This role involves daily management and continuous improvement of Fulfillment Centre related operations. The role encompasses multiple areas of responsibility from launch readiness and ramp up, daily operations management, cost justification of daily operations and operations KPI, continuous improvement areas and actions coupled with procurement related works as well. The candidate needs to act as the owner of the operational work assigned. Key job responsibilities 1) Planning and execution of site launch, ramp up and daily operations. 2) Key focus on CI areas, daily operations KPI and ability to identify and work on operational areas requiring improvement. 3) Good analytical skills to Deep dive and work on data. 4) Partner management skills with concerned stakeholders. - 2+ years of performance metrics, process improvement or lean techniques experience - Bachelors degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Dear Candidate, Greetings from Hexaware - BPS! We are hiring for Team Lead Operations into Customer Service for Voice process. Below are the Job requirement details: Experience Minimum 2-year experience as a Team Leader in voice process Minimum of 5 year of work experience in Voice Program from premium contact centers. Technical Competencies: (Job related) Proficient in MS Office Excel, Word and PowerPoint and possess knowledge of Greenbelt, Lean, Scheduling etc. Sound Knowledge of monitoring and reporting tools such as Avaya CMS, Aspect, Verint WFO and BI Tools Should be aware of Ecommerce industry and should have used it in daily professional life Usage Experience of E Wallets and have functional knowledge of the product. Responsibilities: Ensures adherence to contractual SLAs and manages the overall workflow within the team Analyses existing work practices (system and procedural) identifies and implements changes in areas of improvement. Maintains Customer Centricity at all times in managing queues, resolving issues & queries. Handles all team issues, (e.g. People Management, Conflict Resolution and Administrative). Is responsible for ensuring Quality Controls and Checks are being carried out effectively Focuses on all around development of SMEs and team members (Mentoring & Grooming) along with performance management Facilitates liaison with clients to resolve issues and bridge Knowledge Gaps Conducts regular feedback sessions with Team Members. Is responsible for carrying out appraisals of Team Members Ensures Process Improvement activities are carried out on an ongoing basis and on time Management & communication of system issues/outages to stakeholders Change request management and follow up till closure Should be flexible with rotational shifts, and rotational week off. Interested, Please share your updated resume to matildad@hexaware.com /Whatsapp - 9082299130

Dear Candidate, Greetings from Hexaware - BPS! We are hiring for Assistant Manager Operations - Customer Service - Inbound Process. Location - Ghansoli, Navi Mumbai Role Description: Graduate with minimum of 7 to 10 year of work experience in Voice Process from premium contact centre. In-depth understanding of Operations Metric, People Practices (score calculations, parameter ratings, attrition calculation, situation handling etc.). Customer service oriented. Should have prior knowledge of customer care processes and Techniques. Proficient in MS Office Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc Provide quick and effective resolution to the customer's queries Willing to work in rotational shifts (Night shift as and when required) Interested, Please share your updated resume at matildad@hexaware.com /Whatsapp - 9082299130

HR Operations Analyst - UK Process Location: Mumbai Position Overview: We are conducting a walk-in drive for the position of HR Operations Analyst under a UK HR Operations Blended Process . This is an exciting opportunity for professionals with 2 to 4 years of experience in HR Operations. Job Details: Designation: Analyst Process: UK HR Operations Blended Process Experience Required: Minimum 24 months to 4 years in HR Operations process (HRO) is mandatory Shift: Afternoon Shift, with Saturday and Sunday as fixed weekly offs Drop Facility will be provided after the shift Compensation: CTC: 5.50 LPA In-hand Salary: 36,000 per month Eligibility Criteria: Education: Any graduate with all semester marksheets is mandatory. Experience: Minimum 2 years to 4 years of experience in the HR Operations process (HRO)... We look forward to meeting qualified candidates who are eager to be a part of our dynamic team. This job description is clear, informative, and sets the right expectations for the candidates attending the walk-in drive. Let me know if you'd like any further adjustments! CONTACT FOR DETAILS. Please share you resume or basic details to our WhatsApp as well Sr. HR Mehak- 8383025642 Sr. HR Nabila - 8920903468

We are Hiring ..!! Role: Customer Specialist International Voice Process 2+yr of Exp Required in international Voice Excellent Communication skills required Immediate Joiners only Loc: Bangalore Contact HR Ayesha: 7676529751 ( WhatsApp )

Greetings from ReSource Pro!!! . Job Description Job Title: Assistant Manager, Service Delivery, India Working Experience: Minimum 8 years experience, 1 + years of experience as an Assistant Manager (on paper). Department: Service Delivery Unit Minimum Qualifications: Graduation Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met. Identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Competencies, Skills and Behaviors: Manages for effective performance and develop staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Shift Timings: Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: Contact - HR Sakshi | 8904593038 | Call | Email sakshi_gupta@resourcepro.in

Job Title: Financial Planning & Analysis (FP&A) Analyst Location: Remote Experience: MBA (6 -7 Years) and CA ( 3 Years) Shift Timings: 3 PM -12 AM & 6 PM - 3 AM (Night shift required only during month-end/finance close) *************************************************** IMMEDIATE JOINERS REQUIRED Send your updated CV directly to: 9152808909 **************************************************** Job Description: We are seeking a talented and detail-oriented Financial Analyst to join our insurance company. As an FP&A Analyst, you will play a crucial role in analyzing financial data, preparing reports, and providing insights to support strategic decision-making and financial planning. You will work closely with various departments to gather and analyze financial information, identify trends, and make recommendations to improve financial performance. Responsibilities: Analyze financial data, including premium, limits, and deductibles to identify trends and patterns. Prepare financial reports, forecasts, and budgets to support strategic decision-making. Conduct financial modeling and scenario analysis to evaluate the impact of different business strategies. Monitor and analyze key performance indicators (KPIs) to assess the company's financial health and identify areas for improvement. Collaborate with cross-functional teams to gather financial information and provide insights on financial performance. Assist in the preparation of financial presentations for senior management and stakeholders. Perform variance analysis to explain deviations from budgeted or forecasted financial results. Identify cost-saving opportunities and recommend strategies to improve operational efficiency. Stay up-to-date with industry trends, regulations, and best practices in insurance and financial analysis. Assist in the development and implementation of financial policies, procedures, and controls . Support the annual audit process by providing financial data and responding to auditor inquiries. Provide ad-hoc financial analysis and support to management as needed. Good to Have: Experience with Power BI and Tableau for creating reports in dashboards. Strong analytical, problem-solving, and communication skills. Ability to work independently and collaboratively in a fast-paced environment.

Responsible for lead generation, prospecting, and closing deals through effective communication and relationship-building. Identify and qualify potential leads through cold calling, email campaigns, and online research 7021793680/ 9272118859

About the Job Role: We are seeking a detail-oriented and customer-focused Service Desk Analyst to join us. The ideal candidate will provide first-line technical support, troubleshoot issues, and ensure timely resolution of service requests. This role requires excellent communication skills, problem-solving abilities, and a commitment to delivering exceptional customer service. Key Responsibilities: • Serve as the first point of contact for customers requiring IT and technical assistance. • Log, categorize, and prioritize service requests and incidents using the ticketing system. • Escalate unresolved issues to higher-level support teams while ensuring timely follow-ups. • Provide step-by-step guidance to customers and document resolutions for knowledge base improvement. • Adhere to SLAs and KPIs, ensuring quality and efficiency in service delivery. • Collaborate with internal teams to improve service desk processes and customer experience. • Maintain confidentiality and data security in accordance with company policies. Required Qualifications: • Bachelor's degree in Computer Science, IT, or a related field (preferred but not mandatory). • Prior experience in a service desk or technical support role within a BPO environment. • Excellent verbal and written communication skills. • Strong analytical and problem-solving abilities. • Ability to work in a fast-paced, high-pressure environment. Preferred Qualifications: • ITIL Foundation Certification or equivalent. • Experience with CRM or ITSM tools such as Zoho Desk or any other ITSM tool. • Familiarity with cloud-based applications

Overview: The role involves a multifaceted approach to ensuring project success and team efficiency. Key responsibilities include task allocation based on project priorities, meticulous monitoring against established Key Performance Indicators (KPIs), active participation in the production line processes, and fostering a supportive environment through coaching and mentoring direct reports. Additionally, active participation in scoping, feasibility studies, and other analytical activities is crucial to inform decision-making and project direction. Key Responsibilities: Allocate tasks based on priorities. Monitor against KPIs defined for the project. Active participation in production line Coach and mentor direct repartees. Participate in scope, feasibility and other analytical activities. Who You Are: To allocate tasks to all direct repartees, based on skill set. To monitor KPIs and Metrics, and ensure adherence as defined for the project. To ensure final delivery to client is error free. To document all processes as per the template set by Corporate Quality and to ensure proper availability of documents. To identify and escalate training needs, and train resources on the floor, to enhance their skills. To ensure that project updates are shared with all team members; to conduct feedback sessions regularly. To create and/or review the SOPs. To contribute to knowledge base (wiki, SOP, blogs, etc) To be in touch with production line by active contribution towards deliverables (research, curation, quality checks, etc) To update and maintain MIS Trackers/Reports as per the project templates / Quality Standards Skills To prepare and maintain External / Delivery related documentation (Client presentations, reports, Minutes of Meeting, Approval emails, WSRs, Status trackers for further reference Participate in scope, feasibility, and other analytical activities. Desired Skills - Internal Tool, Tool designed from Client, MS Office Intermediate Process/Quality Standards- Quality Standards (ISO, Six Sigma, etc) Domain- Prior experience with media industry (Movies, Music, Stock Images, Video), Willing and able to take the initiative and solve process related problems. About V2Solutions: V2Solutions is a leading IT Services and Engineering company dedicated to delivering comprehensive Digital Transformation solutions to over 400 organizations globally. Our services encompass Digitization & Transformation, Cognitive Technology, Engineering Products & Apps, Cloud & Data Processing, IoT, and Salesforce CRM Solutions. Established in 2003 and headquartered in Santa Clara, California, we pride ourselves on being an ISO 9001-2015 certified and Great Place to Work certified company. With a team of over 900 Talented & Happy Vibrants spread across the US and global delivery centers in Mumbai, Bangalore, Baroda, and Udaipur, we collaborate closely with clients ranging from startups to large enterprises, assisting them in building next-gen digital processes and solutions to achieve sustained business vitality and deliver exceptional customer experiences. You can explore more at www.v2solutions.com Social Handle: https://www.linkedin.com/company/v2solutions Note - It will be for Night Rotational shift. Preferred male candidates. Interested candidates can share their resumes on priyanka.singh@v2solutions.com

About this opportunity: The Network Engineer performs design, optimization, and audit of a network to meet the customer requirements. The role is focused on executing design, audit and optimization services, where the network engineer is responsible for part of the solution and part of the service process. The Network Engineer is responsible to upkeep time, performance, and quality according to Ericsson requirements and Customer contract. What you will do: Accountable for day-to-day delivery of the assigned project towards the MA. Responsible for Nomination & Planning Activities. Work with market area teams to execute the delivery plans in a time bound manner. Analyze EPC/5GC CORE & IMS Core network performance and investigate the root cause(s) of performance degradations, Perform on demand analysis on specific issues (new performance degradation, customer complaint/s). Provide recommendations to the customer to solve the identified issues (IMS or EPC equipment parameter tuning with targeted value), Analyze, develop, and create new KPIs, counters, dashboards to complement our solution by added value use cases answering to the major issues that could face a customer, The skills you bring: Should have minimum 6-8 Years experience on network optimization and planning for 4G (EPC) Packet Core networks and 5G Core is also preferred. Deep knowledge in Packet CORE architecture, especially in 5GC & EPC Packet Core. Good knowledge of LTE, VoLTE, VoWIFI, Roaming and handover signalling flows and network configurations in Packet Core. Good knowledge of Ericsson MME, EPG, iDNS, eDNS, AAA, ePDG, SGW-C, PGW-C, AMF, SMF, UPF, NRF. Should have good understanding of tools like ITK, EPP, ENIQ, ENM for the purpose of implementing and scheduling KPI reports and tuning and optimization of the same. Understanding of Cloud Native deployments and Kubernetes and Ericsson ECCD. Understanding of Mobile Network different interfaces i.e. Iu, A, Gx, Gy, S1, S11, S5, S6a, SGS, SGi, N1/N2, N3/N4, Cx, Sh, Ro, Rx, Gm, Sxa, Sxb, etc. Why join Ericsson? At Ericsson, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what s possible. To build solutions never seen before to some of the world s toughest problems. You ll be challenged, but you won t be alone. You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned. Primary country and city: India (IN) || Noida Job details: MS Core and Cloud Specialist

Established in 2004, OLIVER is the world s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group , were at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Brand Lead Location: Mumbai, India About the role: In this role, you will need creative vision, collaboration skills, the ability to understand & work with varied stakeholders and the ability to always see & focus on the big picture. As the Beauty Editor you will own the Editorial and Content strategy for brand & lead innovative & best in class content strategy. You will work in close collaboration with internal cross functional teams, external partners, and agencies to identify content trends and drive adoption for the same among the Indian creator. You will be responsible for executing the editorial planning and publishing strategies, delivering best in class community engagement & will bring to life go-to-market plans for shorts content across owned & operated channels, social, influencer, visual events, and paid This role will also require you to look at bold and exciting ways to activate influencers and events on social. You will have a good understanding of content needs for social platforms, and know what assets work best and where. To thrive in this position - you love working in the area where creative ideation meets execution excellence. Being an awesome leader and teammate, you easily communicate with your team and other partners, including your colleagues across functions. What you will be doing: Team leadership and line management of a social team spread across the region. Constant experimentation and content innovation by identifying break through content Lead the development of brand and cultural narratives. Work with internal and external partners to identify content ideas as well as drive Shorts adoption Execute go-to-market plans and campaigns for latest trends Liaise with stakeholders to align strategy and content plans Lead influencer content planning with PR agencies / internal influencer resources to ensure integration into owned and earned media plans. Approve all content plans, creative lay-downs for channels, monthly narratives and assets Approve of all asset production briefs and monitor creative assets Leadership of all content creation: content creator selection, on-site shoots, asset production Responsible for KPI/ objectives setting and measurement reporting What you need to be great in this role: A minimum of 6 years in content management & strategy across top-level agencies, with a strong Digital background. Must have had a team of at least 4 people reporting into you in the past. Innovative & creative with a clear vision while being detail oriented. Ability to influence key stakeholders & creative problem solving. Excellent planning & organisation skills with the ability to proactively organise and influence stakeholders and build strong and effective working relationships. The ability to effectively manage people through leadership and mentoring. The ability to manage and filter workflow as well as organise and prioritise workloads to maximise productivity. An experienced and passionate creator. Proven track record of projects from concept stage to completion. Highly creative with the ability to generate ideas and practically contribute to studio output. Self-motivated, working with little supervision. Collaborative team player, open minded - nonpolitical. Proven ability to effectively lead creative teams. Proven ability to communicate and liaise with all levels in the business. Discrete about all confidential and personal information. Driven, proactive, helpful, and enthusiastic team player. Req ID: 12409 #LI-AS2 #LI-Onsite Our values shape everything we do: Be Ambitious to succeed Be Imaginative to push the boundaries of what s possible Be Inspirational to do groundbreaking work Be always learning and listening to understand Be Results-focused to exceed expectations Be actively pro-inclusive and anti-racist across our community, clients and creations OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Day to day production management, Relative and Absolute Utilization Target fulfilment People Handling Skill , Team motivation, Improvement in associate management Responsible for implementing & sustaining standards ( tracking sheets , SWCT) Adherance to leveling standards LIWAKS+ Fufillment Ensuring Safety , Quality ( Production Handling ) & Owning Change over Improvements Leading SFMC Timely preparation of monthly reports & Driving measures on KPI through PDCA approach. Responsible to analyse and implement actions for production related failures (Internal Q issues) with use of problem solving tools Responsible to perfoem daily LPC to ensure adherance of standards

Senior Style Associate - Job Description As Senior Style associates you will support to achieve store targets through exceptional customer service, effective sales strategies, and team collaboration. Responsibilities: Supporting the Store Manager and Assistant Store Manager for driving the sales to achieve the store target. Ensure the highest standards of customer service are maintained. Address escalated customer issues and ensure resolution in a professional and satisfactory manner. Play a key role in maintaining and improving visual merchandising standards within the store. Assist in managing inventory levels, including stock replenishment, stock takes, and monitoring product turnover. Work to minimize stock discrepancies and ensure accurate inventory records. Process point-of-sale purchases, handle transactions, and cross-sell additional products to enhance the customer's shopping experience. Adhere to Standard Operating Procedures and follow established guidelines for store operations. Assist in training new and existing team members to improve their understanding of the products and services offered. Candidate Profile: Min HSC or above with 2+ years of fashion retail experience Must be above 18 years of age and below 35 years of age. Basic computer skills is preferable Skills: Communication skills Local Language Proficiency: Fluent in the local language. Able to handle situations proficiently in the local language. English Skills: Fluent in English, handles professional communication well. Able to effectively address English-speaking audiences. Customer Engagement: Effectively builds rapport with customers. Capable of asking insightful questions to understand customer needs. Non-Verbal Communication Eye Contact: Maintains strong eye contact, conveying messages confidently and attentively. Facial Expressions: Expresses emotions and empathy through facial expressions. Posture and Gestures:Displays open body language. Uses positive gestures that complement verbal communication effectively. Respects personal space preferences. Personal Presentation Has a keen sense of style and fashion. Maintains excellent personal hygiene. Hair is well-styled. Wears accessories that complement a professional image. No body odor, and uses light-scented products. Retail Expertise Familiar with retail terminologies- POS, SOPs, Basics of Visual Merchandising and Inventory control Capable of handling customer grievances.

Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, including achieving category-wise targets. Leverage data insights to optimize inventory and identify growth opportunities. Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays. Leadership Excellence Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability. Manage team dynamics, resolve conflicts, and foster a collaborative work environment. Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback. Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing. Change Management Adapt to new business strategies and implement changes effectively within the store environment. Encourage flexibility among team members to embrace new processes and technologies. Decision-Making Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction. Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements. Allocate resources efficiently to optimize staff productivity and store performance. Store Operations Excellence Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention. Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards. Maintain outstanding store condition. Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists. Candidate Requirement: Bachelors Degree Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people. Expert in Microsoft office. Demonstrated success in achieving sales targets and exceeding customer expectations. Exceptional customer service orientation with a strong focus on customer satisfaction. Ability to effectively manage multiple priorities and ensure smooth and efficient store operations. Strong team leadership skills to lead and inspire a team. Excellent communication and interpersonal skills for effective team interaction and conflict resolution. Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions. Proficiency in store operations, including visual merchandising, stock management. Understanding of inventory management and loss prevention.

Greetings from Ienergizer We are looking for an experienced Team Leader to join our Operations Team for an International Process. Job Description: - Candidate must have experience in International Chat Process Customer Service. Should be a Graduate with good communication skills in English. Knowledge in BPO work culture and working as Team Lead or Lead Operations on papers for minimum 1 Year. Should hands on experience in Team management and KPI's like AHT, CSAT/NPS & DSAT, Shrinkage, Attrition, Occupancy and Rostering. Willing to work in US shift timings. What we Offer: - Salary up to 7 LPA 5 Days working Rotational Shifts and week off Medical insurance Attendance Allowance Virtual interviews!! Interested candidates can share their CV at Vanshika.kakkar@ienergizer.com or can connect directly at 9289640609 . References are highly appreciated!!! Regards, Vanshika Kakkar

iEnergizer Noida is hiring for the Team Lead Ops Position. Process - International Telecome Process Work Location - iEnergizer, A 37, Sector 60, Noida, U.P. Job Description: - Candidate must have experience in International Chat Process Customer Service. Should be a Graduate with good communication skills in English. Knowledge in BPO work culture and working as Team Lead or Lead Operations on papers for minimum 1 Year. Prefers candidates from Telecom Chat process. Should hands on experience in Team management and KPI's like AHT, CSAT/NPS & DSAT, Shrinkage, Attrition, Occupancy and Rostering. Willing to work in US shift timings. What we Offer: - Salary up to 6.8 LPA 5 Days working Rotational Shifts and week off Medical insurance Attendance Allowance Virtual interviews!! Interested candidates can Call/WhatsApp HR Kailash - 8800450667 Looking for Immediate joiners. References are highly appreciated!!!

Must have Polished English and Marketing Data skills. Details below. The Marketing Analytics Specialist will develop and execute fact-based reporting and work with the Marketing Operations Manager to analyze and assess analytical models in a way that improves decision-making across the marketing department. They will define and implement measurement strategies that align with the company's goals. Daily responsibilities may also include: Produce meaningful marketing KPI dashboards and deliver monthly, cross-channel performance reports with actionable insights through HubSpot Record tracking from various marketing initiatives using Google Tag Manager, HubSpot, and Salesforce Benchmark performance across all online channels and reporting on KPIs based on performance analysis Report on key metrics, identifying trends, and providing actionable insights based on available analytics data SHIFT TIME: 5:30 PM TO 3:30 AM

The Assistant Manager - Quality Control is responsible for overseeing and managing the Quality Department at the KhushKhera plant. The role ensures that product quality meets QMS standards and customer expectations. The incumbent will lead quality management initiatives, drive continuous improvement, and ensure compliance with industry standards and regulations. Key Responsibilities: Develop and implement Quality Management Systems (QMS). Ensure compliance with industry standards such as ISO 9001, Six Sigma, and regulatory requirements. Analyze performance data to identify trends, inefficiencies, and improvement opportunities. Conduct internal and external audits to assess compliance with quality standards. Set and monitor key performance indicators (KPIs) related to quality. Lead APQP and QMS initiatives, focusing on customer satisfaction. Act as a liaison between customers and the organization to address quality-related concerns. Ensure customer feedback is integrated into quality improvement plans. Participate in ISO/IATF certifications and maintain compliance. Travel occasionally to customers, vendors, and other plants for business needs. Candidate Profile: M.E/M.Tech/B.E/B.Tech in Mechanical Engineering with 8-10 years of experience OR Diploma in Mechanical Engineering with more than 10 years of experience. Must have held a managerial role for 3-4 years in an HVAC, Engineering, or Automotive Component manufacturing unit. Excellent written and verbal communication skills in English, Hindi, and Gujarati . Basic computer proficiency, including MS Office & ERP systems (preferred). Enthusiastic and proactive in taking new initiatives. Strong leadership and team management capabilities. Willingness to work in shifts. Why Join Us? Opportunity to lead and enhance quality management practices. Work in a dynamic environment with opportunities for career growth. Engage with industry-leading processes and technologies.

Its fun to work in a company where people truly BELIEVE in what they are doing! Were committed to bringing passion and customer focus to the business. Oversees Real Time Management Monitor queue and staffing status for all contact types and execute defined strategies to effectively respond with the corresponding actions to mitigate off target attainment. This includes, but not limited to agent re-skilling, leveraging overtime and support hours and deploying additional time offs to prevent staffing above required. Facilitate daily Touch Point meetings with operations and other departments to convey strategies and leverage support towards successful performance objectives Monitor agent schedule adherence and log relevant schedule exceptions in the IEX tool. Administer skill changes as required and if applicable. Process ticket requests, update agent status real time within established internal SLAs. Facilitate communications with Technology teams towards minimizing center downtime. Prepare, maintain and update WFM SOP documentations as identified and requested during center downtime Make recommendations toward performance improvement in all of WFM Driven / managed KPIs Accurately document key events that impact performance as they happen POC on multiple programs and LOBs in service delivery and outage escalation Submit Reports Distribute Intraday and daily service KPI performance reports inclusive of commentary to various stakeholders - Operational leadership, client services, IT and to clients when applicable Hourly reporting of running KPI metric attainment for the day for the following (but not limited to): Service Level standing, AHT, Absenteeism, etc. Consistent send out of Post Mortem or end of day analysis to capture key points in shift on which of the expectations were met, what did not and recommendations to ensure uplift for the move forward. Design and improve report templates to effectively present production data and to clearly illustrate data trends relevant to management decision making. Qualifications and Education Requirements College graduate of any course; or subsequently completing a college degree in any course with a minimum of 1 year experience in the Contact Center Industry for external applicants If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

Established in 2004, OLIVER is the world s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group , were at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Beauty Editor / Content Strategist Location: Mumbai, India About the role: In this role, you will need creative vision, collaboration skills, the ability to understand work with varied stakeholders and the ability to always see focus on the big picture. As the Beauty Editor you will own the Editorial and Content strategy for brand lead innovative best in class content strategy. You will work in close collaboration with internal cross functional teams, external partners, and agencies to identify content trends and drive adoption for the same among the Indian creator. You will be responsible for executing the editorial planning and publishing strategies, delivering best in class community engagement will bring to life go-to-market plans for shorts content across owned operated channels, social, influencer, visual events, and paid This role will also require you to look at bold and exciting ways to activate influencers and events on social. You will have a good understanding of content needs for social platforms, and know what assets work best and where. To thrive in this position - you love working in the area where creative ideation meets execution excellence. Being an awesome leader and teammate, you easily communicate with your team and other partners, including your colleagues across functions. What you will be doing: Team leadership and line management of a social team spread across the region. Constant experimentation and content innovation by identifying break through content Lead the development of brand and cultural narratives. Work with internal and external partners to identify content ideas as well as drive Shorts adoption Execute go-to-market plans and campaigns for latest trends Liaise with stakeholders to align strategy and content plans Lead influencer content planning with PR agencies / internal influencer resources to ensure integration into owned and earned media plans. Approve all content plans, creative lay-downs for channels, monthly narratives and assets Approve of all asset production briefs and monitor creative assets Leadership of all content creation: content creator selection, on-site shoots, asset production Responsible for KPI/ objectives setting and measurement reporting What you need to be great in this role: A minimum of 6 years in content management strategy across top-level agencies, with a strong Digital background. Must have had a team of at least 4 people reporting into you in the past. Innovative creative with a clear vision while being detail oriented. Ability to influence key stakeholders creative problem solving. Excellent planning organisation skills with the ability to proactively organise and influence stakeholders and build strong and effective working relationships. The ability to effectively manage people through leadership and mentoring. The ability to manage and filter workflow as well as organise and prioritise workloads to maximise productivity. An experienced and passionate creator. Proven track record of projects from concept stage to completion. Highly creative with the ability to generate ideas and practically contribute to studio output. Self-motivated, working with little supervision. Collaborative team player, open minded - nonpolitical. Proven ability to effectively lead creative teams. Proven ability to communicate and liaise with all levels in the business. Discrete about all confidential and personal information. Driven, proactive, helpful, and enthusiastic team player. Req ID: 12409 #LI-AS2 #LI-Onsite Our values shape everything we do: Be Ambitious to succeed Be Imaginative to push the boundaries of what s possible Be Inspirational to do groundbreaking work Be always learning and listening to understand Be Results-focused to exceed expectations Be actively pro-inclusive and anti-racist across our community, clients and creations OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Established in 2004, OLIVER is the world s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group , were at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Beauty Editor / Content Strategist Location: Mumbai, India About the role: In this role, you will need creative vision, collaboration skills, the ability to understand work with varied stakeholders and the ability to always see focus on the big picture. As the Beauty Editor you will own the Editorial and Content strategy for brand lead innovative best in class content strategy. You will work in close collaboration with internal cross functional teams, external partners, and agencies to identify content trends and drive adoption for the same among the Indian creator. You will be responsible for executing the editorial planning and publishing strategies, delivering best in class community engagement will bring to life go-to-market plans for shorts content across owned operated channels, social, influencer, visual events, and paid This role will also require you to look at bold and exciting ways to activate influencers and events on social. You will have a good understanding of content needs for social platforms, and know what assets work best and where. To thrive in this position - you love working in the area where creative ideation meets execution excellence. Being an awesome leader and teammate, you easily communicate with your team and other partners, including your colleagues across functions. What you will be doing: Team leadership and line management of a social team spread across the region. Constant experimentation and content innovation by identifying break through content Lead the development of brand and cultural narratives. Work with internal and external partners to identify content ideas as well as drive Shorts adoption Execute go-to-market plans and campaigns for latest trends Liaise with stakeholders to align strategy and content plans Lead influencer content planning with PR agencies / internal influencer resources to ensure integration into owned and earned media plans. Approve all content plans, creative lay-downs for channels, monthly narratives and assets Approve of all asset production briefs and monitor creative assets Leadership of all content creation: content creator selection, on-site shoots, asset production Responsible for KPI/ objectives setting and measurement reporting What you need to be great in this role: A minimum of 6 years in content management strategy across top-level agencies, with a strong Digital background. Must have had a team of at least 4 people reporting into you in the past. Innovative creative with a clear vision while being detail oriented. Ability to influence key stakeholders creative problem solving. Excellent planning organisation skills with the ability to proactively organise and influence stakeholders and build strong and effective working relationships. The ability to effectively manage people through leadership and mentoring. The ability to manage and filter workflow as well as organise and prioritise workloads to maximise productivity. An experienced and passionate creator. Proven track record of projects from concept stage to completion. Highly creative with the ability to generate ideas and practically contribute to studio output. Self-motivated, working with little supervision. Collaborative team player, open minded - nonpolitical. Proven ability to effectively lead creative teams. Proven ability to communicate and liaise with all levels in the business. Discrete about all confidential and personal information. Driven, proactive, helpful, and enthusiastic team player. Req ID: 12409 #LI-AS2 #LI-Onsite Our values shape everything we do: Be Ambitious to succeed Be Imaginative to push the boundaries of what s possible Be Inspirational to do groundbreaking work Be always learning and listening to understand Be Results-focused to exceed expectations Be actively pro-inclusive and anti-racist across our community, clients and creations OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Established in 2004, OLIVER is the world s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group , were at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Beauty Editor / Content Strategist Location: Mumbai, India About the role: In this role, you will need creative vision, collaboration skills, the ability to understand work with varied stakeholders and the ability to always see focus on the big picture. As the Beauty Editor you will own the Editorial and Content strategy for brand lead innovative best in class content strategy. You will work in close collaboration with internal cross functional teams, external partners, and agencies to identify content trends and drive adoption for the same among the Indian creator. You will be responsible for executing the editorial planning and publishing strategies, delivering best in class community engagement will bring to life go-to-market plans for shorts content across owned operated channels, social, influencer, visual events, and paid This role will also require you to look at bold and exciting ways to activate influencers and events on social. You will have a good understanding of content needs for social platforms, and know what assets work best and where. To thrive in this position - you love working in the area where creative ideation meets execution excellence. Being an awesome leader and teammate, you easily communicate with your team and other partners, including your colleagues across functions. What you will be doing: Team leadership and line management of a social team spread across the region. Constant experimentation and content innovation by identifying break through content Lead the development of brand and cultural narratives. Work with internal and external partners to identify content ideas as well as drive Shorts adoption Execute go-to-market plans and campaigns for latest trends Liaise with stakeholders to align strategy and content plans Lead influencer content planning with PR agencies / internal influencer resources to ensure integration into owned and earned media plans. Approve all content plans, creative lay-downs for channels, monthly narratives and assets Approve of all asset production briefs and monitor creative assets Leadership of all content creation: content creator selection, on-site shoots, asset production Responsible for KPI/ objectives setting and measurement reporting What you need to be great in this role: A minimum of 6 years in content management strategy across top-level agencies, with a strong Digital background. Must have had a team of at least 4 people reporting into you in the past. Innovative creative with a clear vision while being detail oriented. Ability to influence key stakeholders creative problem solving. Excellent planning organisation skills with the ability to proactively organise and influence stakeholders and build strong and effective working relationships. The ability to effectively manage people through leadership and mentoring. The ability to manage and filter workflow as well as organise and prioritise workloads to maximise productivity. An experienced and passionate creator. Proven track record of projects from concept stage to completion. Highly creative with the ability to generate ideas and practically contribute to studio output. Self-motivated, working with little supervision. Collaborative team player, open minded - nonpolitical. Proven ability to effectively lead creative teams. Proven ability to communicate and liaise with all levels in the business. Discrete about all confidential and personal information. Driven, proactive, helpful, and enthusiastic team player. Req ID: 12409 #LI-AS2 #LI-Onsite Our values shape everything we do: Be Ambitious to succeed Be Imaginative to push the boundaries of what s possible Be Inspirational to do groundbreaking work Be always learning and listening to understand Be Results-focused to exceed expectations Be actively pro-inclusive and anti-racist across our community, clients and creations OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Looking for a Learning Orianted, Dynamic Planning and Forecasting professional, who has already worked in replenishment and has worked on multiple replenishment models and is willing to share experience as well as learn Perishable category Planning. Forecasting and Planning for Perishabable Category Managing a Team of 6 to 8 people and Stake Holders Accross Locations Managing Multiple Replishment Models for different cities Key KPIs - Availability accross Express Hubs Above 95%, Wastage Less than 2%

Candidates with international BPO experience will be consider. Work Schedule: 5 days a week, 24*7 shifts, with rotational week offs. Minimum 1 year of experience required as a Team Leader.