As Caller Centre Operations Manager, you will directly oversee call centre sales / collection / Customer Service etc. personnel to ensure positive morale and effective daily operations. You will serve our local and national customers through the development and implementation of best cell centre methods and procedures. You will also be asked to make suggestions for system and process improvement using your knowledge of daily and ground operations. A BPO operations manager should ensure all processes run smoothly and meet standards as per the client agreements. In order to perform these duties, he or she also has to periodically oversee deliveries from vendors and inspect equipment for quality, training and other sub functions which are indirectly related to the deliveries of the organization. Critical Job Responsibilities: Recruit, select, hires, and train new call center personnel and prepares them to respond to customer questions and complaints. Make them equipped for all sales / collection etc. process as per the guidelines. Prepares call Centre performance reports by collecting and analyzing call agents data Effectively manage outbound dialer and monitor continuously to apply new ideas and mechanism to improvise customer connects, sales etc. Ensure Customer satisfaction score / NPS are measured and plan to improve Evaluates individual performance reviews and overall team effectiveness with upper management / Monitors team performance and provide tools if necessary Maintains and improves call centre operations by monitoring system performance and identifying and resolving problems Meets financial targets by estimating performance requirements and preparing annual budgets. Managing process P&L and submit report to higher management time to time Prepare, Present and be an active part of all WBR, MBR, QBR etc externally and internally. Periodically take up process improvement initiatives and projects to help team to improve. Engage in A) Cross functional meetings B) Attend client meetings/calls C) Handle escalations Develop, implement, and maintain quality assurance protocols Essential Qualifications and Skills: Excellent understanding of technology, software applications, Dialer, Soft phone and computer systems etc. Advanced customer focus and customer service skills Exceptional training and coaching skills to motivate employees Outstanding verbal and written communication skills Ability to remain calm and in control of a situation Education and Experience Requirements: A graduation degree is a must. An MBA or equivalent is preferable Minimum 10- 13 Years of managerial experience in a similar organization / BPO of which a minimum 5 years as a manager is a must. A domestic call centre experience is a mandatory.

International BPO experience required International Voice experience mandatory Minimum 1 years experience as a team leader Excellent Communication skills Sales experience will be a add on WhatsApp/ Call at 7341113233

Role: Team Leader, OperationsDesignation: Team leader Location: Mumbai/ ThaneYears of experience: 18 months of TL experienceRole:- Team Leader, Operations Role and Key Responsibilities: Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-performance delivery Identify performance related issues, develop an action plan for improvement and implement corrective action plans Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls as needed Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Key skills and knowledge: Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-performance delivery Identify performance related issues, develop an action plan for improvement and implement corrective action plans Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls as needed Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Education:- Bachelors Degree in related field with more than seven years of experienceEducational qualification: Graduation Interested candidates can apply on the details given below: Email: jinal@careerguideline.net Contact: 7758825565 Qualification- Graduate Mandatory Job location - Thane Remuneration - upto 8 LPA Shift Timings - 24/7 Rotational Shifts Work from Office Interested applicants can connect on the given contact details HR Jinal - 7758825565 Email ID -jinal@careerguideline.net Thanks & Regards HR Jinal

RegularTask :Ensuring production target are met with Safety and Quality standard adherence Achieve Plan Vs Actual, Achieve KPI _ Utilization , IDC , QCD Analysis of loss contributors Ensure Associates /operators are working according to standards (Work instruction, Handling instruction, etc. ) On job training for new associates and enhancement of operators multi skilling. 5s and Quality improvement Responsible for Process Confirmation _ LPC Conduct regular audits - layer process confirmation Implementation and adherence to the Quality Standard Problems solving through systematic approach - 5 Why, PSS Responsible for daily meetings /Audit / Visit Preparation Inventory Accuracy Responsible for Shift SFMC & IDC Review Key Deliverables : Plan Vs actual of volume delivery Relative utilization and IDC Delivery fulfilments Quality drive/Handling rejection reductions Continious improvements 5s Score improvement Associate Skill Level_ 100% compliance SAP activity

Roles & Responsibilities: Data Access and Management * Access and utilize data from all SAP machines from the Data Lake * Develop interactive dashboards connected to the bill-to-cash process * Monitor key performance indicators (KPIs) related to billing efficiency and throughput time * Analyze data to identify trends and opportunities for process improvement SAP SD Module Expertise * Utilize SD data to extract insights and identify areas for optimization Collaboration and Communication * Serve as the main contact person between service owner billing and development team * Facilitate communication and ensure alignment on billing-related initiatives KPI Monitoring and Management * Create and maintain KPIs related to the billing process * Monitor and track KPI performance to measure progress and identify areas for improvement Automation Initiative * Develop and propose solutions for automating billing processes * Explore technologies such as EDI, customer portals, and email for automation opportunities Support and Collaboration * Support the service owner in initiatives to increase efficiency and automation in the billing area * Collaborate with other departments to streamline billing-related processes

Position : Team Leader Operations Location : Gurgaon Experience : Minimum 2 years in a similar role Education : Graduate (Mandatory) Industry : E-commerce (Mandatory) Reporting To : Assistant Manager – Operations Team Size : 15-20 Team Members Role Overview : We are looking for an experienced and data-driven Team Leader to manage our dynamic E-commerce operations team. The ideal candidate will have a background in leading high-performance teams within an e-commerce environment, ensuring smooth daily operations, driving customer satisfaction, and focusing on continuous process improvements. The Team Leader will be responsible for managing team performance, guiding team members, and collaborating across departments to meet organizational goals. Key Responsibilities : Operational & Performance Management : Supervise daily operations to ensure adherence to key performance metrics like response time, resolution rate, and customer satisfaction (CSAT). Monitor and analyze trends in team performance, identifying areas of improvement and implementing corrective actions to drive efficiency. Collaborate with Workforce Management (WFM) to adjust staffing levels for peak volume and maintain service levels. Ensure that all team members consistently meet performance targets in a fast-paced, target-driven environment. Implement and monitor performance improvement plans (PIPs) for underperforming team members. Team Leadership & Development : Manage, coach, and mentor a team of 15-20 agents, fostering a positive work environment and ensuring continuous improvement. Conduct 1:1 coaching sessions, performance reviews, and career development plans for team members. Develop and implement recognition and incentive programs to drive engagement and motivation. Provide floor support and handle escalations as needed, ensuring timely resolution and maintaining customer satisfaction. Analytics & Reporting : Create and maintain real-time dashboards to monitor key performance indicators (KPIs) and team metrics. Prepare reports on team performance, providing insights and action plans to leadership. Use analytical tools (Excel, PowerPoint, or similar) to generate and present performance data, identifying trends and making data-driven recommendations for improvements. Process Improvement & Automation : Identify and implement opportunities for process optimization and automation to enhance efficiency. Work closely with Quality & Training teams to refine agent training, improve knowledge bases, and enhance soft skills for better resolution rates. Apply best practices from the e-commerce industry to streamline operations and improve overall team performance. Cross-Functional Collaboration : Collaborate with internal teams such as Operations, WFM, Quality, and Technology to improve processes and ensure smooth operations. Assist in the development and execution of training materials and strategies to enhance agent skills and knowledge. Work with technology teams to optimize tools and infrastructure for better team performance. Stakeholder & Escalation Management : Act as the point of escalation for customers when needed, ensuring timely resolution and maintaining high customer satisfaction. Communicate effectively with stakeholders, reporting on progress, challenges, and opportunities for improvement. Required Skills & Qualifications : Experience : Minimum 2 years in a similar role, preferably in e-commerce customer service or an operations-based environment. E-commerce Background : Experience in e-commerce customer service or chat process operations is mandatory. Analytical Skills : Strong ability to interpret data, analyze trends, and use insights to improve team performance. Leadership : Proven ability to manage, motivate, and develop a high-performing team, with strong coaching and mentoring skills. Communication : Excellent verbal and written communication skills for effective interaction with team members and stakeholders. Process Improvement : Experience in identifying opportunities for operational efficiencies and driving continuous improvements. Customer-Centric Focus : A strong commitment to improving customer satisfaction and resolution rates. Resilience & Agility : Ability to adapt and lead in a fast-paced, dynamic, and target-driven environment. Cross-Functional Collaboration : Ability to work effectively across various departments (Quality, Training, WFM, Tech) to ensure operational excellence. Contact person- Nidhi Rastogi 8630322833 nidhi.rastogi@igtsolutions.com

So, what’s the role all about? This position will lead multiple R&D teams that are developing a portfolio of enterprise grade and cloud scale products. We are looking for someone who is an established R&D leader, passionate about building and operating cloud native and highly distributed products that are used by millions of users in a SaaS business model, has a deep understanding of agile development methods and can lead a team of highly qualified software engineers. How will you make an impact? Lead the development of an enterprise-grade SaaS software product. Be the people manager for a software development team, including developers, testers, DevOps engineers, other roles. Work with the line of business to define the product roadmap and strategy. Lead the development of short, medium, and long-term plans to achieve strategic objectives. Work closely with product managers, technical architects, technical writers, and software engineers to define/develop features big and small for our products. Lead the teams' delivery to a successful release by tracking work, dependencies and risks and taking corrective actions as necessary. Be accountable for the quality of the product by ensuring best quality engineering practices are followed including (but not limited to): unit tests, test automation, code reviews, and secure development practices. Manage all people aspects of the team, such as hiring, reviews, mentoring, promotions, etc. Provide worldwide support to our customers. Prioritize, assign, and manage department activities and projects in accordance with the R&D departments goals and objectives. Adjust hours of work, priorities, and staff assignments to ensure efficient operation based on workload. Design and present projects to improve current process and overall platform. Have you got what it takes? BE/BTech in computer science / ME/MTech/MBA optional 14+ years of experience in Software Engineering. Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem. Experience developing and supporting multi-tenant cloud-native software delivered as-a-service (SaaS). Good exposure to cloud architecture and associated design patterns for development, deployment, and maintenance. Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring. Familiar with Quality KPIs and SLAs for SaaS applications. Experience of development of BI products: understanding of data visualization, data warehouse / data lake concepts, raw and reporting data sets, metrics and KPIs is a must. Experience of product development using Java technologies or front-end technologies like Angular, and web technologies is an added advantage. Experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS). Experience working in a global product software company for enterprise customers (Fortune 100 companies). Experience working abroad or with global teams is preferred. Demonstrated ability to deftly influence others, especially in sensitive or complex situations. Deep experience with agile software development techniques and pitfalls. Excellent communication skills, problem-solving and decision-making skills. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 6577 Reporting into: Director Role Type: People Manager

inward inspection as per quality plan,Product audits,CAPA,DOCK audit, CFT-NPD.drawing/gauges/instruments/customer standard/SOP,SPC,MSA Inprocess at supplier end,supplier Audit, KPI,5s,TPM,Kaizen,Raise 8D/ MOM for supplier if NC,new supplier selection Required Candidate profile Shd be responsible to answer the Customer Complaints.Quality Documentation Knowledge,Face the Audits like ISO, EHS, IITF etc.Inhouse Rejection Analysis.calibration of gauges/instrument at supplier end

- Talent Acquisition & Retention - Performance Management - Training & Development - Employee retention - Payroll Management - Compliance Management - Employee Retention Required Candidate profile - MBA/ PG in HR. - Strong knowledge of labor laws & compliance. - Excellent interpersonal & leadership skills. - Proficiency in HR tools & software. - Problem-solving & decision-making abilities.

4G RAN OSS KPI optimization 5G RAN OSS KPI optimization Post launch optimization experience Load balancing, Throughput improvement experience etc. Ericsson vendor experience is added advantage. Tools: NetAn, BI etc. Good communication skills

Minimum 18 years of relevant experience of delivering fixed price product development program and experience in managing the development teams of > 100 FTE. A Program Manager for a Development Program is responsible for overseeing and coordinating multiple development projects . Here are some key responsibilities and skills typically associated with this role:• Integrated plan & strategy: Create and implement integrated projects plans to achive the program goals, which includes timely delivery of multiple managed services programs within cost. • Define Goals / KPI for projects: Define goals, SLA, & KPI for multiple development projects and align these KPIs SLA, goals with the overall engagement goals.• Budget Management: Develop and manage the budget of multiple projects running with in progras, ensuring financial resources are allocated effectively. Manage the project completion aligned with the budget spent. • Stakeholder Engagement: Engage with stakeholders to gather requirements, provide updates, and ensure their needs are met. Responsbile for scheduling the leading the monthly meetings for the projects.• Performance Monitoring: Monitor the progress of projects, evaluate their performance, transparent reporting and make necessary adjustments in case of any deviation. • Team Leadership: Lead and support program managers and teams to ensure successful project deliveries.• Risk Management: Identify potential risks and develop mitigation strategies to ensure program success. • Resourcing & Knowledge management: Responsible for hiring the right skill sets required for the project, plan and train the resources for knwledge gaps, and ability to implement the effective knowledge management framework for projects with in scope.

Role and Key Responsibilities : Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly Identify performance related issues, develop an action plan for improvement and implement corrective action Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations Communicate expectations to employees and provide timely updates Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Promote CNX values- walk the talk and lead by example Exercise independent judgment and discretion in the performance of the said main function to implement management policies Support and manage the program together with other Team Leaders and Managers Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirements Manage team members on a regular basis and write and deliver performance appraisal. Key Skills & knowledge: Graduation in related field with one to three years of relevant experience preferred (Banking credit card preferred) Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions Prior experience in the Credit card domain - preferred. Highly motivated individuals with skills to develop and coach team members to achieve performance expectations Work well under pressure and follow through on items to completion Strong communication skills, both written and verbal Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables Ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification – Graduation Preferred candidate profile :Immediate joiner or 30 days notice period Perks and benefits

Role & responsibilities To run PMS plans and strategies aligned to the organisations strategic direction and Provide tools and tactics to enhance execution of these strategies as per Seniors and Management directives. Assess the long-term impact of short-term decisions on people by continuing engagement with stake holders. To partner with L&D team to review performance gaps and trainings for developing the required skills to add value into the business. To assist to identify High performers HIPO and a succession planning and prepare their career growth plan along with their line Manager for long term, from 1-2-3 years review plan in line of business plan. To review the key performance metrics of all the mentioned function on a periodic basis and intervene as and when necessary To do analysis, reporting, identify and implementing corrective actions Educational Qualification Graduate + MBA or PGDHRM with Diploma in Human Resource Management Relevant Experience 05-08 years of experience with at least 4 years of CORE Experience in a position of similar responsibility of rolling out PMS in a manufacturing company. Must be aware of latest tools used in PMS and equipped with relevant certifications in PMS.

Jaydeep Group is looking for Sales Assistant to join our dynamic team and embark on a rewarding career journey Administrative Support:Assist the sales team with administrative tasks, including preparing sales reports, maintaining sales records, and managing correspondence Organize and schedule meetings, appointments, and travel arrangements for sales representatives Customer Service and Inquiries:Respond promptly and professionally to customer inquiries, providing product information, pricing details, and assisting with order processing Coordinate with various departments to ensure timely and accurate resolution of customer issues or concerns Sales Support and Coordination:Collaborate with the sales team to prepare sales presentations, proposals, and promotional materials for client meetings or presentations Follow up on sales leads, track sales orders, and assist in managing the sales pipeline Data Management and Reporting:Maintain and update customer databases or CRM systems with accurate information and sales activities Generate sales performance reports, track key performance indicators (KPIs), and assist in analyzing sales data Inventory and Logistics Support:Assist in monitoring inventory levels, coordinating shipments, and managing stock availability for sales purposes Coordinate with logistics and operations teams to ensure smooth order processing and delivery

Support Buyers on negotiation activities for complex projects and contracts Owning RFQ creation, modification, and Auction creations on E-platform Data preparation and maintenance for future analysis and improvements Communicating with relevant stakeholders through various channels Weekly/Monthly consolidated KPI reporting & updating dashboards Assist buyers on support task

Team leader - Engineering is responsible to assist in the smooth and efficient running of the engineering department in support of all other operating departments. Job Description (a) To monitor fire Alarm / Life safety systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems. (b) Directing & Preforming maintenance activities in the guest room like plunging toilets, unclogging drains, repairing all types of hardware, electrical equipment including lamps, air conditioners / HVAC and AC ducts. (c) Check for new maintenance requests from the PMS ( Property Management System ) and update remarks once the task is completed. Update the maintenance work order form / Job card and file them. (d) Respond and attend to guest repair requests. Test, troubleshoot and perform basic repair on all types of equipment. Evaluates systems or facilities to determine maintenance or repairs that need to be performed. (e) Responsible to maintain the PM database and works with all team members to improve PM checklists on equipment. (f) Identify capital projects to improve production efficiencies, reduce material loss, improve quality, safety, housekeeping, GMP and other related KPI s. (g) Ensures work areas / the maintenance department is kept clean, tidy and in safe working condition at all times. All team members are responsible for minimizing both the Environmental and Health & Safety effects of the work that they perform (h) Performs other duties as assigned by engineering manager. (i) Ensure proper records are kept relating to all plant and equipment for the hotel including repair and service records. Ensure the proper use and periodic maintenance of all equipment.

1. Job Role - To be responsible for managing all F&B operations and for delivering an excellent guest experience. To be able to forecast, plan and manage all F&B outlets, staff and finance and to maximize sales and revenue through customer satisfaction and employee engagement. 2. Job Descriptions - (a) Guest Satisfaction: Assuring the guest satisfaction and maximization of GSTSs score by surpassing guest expectation by doing effective complain handling and proper service recovery. (b) Service Standard: Preserve excellent levels of external and internal guest services. Identify customer needs and respond proactively to all of their concerns (c) Innovations: Monitor industry trends and makes recommendations to improve competitive status of the outlet. (d) Menu Planning: Liaise with head chef and kitchen to ensure efficient operation of the kitchen and quality menus are designed to suit the business and achieve budgeted food cost, oversee the planning and implementation of menus and wine lists. (e) Employee satisfaction: Utilize leadership skills and motivational techniques in order to maximize employee productivity and satisfaction of direct reports. (f) Leadership: To lead team by recruiting, training, appraising talented personnel. (g) Coordination: coordinate and follow up with other departments for the effective operations and to achieve the departmental goals (h) Communication : Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance. (i) Cost Control : Breakage/Pilferage control by implementing the best practices. (j) Revenue Management: Achieve revenue and profit goals by developing and implementing strategies to increase revenue. To establish, targets, KPI (Key process Indicators), schedules, policies and Procedures (k) Compliance of policies: Comply with all health and safety regulations.

Description Position at GroupM Nexus Overview of job Nexus is a part of GroupM, the world s largest media investment company and are a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for a Senior Executive - Non Biddable to join us. In this role, you will be responsible for tactical planning, execution of Non-Biddable media plans for a set of businesses. At GroupM APAC, our people are our strength, which is why fostering a culture of diversity and inclusion is important to us. TheGroupM Nexus teams adopt a collaborative and customer-centric approach in delivering high valued and innovative solutions for our Agencies and Agencies clients, including the activation and execution of dynamic media campaigns. The GroupM Nexus Activation Specialist team creates an effective link between Campaign delivery team and GM Activation specialist, GroupM Nexus Buying, GroupM Nexus mPlan, GroupM Nexus Digital AdOps and other GroupM Nexus Activation Specialist Teams. The GroupM Nexus Activation Specialist team ensures that briefs are reviewed with Campaign Delivery team and set expectations. Ensure creation and delivery of integrated media solution for every implementation campaigns. Also ensures that GroupM Nexus Activation specialists meet clients expectations by achieving campaign KPI s timely and through embedding operational excellence. Reporting of the role: Reporting to: This role reports to the Regional Head - Non Biddable GroupM Nexus India 3 best things about the job: You will be groomed and made Multi-channel / integrated plan champion by the most dynamic Manager You are a part of proven, high performance team with an excellent supporting network with development opportunities within GroupM India Opportunity to work as Activation Specialist on some of the big categories and top advertisers in the region and extend your learning opportunities Measures of success: In 3 months: Understanding of GroupM Nexus cross functioning teams, their roles and responsibilities Involve in creation and execution of plans for aligned business and to take care clients day to day requirements coming from Activation Specialist Director/Manager You will be part of updates/ revisions/ reviews as per aligned frequency with Activation Specialist Manager Create integrated media plans across TV, Press, Radio and Digital I/O Buys Learn the Digital Reservation Buys planning execution process In 6 months: Independently able to create integrated media plans across TV, Press, Radio and Digital I/O Buys Handle tactical and implementation planning and ensure delivery of KPI as aligned Ensure timely reporting of media deliverables and reports In 12 months: Become a Multi-channel / integrated plan champion Ensure 100% Reviews are done with Activation Specialist Manager as per aligned SOP Achieve 100% GroupM Nexus process compliance adherence across aligned business Responsibilities of the role: Following are the responsibilities of the GroupM Nexus Activation Specialists and the varying degree of complexity is subject to individual job level: GroupM Nexus Activation Specialist team is accountable for tactical planning and implementation for a set of clients GroupM Nexus Activation Specialist team to understands clients brand identity, GroupM Agency s deliverables and campaign KPI s Understand the campaign brief received from Agency Planner / GroupM Nexus Activation Specialist Manager, create multi-channel / integrated activation plan in line with SOP Coordination with other stake holders, mainly the GroupM Nexus Buying team for deal closures Optimize the activation plan to achieve the objectives/ KPI Close the optimized plan with Activation Specialist Manager Based on the aligned plan, create schedule keeping in mind the expectation from Scheduling brief received Set up campaign platforms for Digital activity (wherever required) Coordination with mPlan team for Estimate/ other documentation process for the approved plan; process adoption for plan implementation Execute the approved campaign through GroupM Nexus mPlan team: campaign go live Track the live campaigns on daily/ week basis in terms of spot implementation, campaign performance, mid- eavls etc Based on campaign performance/ mid eval analysis, Campaign inflight optimization is compulsorily done for every single campaign using the Roll Out Brief Follow end to end GroupM Nexus process for Planning, Campaign execution and Campaign management Adherence to GroupM Nexus best practices for planning and campaign management Maintenance and follow-through of SOPs. In addition to create, implement and manage integrated campaigns : GroupM Nexus Activation Specialist team understand media behaviours and how the target audience interacts with media Work collaboratively with GroupM Nexus Buying, GroupM Nexus mPlan, GroupM Nexus Digital AdOps and other GroupM Nexus Activation Specialist Teams (wherever required) to ensure a holistic approach in integrated campaign creation execution Ensure Plan QC around key deliverables of the Campaign Ensure understanding and 100% compliance with both GroupM and finance processes, policies and procedures What you will need: 1-2 years of media planning experience; experience in buying will be an added advantage Proven and extensive experience in campaign creation, execution and tracking with meticulous process Excellent knowledge of negotiations and inflation management Industry Software Knowledge usage - Yumi, IRS, TGI, MAP. Understanding of digital tools Good communication stakeholder relationship management skills Proactiveness to address and escalate when needed, on any issue that compromises the quality and timeliness of deliverable More about GroupM Discover more about GroupM at www.groupm.com Follow @GroupMAPAC on Twitter Follow GroupM on LinkedIn - https: / / www.linkedin.com / company / groupm About India

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world s largest global brands. Some of the largest brands are already using Netomi AI s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network. Backed by the world s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company s success while developing your skills and career in AI. Want to become a key part of the Generative AI revolutionWe should talk. We are seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for our customers. Consultants function as integrators between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with customers and will be part of the Netomi delivery team to design and configure customer solutions. If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for! Responsibilities: Own the successful training and enablement of new enterprise clients. Lead conversational design and help implement customer requirements into the Netomi platform. Develop strong alignment and trust, and ensure their overall success with Netomi. Deliver on multiple complex, concurrent client engagements while ensuring that each remains in-scope and on time. Create and track key KPI across each client s engagement Lead review session using KPI s to help optimize engagements Provide industry and product expertise, including the ability to demonstrate, configure, test, train and deploy the Netomi solution. Collaborate with your team to formulate strategies and best practices for implementation and product templates. Review operational procedures and methods, map current business processes, define and analyze business activities, identify best practices, and recommend improvements Requirements: Experience in delivering SaaS customer solutions and an obsession for exceeding expectations Experience working and collaborating with Engineering and Product teams, to provide ongoing feedback on how a product is being used and how it can be improved. 8-10 years of professional services or technology consulting experience, with a passion for implementing technology. 5-6 years of relevant experience in implementation Proven expertise in the AI industry is a prerequisite for this role. Excellent communicator with a proven track record of helping enterprise customers meet their business objectives through effective application of technology. Excellent verbal and written communication skills Experience working and collaborating with other departments in the company to ensure customer satisfaction and resolve issues in a timely fashion Reliable and resilient team player who can adjust to new challenges to deliver on your commitments in a fast-paced environment. Additional Awesomeness: Working knowledge of APIs and a fundamental understanding of Agent Desk platforms represented in Netomi s partner ecosystem (e.g. Shopify, Salesforce, Zendesk, etc.) Engineering background

Job Roles & Responsibilities Develop sustainable talent acquisition, hiring plans and strategies Design, plan and execute employer branding activities Encourage/coach employees to be brand ambassadors for the organization Plan and execute employee referral programs Use HRIS, Recruitment Marketing tools Source and find candidates qualified for open positions Perform analysis of hiring needs and provide employee hiring forecast Design, plan and execute selection processes (conduct interviews and screening calls, administer psychometric tests, aptitude tests, etc.) Find and eradicating bottlenecks in the recruiting process Perform candidate and employee satisfaction evaluations and workshops Plan procedures for improving the candidate/employee experience Suggest measures for improving employee retention Lead, oversee and supervise members of the recruiting team Use sourcing methods for hard-to-fill roles Handle team of field recruiters and their performance Attend career and college fairs, and similar events Determine and drive teams KPIs Create and present Monthly business reviews with the HR line management Managing stakeholders of various departments with regards to recruitment activities. Candidate Requirements Minimum 8 years of experience in the recruitment domain including minimum 2 year as an Assistant Manager or similar HR role In-depth knowledge of full-cycle recruiting and employer branding techniques Familiarity with a variety of different selection methods (interviews, assignments, aptitude tests etc.) Hands on experience with posting jobs on social media and job boards Experience with HRIS, ATS, Sourcing and Recruitment Marketing tools Ability to motivate employees Critical thinker and problem-solving skills Team player Good time-management skills Great interpersonal and communication skills Strong knowledge of Human Resources laws.

HI, We KGiS hiring Team Lead-RCM process Job Location:Coimbatore Years of Experience: 6-10 years Skill : 1. Should have handed large team (Minimum 20+ team Size) 2. Should have good communication skills. 3. Candidate should have aware of all the KPI matrix followed in RCM. 4. Should have End to End RCM experience. 5. Should have experience with Radiology Speciality. 6. Candidate should have worked the MIS reports.

Job Description Operation/Execution Logistics Skills: Support Buyers on negotiation activities for complex projects and contracts Owning RFQ creation, modification, and Auction creations on E-platform Data preparation and maintenance for future analysis and improvements Communicating Job Description Operation/Execution Logistics Skills: Support Buyers on negotiation activities for complex projects and contracts Owning RFQ creation, modification, and Auction creations on E-platform Data preparation and maintenance for future analysis and improvements Communicating with relevant stakeholders through various channels Weekly/Monthly consolidated KPI reporting updating dashboards Assist buyers on support tasks with relevant stakeholders through various channels Weekly/Monthly consolidated KPI reporting updating dashboards Assist buyers on support tasks

The purpose of this role is to handle basic vendor queries and support Addressable Partnerships Director. General support with set up of PMPs/ PGs/ Preferred deals. Job Description: Key responsibilities: Provides Account Servicing to handle basic client queries and support Partnerships Manager, including general support with brief responses and media and data strategy Efficiently runs day-to-day activities and scaling of accounts, developing on-going interpersonal communications with both publishers and team Creates Private Market Place/ Programmatic Guaranteed/ Preferred deals and adhering to defined business processes within media plans Works with the account teams to deliver reporting, finance and ad hoc requests Liaises and coordinates publishers activities to ensure that the client s KPIs are met and best practices are implemented correctly Partners with the account teams by supporting tactical needs to achieve and surpass revenue targets and KPI s Works with the Campaign Management team to create case studies, post-campaign analysis and increase campaign performance Works together with internal Subject Matter Experts to develop media partnerships, reporting and audience insights Works with media partnerships team in finding best-in-class suppliers by conducting partner RFIs Location: DGS India - Chennai - Anna Nagar Tyche Towers Brand: Paragon Time Type: Full time Contract Type: Permanent

Summary: Primary objective is to supervise and manage Tele collections vendors to deliver continuous results, drive improvement through initiatives, identify gaps and fix them. Job Responsibilities: Manage, monitor motivate vendors. Manage the Collection process for assigned vendors Ensure operator are delivering individual calls target, SLA KPI Maximize Productivity by increasing Kept/Call, RPC%, PTP%, kept% Reviewing, Monitoring calls, Coaching and Feedback, Bottom Quartile Management, Individual Target settings, Weekly and monthly one on ones, analyzing relevant reports, making reports and reporting to management on areas of improvement. To support in recruiting, developing and supporting a team delivering front line to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity. Reviewing Attrition, Shrinkage, Roster. Delivering given targets for resolution for the buckets aligned. Basic understanding of dialer metrics/strategies. Desired Profile: 3+ years exp overall experience in tele - collections. Must have exposure to call center environment. Has knowledge about vendor management. Has knowledge about Shrinkage, Attrition, Quality, Feedback and coaching, KEPT%, KEPT/FTE Who should join: Candidates who are result oriented Who have relevant experience.

Team Lead Operation for International BPO Customer Service Process 5 Days Working 24*7 Shift Location - Kolkata /Mumbai / Pune Salary:- 5 lpa - 7.2LPA Interested candidate Share resume - Call & Whatsapp HR - 7290911116 Required Candidate profile Candidate Must Have Min. 1 Year Experience as a Team Leader In International BPO Must be Graduate NO Call & Only WhatsApp Ur CV HR - 7703948433 Email:- dhsteamleader@gmail.com