Project Summary: The Google Ads Technical Support Associate/Specialist is the go-to for Google Ads users, providing expert guidance to troubleshoot issues, navigate billing and payments, optimize campaigns, and unlock the full potential of the platform. This role demands a deep understanding of online advertising, exceptional problem-solving skills, and an unwavering commitment to customer satisfaction. Overall Job Purpose: Overall responsibility for the day-to-day management of the Team Leader group, reviewing people/process regularly to ensure that we meet and exceed all SLAs whilst adjusting and recommendations as required. Ensuring operational metrics (daily, weekly, monthly, and quarterly) are clearly communicated, understood and achieved. Prepare and present ongoing KPI performance and action plans to the client in weekly/monthly performance reviews. Ensure a strong professional relationship is always maintained with the client and proactive communication is adhered to in order to exceed expectations. Statement of Purpose for this role: Responsible for facilitating new hire training, performing training needs analysis, coaching, and conducting performance evaluations of trainees. knowledge: Payment methods and processing Billing cycles and invoices Troubleshooting payment issues Refund policies Account suspensions and reactivations Responsible for sending weekly training updates to client stakeholders, monitoring agent transactions to stay updated with product/process changes, and making necessary updates to training material. Reporting and Analytics: Track and report on training activities, participant progress, and training effectiveness, providing insights and recommendations to the leadership. Candidates should be familiar with similar workflows and should have held an entry-level position in the past. Qualifications & Requirements: Desired: Bachelor's degree in a relevant field or equivalent experience 2+ years of experience in Google Ads support or a related field Strong understanding of Google Ads policies, payment processing, and best practices Excellent written and verbal communication skills, Especially technical and business vocabulary Strong presentation and facilitation skills Excellent customer relationship management skills Strong analytical, problem solving, and conceptual skills Duties and Responsibilities Enable a culture of continuous improvement, including actively championing root cause analysis and deployment of corrective action at source. Work closely with the Operations Manager and HR/Recruitment team to deliver resource requirements in line with contractual requirements, staff attendance & attrition objectives. Promote Innovation Programme and support ideas implementation in order to drive efficiency and improve key SLA/KPI metrics Work closely with the Operations Manager and HR/Recruitment team to deliver resource requirements in line with contractual requirements; and staff attendance & attrition objectives. In conjunction with the Operations Manager and Training Leads, ensure tight implementation of staff training, development and performance programmes and ensure that processes and milestones are adhered to so that performance is optimised and employees are able to reach their full potential. Manage performance of direct reports against agreed goals for both results and behaviours, and review performance regularly. Promote and sustain a supportive learning environment. Ensure employees are thoroughly briefed and trained prior to the introduction of new processes to ensure implementation complies with the exacting requirements of the client, so that customer satisfaction / customer value are delivered to plan. Conduct Team Meetings with direct reports to ensure expedient communication and provide an open forum for input. Drive and implement team activities. Lead by example, be approachable and demonstrate a can do” attitude to develop a culture of teamwork to drive the achievement and exceeding of targets. Ensure involvement of employees in decision making regarding issue resolution and future strategy planning. Drive wellness and engagement activities to encourage a culture of positive employee engagement and support. Coach and mentor Team Leaders to ensure goals are developed for their personal and professional growth and development. Identify performance related issues and develop action plans for improvement. Be prepared to take more formal action when goals are not achieved. Responsible for understanding and working with the client's statement of work. Act as an escalation point for employee relations, and customer issues, where the Team Leader assesses the need for additional support. Manage conflict and problem resolution for both types of situations. Prepare and present ongoing KPI performance and action plans to the client in weekly/monthly performance reviews. Ensure a strong professional relationship is always maintained with the client and proactive communication is adhered to in order to exceed expectations. Responsible for implementation and ownership of service improvement plans where required when KPI / SLA performance falls short of agreed target with client. Close cross-site cooperation with Operations Leads and teams based in other locations to ensure smooth execution of client requests and implementation of actions required to achieve common goals. Focus on driving and promoting innovations to improve overall efficiency and quality of work performed Required Qualifications & Experience: Fluency in written and spoken English is essential for this role Minimum of 12 months experience as a Team Lead is essential Excellent written and verbal communication skills with the ability to deliver clear messages Proven ability to develop and maintain effective relationships with others Strong people management skills with the ability to coach, mentor and motivate others Develops and implements strategies that optimise individual performance within the organisation Works collaboratively within a multicultural environment to accomplish team and organisation objectives Client focused with a commitment to delivering highly effective service standards including developing and maintaining professional client relationships Results orientated with a demonstrated ability to manage and exceed performance related targets Ability to plan time effectively in order to increase effectiveness, efficiency, and productivity Strong organisation, planning and prioritisation skills with the ability to manage several tasks at once Flexible in a fast paced, changeable environment and can adapt quickly Strong attention to detail to ensure information is complete and accurate Excellent analytical skills with the ability to identify risks and use data to evaluate root causes and provide solutions Strong decision making skills with the ability to identify key issues and implications to make informed and objective decisions Ability to work on own initiative to identify and solve problems using logic, judgement, and data and recommend solutions to achieve the desired organisational goal or outcome Proven ability to drive innovation and wellness programs within the team Ability to deliver effective presentations internally and externally Ability to manage projects effectively to ensure deliverables are achieved as per plan Displays a high level of professional integrity and promotes conduct and behaviours consistent with company standards Contact: 9449900627, Or share CV: yamanurappa.kuri@telepeformancedibs.com

Voice Customer Service Executive Upsells Location: Noida 128 Job Overview: We are seeking a dynamic and results-oriented Voice Customer Service Executive specializing in upsells for our affluent customer segment. The ideal candidate will have strong communication skills, a proven track record in inbound customer service, and the ability to drive revenue through upselling. This role is open to graduates with relevant experience in a blended customer service environment. Key Responsibilities: • Handle inbound customer calls with a focus on upselling products and services. • Engage affluent customers with a consultative approach to enhance their experience and drive revenue growth. • Adhere to operational guidelines and client-specific requirements while ensuring high-quality service. • Maintain accurate records of customer interactions and sales activities. • Participate in both Operations and Client rounds during the recruitment process. Qualifications & Requirements: • Education: Graduates only. • Experience: Minimum 1 year of blended inbound customer service experience for affluent segments. • Technical Skills: • Typing speed requirement: 35/80 WPM.. • Adherence to a formal dress code (Formals). • MIV: 0-1250. Compensation & Benefits: • Salary: • CTC: 20% hike on your last drawn in-hand salary, up to INR 3,50,000. • In-hand Salary: Approximately INR 25,000. • Allowances: • Cab Allowance: INR 4,000. Shift Details: • 10-hour shifts. • 5 working days per week with 2 rotational week-offs. • Flexible shift options for male candidates (Note: Cab services are not provided). If you are a driven professional with a passion for customer service and upselling, we invite you to apply for this exciting opportunity. How to Apply: Interested candidates, please share your CV via WhatsApp for an immediate response. Senior HR Priyanka-8865082244 Take the next step in your career by joining our dedicated team!

Hiring For Experienced and Fresher Candidates Required Exp- Min. 1 Year into International Customer Support(Voice) CTC- Experienced- Upto 5.75 LPA Freshers- Upto 5.25 LPA Notice- Immediate Graduate Location- Pune/Bangalore Shifts: 24/7 (US)

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients. As Operations Manager, you are also responsible for making sure that KPIs are being met consistently. You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target. As a leader, you must also gain the trust and respect of your employees because let's face it -- how can you lead when people don't believe you? You need to be able to reach out to them, drop by their workstations, have short chit-chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents. This way, you are able to manage relationships better and develop people at the same time. Do you have what it takes to become an Operations Manager? Requirements: So, what is it we're looking for? Since this is an Operations Manager post, we'd need someone who already has the skills to even call themselves a Manager. We're looking for someone who has strong interpersonal skills, verbal and written communication skills and most importantly empathy. Someone who has a high affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported. Someone who has at least three years of related working experience, preferably someone who already knows how the system works -- specializing in customer experience operations and management. We need someone who is responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. We need someone who can multitask and work in a fast-paced environment. Someone who can lead and is great in analyzing situations and data. Locations: Gurugram, Mohali, Navi Mumbai CTC: 30% hike or 14 LPA whichever is less Minimum 1 years of International BPO experience is mandatory. The designation of Operations Manager on paper is mandatory. Interested candidates can apply on the details given below: Email: jinal@careerguideline.net Contact: 7758825565

Job Purpose The incumbent has to for develop, implement, and manage performance management systems and processes that support the company's strategic objectives and a commitment to driving employee engagement and development with analytical skills. Role & responsibilities Ensuring alignment of performance management with organizational goals and strategies Providing training and support to managers and employees on performance management processes Supporting the conduct of performance evaluations, ensuring they are fair and consistent Working with managers to address performance issues and develop improvement plans. Ensuring that performance improvement plans are structured, clearly outline expectations, and align with the organization's policies and procedure Tracking and analyzing performance data to identify areas for improvement Regularly reviewing and improving performance management processes Major KRA Data Accuracy and integrity Communication and Training Performance Tracking & Reporting Feedback & iteration Variable , C&B ( Compensation & Benefits) R&R ( Reward & Recognitions), Onboarding and Confirmation process and execution of the plan for Great Place to Work

Ensure the achievement of business for the organization. Development of Agency Channel in all LOB s. Developing all Agency LOB s like GWP, Health, IPA, CL to new benchmarks & keeping the COR paramount with ensuring hygiene business practice. Responsible for driving recruitment & activation with support of campaigns, several engagements. Incumbent is responsible to maintain & enhance service levels provided to the clients thus ensuring sustenance of the existing business. Driving team to achieve the KPI parameters by identify the area of improvement & enhancing business opportunity for the team. Role incumbent is also responsible for explorations & identification of new business by networking. Dedicated for driving the market as per our desire by motivating the agents by organizing monthly meets, engagement activities, training programs, knowledge sharing & upgrading, awards & rewards, feedback programs to ensure organizational goal. Key Accountabilities/ Responsibilities Agency GPW Strategic approach in respective LOB with shear focus in ensuring desire business output. Creating pathway / approach line for team to hitting the desire business Health & IPA GPW Organizing structure training program by team for new agents or existing agents for knowledge upbringing. Daily activity meets with new and existing agents Hunting for new breakthrough for desire business and arrange turning point and bring them onboard Recruitment Guiding & designing pathway for team to onboard high potential agents. Stakeholder interfaces Experience 7 Years of experience Education Graduate or Post-Graduate

Excellent MS Office Skills(Adv Excel),Power BI. Excellent Communication skills(Written and Oral), experience in working with Seniors Project Scheduling Detail oriented, Billing Support Consolidation of department and Org reports and KPI s Project coordination skills Should have experience in working with multiple stakeholders Ability to work with numbers and data maintenance

Support Buyers on negotiation activities for complex projects and contracts Owning RFQ creation, modification, and Auction creations on E-platform Data preparation and maintenance for future analysis and improvements Communicating with relevant stakeholders through various channels Weekly/Monthly consolidated KPI reporting & updating dashboards Assist buyers on support tasks Primary skills : Knowledge in MS Excel and data management tools (Power BI) Ability to gather information, analyze data, prepare and support negotiations Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Secondary skills : Data handling & analytical skill Basic logistic knowledge Independently drive smaller projects, analyses, and initiatives

Consolidation and deconsolidation center management (daily calls and preparation) First point of contact for customers (LKAM, Logistics Key Account Manager) Operational management LSP management - deviation, escalation, exception management Transport order status management Track and trace of the shipments Transport data analysis and optimization Claims management support Emergency freight management Data gathering for future analysis and improvement Projects. RFQ mapping & involvement in tendering Weekly/Monthly consolidated KPI reporting & required dashboards. Savings potential analysis in fine distribution network and support implementation with internal customers

Welcome to the AP Moller Maersk! AP Moller Maersk is a $81. 5 billion global shipping & logistics leader. Maersk is a Danish business conglomerate founded in 1904, with activities in the transport and logistics and energy sectors. Maersk has been the largest container ship and supply vessel operator in the world since 1996. The company is based in Copenhagen, Denmark with subsidiaries and offices across 130 countries and around 110, 000 employees. Maersks Vision: Improving lives for all, by integrating the world. To know more about everything that Maersk does, visit us at www. maersk. com . Purpose/Summary : What is the employee accountable for? Why is this role/position important in terms of impact? Keep in mind the scale of responsibilities such as no. of staff, no. /size of accounts, territory, services, premises etc for whom the incumbent is responsible. ATR - Would be responsible for managing Accounting to reporting activities. Monthly group reporting. Journal uploads. Budgeting and quarterly forecast. Managing KPI related to GL activities. Stakeholder management and audit query resolution. Custodian for Internal control relating to GL activities. Key Responsibilities : Having end to end ownership of GL process from accounting to monthly reporting Budgeting and Forecasting Having control over accounting activities Balance sheet and Bank Reconciliations Managing and reporting of intercompany transactions Resolution of audit queries Stakeholder management with respect to accounting and reporting queries Managing GL related KPI Position Specifications : The minimum education, experience, knowledge, skills & abilities required to perform the position. Technical Skills and Competencies Required 6-8 years of GL/ATR experience. Prior experience of working on ERP system would be an added advantage. Excellent Excel skills. Familiar with MS Outlook & Internet. Good communication skills - should be able to independently communicate with stakeholders via emails, telephone, etc. Good personal attributes - Matured, confident & a team player. Learning Description : The key skills and competencies the incumbent should learn in this position. End to end Accounting to reporting process which may include: Having end to end ownership of GL process from accounting to monthly reporting Budgeting and Forecasting Having control over accounting activities Balance sheet and Bank Reconciliations Managing and reporting of intercompany transactions Resolution of audit queries Stakeholder management with respect to accounting and reporting queries Managing GL related KPI Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. . We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

To ensure successful initiation, planning, execution, control and completion of the project by guiding team members on technical aspects, conducting reviews of technical documents and artefacts. Lead project development, production support and maintenance activities. Fill and ensure timesheets are completed, as is the invoicing process, on or before the deadline. Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated. Create functional and technical specification documents. Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines. Ensure analysts adhere to SLA s/KPI s/OLA s. Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner. Lead and ensure project is in compliance with Software Quality Processes and within timelines. Review functional and technical specification documents. Serve as the single point of contact for the team to the project stakeholders. Promote team work, motivate, mentor and develop subordinates. Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix.

Complete store operational requirements by scheduling and assigning employees; following up on work results. Maintain store staff by recruiting, selecting, orienting and training employees. Maintain store staff job results by coaching

Leading BPO in Pune Hiring Operations Manager- International Voice Process Must be working as a Manager in BPO in International Voice Process Handled Team Span of 100+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage CTC UPTO 16LPA Candidate willing to relocate can also Apply LOOKING FOR DIVERSITY PROFILES ONLY Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders 7-8 years client facing Work experience in a BPO Key Skills and knowledge: Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting Flexibility to work in any shift and, on weekends, and shift between WFO and WFH, as and when needed Establish a course of action for self and others to accomplish specific goals Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanor. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrate ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification Graduation Interested candidates can mail their cv at simmi@hiresquad.in

The purpose of this role is to handle basic campaign queries and support the Addressable Trading Manager on the TV activation process. General support with campaign set up and trading metrics with Addressable Trading Manager. Job Description: Key responsibilities: Supports in the delivery of TV activations. Applies daily campaign pacing adjustments to deliver campaign budgets and performance Builds/Delivers end of campaign evaluations in which campaign performance data is translated into key learnings for the agency and/or the client. The trader can select the right KPIs and trends / insights for this campaign-end evaluation and can distil next steps for future campaigns Creates Programmatic, Social or Search tactical plans with a focus on driving brand awareness Supports campaigns set up, tag management, brand safety set up, performance and pace fluctuations Works closely with Account Managers to set up campaigns across various platforms Manages the time management flow, from delivery of creative assets to setup the campaigns on time Location: DGS India - Chennai - Anna Nagar Tyche Towers Brand: Paragon Time Type: Full time Contract Type: Permanent

Role: Founder s Office - Performance Strategy Location: Bangalore Type: Full-Time About the Role As part of the Founder s Office, you will play a pivotal role in driving performance, strategy, and operational efficiency across the organization. This role requires a mix of strategic thinking, data-driven decision-making, and execution excellence, ensuring that company-wide performance metrics, incentive structures, and key business objectives align with our vision for scale and success. Key Responsibilities: Build Run the Performance System Maintain update the company s talent framework to ensure a high-performance culture. Define performance management processes build scalable infrastructure. Run review cycles, feedback loops, and employee evaluations. Develop Incentives That Drive Performance Design and calculate equity bonuses compensation structures. Maintain salary benchmarks to ensure competitive positioning. Define implement policies for promotions, raises, and terminations aligned with performance metrics. Be the Quality Assurance for KPIs Work closely with leadership and teams to define, set, and track KPIs. Ensure that performance metrics are aligned with business goals and drive execution. Conduct regular KPI audits performance health checks, ensuring data accuracy and accountability. Who You Are (Must-Have Skills) : Strategic Analytical Mindset - You can define KPIs, analyze performance trends, and suggest improvements. Strong Business Acumen - Ability to align performance incentives with company objectives for high growth. Data-Driven Decision-Making - Comfortable working with data analytics, performance metrics, and review frameworks. Cross-Functional Leadership - You will work across HR, finance, operations, and leadership teams to execute strategies. Execution Excellence - Ability to create and optimize processes, drive structure, and improve efficiencies. Preferred Qualifications: 3-5 years of experience in Strategy, HR Operations, Consulting, or a Performance Management Role. Prior experience in a high-growth startup or tech-driven company is a plus. Familiarity with OKRs, KPIs, compensation frameworks, and performance management tools. Experience working with founders, CXOs, or leadership teams in a fast-paced environment

Purpose This role plans, designs and implements maintenance programs to optimize the availability and productivity of production site facilities and equipment. Key Missions We are hiring " Maintenance Engineer " based at Mahape, Navi Mumbai . Key roles and responsibilities include: Manages and participates in the installation and commissioning of new equipment, following the local safety guidelines Repairs and maintains mechanical and electronic equipment, tools, and instruments, following the local safety guidelines Liaises with production staff to coordinate repair work, statutory safety inspections and supply of new plant and equipment with production schedules Works in a team with Health and Safety to ensure the machines are compliant with the law Manages the contract with the machine suppliers Monitors the equipment inventory and consumables Provides information for external or internal audit (KPI/ ISO certification) Maintains key performance indicators and delivers monthly reports Requires good knowledge of maintenance procedures and tools obtained through work experience Works independently with moderate supervision Faces problems of a routine nature, but may at times require interpretation or deviation from standard procedures Communicates information that requires some explanation or interpretation Profile Other Information

Deliver SLA KPI as required. Manage motivate a quality team of 15 outbound operator. Manage the Collection process (0 - 4 Buckets) Ensure operator are delivering individual outbound calls target, SLA KPI Maximize Productivity Monitoring calls, giving feedback, Preparing reports and report to management on areas of improvement. Conducting team meetings, pre/post/mid shifts, BPS. Create future prospects for company. To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity. To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Contact Centre. Deliver the required volume of effective coaching. Attrition, Shrinkage, roster management.

Job Opportunity for Team Leader at Cotiviti Pune!! The Team Leader is a supervisor who manages the day to day operational activities of the production team. This includes ensuring that the team delivers as per set expectations while maintaining the required quality standards. The role involves day to day coordination with internal as well external teams. The Team leader is also required to analyze data and identify trends for performance & quality improvements. Key Responsibilities Effectively lead a team of production associates on Healthcare projects. Meets daily/monthly production and quality targets. Maintains an exemplary level of accuracy in all work. Handles external complaints : Analyzing the situation and creating a corrective course of action. Communicates effectively and timely with upstream functional areas to resolve issues. Reviews team performance based on Historical Data and Quality Scores generated by MIS and QA departments. Review documentation entered by subordinates in order to maintain data quality. Actively involved in client communications to discuss feedback on agents performance. Minimizes absenteeism and controls attrition within the team by creating the right environment for them to work in. Liaison between support function and Operations to ensure smooth functioning of day-to-day activities. Takes part in regular calibration calls along with colleagues, QCAs and on site managers to ensure parity and compliance on process knowledge. Responsible for data management in terms of dashboards and sending reports to clients. Ensuring that the required Login Hrs, Productive Time and other standards set by the client are adhered to. Organizes continuous feedback sessions for the team to sensitize them towards important quality parameters. Assist and lead the team in the modification of process guidelines or other materials associated with new functionality and/or reports. Works collaboratively to achieve results. Experience Requirements 2 Yrs. of Healthcare management with experience in claim processing, data management & data analysis. Management experience (Team Leader / Supervisor level or Higher) Proficient with Microsoft Office Suite (Word, Excel, Power Point) Experience in claim processing systems. Effective Communicator both written and verbal. Ability to work well independently and in a team environment. Ability to handle multiple tasks, prioritize and meet deadlines Must have ability to positively handle/manage stress, such as high work volume and frequent change Ability to learn and quickly apply new material Team player with strong desire to assist others and share knowledge Excellent analytical skills with ability to troubleshoot problems and find root causes Flexibility in thought and approach to problem solving. Must have flexibility and willingness to participate in the work processes of an international organization, including conference calls scheduled to accommodate global time zones. INTERESTED CANDIDATES CN SHARE THEIR RESUME - Jitendra.Pandey@cotiviti.com Reagrds, Jitendra 7350534498

Job Summary - Handle Inbound and Outbound calls Coordinating with Operations and other support functions for any help related on calls Follow the guidelines set out for calls handling All the KPI/KRA s assigned to be met Skills required: Having strong English verbal language skills that enable the Associate to conduct, understand and handle free-flowing and difficult conversations on Calls, whilst comprehending and responding to the needs of each customer. Ability to actively listen and question with purpose and in clear, concise, and understandable English to enable the Associate to understand the issues that the Customers need resolving. Ability to provide clear explanations so that the Customer understands the information the Associate wishes to convey. Flexible to work in rotational and night shift. Years of experience needed - 6 to 12 months in International Customer Service and Collections About Mphasis

Note- This is Hiring Randstad India Payroll Job Interested candidates Call me -Arvind -9768862978 Position - Warehouse Supervisor Job Location- Kheda Gujarat & Bhiwandi Mumbai Job Timing- Rotational Shift Exp- Minimum 2 Years Job Role- Daily activity of warehouse inventory, inbound, outbound and dispatch Day to Day warehouse Activities & Picker Packer Productivity KPI warehouse , Management Warehouse , Management Manpower, Inbound Outbound proactivity , Inventory management , Method Group wise budget Warehouse SLA, KRA , 5s system , 6s kaizen management. SOP, TDCA ,Operation Management, Required - Advance Excel V lookup H lookup Pivot Table. Data Management , ERP

*Job Title* Team Leader - BPO (Business Process Outsourcing) *Location* [Insert Location] *Job Type* Full-Time Job Summary We are seeking a dynamic and experienced *Team Leader* to oversee and manage a team of associates in a fast-paced BPO environment. The Team Leader will be responsible for ensuring the team meets performance targets, delivers exceptional customer service, and adheres to company policies and procedures. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record in managing teams in a BPO setting. --- *Key Responsibilities* 1. Team Management - Supervise, mentor, and motivate a team of customer service representatives or back-office associates. - Conduct regular team meetings to communicate goals, updates, and performance feedback. - Monitor team performance and provide coaching to improve productivity and quality. - Ensure the team adheres to company policies, procedures, and compliance requirements. 2. Performance Monitoring - Track and analyze key performance indicators (KPIs) such as call handling time, resolution rates, customer satisfaction scores, and attendance. - Prepare and present performance reports to senior management. - Implement strategies to meet or exceed performance targets. 3. Customer Service Excellence - Ensure the team delivers high-quality customer service and resolves customer issues effectively. - Handle escalated customer complaints and provide timely resolutions. - Foster a customer-centric culture within the team. 4. Training and Development - Identify training needs and organize training sessions to enhance team skills. - Provide ongoing coaching and feedback to team members. - Support new hires during onboarding and ensure they are fully integrated into the team. 5. Operational Efficiency - Ensure smooth day-to-day operations and address any operational challenges. - Collaborate with other departments to improve processes and workflows. - Manage scheduling, attendance, and workload distribution to optimize productivity. 6. Communication - Act as a liaison between the team and senior management. - Communicate company updates, process changes, and performance expectations to the team. - Foster open communication within the team to address concerns and suggestions. 7. Problem-Solving - Identify and resolve issues affecting team performance or customer satisfaction. - Implement corrective actions to address recurring problems. - Encourage a proactive approach to problem-solving within the team. --- *Qualifications:* - Bachelor's degree in Business Administration, Management, or a related field (preferred). - Minimum of 3 years of experience in a BPO environment, with at least 1 year in a leadership or supervisory role. - Strong understanding of BPO operations, KPIs, and customer service principles. - Excellent communication, interpersonal, and leadership skills. - Proficiency in using CRM tools, Microsoft Office, and other relevant software. - Ability to work under pressure and meet tight deadlines. - Strong analytical and problem-solving skills. *Key Competencies* - Leadership and team management - Performance-driven mindset - Customer focus - Communication and interpersonal skills - Time management and organizational skills - Adaptability and resilience --- *Benefits* - Competitive salary and performance-based incentives. - Opportunities for career growth and development. - Positive and collaborative work environment. - Quarterly Bonuses --- *How to Apply* Interested candidates are invited to submit their resume to ALINA (HR) 7999307698 with the subject line "Team Leader Application - [Your Name]." Through WhatsApp or call on the same number. --- Join our team and play a key role in driving success and delivering exceptional service in a thriving BPO environment!

the Led Role Summary We are looking for an enthusiastic Team Leader for Content Moderation at IGT Solutions. In this role, you will be responsible for leading a team of content moderators, overseeing performance management, and ensuring high-quality standards are met for content moderation services. The ideal candidate will have a background in team management, content moderation, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 content moderators to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex content moderation issues. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure content moderation standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) and achieving content moderation goals. Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Content Moderation Expertise : Applying knowledge of Trust and Safety protocols to ensure content is reviewed in line with community standards and compliance guidelines. Qualifications Education : Graduate in any discipline. Experience : At least 2+ years of experience in content moderation, with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with content moderation guidelines and best practices in the industry. Whats Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork If you are passionate about content moderation, team management, and driving performance in a rapidly evolving environment, we would love to hear from you. To Apply: Please share your resume with sonam singh at nidhi.rastogi@igtsolutions.com or Call @ 8630322833

Life at Ness: At Ness, people come first. Here, you'll be part of a vibrant team that values curiosity, innovation, and growth. We work with industry-leading clients on projects that truly make an impact while supporting every team member in carving out their unique career path. With resources for learning, certifications, and hands-on experiences, Ness offers you more than just a job—it’s a place where your ideas, ambition, and well-being matter. About The Role As a leader of Business Finance and Transformation, under this role person will be responsible for overseeing all aspects of industry and service line financial operations, including budgeting, forecasting, financial planning, analysis, reporting, and risk management, with a primary focus on enabling decision-making to maximize revenue, optimize gross profit and drive business growth by providing critical financial insights for business decisions. Key Responsibilities: Business Partner: Work closely with the industry and service line leaders on a day-to-day basis and provide insights to effectively manage their respective business areas. Support decision making by identifying necessary actionable steps in response to key financial and operational KPI variances. Revenue Forecast: Drive predictable revenue forecast for the immediate quarter and full year by working closely with the business. Drive regular review of growth initiatives with sales leaders and bring better predictability for renewals, extensions, expansions, and new business both from existing and new customers. Work closely with the Chief Growth Officer to support risk identification, alignment of growth initiatives, and risk mitigation. Operations and Profitability: Work closely with the delivery and talent management team to drive operational KPIs and linked financial outcomes. Driver Gross Profit improvement across delivery locations by identifying leakages and optimization initiatives. Maximize revenue and profitability by driving analytics and guiding sales & delivery with Sold vs Actual gross margins, Book & burn leakages, timesheet discipline, bench sizing, talent hiring cost, resource level optimization, pyramid rationalization, etc. Drive operational discipline by working closely with sales, delivery, and PMO including timesheet closures, SoW signups, fulfillment gaps, etc. Automation: Work closely with Business leaders to drive automation supporting real-time data and analytics to facilitate the identification of leakages, opportunities like change requests, business performance and forecasts, operational KPIs, etc. Budgeting & Forecasting: Oversee the budgeting process for Revenue and Gross Profits, creating detailed budgets for various industries/service lines and monitoring performance against those budgets, making necessary adjustments as needed. Cross-functional team player: Working closely with Delivery, Sales, Talent Acquisition, L&D, and other functions to align with organizational goals. Work closely with the Corporate Planning team to align with the organization's targets for revenue and gross profits and work closely with the pricing and deal review team to share business insights and support in delivering pricing commitments. Team Leadership: Manage and develop a team of financial professionals, analysts, and financial planners. Qualifications MBA or CA with a minimum of 15 years of experience and at least 5-7 years experience in a leadership position Demonstrated excellence in financial analysis and model building. Digital services industry experience preferred. Advanced Excel skills. Function effectively in an especially fast-paced, high-growth operating environment, managing time effectively to address high-priority items in a timely manner. Excellent communication and interpersonal skills Demonstrated ability to build relationships and communicate with peers, subordinates, executive management, and the board. Why Join Us: At Ness, you will work with diverse, talented professionals who are dedicated to making an impact through technology. We encourage applicants of all backgrounds to apply—even if you don’t meet every requirement, we’d love to connect with you if this role excites you. We’re committed to creating an inclusive workplace that celebrates each team member’s unique talents. With flexible remote options, diverse projects, and access to development resources, joining Ness means building a career that’s meaningful and impactful. Ready to Start Your Journey?

Roles and Responsibilities Manage a team of inside sales representatives to achieve monthly targets through effective communication, coaching, and feedback. Develop and implement strategies to reduce attrition rates by providing training programs, addressing performance gaps, and improving overall employee satisfaction. Analyze shrinkage metrics to identify areas for improvement in the sales process and develop corrective actions to minimize losses. Collaborate with cross-functional teams (e.g., marketing, operations) to ensure seamless execution of sales processes and meet KPIs. Monitor key performance indicators (KPIs) such as conversion rates, customer acquisition costs, etc. to optimize team performance.

Team Leaders from International Voice process/ International Customer Care process can apply Well Versed in KPI's CSAT NPS & Team Handling skills US Shifts Excellent Comms required Call 8447780697 send CV monu@creativeindians.com