886 Kpi Jobs - Page 22

Description Overview of job: About WPP Media: WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. WPP Media is WPP s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com The best things about this job: You are a part of proven, high-performance team with an excellent supporting network with development opportunities within WPP Media. Opportunity to work as Activation Specialist team and extend your learning opportunities. Learn Grow is the mantra we believe will help the candidate prosper in their career path. Attain a strong understanding of cross channel media strategy. In three months, your goals will be: Understanding of Nexus cross-functional teams, their roles and responsibilities. To be involved from brief to implementation of campaigns for the aligned business. Giving contribution in the team and add value while delivering Client requirements. Involved in plan creation execution for aligned businesses meeting day-to-day requirements. To understand the category and brand objectives for the year. In six months: Handle tactical and implementation planning independently with the team, ensure delivery of KPI as aligned. Creating integrated media plans across TV, Press, Radio and Integrated (TV+Digital). Master the art of optimization and prioritization of workflow. Successfully lead media discussion with the Agency. In 12 months: Ensure Plan QC process optimization right through the year with a tracker. Train and build multi-media / integrated plan champions within your team. Achieve 100% Nexus process compliance adherence. Contribute towards Nexus tool creation / enhancement to enhance efficiency in the planning. Responsibilities of the role: Planning, buying and execution of non-biddable media plans for a set of businesses after understanding clients media deliverables, GroupM Agency s deliverables and campaign KPI s. Review the brief received from the Agency business team; align with them on the expectation/ output. Based on the reviewed and aligned brief, create integrated activation plans In line with SOP. Working with Nexus mPlan team for campaign execution (campaign go live). Track the live campaigns on daily/ week basis in terms of spot implementation, campaign performance, mid- evals for corrective actions etc. Post evals of all campaigns and learnings from each campaign. Work collaboratively with agency business team, Nexus Activation Specialists, Nexus mPlan, and other Nexus teams (wherever required) to ensure a holistic approach in campaign creation execution. Skills and Experience : At WPP Media, we believe in the power of our culture and our people. It s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP WPP Media s shared core values: Be Extraordinary by Leading Collectively to Inspire transformational Creativity. Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 6+ years of media planning experience. Understanding of Media - TV, Print, Radio Digital non-biddable and cable to deliver integrated media solution. Industry Software Knowledge usage - YUMI, IRS, TGI, MAP. Understanding of digital tools like ComScore, etc. Strive for excellence demonstrated by setting high standards for yourself and committed to continuous improvement and deliver results despite constraints. Life at WPP Media Benefits : Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits

Key Responsibilities : Oversee daily operations across multiple teams to ensure seamless delivery and adherence to client SLAs. Manage, mentor, and lead team leaders and their respective teams, fostering a high-performance culture. Own the work allocation process to ensure balanced workloads and optimal utilization of resources. Monitor performance metrics, generate reports, and implement improvement strategies where needed. Collaborate with cross-functional teams to drive efficiency, productivity, and quality outcomes. Identify operational bottlenecks and propose corrective actions. Handle client communication and ensure client satisfaction. Implement and drive continuous improvement initiatives within the team. Maintain compliance with company policies, data security, and quality standards. Required Skills & Qualifications : Minimum 8 years of experience in operations within the BPO/KPO industry. Proven experience in work allocation, resource planning , and managing large teams. Excellent verbal and written communication skills. Strong leadership and people management capabilities. Ability to thrive in a fast-paced and dynamic environment. Strong problem-solving and analytical skills. Experience with operations tools and reporting dashboards is a plus. Bachelors degree in any discipline (MBA preferred). What We Offer : Competitive salary (Decent Hike on Last) Dynamic and collaborative work culture Growth opportunities and career development Health and wellness benefits Positive Work Environment Immediate Joining Walk In Details Venue - Provana, A-5 Sector 6 Noida. Time - 10 AM IST Date - 21sh June 2025 (SATURDAY) HR Reference : YAMINI MOURYA || PINKI JHA

NAB is looking for Senior Analyst to join our dynamic team and embark on a rewarding career journey The Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights Utilize statistical and data visualization tools to present findings in a clear and concise manner Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical support for strategic initiatives Develop and maintain models to support forecasting, budgeting, and other planning processes Reporting and Dashboards:Design and create comprehensive reports and dashboards to track key performance indicators (KPIs) and metrics Automate reporting processes to improve efficiency and accuracy Trend Analysis:Identify trends and patterns in data to help anticipate opportunities and challenges Provide insights on market trends, competitor analysis, and industry benchmarks Decision Support:Assist senior management in making informed decisions by providing data-driven recommendations Evaluate the impact of proposed strategies on business outcomes Process Improvement:Identify areas for process improvement and efficiency gains based on data analysis Collaborate with teams to implement changes and measure the impact

Elements TECHNOFAB is looking for Production Executive (PEB) to join our dynamic team and embark on a rewarding career journey A Production Executive plays a crucial role in overseeing and managing the production process within a company They are responsible for coordinating and supervising various aspects of production, ensuring that projects are completed efficiently, on time, and within budget The specific duties and responsibilities may vary depending on the industry and organization, but generally, the job description of a Production Executive includes the following:Production Planning: Collaborating with the production team to create production plans and schedules based on customer orders, production capacity, and resource availability Ensuring that production targets and deadlines are met Resource Management: Managing and allocating resources such as manpower, equipment, materials, and tools required for production Optimizing resource utilization to maximize productivity and minimize costs Quality Control: Implementing and maintaining quality control standards and procedures to ensure that products meet or exceed customer expectations Conducting regular inspections and audits to identify and rectify any quality issues Process Improvement: Identifying areas for process improvement and implementing strategies to enhance production efficiency, reduce waste, and increase productivity Monitoring key performance indicators (KPIs) and implementing corrective actions when necessary Team Supervision: Leading and supervising a team of production staff, including hiring, training, and performance evaluation Ensuring that employees have the necessary skills and knowledge to perform their tasks effectively

As Operations Manager, you are also responsible for making sure that KPIs are being met consistently . You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target. As a leader, you must also gain the trust and respect of your employees because let's face it -- how can you lead when people don't believe you? You need to be able to reach out to them, drop by their workstations , have short chit -chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents . This way , you are able to manage relationships better and develop people at the same time . ole & responsibilities Preferred candidate profile - From International BPO Only Perks and benefits - 5 days working , Night shifts

Role & responsibilities Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your teams performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. So, do you have what it takes to be a Team Leader? Requirements: So, what are we looking for? We need someone who has the skills to call themselves a Leader. Someone with college or vocational school graduation as a qualification and has at least one (1) year of relevant Team Leader experience managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then thats a plus in your favor. If youre familiar with E-Commerce, Customer service, or any other tools; flexible and willing to work different shifts - then we definitely want to talk to you. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us Preferred candidate profile

Only candidates with relevant experience will be connected, so kindly read the JD before applying. Requirement: We are looking for a Team Lead. Minimum 2 years on paper experience as a team leader Must have strong knowledge of attrition, shrinkage Hands on experience with stakeholder management and people management Only Immediate joiners(max 20 days) are preferred Work Schedule: 5 Days WFO(Rotational shift) 2 Days Rotational week off Perks and Benefits: Both Side cab facility Shift Allowance Medical benefit Candidates from Hyderabad will be preferred. Notice Period- 0-20days.(Immediate joiners preferred ) Regards, Ekata Datta

Stakeholder Management, working with large datasets and creation of data-driven executive materials, reporting metrics, KPIs, OKRs, delivering presentation content to business and technology stakeholders, IT infrastructure & public cloud concept

The Associate Solutions Consultant will support the pre- and post-sales process through coordination, documentation, and communication. This role involves working closely with internal teams, SMEs, and clients to ensure the smooth execution of consulting and implementation projects. Key Tasks & Responsibilities: Coordinate internal pre- and post-client meetings to align on goals, agenda, and deliverables Involve appropriate SMEs based on skill matrix requirements Attend client calls to document discussions and actions Draft project initiation and solution design documents Maintain and update standard documentation libraries (Word & SharePoint) Monitor and qualify new opportunities, interacting with the sales team for context Review and maintain the accuracy of opportunity statuses in Salesforce Audit JIRA tickets to ensure complete and proper documentation Review project content and share status reports with stakeholders using Power BI Monitor KPIs and trigger alerts when actions are required Skills Required: Highly organized and detail-oriented Strong English communication skills, both verbal and written Proficiency in Microsoft Office suite Ability to enforce workflows and escalate issues when necessary Experience in software consulting, implementation, or support Familiarity with working in global team environments Knowledge of tools like Salesforce, JIRA, Power BI, Word, and SharePoint

HOW YOU WILL FULFILL YOUR POTENTIAL Risk & Control Hat Develop an in-depth knowledge of the operational risk and control profile across Asset & Wealth Management Advise, challenges, informs the businesses on recommended ways to mitigate risk; reviews actions items to ensure that risk is being sufficiently addressed Sets the tone from the top: Acts as a culture carrier by embedding & propagating a risk mind-set and awareness within the team, region & globally Identifies ways to share risk best practice across teams and functions, and with other business lines where like processes exist/there is exposure to similar risk Partner with the business lines to understand the residual risks that exist after issues are resolved and engage across the front to back to apply lessons learned to improve our risk and control framework Risk analysis : Work with the stakeholders to develop KRI's / KPI's which can be used to monitor operational health of our framework. Use these to drive the risk agenda with the leadership group, highlight areas of concerns and partner with line managers to develop, execute and monitor progress on remediation plans QA & Technical Hat Develop Control QA & Monitoring framework. Identify continuous improvement mechanisms to strengthen the framework based on ever-evolving changes in process, regulations & platforms Work with our QA team to design tests for data quality, lineage, and controls across a range of products, business lines and processes, including both manually and systematically created data Develop methodologies to define test scripts, execute tests, including frequency, sampling, evidencing, and follow-up actions which integrate with the broader Divisional risk management framework and datasets Partner with developers and low-code specialists to develop tooling to support test execution, recordkeeping, and reporting Work with our BI team in building data models / data visualization for generating multi-dimensional reporting Maintain strong relationships and connectivity with the broader control and data organizations to enable maintenance of the test suites as the operating and control environment changes Execute test suites using manual and automated techniques, and integrate results into the broader risk management framework, including control enhancements and risk assessments Coordinate end-to-end risk management delivery with other Divisions, such Compliance, Legal, Risk and Internal Audit as well as support regulatory interactions SKILLS & QUALIFICATIONS Solid understanding of the Asset & Wealth Management franchise and experience within a risk management context are required An energetic self-starter with strong control mindset with a passion for risk management Excellent communication skills to clearly articulate issues and ideas with different levels across Asset & Wealth Management stakeholders Strong analytical skills with an ability to understand complex workflows, and excellent attention to details Innovative, including a keen eye for identifying areas of control enhancements and automation which have practical value. Good influencing skills to challenging the status quo and continuously enhance the control environment Ability to perform data analytics using metrics to identify trends and themes Sound time management skills to be able to effectively prioritize and multi-task. A mentor / coach to the juniors in the team Drive and motivation to improve personal performance, broaden knowledge, work intensely towards extremely challenging goals, and persist in the face of obstacles or setbacks Good interpersonal and teamwork skills to collaborate as a global team and build strong relationship with key stakeholders across Divisions Keeps current with emerging business, economic and market trends Aptitude handling large data sets, synthesizing a variety of information to summarize a profile Track record of delivering and enhancing measurable, impactful business outcomes and products

Job Title: Team Lead US Operations Job Location: Pune (Magarpatta City) Experience: 4 to 5 years Shift: US Timings (Flexible for Day & Night Shifts) Working Days: 5 days per week Notice Period: Immediate to 30 days Work Mode: On-site (Work from Office - Mandatory) We are seeking a highly motivated Team Lead US Operations for our client to oversee and manage a team, ensure production targets are met, and maintain high-quality deliverables. The ideal candidate should have excellent team management, client communication, and process improvement skills while being flexible with US shifts and extended working hours when required. Job Role & Responsibilities: Strong client interaction experience, both verbal and written. Effective team handling, coordination, and driving production with the highest quality standards. Proficiency in MS Office, including Excel (VLOOKUP), PowerPoint, and other relevant tools. Key Responsibilities & Accountabilities (KRAs): Ensure daily production is completed within the specified Turnaround Time (TAT) as per client requirements. Achieve production and quality targets as defined by the client. Manage staffing, leaves, absenteeism , and team shrinkage effectively. Train and mentor new hires, providing support during On-the-Job Training (OJT). Identify process improvement opportunities and collaborate with Operations Managers for execution. Handle US client communication via emails and calls , ensuring seamless service delivery. Lead conference calls with onshore teams to discuss new processes and updates. Conduct regular team huddles and meetings to align on updates, challenges, and improvements. Provide timely performance feedback through quarterly reviews and one-on-one sessions . Support underperforming employees through coaching and development programs . Identify Performance Improvement Plan (PIP) requirements and coordinate with HR and Operations Managers. Manage team performance in key metrics, including customer satisfaction, quality, and Average Handling Time (AHT). Prepare and share daily, weekly, and monthly production and quality reports, along with billing reports with management. Assist in recruitment by conducting interviews and staffing as per process requirements. Stay flexible and adaptable to business requirements, ensuring operational excellence. Qualifications & Skills: Education: Graduate in any field. Technical Skills: Strong proficiency in MS Office (Excel, PowerPoint, VLOOKUP, etc.) . Soft Skills: Excellent verbal and written communication skills. Strong leadership and team management abilities. Ability to handle high-pressure environments and multitask effectively. Willingness to work in US shifts (Day & Night) and accommodate extended working hours if required. This is a fantastic opportunity for professionals with prior team management experience who are passionate about delivering high-quality operational results in a US-based process. If you meet the qualifications and are ready for a dynamic role, apply today!

Designation- Team Lead Location- Malad West Shift- 24x7 Rotational Shift ( Including Night Shifts) 5 Days Working with 2 rotational week offs Immediate Joiners Preferred Responsibilities- Customer Service, Customer Support, and Customer Service Management skills Experience in achieving and maintaining high levels of Customer Satisfaction Excellent verbal and written Communication skills Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality. Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness. Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices. Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities. Ensure compliance with company policies and procedures while driving business growth through innovative solutions. Interested candidates can connect for further details- Simran Rana- 9137514621

About VOIS: VO IS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, VO IS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. About VOIS India: In 2009, VO IS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VO IS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. Job description Roles/Responsibilities: - IT Service/Application/Infra/Operation Transition and Enablement - Ensure a smooth and efficient transition of IT services/IT solutions to support teams and establishing Service Operating Model/support Model. - Hands on experience on cloud suppliers assessment/onboarding and managing supplier performance and reporting to stakeholders. - Strong understanding of ITIL and IT Service Management best practices - IT Project Management - Proficient in setting up SLAs and support model for IT Operations teams Experience: 7-10 Years in Service Transition, Service Design, Service Enablement Skill Required: Primary skill- IT Service transition, Service management, ITSM, Service Design, Setup SLA/KPI, Excellent Communication Secondary Skill- Incident Management, Cloud IT Service Transition VOIS Equal Opportunity Employer Commitment India: VO IS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion , Top 50 Best Workplaces for Women , Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do. By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we'll be in touch!

About KPI Partners . KPI Partners is a leading provider of technology consulting and solutions, specializing in delivering high-quality services that enable organizations to optimize their operations and achieve their strategic objectives. We are committed to empowering businesses through innovative solutions and a strong focus on customer satisfaction. Job Description. We are seeking an experienced and detail-oriented ODI Developer to join our dynamic team. The ideal candidate will have a strong background in Oracle Data Integration and ETL processes, possess excellent problem-solving skills, and demonstrate the ability to work collaboratively within a team environment. As an ODI Developer at KPI Partners, you will play a crucial role in designing, implementing, and maintaining data integration solutions that support our clients analytics and reporting needs. Key Responsibilities. - Design, develop, and implement data integration processes using Oracle Data Integrator (ODI) to extract, transform, and load (ETL) data from various sources. - Collaborate with business analysts and stakeholders to understand data requirements and translate them into technical specifications. - Optimize ODI processes and workflows for performance improvements and ensure data quality and accuracy. - Troubleshoot and resolve technical issues related to ODI and data integration processes. - Maintain documentation related to data integration processes, including design specifications, integration mappings, and workflows. - Participate in code reviews and ensure adherence to best practices in ETL development. - Stay updated with the latest developments in ODI and related technologies to continuously improve solutions. - Support production deployments and provide maintenance and enhancements as needed. Qualifications. - Bachelors degree in Computer Science, Information Technology, or a related field. - Proven experience as an ODI Developer or in a similar ETL development role. - Strong knowledge of Oracle Data Integrator and its components (repositories, models, mappings, etc.). - Proficient in SQL and PL/SQL for querying and manipulating data. - Experience with data warehousing concepts and best practices. - Familiarity with other ETL tools is a plus. - Excellent analytical and troubleshooting skills. - Strong communication skills, both verbal and written. - Ability to work independently and in a team-oriented environment. Why Join KPI Partners - Opportunity to work with a talented and diverse team on cutting-edge projects. - Competitive salary and comprehensive benefits package. - Continuous learning and professional development opportunities. - A culture that values innovative thinking and encourages collaboration. KPI Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**

An extraordinarily talented group of individuals work together every day to drive TNS success, from both professional and personal perspectives. Come join the excellence! Overview OTC- Billing- Collection & Billing Analyst will be responsible for collection & execution of billing activities, reviewing of contracts, and addressing client queries Responsibilities DUTIES & RESPONSIBILITIES: 1. Perform timely collection & accurate customer invoicing, revenue accounting & billing (inter / intra company transactions) for the specified region 2.Undertake on-time month end book closing & reporting; review & publish requisite MIS & schedules to the Managers/Senior Managers 3.Assist auditors during internal / statutory audits; Provide required data, documents & comments to the auditors 4.Ensure all the Billing & collection related operational areas are in alignment with procedural / legislative controls of the region & adhere to the agreed SLAs & TAT 5.Follows Desktop Procedures and adequate policies and guidelines in place, initiates Desktop Procedures updates whenever required and actively seeks for improvements 6.Ensure delivery of services as defined in the Service Level Agreement (SLA) /KPI s applicable for the role 7.Drive process efficiency through identification of improvement areas and utilizing industry best practices 8.Review contracts and address client queries as per defined SLAs Qualifications Must be B.com/ BBA If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

NAB is looking for Senior Analyst to join our dynamic team and embark on a rewarding career journeyThe Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization. This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives.Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights.Utilize statistical and data visualization tools to present findings in a clear and concise manner.Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical support for strategic initiatives.Develop and maintain models to support forecasting, budgeting, and other planning processes.Reporting and Dashboards:Design and create comprehensive reports and dashboards to track key performance indicators (KPIs) and metrics.Automate reporting processes to improve efficiency and accuracy.Trend Analysis:Identify trends and patterns in data to help anticipate opportunities and challenges.Provide insights on market trends, competitor analysis, and industry benchmarks.Decision Support:Assist senior management in making informed decisions by providing data-driven recommendations.Evaluate the impact of proposed strategies on business outcomes.Process Improvement:Identify areas for process improvement and efficiency gains based on data analysis.Collaborate with teams to implement changes and measure the impact.

Job Summary Responsible for Planning and Strategy Development, Coaching Team & alignment with Training & Customer Focus and Service Planning and Strategy Development Design sales force deployment that complies with SFE guidelines, and optimizes investment of resources according to business potential and ROI Establish SFE monitoring systems (including ETMS) correlating potential for business, investment of activities & results achieved Review SFE KPI metrics to ensure compliance with SFE guidelines and consult with respective BU Heads on remedial action required In consultation with the BU Heads, design the salesforce incentive scheme, ensuring compliance with SFE guidelines and the Code of Conduct Establish an SFE Project Team to develop SFE strategy and ensure comprehension and implementation of guidelines Establish processes for monitoring company, promoted product and message recall to ensure core message delivery and competitive share of voice/mind Coaching Team & alignment with Training Oversee coordination of sales force foundation training programs to ensure key behaviours/ competencies are developed and support Training Managers on course delivery Collaborate with marketing/Training to ensure the development of product distance learning materials Conduct semi-annual performance review for direct reports Customer Focus and Service Ensure a National customer database is in place profiling customers against potential for business Strong understanding of HCP & Trade sales environment & digital literacy with a systems-thinking approach to integrating digital as a core component of strategy Ensure an optimal level of National calling activity with key target customers Ensure that direct reports understand and disseminate (e.g. in Training) the Code of Conduct Ensure availability of meaningful and accurate salesforce metrics (e.g. ETMS summary reports, SFE dashboards ) for management information Communicate monthly SFE KPI metrics data Develop behaviours leading to enhanced effectiveness as outlined in key SFE practices in ANI Experience Details Minimum 10+ years of relevant experience. 10 + years experience in Sales ( with managerial experience) and Marketing with 3 years as Training Manager/ SFE Manager Planning & Prioritizing Decision-making & problem solving Communication skills - written & verbal, Presentation skills Drive for Results & Customer Focus Developing People, Networking Ability Energy & Enthusiasm, Teamwork & Co-operation JOB FAMILY: Sales Support & Administration DIVISION: ANI International Nutrition LOCATION: India > Mumbai : BKC Building TRAVEL: Yes, 20 % of the Time t SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Job Purpose and Scope The purpose of the Deputy Manager - CBU Procurement role is to strategically manage vendor negotiations, pricing and rate contracts, delivery of the orders, optimize procurement processes, and ensure cost effective and high-quality supply of assigned categories. Key Responsibilities Manage all vendor negotiations, pricing, & rate contracts, ensuring compliance with agreed terms and effective rate contract management. Develop and execute strategies tailored to assigned categories procurement, optimizing vendor selection. Evaluate vendor proposals, lead negotiations for long-term agreements, and select suppliers based on cost, quality, and reliability. Draft and manage agreements and SLAs, detailing pricing, quantities, specifications, and delivery terms. Drive cost-saving initiatives, monitor spending across categories, and ensure alignment with budget targets. Build strong relationships with key suppliers, ensuring continuous improvement through regular feedback. Establish and maintain comprehensive reporting systems, ensuring accurate and timely MIS and KPI updates for procurement activities. Keep up to date with market trends and innovations in procurement to implement best practices in surgical and medicine categories. Act as the primary point of contact (SPOC) for resolving supply chain management. Track and analyse spend data and other KPIs across categories.

Must have Min 1+yrs exp as a Team Leader from International Voice Process BPO. Should be Team Leader on papers from International Voice process. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Power Query (M Language) DAX for calculated columns, measures, KPIs Relationships, hierarchies, calculated tables

We Have An Urgent Hiring For Delivery Manager At Ahmedabad Role & Responsibilities Manage the full recruitment lifecycle, from job requisition to candidate onboarding, ensuring efficient and effective processes. Collaborate with clients to define hiring requirements and develop tailored recruitment strategies. Oversee candidate sourcing, screening, interviewing, and selection processes, ensuring a positive candidate experience. Ensure seamless onboarding of new hires to facilitate successful integration into client organizations. Serve as the primary point of contact for key clients, understanding their hiring needs and ensuring the timely delivery of candidates. Maintain proactive communication with clients to provide updates, gather feedback, and enhance service delivery. Address and resolve client grievances promptly and professionally, implementing long-term solutions to prevent recurring issues. Build and maintain strong client relationships to ensure high levels of satisfaction and repeat business. Monitor key performance indicators (KPIs) such as time-to-fill, quality-of-hire, and cost-per-hire to track recruitment success. Identify process inefficiencies and implement strategic improvements to enhance operational efficiency and scalability. Utilize recruitment software, Applicant Tracking Systems (ATS), and project management tools to streamline workflows and track performance. Prepare and present detailed reports on team performance, delivery metrics, and client satisfaction to senior leadership. Act as a key liaison between recruitment, HR, operations, and leadership to align recruitment targets with business goals. Interested candidate please share your updated resume on this mail id - nisha@allianceinternational.co.in Contact Number- 90994 08000

Key Responsibilities Respond to help desk requests via Email, Ticketing System or MS Teams and provide timely resolution Deliver proactive, empathetic, and personalized support to customers queries and complaints addressing pre-trip and post-trip enquiries Assist stakeholders in small group hotel accommodation bookings Act as a single point of contact for query handling and liaising between stakeholders and travel partners as well as travel agency Work closely with the strategic sourcing manager for rate negotiation and vendor partnership Enforce travel policy compliance and educating travelers on the online booking tool Ensure the timely and accurate completion of all service requests and tasks Maintain accurate records of incidents, service requests, and resolutions in the ticketing system Monitor KPIs such as response time, customer satisfactions, policy compliance, resolution time, etc. Maintain a knowledge base of common issues and solutions for future reference. Essential skills Excellent communication and interpersonal skills Strong problem-solving abilities Detail-oriented with high accuracy Knowledge of geography and travel industry trends Proficiency in travel booking systems and technology, especially Concur Travel Ability to work under pressure and meet deadlines Qualifications Additional Requirements Knowledge on PR-to-PO processes handling purchase requisitions in ERP; status checks; adherence to procurement policy checklist Stay up-to-date with the latest travel technology trends, tools, and techniques to provide efficient and effective support

Job Description: Manager, Service Delivery Manager, India Job Title Manager, Service Delivery, India Report to -Director, Service Delivery, India Department Service Delivery Unit Location Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) Percentage of Time (%) 1 Talent Inventory Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Establish Delivery Processes: A key part of the role of a service delivery manager is to establish and refine delivery processes. The goal of streamlining these processes is to ensure that each client gets the same great experience from the initial stage. 2 Client Services Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Supervise Staff: Oversee the teams in different stages of the delivery process, even though you may not be the direct line manager. Holds all the processes and employees within these teams accountable for carrying out the required tasks and providing great customer service 3 Business Growth Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Manage Customer Expectations: This role involves assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times. You are required to evaluate a customers experience against a set of customer satisfaction goals and criteria. Conduct research, when the scores fall below the threshold 4 Problem Solving Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. 5 Managing Projects Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. 6 Employee Engagement and Budget Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Internal Contacts All HR & Corporate Services departments External Contacts Client contacts, all US departments Minimum Qualifications: ReSource Pro Operational Solutions Pvt Ltd. About Us: ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence. Education Background Major N/A Degree Bachelor Licenses/Certificates N/A Working Experience Minimum 15 years of experience, 7 years of management experience Competencies, Skills and Behaviors Manages effective performance and develops staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer-centric Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 8,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability. ReSource Pro Global Achievements: ISG Provider Lens - Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger EVEREST PEAK Matrix - P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as having a strong Market Impact in the list of Major Contenders Shift Timings: Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India Email ID - varshitha_devaraj@resourcepro.in

2-3 Yrs MS Office Mail Writing Strong organizational and coordination abilities Basis Hardware Knowledge Complaint Resolution KPI Tracking Good Communication Skills Writing Skills Grad./Diploma

Overview We are an integral part of Annalect Global and Omnicom Group, one of the largest media and advertising agency holding companies in the world. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services. Our agency brands are consistently recognized as being among the world’s creative best. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Market Research, Business Support Services, Media Services, Consulting & Advisory Services.We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together Responsibilities Successfully managing day-to-day performance of campaigns across different DSPs including but not limited to DV360, Amazon and TTD Able to ideate successful audience segmentation aimed at reaching a client goal Able to execute optimizations aimed at exceeding KPIs; Set campaign "strategies", e.g., targeting, bidding, platforms, data usage, ideas, downstream client funnel optimization Capable of analytical efforts to mine campaign, ad server, impression, and user data to identify optimization opportunities Able to make compelling arguments based on data and results for more client data access Working with agency team to develop best-in-class solutions based on available tech Communicates day-to-day format, screen, inventory performance to clients and agencies as needed Understands and can describe bottom-up planning, how client goals and KPI’s to platform activation strategies/tactics across the funnel. Qualifications 6 to 9 years of experience in managing programmatic campaigns for large clients Expert knowledge of digital programmatic buying with hands-on experience using demand-side platforms for large-scale clients Working knowledge of the holistic digital landscape: video, display, social, programmatic, and marketing analytics Able to proficiently describe all possible KPIs and how they fit into the customer journey Comfortable thinking strategically and analysing performance in a continually evolving, dynamic environment Proficient in Excel, with demonstrated ability to organize and consolidate multiple data sources for analysis.