886 Kpi Jobs - Page 23

Roles and Responsibilities Manage daily operations of the team, ensuring efficient processing of banking processes. Monitor shrinkage and attrition rates to identify areas for improvement. Ensure adherence to KPIs such as AHT, CSAT, and SLA targets. Develop and implement strategies to reduce shrinkage and improve customer satisfaction (CSAT). Collaborate with cross-functional teams to resolve issues related to BPO operations. Desired Candidate Profile 1-6 years of experience in a similar role or industry. Strong understanding of banking processes and Voice Processing skills. Excellent team leadership skills with ability to manage multiple priorities simultaneously. Proficiency in monitoring key performance indicators (KPIs) such as AHT, CSAT, SLA etc.

Manage retail operations, achieve sales targets, lead & train staff, maintain client relations, monitor KPIs, analyze market trends, & drive business growth through strategic planning and team development.

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups. Manager Content Moderation Job Description 1) Manage a team of agents for content moderation (both image and video which includes afflictive content) 2) Managing team performance in line with targets assigned from time to time 3) Conducting weekly reviews, one-on-one with agents, EWS, IDP reviews 4) Working under high pressure environment with regular achievement of productivity of >1000 cases per agent per day and accuracy goal of 99% 5) Regular sharing of data with analysis and monitoring performance 6) Regular audits, coaching and feedbacks to be shared with team members 7) Co-ordination with cross functional teams like transport, payroll, L&D, HR 8) Ensure well-being and engagement of team members 9) Sharing inputs and recommendation related to process and policies from time to time Skill Requirement: 1) Must have experience of managing content moderation team for international client 2) Must be experienced with image, text, short videos, attributes moderations which includes afflictive content 3) Must be well versed with team management, performance management, productivity metrics and stake holder management 4) Must be open to work in flexible shifts

Job Title: Manager Data Annotation Location: [Gurgaon] Reports To: Head Job Summary We are seeking a detail-oriented and experienced Manager – Data Annotation to lead and oversee data labeling initiatives essential for training machine learning models. In this role, you will supervise data annotators, ensure high-quality data standards, and collaborate closely with data scientists to enhance annotation workflows and guidelines. Your leadership and analytical skills will contribute directly to the performance and accuracy of our AI systems. Key Responsibilities Supervise and manage a team of data annotators, ensuring timely and accurate completion of labeling tasks. Review and validate annotated datasets for consistency, accuracy, and compliance with project requirements. Collaborate with data scientists and machine learning engineers to refine annotation protocols and support model development. Identify and resolve data discrepancies or inconsistencies proactively. Develop and implement quality control processes for ongoing annotation projects. Generate regular reports on annotation progress, quality metrics, and team performance. Stay current with advancements in data annotation tools, methodologies, and machine learning best practices. Provide training and support to new team members and ensure adherence to established guidelines. Requirements Bachelor’s degree Proven experience as a Data Annotator or in a similar role, with at least 2–3 years in a supervisory or lead position. Strong attention to detail and commitment to data quality. Excellent analytical and problem-solving skills. Sound understanding of machine learning concepts and data preparation workflows. Proficiency in data management and annotation tools (e.g., Labelbox, CVAT, VGG Image Annotator, etc.). Strong communication and team leadership skills. Preferred Qualifications Knowledge of Agile project management methodologies.

Title: Manager Ops - International Process (Data Annotation) Role Summary: We are seeking a Manager to manage a dynamic team of 50-100 members in an International Process. The ideal candidate will have experience handling BPO operations, including performance management, coaching, and improving overall team productivity and quality. This role requires excellent leadership skills to guide team members, manage performance, and ensure alignment with business goals. What You Would Be Doing: Team Management & Performance : Oversee and manage the teams productivity, quality, shrinkage, and attrition to ensure all targets are met. Coaching & Development : Provide coaching and mentorship to new team members to improve performance, skills, and customer satisfaction (CSAT). Process Review & Improvement : Analyze existing processes, recommend improvements, and implement strategies to enhance overall team performance and CSAT. Training Needs Identification (TNI) : Identify gaps in knowledge or processes and address them through targeted training and development. Monitoring & Coaching : Conduct weekly performance reviews and one-on-one coaching to support team members in meeting their goals. Floor Support & Escalation Management : Offer floor support and address escalations in real-time to ensure smooth operations. Target Achievement : Manage and drive the team towards achieving individual and team performance targets (IC targets). AHT Management : Ensure that Average Handle Time (AHT) is maintained within the specified target levels across different tenure buckets. Process Adherence & Compliance : Ensure that all processes are followed, and performance metrics are adhered to consistently. Skills & Experience: Experience : Previous experience in handling an international process is a must. Team Management : Proven experience in managing a team of 50-100 members, with the ability to guide, motivate, and manage team performance. Supervisory Skills : Strong supervisory and leadership skills to effectively manage subordinates and drive results. Communication Skills : Excellent written and verbal communication skills in English, with the ability to present and report effectively. Technical Skills : Basic knowledge of computers and proficiency in MS Excel. Methodical & Organized : Ability to stay organized, methodical, and manage multiple tasks and priorities effectively. Flexible : Ability to work in a 24/7 environment, including flexibility for shifts. Work Environment : 5 days working, Work From Office (WFO). What's Expected: Strong leadership and ability to drive team performance in a fast-paced environment. Excellent coaching and mentorship abilities to improve team skills and performance. Effective in handling escalations and providing floor support. Ability to analyze and optimize processes to achieve higher CSAT and performance outcomes. Contact Person : Nidhi Rastogi 8630322833 share their Resume at nidhi.rastogi@igtsolutions.com

Title: Manager Ops - International Process (Content Moderations) Role Summary: We are seeking a Manager to manage a dynamic team of 50-100 members in an International Process. The ideal candidate will have experience handling BPO operations, including performance management, coaching, and improving overall team productivity and quality. This role requires excellent leadership skills to guide team members, manage performance, and ensure alignment with business goals. What You Would Be Doing: Team Management & Performance : Oversee and manage the teams productivity, quality, shrinkage, and attrition to ensure all targets are met. Coaching & Development : Provide coaching and mentorship to new team members to improve performance, skills, and customer satisfaction (CSAT). Process Review & Improvement : Analyze existing processes, make recommendations for improvements, and implement strategies to enhance overall team performance and CSAT. Training Needs Identification (TNI) : Identify gaps in knowledge or processes and address them through targeted training and development. Monitoring & Coaching : Conduct weekly performance reviews and one-on-one coaching to support team members in meeting their goals. Floor Support & Escalation Management : Offer floor support and address escalations in real-time to ensure smooth operations. Target Achievement : Manage and drive the team towards achieving individual and team performance targets (IC targets). AHT Management : Ensure that Average Handle Time (AHT) is maintained within the specified target levels across different tenure buckets. Process Adherence & Compliance : Ensure that all processes are followed, and performance metrics are adhered to consistently. Skills & Experience: Experience : Previous experience in handling an international process is a must. Team Management : Proven experience in managing a team of 50-100 members, with the ability to guide, motivate, and manage team performance. Supervisory Skills : Strong supervisory and leadership skills to effectively manage subordinates and drive results. Communication Skills : Excellent written and verbal communication skills in English, with the ability to present and report effectively. Technical Skills : Basic knowledge of computers and proficiency in MS Excel. Methodical & Organized : Ability to stay organized, methodical, and manage multiple tasks and priorities effectively. Flexible : Ability to work in a 24/7 environment, including flexibility for shifts. Work Environment : 5 days working, Work From Office (WFO). What's Expected: Strong leadership and ability to drive team performance in a fast-paced environment. Excellent coaching and mentorship abilities to improve team skills and performance. Effective in handling escalations and providing floor support. Ability to analyze and optimize processes to achieve higher CSAT and performance outcomes. Contact Person: Nidhi Rastogi 8630322833 share their resume at nidhi.rastogi@igtsolution.com

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups. Job Title: Assistant Manager Content Moderation (COMO) Job Location: [Gurgaon] Reports To: [Manager COMO] Shift: Flexible (Must be open to work in rotational shifts) Job Summary: We are seeking a highly motivated and experienced Assistant Manager to lead a team of content moderation agents handling international clients. The role involves managing image, text, and short video moderation—including afflictive content—while ensuring high levels of productivity and accuracy. The ideal candidate will possess strong leadership, analytical, and stakeholder management skills. Key Responsibilities: Lead and manage a team of agents responsible for content moderation across various formats (image, video, text). Monitor and drive team performance in line with business targets and SLAs. Conduct regular performance reviews including weekly 1:1s, Early Warning System (EWS), and Individual Development Plans (IDPs). Ensure consistent achievement of productivity targets (1000 cases per agent per day) and accuracy standards (99%). Analyze team performance data regularly and share actionable insights with relevant stakeholders. Conduct audits, provide coaching, and deliver constructive feedback to team members. Collaborate with cross-functional departments such as Transport, Payroll, Learning & Development (L&D), and Human Resources (HR). Promote team engagement and ensure employee well-being. Provide timely inputs and recommendations on process improvements and policy updates. Skills & Qualifications: Proven experience managing a content moderation team for an international client. Hands-on expertise in moderating images, text, short videos, and attributes , including sensitive or afflictive content. Strong knowledge of performance management, productivity metrics , and team management best practices. Excellent stakeholder management and cross-functional coordination skills. Ability to work in a high-pressure environment with changing priorities. Willingness to work in flexible/rotational shifts . Preferred Experience: [6-8] years of experience in content moderation or related BPO/KPO roles. Prior experience in high-volume moderation environments is a plus.

Title: Manager Ops - International Process (Data Annotation) Role Summary: We are seeking a Manager to manage a dynamic team of 50-100 members in an International Process. The ideal candidate will have experience handling BPO operations, including performance management, coaching, and improving overall team productivity and quality. This role requires excellent leadership skills to guide team members, manage performance, and ensure alignment with business goals. What You Would Be Doing: Team Management & Performance : Oversee and manage the teams productivity, quality, shrinkage, and attrition to ensure all targets are met. Coaching & Development : Provide coaching and mentorship to new team members to improve performance, skills, and customer satisfaction (CSAT). Process Review & Improvement : Analyze existing processes, recommend improvements, and implement strategies to enhance overall team performance and CSAT. Training Needs Identification (TNI) : Identify gaps in knowledge or processes and address them through targeted training and development. Monitoring & Coaching : Conduct weekly performance reviews and one-on-one coaching to support team members in meeting their goals. Floor Support & Escalation Management : Offer floor support and address escalations in real-time to ensure smooth operations. Target Achievement : Manage and drive the team towards achieving individual and team performance targets (IC targets). AHT Management : Ensure that Average Handle Time (AHT) is maintained within the specified target levels across different tenure buckets. Process Adherence & Compliance : Ensure that all processes are followed, and performance metrics are adhered to consistently. Skills & Experience: Experience : Previous experience in handling an international process is a must. Team Management : Proven experience in managing a team of 50-100 members, with the ability to guide, motivate, and manage team performance. Supervisory Skills : Strong supervisory and leadership skills to effectively manage subordinates and drive results. Communication Skills : Excellent written and verbal communication skills in English, with the ability to present and report effectively. Technical Skills : Basic knowledge of computers and proficiency in MS Excel. Methodical & Organized : Ability to stay organized, methodical, and manage multiple tasks and priorities effectively. Flexible : Ability to work in a 24/7 environment, including flexibility for shifts. Work Environment : 5 days working, Work From Office (WFO). What's Expected: Strong leadership and ability to drive team performance in a fast-paced environment. Excellent coaching and mentorship abilities to improve team skills and performance. Effective in handling escalations and providing floor support. Ability to analyze and optimize processes to achieve higher CSAT and performance outcomes. Interested candidates can share their cv at 9953150816

We're Hiring: Team Leader Content Moderation (COMO) Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedback • Ensure team well-being and collaboration with HR, L&D, Transport, and Payroll teams • Share policy/process recommendations and improvements What Were Looking For: • Minimum 1 year of proven experience as a Team Leader • Hands-on experience in content moderation (text, image, video) for international clients • Strong in performance & stakeholder management • Comfortable managing afflictive content • Willingness to work in flexible shifts Why IGT Solutions? With 10,000+ industry experts and 15 global delivery centers, IGT is redefining excellence in IT-BPM for the worlds leading travel and tech brands. Learn more: www.igtsolutions.com Were an Equal Opportunity Employer Diversity and inclusion aren’t just buzzwords—they’re our foundation. Ready to lead with impact? Apply now and be a part of something bigger. #HiringNow #TeamLeaderJobs #ContentModeration #GurgaonJobs #IGTSolutions #LeadershipRoles #DigitalSafety #JoinOurTeam Share resume at sonam.singh1@igtsolutions.com

We're Hiring: Team Leader Data Annotation Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedback • Ensure team well-being and collaboration with HR, L&D, Transport, and Payroll teams • Share policy/process recommendations and improvements What We’re Looking For: • Minimum 1 year of proven experience as a Team Leader • Hands-on experience in data annotation (text, image, video) for international clients • Strong in performance & stakeholder management • Comfortable managing afflictive content • Willingness to work in flexible shifts Why IGT Solutions? With 10,000+ industry experts and 15 global delivery centers, IGT is redefining excellence in IT-BPM for the world’s leading travel and tech brands. Learn more: www.igtsolutions.com We’re an Equal Opportunity Employer Diversity and inclusion aren’t just buzzwords—they’re our foundation. Ready to lead with impact? Apply now and be a part of something bigger. #HiringNow #TeamLeaderJobs #data annotation #GurgaonJobs #IGTSolutions #LeadershipRoles #DigitalSafety #JoinOurTeam Please share your resume on sonam.singh1@igtsolutions.com

Title: Manager Ops - International Process (Content Moderations) Role Summary: We are seeking a Manager to manage a dynamic team of 50-100 members in an International Process. The ideal candidate will have experience handling BPO operations, including performance management, coaching, and improving overall team productivity and quality. This role requires excellent leadership skills to guide team members, manage performance, and ensure alignment with business goals. What You Would Be Doing: Team Management & Performance : Oversee and manage the teams productivity, quality, shrinkage, and attrition to ensure all targets are met. Coaching & Development : Provide coaching and mentorship to new team members to improve performance, skills, and customer satisfaction (CSAT). Process Review & Improvement : Analyze existing processes, make recommendations for improvements, and implement strategies to enhance overall team performance and CSAT. Training Needs Identification (TNI) : Identify gaps in knowledge or processes and address them through targeted training and development. Monitoring & Coaching : Conduct weekly performance reviews and one-on-one coaching to support team members in meeting their goals. Floor Support & Escalation Management : Offer floor support and address escalations in real-time to ensure smooth operations. Target Achievement : Manage and drive the team towards achieving individual and team performance targets (IC targets). AHT Management : Ensure that Average Handle Time (AHT) is maintained within the specified target levels across different tenure buckets. Process Adherence & Compliance : Ensure that all processes are followed, and performance metrics are adhered to consistently. Skills & Experience: Experience : Previous experience in handling an international process is a must. Team Management : Proven experience in managing a team of 50-100 members, with the ability to guide, motivate, and manage team performance. Supervisory Skills : Strong supervisory and leadership skills to effectively manage subordinates and drive results. Communication Skills : Excellent written and verbal communication skills in English, with the ability to present and report effectively. Technical Skills : Basic knowledge of computers and proficiency in MS Excel. Methodical & Organized : Ability to stay organized, methodical, and manage multiple tasks and priorities effectively. Flexible : Ability to work in a 24/7 environment, including flexibility for shifts. Work Environment : 5 days working, Work From Office (WFO). What's Expected: Strong leadership and ability to drive team performance in a fast-paced environment. Excellent coaching and mentorship abilities to improve team skills and performance. Effective in handling escalations and providing floor support. Ability to analyze and optimize processes to achieve higher CSAT and performance outcomes. Interested candidates can share their cv at 9953150816

Any Graduation Experience: min 7+ years (Minimum 4+ years in telesales BPO Industry) Shift: Domestic Process Salary: 7LPA - 9LPA Location: HSR Layout (Bangalore) Joining: 15 days’ Notice Period. Age Limit: 30 to 40 Contact 6361803917

4-5 yrs Good Communication Skill Verbal and Written both , Excel , MIS should be good 25-28K Graduate/Diploma How do you coordinate and manage the engineers to ensure efficient resolution of support requests 2-3 Yrs MS Office, Mail Writing, Strong organizational and coordination abilities, Basis Hardware Knowledge,Complaint Resolution,KPI Tracking, Good Communication Skills & Writing Skills Grad./Diploma Question Tell me about yourselfWhat are your strength How do you think you handle feedback and criticism?What methods do you adopt to maintain productivityAre you comfortable operating in team environments and independently?How would you handle a difficult customer?What is productivity ?What is SLA & TAT ?Why we are using Vlookup/HLookup in Excel

We are looking for highly skilled and efficient Chat Process Executives to join our customer support team. This role demands swift and accurate resolution of customer queries with a target of closing tickets within 2 minutes. Rotational Shift Required Candidate profile At least 1-2 years of experience in a chat support role focused on quick resolution. Proficiency in using chat software and CRM tools. Strong command of written English Qualification -Min Graduate Perks and benefits Health Insurance

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology At Beckman Coulter Life Sciences, one of Danaher s 15+ operating companies, our work saves lives and we re all united by a shared commitment to innovate for tangible impact. You ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher s system of continuous improvement, you help turn ideas into impact - innovating at the speed of life. At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results. We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory. It s all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we re just beginning. Working together, let s put our time and talents together to advance human health for tomorrow. Learn about the Danaher Business System which makes everything possible. The Senior Technician is responsible for labeling, Dispensing Packaging and responsible to handle unit operation of Packaging instruments. Responsible to meet the FPY and OTD Targets for production as per planning schedule. This position reports to the Abhishek Desai and is part of the Reagents Manufacturing located in IND - Bangalore North - Beckman Coulter India Private Limited and will be an on-site role. In this role, you will have the opportunity to: Understand the process for labeling, Dispensing Packaging and responsible to handle unit operation of Packaging instruments. Responsible to meet the FPY and OTD Targets for production as per planning schedule. Escalation to respective supervisor in case if any downtime or issues in line. Meet regulatory requirements and follow internal company policies, SOPs, good understanding in GDP, cGMP requirements. Must have good communication and be able to support in urgent countermeasures for day-to-day issues occurred at Gemba and keep up to date to all Associates during Daily Management. Candidate should be able to take ownership for his own Packaging KPI and get it tracked by day-to-day to achieve the daily target. Support for On Time delivery to the customer. The essential requirements of the job include: M.Sc. with minimum 1-2 year experience. Travel, Motor Vehicle Record Physical/Environment Requirements: Not Applicable It would be a plus if you also possess previous experience in: Not Applicable Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info . At Beckman Coulter Life Sciences we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Life Sciences can provide. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/vision insurance and 401(k) to eligible employees. Note: No amount of pay is wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Company s sole discretion, consistent with the law. Join our winning team today. Together, we ll accelerate the real-life impact of tomorrow s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com .

Techno Functional FP&A Analyst 4 to 8 years - Mumbai Summary – An Excellent opportunity for Techno Functional Finance Analyst with expertise in FP&A. Location – Mumbai Your Future Employer – British-American multinational company that provides commercial insurance and risk management services Responsibilities Develop and maintain regular MI reports, dashboards, and scorecards to support business performance monitoring and strategic planning. Collaborate with business units to gather requirements and translate them into reporting solutions. Automate reporting processes using tools like Excel macros, SQL, Power Query, or Power BI to improve efficiency and accuracy. Work closely with Finance FP&A leads, GFA teams to understand reporting requirements and deliver custom MI solutions. Collect, analyse, and interpret complex data from multiple systems (e.g., Hyperion MR/GPS, Excel, EPM, Power BI, Alteryx) to support business performance monitoring and strategic planning. Produce regular and ad-hoc reports, dashboards, and visualizations to communicate key performance indicators (KPIs) and business trends. Requirements Minimum 5-8 years experience in Finance with strong technical/system capabilities. Experience with BI tools such as Power BI/Tableau, Excel, ERP systems, and financial planning tools is preferable. Experience with establishing and maintaining quality frameworks within finance operations .Exposure to governance, compliance, and access control design Project Management experience is preferable

Designation: - Senior Team Leader Role: - Handling the Customer Service Team TO Handle the insurance escalation process of inbound calls Excellent communication skills. teamhandling Required Candidate profile Designation: - Senior Team Leader Role: - Handling the Customer Service Team Week-Off: - 2 Rotational Week-off Age Criteria: - 25 TO 37 Interested, can connect Ruhi @ 9113961458

Role & responsibilities End to end ownership of the entire Finance infrastructure- drive enhancements, own transitions & manage user support Prepare and publish timely monthly financial statements & reports, including intercompany reconciliations Establish and monitor the KPIs and SLAs on the overall finance processes Coordinate the preparation of regulatory reporting Research technical accounting issues for compliance & taxation Support month-end and year-end close process Ensure quality control over financial transactions and financial reporting Develop and document business processes and accounting policies to maintain and strengthen internal controls Preferred candidate profile Proven working experience with automations & process/ERP implementations 5-8 years of overall combined accounting and finance experience Thorough knowledge of accounting principles and procedures Experience with creating financial statements Experience with general ledger functions and the month-end/year end close process Excellent accounting software user and administration skills

Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, including achieving category-wise targets. Leverage data insights to optimize inventory and identify growth opportunities. Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays. Leadership Excellence Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability. Manage team dynamics, resolve conflicts, and foster a collaborative work environment. Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback. Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing. Change Management Adapt to new business strategies and implement changes effectively within the store environment. Encourage flexibility among team members to embrace new processes and technologies. Decision-Making Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction. Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements. Allocate resources efficiently to optimize staff productivity and store performance. Store Operations Excellence Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention. Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards. Maintain outstanding store condition. Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists. Candidate Requirement: Bachelors Degree Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people. Expert in Microsoft office. Demonstrated success in achieving sales targets and exceeding customer expectations. Exceptional customer service orientation with a strong focus on customer satisfaction. Ability to effectively manage multiple priorities and ensure smooth and efficient store operations. Strong team leadership skills to lead and inspire a team. Excellent communication and interpersonal skills for effective team interaction and conflict resolution. Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions. Proficiency in store operations, including visual merchandising, stock management. Understanding of inventory management and loss prevention.

Talent Management at HO & Plant & Branches , Recruitment, Employee engagement .HR Operations , Payroll , PMS , HR Policies , KRA & KPI , leadership development, Reward & Recognition ,Training & development ,Grievance Handling , HR Audit etc Required Candidate profile Talent Management at HO & Plant & Branches , Recruitment, Employee engagement .HR Operations , Payroll , PMS , HR Policies , KRA & KPI , leadership development,Training & development , HR Audit etc

About GSPANN GSPANN is a global IT services and consultancy provider headquartered in Milpitas, California (U.S.A.). With five global delivery centers across the globe, GSPANN provides digital solutions that support the customer buying journeys of B2B and B2C brands worldwide. With a strong focus on innovation and client satisfaction, GSPANN delivers cutting-edge solutions that drive business success and operational excellence. GSPANN helps retail, finance, manufacturing, and high-technology brands deliver competitive customer experiences and increased revenues through our solution delivery, technologies, practices, and operations for each client. For more information, visit www.gspann.com Job Position: Program Manager | Managed Services (APAC) Experience: 12 + Years Location: Gurugram (5 day's working from Office) Availability: Who can join Immediately to 3 week (max) only Must have Skills: Program Management, Team Management & Scaling, SAP, Customer Engagement, SAP, Service Desk, Network, Infrastructure, IT Operations, and Analytics Role & responsibilities Program management for large application. Lead the Delivery and providing a customer-facing role . Oversee the full delivery for a portfolio of complex support towers, ensuring service excellence and client satisfaction. Define and implement a strategy to transition and build larger support teams. Drive the portfolio towards high standards of performance and stability, enhancing end customer experience. Implement strategies to improve client and employee satisfaction, increase CSAT scores and reduce project attrition. Define standards and process frameworks. Identify areas of improvement, automation and shift left opportunities and implement the same. Drive governance calls, implement governance and analytical reports. Analyze performance issues and provide suggestions for tuning. Transform support team to SREs. Should be able to define and drive accelerators. Work from India offshore and should be able to work the European clients during CET timings. Required Skills & Qualification Should have 15+ years of experience in leading large-scale applications. Should have 8+ experience in a leadership role within a Managed Services environment. Should have very good understanding of the IT Infrastructure Library (ITIL) framework and various IT Service Management (ITSM) tools available in the marketplace (Major Incident management, Problem management, Change management etc). Should possess strong expertise in Managed Services, cloud technologies, and emerging tech trends. Should have exposure and good understanding of Open AI. Should be hands on project governance. Should be able to understand and communicate business strategy and drive technology solutions. Should have knowledge on any of the APM tools (SolarWinds, Splunk, Datadog, Moogsoft). Should be able define and derive SLAs, KPIs required for a support project. Should have experience in transitioning of large applications. Should have thorough understanding of Knowledge management office. Should have end to end understanding of a large-scale application (Cloud, Infra, Network, Storage, Database). Good understanding of any of the SAP modules is and added advantage. Should be able to maintain cross vendor relationships. Excellent client interfacing skills. Significant experience in implementing automations. Sound have experience in introducing and managing monitoring and alerting systems Demonstrated experience in improving system performance and stability. Proven ability to lead and inspire teams, excellent communication skills, and a strategic. mindset. Exposure to work with APAC clients.

About GSPANN GSPANN is a global IT services and consultancy provider headquartered in Milpitas, California (U.S.A.). With five global delivery centers across the globe, GSPANN provides digital solutions that support the customer buying journeys of B2B and B2C brands worldwide. With a strong focus on innovation and client satisfaction, GSPANN delivers cutting-edge solutions that drive business success and operational excellence. GSPANN helps retail, finance, manufacturing, and high-technology brands deliver competitive customer experiences and increased revenues through our solution delivery, technologies, practices, and operations for each client. For more information, visit www.gspann.com Job Position: Program Manager | Managed Services (Europe) Experience: 12 + Years Location: Gurugram (5 day's working from Office) Availability: Who can join Immediately to 3 week (max) only Must have Skills: Program Management, Team Management & Scaling, SAP, Customer Engagement, SAP, Service Desk, Network, Infrastructure, IT Operations, and Analytics Role & responsibilities Program management for large application. Lead the Delivery and providing a customer-facing role . Oversee the full delivery for a portfolio of complex support towers, ensuring service excellence and client satisfaction. Define and implement a strategy to transition and build larger support teams. Drive the portfolio towards high standards of performance and stability, enhancing end customer experience. Implement strategies to improve client and employee satisfaction, increase CSAT scores and reduce project attrition. Define standards and process frameworks. Identify areas of improvement, automation and shift left opportunities and implement the same. Drive governance calls, implement governance and analytical reports. Analyze performance issues and provide suggestions for tuning. Transform support team to SREs. Should be able to define and drive accelerators. Work from India offshore and should be able to work the European clients during CET timings. Required Skills & Qualification Should have 15+ years of experience in leading large-scale applications. Should have 8+ experience in a leadership role within a Managed Services environment Should have very good understanding of the IT Infrastructure Library (ITIL) framework and various IT Service Management (ITSM) tools available in the marketplace (Major Incident management, Problem management, Change management etc) Should possess strong expertise in Managed Services, cloud technologies, and emerging tech trends Should have exposure and good understanding of Open AI Should be hands on project governance Should be able to understand and communicate business strategy and drive technology solutions Should have knowledge on any of the APM tools (SolarWinds, Splunk, Datadog, Moogsoft) Should be able define and derive SLAs, KPIs required for a support project Should have experience in transitioning of large applications Should have thorough understanding of Knowledge management office Should have end to end understanding of a large-scale application (Cloud, Infra, Network, Storage, Database) Good understanding of any of the SAP modules is and added advantage Should be able to maintain cross vendor relationships Excellent client interfacing skills Significant experience in implementing automations Sound have experience in introducing and managing monitoring and alerting systems Demonstrated experience in improving system performance and stability Proven ability to lead and inspire teams, excellent communication skills, and a strategic mindset Exposure to work with European clients

Ensure the achievement of business for the organization. Development of Agency Channel in all LOB s. Developing all Agency LOB s like GWP, Health, IPA, CL to new benchmarks & keeping the COR paramount with ensuring hygiene business practice. Responsible for driving recruitment & activation with support of campaigns, several engagements. Incumbent is responsible to maintain & enhance service levels provided to the clients thus ensuring sustenance of the existing business. Driving team to achieve the KPI parameters by identify the area of improvement & enhancing business opportunity for the team. Role incumbent is also responsible for explorations & identification of new business by networking. Dedicated for driving the market as per our desire by motivating the agents by organizing monthly meets, engagement activities, training programs, knowledge sharing & upgrading, awards & rewards, feedback programs to ensure organizational goal. Key Accountabilities/ Responsibilities Agency GPW Strategic approach in respective LOB with shear focus in ensuring desire business output. Creating pathway / approach line for team to hitting the desire business Health & IPA GPW Organizing structure training program by team for new agents or existing agents for knowledge upbringing. Daily activity meets with new and existing agents Hunting for new breakthrough for desire business and arrange turning point and bring them onboard Recruitment Guiding & designing pathway for team to onboard high potential agents. Stakeholder interfaces Experience 7 Years of experience Education Graduate or Post-Graduate

Job Title: OTC Brokerage Reconciliation Analyst (SPE / SME) Location: Pune / Bangalore Shift Timing: EMEA Shift (Monday to Friday) Experience Required: SPE: 2.5 Years | CTC: 6.5 LPA SME: 4 Years | CTC: 9.5 LPA Industry: Banking / Financial Services / Broking Employment Type: Full-Time / Permanent Ensure accurate management of daily reconciliations of brokerage trades and brokerage calculation with Hands-on experience in the process. Exception management, including timely escalation of discrepancies to appropriate stakeholders, follow up and ownership through to resolution Have required communication with Recon team for better understanding of their workflow and making reporting process more efficient Ensure all SLA/KPI as agreed with Client is met with 100% accuracy and timeliness Manage the broker relationships with timely responses to their queries and settling the outstanding brokerage within agreeable period All reports to be prepared accurately and submitted on time as per timelines agreed with client. All exceptions are tracked and escalated as per timelines agreed. EOD checklists are reviewed and saved on daily basis Ensure you are aware & trained on all activities/reports in the team with no dependency on Client and team. Zero escalations from brokers for inadequate response. Have regular interactions and review meetings with Client Identify areas of improvement and propose solutions & Ensure any and all change in the process is reported and documented. Assist TL/Management in any adhoc requests and support during their absence. Skills Experience in OTC Brokerage Reconciliation process Strong knowledge of the OTC market, derivative products and operating conventions Excellent MS Excel/Word skills Effective communication skills to manage broker/client Ability to work with team and demonstrate the positive influences among peers Proven ability to work effectively within strict deadlines Flexibility to work as per business requirements Best regards, Manish Chauhan HR Executive | Career Guideline Mumbai / Bangalore 9136520859 manish@careerguideline.co.in

Job Description: Key Responsibilities Area 1. Client Relationship Management Retention Maintain high levels of client satisfaction through proactive communication, responsiveness, and timely issue resolution. Build long-term relationships and ensure consistent client engagement to drive repeat business and loyalty. Drive CSAT/NPS surveys and act on feedback for continuous improvement. 2. Account Growth Revenue Expansion Identify and pursue upselling and cross-selling opportunities within existing accounts. Understand client business needs and align service offerings accordingly to increase account value. Meet or exceed revenue growth targets through strategic account expansion. 3. Project Coordination Timely Delivery Ensure all client projects are delivered on time, meeting quality and accuracy standards. Coordinate effectively with internal teams (e.g., production, quality, and sales) to manage deliverables without delays or escalations. Monitor project progress and address risks or delays proactively. 4. Reporting, Documentation Compliance Maintain clear, accurate, and up-to-date records of client interactions, project briefs, and meetings. Ensure timely submission of reports, trackers, and client status updates. Comply with internal documentation standards and audit requirements. 5. Strategic Planning Stakeholder Communication Participate actively in quarterly business reviews and account planning sessions. Contribute insights to strategic decision-making through client intelligence and market knowledge. Maintain regular, structured communication with key clients and internal teams to align goals and expectations. KPI parameters for Sales/Business Development Total Points: 100 S. No. Activity Total Points Target 1 Revenue Generation 20 100% 2 Key Accounts Health 10 100% 3 Quotation sent 10 30 Quotation 4 Quotation Converted 10 12 Quotation 5 Client Meetings 10 10 Meetings 6 Sales Pipeline 10 20 Lakh 7 Payment Collection 10 100% 8 Profit Margin 5 >45% 9 Attendance 5 100% 10 CSAT 10 95% KPI Target: 85% Responsibilities: Requirements: Excellent Communication Skills