Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, including achieving category-wise targets. Leverage data insights to optimize inventory and identify growth opportunities. Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays. Leadership Excellence Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability. Manage team dynamics, resolve conflicts, and foster a collaborative work environment. Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback. Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing. Change Management Adapt to new business strategies and implement changes effectively within the store environment. Encourage flexibility among team members to embrace new processes and technologies. Decision-Making Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction. Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements. Allocate resources efficiently to optimize staff productivity and store performance. Store Operations Excellence Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention. Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards. Maintain outstanding store condition. Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists. Candidate Requirement: Bachelors Degree Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people. Expert in Microsoft office. Demonstrated success in achieving sales targets and exceeding customer expectations. Exceptional customer service orientation with a strong focus on customer satisfaction. Ability to effectively manage multiple priorities and ensure smooth and efficient store operations. Strong team leadership skills to lead and inspire a team. Excellent communication and interpersonal skills for effective team interaction and conflict resolution. Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions. Proficiency in store operations, including visual merchandising, stock management. Understanding of inventory management and loss prevention.

Job Title : Store Manager Department : Retail Stores Reports To : Cluster Manager Role Summary : The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer- centric strategies and team leadership. Key Responsibilities : Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, including achieving category-wise targets. Leverage data insights to optimize inventory and identify growth opportunities. Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays. Leadership Excellence Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability. Manage team dynamics, resolve conflicts, and foster a collaborative work environment. Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback. Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing. Change Management Adapt to new business strategies and implement changes effectively within the store environment. Encourage flexibility among team members to embrace new processes and technologies. Decision-Making Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction. Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements. Allocate resources efficiently to optimize staff productivity and store performance. Store Operations Excellence Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention. Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards. Maintain outstanding store condition. Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists. Candidate Requirement : Bachelor’s Degree Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people. Expert in Microsoft office. Demonstrated success in achieving sales targets and exceeding customer expectations. Exceptional customer service orientation with a strong focus on customer satisfaction. Ability to effectively manage multiple priorities and ensure smooth and efficient store operations. Strong team leadership skills to lead and inspire a team. Excellent communication and interpersonal skills for effective team interaction and conflict resolution. Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions. Proficiency in store operations, including visual merchandising, stock management. Understanding of inventory management and loss prevention.

Job Title : Store Manager Department : Retail Stores Reports To : Cluster Manager Role Summary : The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer- centric strategies and team leadership. Key Responsibilities : Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, including achieving category-wise targets. Leverage data insights to optimize inventory and identify growth opportunities. Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays. Leadership Excellence Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability. Manage team dynamics, resolve conflicts, and foster a collaborative work environment. Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback. Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing. Change Management Adapt to new business strategies and implement changes effectively within the store environment. Encourage flexibility among team members to embrace new processes and technologies. Decision-Making Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction. Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements. Allocate resources efficiently to optimize staff productivity and store performance. Store Operations Excellence Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention. Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards. Maintain outstanding store condition. Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists. Candidate Requirement : Bachelor’s Degree Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people. Expert in Microsoft office. Demonstrated success in achieving sales targets and exceeding customer expectations. Exceptional customer service orientation with a strong focus on customer satisfaction. Ability to effectively manage multiple priorities and ensure smooth and efficient store operations. Strong team leadership skills to lead and inspire a team. Excellent communication and interpersonal skills for effective team interaction and conflict resolution. Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions. Proficiency in store operations, including visual merchandising, stock management. Understanding of inventory management and loss prevention.

Hello Folks! Greetings of the Day! Inviting application for Sales Team Lead for One of the REAL ESTATE CALL CENTRES. The ideal candidate will have a minimum of 3 years of overall experience in the BPO industry, with at least 1 year of experience as a Team Leader into hardcore outbound sales process. Location - Noida Budget -6 lpa. Responsibilities: Lead, coach, and motivate a team of BPO professionals to achieve operational goals and deliver exceptional customer service. Monitor team performance, track key performance indicators (KPIs), and ensure individual and team targets are met or exceeded. Conduct regular team meetings to communicate targets, performance feedback, and process updates. Provide ongoing training and development opportunities to team members to enhance their skills and knowledge. Identify performance gaps and implement corrective actions, such as coaching, training, or process improvement initiatives. Handle escalated customer issues or complaints, ensuring timely and effective resolution. Collaborate with other teams or departments to ensure smooth operations, efficient workflow, and adherence to client requirements. Requirements: Bachelor's degree. Minimum of 3 years of overall experience in the BPO industry. At least 1 year of experience as a Team Leader in a BPO setup into hardcore outbound sales process. Excellent leadership skills with the ability to inspire and motivate a team. Strong knowledge of BPO operations, processes, and industry best practices. Proven track record of meeting or exceeding targets and driving performance improvement. Exceptional communication skills, both written and verbal. Strong analytical and problem-solving abilities. Interested may get in touch @6389577376 (Sumbul Khan)

Managing the entire Talent Acquisition cycle right from understanding the manpower requirement, sourcing candidates, interviewing candidates, Negotiating offers and closing the position Expertise in recruiting all the entry-level, middle-level and senior-level positions for Tech and Non-Tech requirements. Working closely with Business Managers to ensure an in-depth understand of the hiring mandate and create impactful job descriptions. Depending on the desired candidate profile, effectively source candidates from varied sources, such as job portals, campus hiring, walk-ins, head hunting, internal referrals etc. Achieving the monthly/ quarterly and annual hiring targets to achieve the manpower projections. Adhering to internal HR processes such as ensuring proper documentation, monthly hiring MIS generation, preparing offer letters, within the specific TAT. Maintaining, documented and presented progress reports to leaders.

1.Drive sales growth, analyze key performance metrics and implement strategies to achieve targets 2.Oversee daily store operations, ensure adherence to company policies and maintain a clean and organized store environment, Budgeting & Expense Control Required Candidate profile Excellent communication and customer service abilities Good Personality Friendly with Kids Proven experience in retail/store management Ability to work in a fast-paced environment

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end users within the organization s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. IT Skills and Experience Own, manage, and be accountable for the service performance a specific customer contract(s) against the contracted OLA/SO Be the single point of contact for the Service Delivery Manager(s) Represent the Service Desk at relevant meetings (organize and participate to monthly project reviews) Be involved in managing the contracted relationship with third party suppliers, where this is relevant Maintain good liaison with other delivery groups and teams Maintain good liaison with Service Manager to ensure they are satisfied with the services provided by the Service Desk Maintain an effective understanding of the customers business, business requirements, IT needs and how IT will support and enhance their business Review daily, weekly and monthly KPIs reports for the assigned customer account to ensure that service is delivered according to Global Service Desk standards (quality, productivity and time wise) Define and maintain a Service Description(s) and OLA/SO document(s) for an assigned customer account(s) Act as the escalation point for technical, process and OLA/SO issues raised by Service Desk teams Plan, schedule and allocate work across teams so that the service provided to the customer is in accordance with the OLA/SO Assess impact and validate/approve change of scopes (OLA/SO and/or scope of service) Review and analyze call volumes by hour and adjust resource levels and shifts accordingly Identify and take appropriate actions based on daily, weekly and monthly KPI reports; Undertake resource planning and to assess impact of resource utilization on profit margins and budget In conjunction with the Operations Manager determines how to best manage changes of scope for an assigned account(s) that will eventually impact the service delivered. Experience in a similar role 5+ years of relevant experience.

Job Title: Real-Time Analyst (RTA) BPO (Dialer Experience) Location: Gurugram, India Industry: Business Process Outsourcing (BPO) Dialer Operations Salary: Up to 4.50 Lakhs Per Annum (LPA) Working Days: 6 Days/Week Experience: 1+ Year Open Positions: 04 About Us We are a leading BPO specializing in dialer-driven operations, providing a fast-paced and growth-oriented work environment. We are seeking a skilled Real-Time Analyst (RTA) to monitor and manage real-time call center operations, ensuring efficiency and optimal workforce utilization. Job Summary As an RTA , you will be responsible for real-time monitoring of call center operations using Genesis and Avaya platforms, ensuring adherence to SLAs and optimizing workforce management. This role requires strong analytical skills and the ability to make quick data-driven decisions to enhance operational performance. Key Responsibilities Real-Time Monitoring: Track call center performance in real-time using Genesis and Avaya to ensure SLA compliance. Workforce Management: Manage agent schedules, breaks, and shift adherence, making adjustments as needed. Performance Analysis: Analyze reports to identify trends, gaps, and areas for improvement, providing actionable insights. Resource Optimization: Adjust staffing levels and call distribution for maximum efficiency. Coordination: Work closely with team leaders and managers to ensure smooth operations. Issue Resolution: Identify and resolve real-time operational challenges to maintain service quality. Reporting: Maintain accurate reports on performance metrics and workforce trends. Required Skills & Qualifications Minimum 1 year of experience as an RTA in a BPO or call center environment with dialer experience . Proficiency in Genesis and Avaya call center platforms. Strong knowledge of real-time monitoring principles and workforce management tools . Excellent analytical, problem-solving, and communication skills. Ability to work under pressure and manage multiple tasks efficiently. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) . Benefits Competitive salary up to 5 LPA . Comprehensive health insurance and additional benefits. Career growth opportunities in a dynamic environment. Supportive and collaborative workplace culture. If you have the expertise and passion for optimizing real-time operations, apply now and be a part of our growing team! Apply now to kickstart your career! Interested candidates kindly share your CV: Rohit Sharma 8630717558

-> Experience designing Power BI reports/dashboards based on business user requirements -> Excellent SQL skills ability to understand DB models and table relationships -> Experience creating reports based on data stored in Cloud based Data Lake / DW Required Candidate profile -> IT Experience of 8+ years, with relevant experience of 5+ years on Business Intelligence -> Experience creating Power BI, SSRS, or Tableau reports and dashboards along with exposure to Excel macros

We are actively seeking a dedicated and customer-focused professional to join our team as a Customer Service Executive, specializing in inbound call processes. The successful candidate will be responsible for handling incoming calls, addressing customer inquiries, and ensuring a positive customer experience. Role & responsibilities Resolving billing issues using query solving techniques and providing clear and concise information. questions about billing or services. Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries. Listen actively to customer needs, concerns, and feedback, and respond appropriately. Collaborate with team members and other departments to resolve complex issues. Meet and exceed performance targets for call handling and customer satisfaction. Stay informed about company products, services, and policies to provide accurate information to customers **Requirements:** Min.1 year of experience International inbound voice within a customer service environment.- Excellent verbal communication skills with a clear and professional phone manner. Ability to work in a fast-paced environment and handle high call volumes.- Customer-centric mindset with a commitment to delivering top-notch service. Preferred candidate profile Reviewing account information and answers. In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorata charges, Auto-Pay & Surcharges, Service charges, and taxes) Experience resolving customer issues in billing, Demonstrated communication skills. The clarity in thought process (Able to articulate his/ her thought) Ability to handle tough situations with customers. Strong ability to multitask and take fast decisions independently. Willing to work in a 24*7 environment (Rotational shifts/5 Days a week). Customer Centric & Logical Thinking & Need to be Enough Spontaneous Ensure Timely & Professional Responses to all Queries. Perks and Benefits Perks and benefits Cab Facility both ways [ Pick up and drop within Transport radius] Immense Growth Opportunities If you're interested and holds a relevant experience into international inbound voice. Kindly contact the below person :- HR Hemant Rao Mob : 9654921192 Email : CR001059600@techmahindra.com

Looking For candidate as a Sale Admin for Export and Import company in Mumbai Required male candidates with strong organizational skills and an interest in supporting the sales process Interested can revert back Contact - 9953489810 Required Candidate profile Provide administrative support to the sales team Update & maintain the customer database Create & manage sales-related documentation Prepare sales reports, track KPIs & assist with sales forecasting

Description External Job Description Job Purpose The position is that of frontline sales personnel who would primarily be responsible for growth of retail business in the defined territory through creation, nurturing and management of dealer network and stakeholders comprising of contractors and thereby achieving overall business value and volume targets Business objectives Prepare plan to achieve the assigned business objectives for the territory on a monthly level and work towards achievement of targets Assist dealers in achieving their overall sales target through regular visits, scheme communication and timely material service Monitor and ensure the growth of core products along with new and focused products Market Development and Intelligence Explore and open new dealer counters to expand the overall sustainable sale potential in the territorial market Analyze territory level data to identify gaps and drive necessary Initiatives Accomplish growth and value upgradation of existing dealer network Organize promotional activations and product awareness meets for dealers and contractors Provide timely feedback on market practices and offerings as an input for scheme design Dealer Management Track and solve dealer queries timely to maintain productive relationship Assist dealers in providing solution to his contractors as well as end consumers for any complaints or queries Ensure availability of material, services and promotional tools to the dealer through co-ordination with other stakeholders Collections Ensure payment collections from dealers as per the set benchmarks Monitor the outstanding payments on regular basis and take measure to minimize the over dues Contractor Management Ensure enrollment, update points and extend benefits to contractors through dealers as per the defined loyalty program structure Plan and organize product awareness meets for Contractors during new product launches Customer complain resolution Investigate and resolve dealer level and customer level complaints within the defined timelines Reporting and Integration Co-ordinate with other verticals like project sales and services for lead sharing or any other issue as and when required Prepare and share reports such as Daily visits report and territory monthly report KPI Territory Value and Volume Achievement Dealer network expansion Product level budget achievement New products value targets Collections Timely Resolution of Customer Complaints Contractor Activation and Addition Percentage Payment collection efficiency Qualifications Essential Graduate Degree in any stream BA/BSc/BCom/BBA/BBM/BMS Minimum of 50% marks throughout education without any backlogs Graduation must be through a full time course Applicants with an Engineering background BTech/BE/Diploma/BPharma will not be considered Desired Candidates with MBA/PGDM in Sales and Marketing Previous Experience Essential Fresher Desired 1 - 2 years of experience in Sales function in any organization Functional Competencies - Product knowledge Analytical skills Behavioral Competencies Planning and result orientation Communication skills- verbal and written Additional Requirements Role involves visiting dealer counters which requires extensive travelling Role requires pan India mobility as it is transferrable in nature Proficiency with MS - Office, MS - Excel is mandatory Age to be between 26 - 30 Years

Responsibilities: Hiring for Leam Leader. Overall Job Purpose: Overall responsibility for the day-to-day management of the Team Leader group, reviewing people/process regularly to ensure that we meet and exceed all SLAs whilst adjusting and recommendations as required. Ensuring operational metrics (daily, weekly, monthly, and quarterly) are clearly communicated, understood and achieved. Prepare and present ongoing KPI performance and action plans to the client in weekly/monthly performance reviews. Ensure a strong professional relationship is always maintained with the client and proactive communication is adhered to in order to exceed expectations. Statement of Purpose for this role: Responsible for facilitating new hire training, performing training needs analysis, coaching, and conducting performance evaluations of trainees. knowledge: Payment methods and processing Billing cycles and invoices Troubleshooting payment issues Refund policies Account suspensions and reactivations Responsible for sending weekly training updates to client stakeholders, monitoring agent transactions to stay updated with product/process changes, and making necessary updates to training material. Reporting and Analytics: Track and report on training activities, participant progress, and training effectiveness, providing insights and recommendations to the leadership. Candidates should be familiar with similar workflows and should have held an entry-level position in the past. Qualifications & Requirements: Desired: Bachelor's degree in a relevant field or equivalent experience 2+ years of experience in Ads support or a related field Strong understanding of Ads policies, payment processing, and best practices Excellent written and verbal communication skills, Especially technical and business vocabulary Strong presentation and facilitation skills Excellent customer relationship management skills Strong analytical, problem solving, and conceptual skills Duties and Responsibilities Enable a culture of continuous improvement, including actively championing root cause analysis and deployment of corrective action at source. Work closely with the Operations Manager and HR/Recruitment team to deliver resource requirements in line with contractual requirements, staff attendance & attrition objectives. Promote Innovation Programm and support ideas implementation in order to drive efficiency and improve key SLA/KPI metrics Work closely with the Operations Manager and HR/Recruitment team to deliver resource requirements in line with contractual requirements; and staff attendance & attrition objectives. In conjunction with the Operations Manager and Training Leads, ensure tight implementation of staff training, development and performance program and ensure that processes and milestones are adhered to so that performance is optimised and employees are able to reach their full potential. Manage performance of direct reports against agreed goals for both results and behaviours, and review performance regularly. Connect 9449900627 yamanurappa.kuri@teleperformancedibs.com

The IAM & PAM Lead is a critical role responsible for the overall strategy, implementation, and management of the organization's combined Identity and Access Management (IAM) and Privileged Access Management (PAM) program. This role requires deep technical expertise in both IAM and PAM solutions, strong leadership skills, and a solid understanding of security best practices. The IAM & PAM Lead will ensuring secure and controlled access to all organizational resources, including privileged accounts. What you will do: Develop and maintain the organization's integrated IAM and PAM strategy, roadmap, and implementation plan, aligning it with business objectives and security best practices. This includes defining the future state of identity and access management and planning for its evolution. Oversee the selection, implementation, configuration, and ongoing management of IAM and PAM solutions, including identity governance, access management, directory services, multi-factor authentication (MFA), privileged access management, credential vaulting, session recording, and just-in-time access. Develop, implement, and enforce IAM and PAM policies, procedures, and standards to ensure consistent and secure access to all organizational resources, including privileged accounts. Manage the entire identity lifecycle, from onboarding to offboarding, for all users, including privileged users, encompassing provisioning, deprovisioning, and access certifications. Oversee the access control and governance processes for all accounts, ensuring appropriate access rights are granted, regularly reviewed, and aligned with the principle of least privilege. Implement and manage strong authentication and authorization mechanisms, including MFA, single sign-on (SSO), role-based access control (RBAC), and attribute-based access control (ABAC) for both standard and privileged users. Manage and maintain directory services (e.g., Active Directory, LDAP) to ensure accurate and up-to-date user and privileged account information. Implement and manage privileged credential vaulting and rotation. Control and monitor privileged sessions, including recording and auditing. Implement just-in-time (JIT) privileged access. Manage break-glass procedures for emergency access. Collaborate with vulnerability management teams to identify and remediate vulnerabilities related to IAM and PAM systems and processes. Participate in incident response activities related to identity and access, including investigating security incidents and implementing corrective actions. Develop and deliver training programs to educate users and administrators on IAM and PAM best practices and security policies. Ensure compliance with relevant regulations and industry standards related to identity and access, including those specific to privileged access, and support internal and external audits. Develop and maintain key performance indicators (KPIs) and metrics to track the effectiveness of the IAM and PAM program and provide regular reports to management. Foster a culture of collaboration and continuous improvement. Stay up-to-date with the latest IAM and PAM technologies, threats, and best practices, and continuously improve the organization's integrated IAM and PAM program. What We're Looking For: Bachelor's degree in Computer Science, Information Security, or a related field. Relevant certifications (e.g., CISSP, CISM, CompTIA Security+) are highly desirable. Minimum of 7-10 years of experience in Information Security, with Minimum 4+ Years in Identity and Access Management and 2+ Years on Privileged Access Management. Experience leading IAM and PAM implementations and managing combined IAM/PAM teams is essential. Technical Skills: Deep understanding of IAM and PAM concepts, technologies, and best practices. Hands-on experience with leading IAM and PAM solutions (e.g., SailPoint, CyberArk, Delinea, Thycotic). Strong knowledge of directory services (e.g., Active Directory, LDAP). Experience with MFA, SSO, federation technologies, credential vaulting, and session recording. Familiarity with scripting languages (e.g., PowerShell, Python) is a plus. Knowledge of cloud security best practices related to IAM and PAM. Soft Skills: Excellent leadership, communication, and interpersonal skills. Strong analytical and problem-solving skills. Ability to work effectively in a team environment. Ability to communicate technical concepts to non-technical audiences. Strong organizational and time management skills.

6+ Years of experince, Angular Lead ensure successful initiation, planning, execution, control and completion of the project by guiding team members on technical aspects, conducting reviews of technical documents and artefacts. Lead project development, production support and maintenance activities. Fill and ensure timesheets are completed, as is the invoicing process, on or before the deadline. To ensure successful initiation, planning, execution, control and completion of the project by guiding team members on technical aspects, conducting reviews of technical documents and artefacts. Lead project development, production support and maintenance activities. Fill and ensure timesheets are completed, as is the invoicing process, on or before the deadline. Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated. Create functional and technical specification documents. Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines. Ensure analysts adhere to SLA/KPI/OLA. Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner. Lead and ensure project is in compliance with Software Quality Processes and within timelines. Review functional and technical specification documents. Serve as the single point of contact for the team to the project stakeholders. Promote team work, motivate, mentor and develop subordinates. Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix Angular, Project Development

We are hiring Senior Call Center Operations Manager to Manage US Telecom Voice Operations ( Inbound Process) Title :BPO Senior Manager Operations Location : Chandigarh Job Responsibilities Prepares call center performance reports by collecting and analyzing call agents data. Evaluates individual performance reviews and overall team effectiveness with upper management. Monitors team performance and provide tools if necessary. Determines call center operational strategies by evaluating team results and objectives. Maintains and improves call center operations by monitoring system performance and identifying and resolving problems. Meets financial targets by estimating performance requirements and preparing annual budgets. Presents monthly and annual call center action plans and objectives. Recruits, selects, hires, and trains new call center personnel and prepares them to respond to customer questions and complaints. Required Qualification and Skills: Must have Managed International Technical/SemiTech/ Telecom inbound Voice Process Customer service Call Center Must have managed a span of 50+ Must be fine working in Rotational Shifts and Week offs Excellent leadership and detail oriented Excellent Presentation and communication skills Advanced customer focus and customer service skills Exceptional training and coaching skills to motivate employees Education and Experience Requirements Must be a Graduate Must Have 10+ years of overall International BPO experience and 4+ years relevant experience Salary : Upto 14 LPA

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients. As Operations Manager, you are also responsible for making sure that KPIs are being met consistently. You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target. As a leader, you must also gain the trust and respect of your employees because let's face it -- how can you lead when people don't believe you? You need to be able to reach out to them, drop by their workstations, have short chit-chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents. This way, you are able to manage relationships better and develop people at the same time. Do you have what it takes to become an Operations Manager? Requirement: So, what is it we're looking for? Since this is an Operations Manager post, we'd need someone who already has the skills to even call themselves a Manager. We're looking for someone who has strong interpersonal skills, verbal and written communication skills and most importantly empathy. Someone who has a high affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported. Someone who has at least three years of related working experience, preferably someone who already knows how the system works -- specializing in customer experience operations and management. We need someone who is responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. We need someone who can multitask and work in a fast-paced environment. Someone who can lead and is great in analyzing situations and data. Locations: Gurugram, Mohali, Navi Mumbai CTC: 30% hike or 14 LPA whichever is less Minimum 1 years of International BPO experience is mandatory.

Title : Store Manager Reporting to Area Operations Manager Skip Level City/Zonal Manager About Lenskart With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Interested candidate can share resume to k.usman@lenskart.com.

Manage the press machine process Monitor key performance indicators (KPIs) Monitor and control operational costs Ensure quality standards and safety protocols Maintain spare parts inventory and ensure critical parts are available Required Candidate profile Knowledge of press machines, processes, and materials Knowledge of safety standards Troubleshoot & resolve operational issues in the press section

Must have 1-2 years of experience as a trainer Must have excellent communication skills Should have working experience in BPO/Call center in International Voice Processes Should have Knowledge about process training , TNI & TNA Contact on 7697428237

Candidate should be SME in LTE/VoLTE/M-MIMO optimization & related KPI & parameter tuning. Candidate should have knowledge of Python/Linux & Automation. Candidate should have worked on Optimization tools which considers CTR data as an input for detailed analytics upto Layer 3. Candidate should have basic 5G knowledge on RF Optimization & call flow for NSA & SA. Candidate should have worked on LTE/VoLTE planning fundamentals. Should be able to lead automation activities by working closely with the various network verticals for KPI analysis and troubleshooting. Have in-depth knowledge of Geo analytics tools such as Groundhog for grid base, and subscriber base analysis using CTR. Identify network performance degradation issues and formulate a framework to resolve them. Identify, analyze, quantify, and prioritize automation/product initiatives to achieve company goals, with alignment to business strategy. Work with a variety of both internal technical teams, as well as outside partners, acting as a subject matter expert. Should have good communication and analytical skills. Well verse with Multi-Vendor Products and Solutions.

Ratnam group is looking for Operation Professional to join our dynamic team and embark on a rewarding career journey Develop and implement operational strategies, policies, and procedures to optimize efficiency and productivity across all areas of operation Oversee daily operations, including inventory management, supply chain logistics, production scheduling, and quality control, to meet production targets and customer demand Monitor key performance indicators (KPIs) and operational metrics to track performance, identify areas for improvement, and implement corrective actions as needed Lead and motivate a team of operations staff, including supervisors, technicians, and support personnel, to ensure alignment with organizational goals and objectives Collaborate with cross-functional teams, including sales, finance, and engineering, to coordinate activities and resolve operational issues in a timely manner Ensure compliance with regulatory requirements, safety standards, and company policies and procedures in all aspects of operations Identify opportunities for process improvements, cost reduction, and revenue enhancement, and implement initiatives to drive operational efficiency and profitability Prepare regular reports and presentations for senior management, summarizing operational performance, challenges, and opportunities

"Analytics Use Case Lifecyle - Requirements through Implementation. Partner with business teams to understand their data, data quality, KPI and reporting requirements Work closely with product managers, architects, and business units for knowledge sharing, mentoring, and training Strong analytical skills - creative problem solver with the ability to aggregate and analyze a large amount of data from various sources Knowledge of BI Tools and dashboard design and information visualization techniques Experience with database technologies Self-directed, passionate about data, delivering the right results, deriving meaning and optimizing visual display of information A sense of pride and personal accountability for resulting customer experience is a must You have a curious business mindset with an ability to condense complex concepts and analysis into clear and concise takeaways that drive action Strong written and verbal communication skills

Knowledge of Automobile, Passenger Car Brands in India and Accessories & Merchandise business. Technical knowledge about Accessories and Merchandise-like Quality, Specification and application. Strong communication skills, and desire to drive people to bring change MS Excel and PowerPoint Must Speak HIndi

Description Position at GroupM Nexus Overview of job: GroupM is the world s largest media investment company and is a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for Manager - Non biddable in the Nexus Non-Biddable planning team. Nexus Activation Specialist team ensures that briefs are reviewed, creating the media campaigns with Campaign Delivery Team, and set delivery expectations. Also, ensure Creation and delivery of integrated media solution for every campaign. Nexus Activation Specialists meets Agency Team Clients expectations by achieving campaign KPI s timely, embedding operational excellence. GroupM Nexus Activation Specialist teams adopt a collaborative and customer-centric approach in delivering high valued and innovative solutions for our Agencies and Agencies clients, including the activation and execution of dynamic media campaign. Description Reporting of the role: This role reports to Regional Head- Non-Biddable The best things about this job: You are a part of proven, high-performance team with an excellent supporting network with development opportunities within GroupM India. Opportunity to work as Activation Specialist team and extend your learning opportunities. Learn Grow is the mantra we believe will help the candidate prosper in their career path. Attain a strong understanding of cross channel media strategy. In three months, your goals will be: Understanding of Nexus cross-functional teams, their roles and responsibilities. To be involved from brief to implementation of campaigns for the aligned business. Giving contribution in the team and add value while delivering Client requirements. Involved in plan creation execution for aligned businesses meeting day-to-day requirements. To understand the category and brand objectives for the year. In six months: Handle tactical and implementation planning independently with the team, ensure delivery of KPI as aligned. Creating integrated media plans across TV, Press, Radio and Integrated (TV+Digital). Master the art of optimization and prioritization of workflow. Successfully lead media discussion with the Agency. In 12 months: Ensure Plan QC process optimization right through the year with a tracker. Train and build Multi-channel / integrated plan champions within your team. Achieve 100% Nexus process compliance adherence. Contribute towards Nexus tool creation / enhancement to enhance efficiency in the planning. Responsibilities of the role: Following are the responsibilities of the Nexus Activation Specialists and the varying degree of complexity is subject to individual job level: Nexus Activation Specialist team is accountable for tactical planning, buying and execution of Non-Biddable media plans for a set of businesses after understanding clients media deliverables, GroupM Agency s deliverables and campaign KPI s. Review the brief received from the Agency business team; align with them on the expectation/ output. Based on the reviewed and aligned brief, create integrated activation plans In line with SOP. Working with Nexus mPlan team for campaign execution (campaign go live). Track the live campaigns on daily/ week basis in terms of spot implementation, campaign performance, mid- evals for corrective actions etc. Post evals of all campaigns and learnings from each campaign. In addition to create, implement, and manage integrated campaigns : Ensure multi-media plan solution are provided to agency business team wherever required. Work collaboratively with agency business team, Nexus Activation Specialists, Nexus mPlan, and other Nexus teams (wherever required) to ensure a holistic approach in campaign creation execution. Ensure understanding and 100% compliance with both GroupM and Finance processes, policies and procedures. Review output from the Nexus Activation specialist team before delivering to Campaign Delivery team to ensure a best-in-class response. What you will need: 3 + years of media planning experience. Understanding of Media - TV, Print, Radio Digital non-biddable and cable to deliver integrated media solution. Industry Software Knowledge usage - YUMI, IRS, TGI, MAP. Understanding of digital tools like ComScore, etc. Strive for excellence demonstrated by setting high standards for yourself and committed to continuous improvement and deliver results despite constraints. More about GroupM Nexus More about GroupM GroupM is WPP s media investment group and the world s leading media investment company with a mission to shape the next era of media where advertising works better for people. The company is responsible for more than $60 billion in annual media investment, as measured by the independent research bureau COMvergence. Through its global agencies Mindshare, Wavemaker, EssenceMediacom, and mSixPartners, and cross-channel performance (GroupM Nexus), data (Choreograph), entertainment (GroupM Motion Entertainment) and investment solutions, GroupM leverages a unique combination of global scale, expertise, and innovation to generate sustained value for clients wherever they do business. Discover more at www.groupm.com About India At GroupM India, there s never a dull moment between juggling client requests, managing vendor partners and having fun with your team. We believe in tackling challenges head-on and getting things done.