885 Kpi Jobs - Page 19

Domain: International Customer Support (Voice) Experience: Minimum 1 Year Required Qualification: Graduate Location: Bangalore CTC: Up to 4.5 LPA Shift: 24/7 Rotational Work Mode: Work from Office (WFO) Notice: Immediate Contact: HR Aman 8306474104

Reports To : Managing Director The General Manager is responsible for overseeing all aspects of hotel operations to ensure exceptional guest experiences, efficient management of resources, and profitability and to focus on building and maintaining strong relationships with guests to enhance their satisfaction and loyalty. Key Responsibilities: 1. Operational Management: Oversee day-to-day operations of the hotel, including front desk, housekeeping, maintenance, food and beverage, and other departments. Develop and implement operational policies and procedures to ensure smooth functioning and adherence to quality standards. Monitor key performance indicators (KPIs) such as occupancy rates, average daily rate (ADR), revenue per available room (RevPAR), and guest satisfaction scores, and take corrective actions as necessary. 2. Customer Relationship Management : Utilize CRM principles and strategies to enhance guest experiences and foster loyalty. Train and mentor staff in customer service best practices, emphasizing personalized interactions and anticipating guest needs. Implement guest feedback mechanisms and analyze data to identify areas for improvement and implement solutions. Cultivate relationships with repeat guests, VIPs, and corporate clients to enhance loyalty and drive revenue. 3. Financial Management : Develop annual budgets and forecasts in collaboration with the finance department. Monitor financial performance against budget and take proactive measures to control costs and optimize revenue. Negotiate contracts with vendors and suppliers to ensure cost-effective procurement of goods and services. Review and approve expenditures, invoices, and payroll to ensure accuracy and compliance with budgetary constraints. 4. Staff Management and Development : Recruit, train, and supervise department heads and other key personnel. Foster a positive work environment that promotes teamwork, professionalism, and employee growth. Conduct regular performance evaluations and provide constructive feedback and coaching to staff. Address employee concerns and grievances in a timely and fair manner. 5. Quality Assurance and Compliance : Ensure compliance with all relevant laws, regulations, and industry standards, including health and safety regulations. Conduct regular inspections of the property to ensure cleanliness, maintenance, and adherence to brand standards. Implement quality assurance programs and initiatives to continuously improve service delivery and guest satisfaction. Essentials:- Bachelor's degree in hospitality management, business administration, or a related field; Master's degree preferred. Proven experience in hotel management, with a background in customer relationship management or guest services. Strong leadership skills with the ability to inspire and motivate a diverse team. Excellent communication and interpersonal skills, with a focus on building rapport and relationships with guests and staff. Solid understanding of hotel operations, financial management, and industry trends. Proficiency in hotel management software and Microsoft Office F&B Background. with 12 years of experience in leadership position.

ManipalCigna Health insurance is looking for Unit Manager to join our dynamic team and embark on a rewarding career journey Managing day-to-day operations of the unit Developing and implementing policies and procedures to ensure efficient and effective operations Hiring, training, and managing a team of employees, providing feedback, coaching, and development opportunities as necessary Setting performance goals and expectations for employees, and regularly reviewing progress toward those goals Monitoring and analyzing key performance indicators (KPIs) to identify areas for improvement and make data-driven decisions Ensuring compliance with relevant laws, regulations, and industry standards Identifying and implementing process improvements to increase efficiency and productivity Managing budget and resources effectively, ensuring that expenses are within budgetary constraints Proven experience in leadership and management roles Attention to detail, problem-solving skills, and the ability to manage multiple priorities

ManipalCigna Health insurance is looking for Unit Manager to join our dynamic team and embark on a rewarding career journey Managing day-to-day operations of the unit Developing and implementing policies and procedures to ensure efficient and effective operations Hiring, training, and managing a team of employees, providing feedback, coaching, and development opportunities as necessary Setting performance goals and expectations for employees, and regularly reviewing progress toward those goals Monitoring and analyzing key performance indicators (KPIs) to identify areas for improvement and make data-driven decisions Ensuring compliance with relevant laws, regulations, and industry standards Identifying and implementing process improvements to increase efficiency and productivity Managing budget and resources effectively, ensuring that expenses are within budgetary constraints Proven experience in leadership and management roles Attention to detail, problem-solving skills, and the ability to manage multiple priorities

ManipalCigna Health insurance is looking for Unit Manager to join our dynamic team and embark on a rewarding career journey Managing day-to-day operations of the unit Developing and implementing policies and procedures to ensure efficient and effective operations Hiring, training, and managing a team of employees, providing feedback, coaching, and development opportunities as necessary Setting performance goals and expectations for employees, and regularly reviewing progress toward those goals Monitoring and analyzing key performance indicators (KPIs) to identify areas for improvement and make data-driven decisions Ensuring compliance with relevant laws, regulations, and industry standards Identifying and implementing process improvements to increase efficiency and productivity Managing budget and resources effectively, ensuring that expenses are within budgetary constraints Proven experience in leadership and management roles Attention to detail, problem-solving skills, and the ability to manage multiple priorities

ManipalCigna Health insurance is looking for Unit Manager to join our dynamic team and embark on a rewarding career journey Managing day-to-day operations of the unit Developing and implementing policies and procedures to ensure efficient and effective operations Hiring, training, and managing a team of employees, providing feedback, coaching, and development opportunities as necessary Setting performance goals and expectations for employees, and regularly reviewing progress toward those goals Monitoring and analyzing key performance indicators (KPIs) to identify areas for improvement and make data-driven decisions Ensuring compliance with relevant laws, regulations, and industry standards Identifying and implementing process improvements to increase efficiency and productivity Managing budget and resources effectively, ensuring that expenses are within budgetary constraints Proven experience in leadership and management roles Attention to detail, problem-solving skills, and the ability to manage multiple priorities

ManipalCigna Health insurance is looking for Unit Manager to join our dynamic team and embark on a rewarding career journey Managing day-to-day operations of the unit Developing and implementing policies and procedures to ensure efficient and effective operations Hiring, training, and managing a team of employees, providing feedback, coaching, and development opportunities as necessary Setting performance goals and expectations for employees, and regularly reviewing progress toward those goals Monitoring and analyzing key performance indicators (KPIs) to identify areas for improvement and make data-driven decisions Ensuring compliance with relevant laws, regulations, and industry standards Identifying and implementing process improvements to increase efficiency and productivity Managing budget and resources effectively, ensuring that expenses are within budgetary constraints Proven experience in leadership and management roles Attention to detail, problem-solving skills, and the ability to manage multiple priorities

ManipalCigna Health insurance is looking for Unit Manager to join our dynamic team and embark on a rewarding career journey Managing day-to-day operations of the unit Developing and implementing policies and procedures to ensure efficient and effective operations Hiring, training, and managing a team of employees, providing feedback, coaching, and development opportunities as necessary Setting performance goals and expectations for employees, and regularly reviewing progress toward those goals Monitoring and analyzing key performance indicators (KPIs) to identify areas for improvement and make data-driven decisions Ensuring compliance with relevant laws, regulations, and industry standards Identifying and implementing process improvements to increase efficiency and productivity Managing budget and resources effectively, ensuring that expenses are within budgetary constraints Proven experience in leadership and management roles Attention to detail, problem-solving skills, and the ability to manage multiple priorities

ManipalCigna Health insurance is looking for Unit Manager to join our dynamic team and embark on a rewarding career journey Managing day-to-day operations of the unit Developing and implementing policies and procedures to ensure efficient and effective operations Hiring, training, and managing a team of employees, providing feedback, coaching, and development opportunities as necessary Setting performance goals and expectations for employees, and regularly reviewing progress toward those goals Monitoring and analyzing key performance indicators (KPIs) to identify areas for improvement and make data-driven decisions Ensuring compliance with relevant laws, regulations, and industry standards Identifying and implementing process improvements to increase efficiency and productivity Managing budget and resources effectively, ensuring that expenses are within budgetary constraints Proven experience in leadership and management roles Attention to detail, problem-solving skills, and the ability to manage multiple priorities

ManipalCigna Health insurance is looking for Unit Manager to join our dynamic team and embark on a rewarding career journey Managing day-to-day operations of the unit Developing and implementing policies and procedures to ensure efficient and effective operations Hiring, training, and managing a team of employees, providing feedback, coaching, and development opportunities as necessary Setting performance goals and expectations for employees, and regularly reviewing progress toward those goals Monitoring and analyzing key performance indicators (KPIs) to identify areas for improvement and make data-driven decisions Ensuring compliance with relevant laws, regulations, and industry standards Identifying and implementing process improvements to increase efficiency and productivity Managing budget and resources effectively, ensuring that expenses are within budgetary constraints Proven experience in leadership and management roles Attention to detail, problem-solving skills, and the ability to manage multiple priorities

ManipalCigna Health insurance is looking for Unit Manager to join our dynamic team and embark on a rewarding career journey Managing day-to-day operations of the unit Developing and implementing policies and procedures to ensure efficient and effective operations Hiring, training, and managing a team of employees, providing feedback, coaching, and development opportunities as necessary Setting performance goals and expectations for employees, and regularly reviewing progress toward those goals Monitoring and analyzing key performance indicators (KPIs) to identify areas for improvement and make data-driven decisions Ensuring compliance with relevant laws, regulations, and industry standards Identifying and implementing process improvements to increase efficiency and productivity Managing budget and resources effectively, ensuring that expenses are within budgetary constraints Proven experience in leadership and management roles Attention to detail, problem-solving skills, and the ability to manage multiple priorities

ManipalCigna Health insurance is looking for Unit Manager to join our dynamic team and embark on a rewarding career journey Managing day-to-day operations of the unit Developing and implementing policies and procedures to ensure efficient and effective operations Hiring, training, and managing a team of employees, providing feedback, coaching, and development opportunities as necessary Setting performance goals and expectations for employees, and regularly reviewing progress toward those goals Monitoring and analyzing key performance indicators (KPIs) to identify areas for improvement and make data-driven decisions Ensuring compliance with relevant laws, regulations, and industry standards Identifying and implementing process improvements to increase efficiency and productivity Managing budget and resources effectively, ensuring that expenses are within budgetary constraints Proven experience in leadership and management roles Attention to detail, problem-solving skills, and the ability to manage multiple priorities

ManipalCigna Health insurance is looking for Unit Manager to join our dynamic team and embark on a rewarding career journey Managing day-to-day operations of the unit Developing and implementing policies and procedures to ensure efficient and effective operations Hiring, training, and managing a team of employees, providing feedback, coaching, and development opportunities as necessary Setting performance goals and expectations for employees, and regularly reviewing progress toward those goals Monitoring and analyzing key performance indicators (KPIs) to identify areas for improvement and make data-driven decisions Ensuring compliance with relevant laws, regulations, and industry standards Identifying and implementing process improvements to increase efficiency and productivity Managing budget and resources effectively, ensuring that expenses are within budgetary constraints Proven experience in leadership and management roles Attention to detail, problem-solving skills, and the ability to manage multiple priorities

ManipalCigna Health insurance is looking for Senior Unit Manager to join our dynamic team and embark on a rewarding career journey Managing day-to-day operations of the unit Developing and implementing policies and procedures to ensure efficient and effective operations Hiring, training, and managing a team of employees, providing feedback, coaching, and development opportunities as necessary Setting performance goals and expectations for employees, and regularly reviewing progress toward those goals Monitoring and analyzing key performance indicators (KPIs) to identify areas for improvement and make data-driven decisions Ensuring compliance with relevant laws, regulations, and industry standards Identifying and implementing process improvements to increase efficiency and productivity Managing budget and resources effectively, ensuring that expenses are within budgetary constraints Proven experience in leadership and management roles Attention to detail, problem-solving skills, and the ability to manage multiple priorities

ManipalCigna Health insurance is looking for Unit Manager to join our dynamic team and embark on a rewarding career journey Managing day-to-day operations of the unit Developing and implementing policies and procedures to ensure efficient and effective operations Hiring, training, and managing a team of employees, providing feedback, coaching, and development opportunities as necessary Setting performance goals and expectations for employees, and regularly reviewing progress toward those goals Monitoring and analyzing key performance indicators (KPIs) to identify areas for improvement and make data-driven decisions Ensuring compliance with relevant laws, regulations, and industry standards Identifying and implementing process improvements to increase efficiency and productivity Managing budget and resources effectively, ensuring that expenses are within budgetary constraints Proven experience in leadership and management roles Attention to detail, problem-solving skills, and the ability to manage multiple priorities

ManipalCigna Health insurance is looking for Unit Manager to join our dynamic team and embark on a rewarding career journey Managing day-to-day operations of the unit Developing and implementing policies and procedures to ensure efficient and effective operations Hiring, training, and managing a team of employees, providing feedback, coaching, and development opportunities as necessary Setting performance goals and expectations for employees, and regularly reviewing progress toward those goals Monitoring and analyzing key performance indicators (KPIs) to identify areas for improvement and make data-driven decisions Ensuring compliance with relevant laws, regulations, and industry standards Identifying and implementing process improvements to increase efficiency and productivity Managing budget and resources effectively, ensuring that expenses are within budgetary constraints Proven experience in leadership and management roles Attention to detail, problem-solving skills, and the ability to manage multiple priorities

ManipalCigna Health insurance is looking for Unit Manager to join our dynamic team and embark on a rewarding career journey Managing day-to-day operations of the unit Developing and implementing policies and procedures to ensure efficient and effective operations Hiring, training, and managing a team of employees, providing feedback, coaching, and development opportunities as necessary Setting performance goals and expectations for employees, and regularly reviewing progress toward those goals Monitoring and analyzing key performance indicators (KPIs) to identify areas for improvement and make data-driven decisions Ensuring compliance with relevant laws, regulations, and industry standards Identifying and implementing process improvements to increase efficiency and productivity Managing budget and resources effectively, ensuring that expenses are within budgetary constraints Proven experience in leadership and management roles Attention to detail, problem-solving skills, and the ability to manage multiple priorities

Facility Operations:Supervise and manage the day-to-day operations of water treatment plants, distribution systems, and other water-related facilities. Ensure compliance with regulatory standards and environmental guidelines in all operational activities. Maintenance Planning and Execution:Develop and implement effective maintenance plans for water infrastructure assets, including pumps, pipelines, valves, and treatment equipment. Coordinate and schedule routine maintenance activities to minimize downtime and ensure optimal performance. Team Management:Lead and manage a team of operations and maintenance staff, providing guidance, training, and support. Foster a collaborative and safety-conscious work environment within the team. Reporting:Prepare and submit required reports to regulatory bodies and stakeholders. Collaboration with Other Departments:Collaborate with engineering, planning, and finance departments to ensure alignment of O&M activities with overall business goals and strategic plans. Support to the HO Office:Collaborate with the Head Office to align project activities with organizational goals. Provide regular updates to the Head Office on project progress, challenges, and key milestones. Assist in coordinating activities between the project site and the Head Office. Tracker Development for Progress:Develop and maintain project trackers to monitor and track progress. Include key performance indicators (KPIs) and milestones in the trackers for effective progress measurement. Regularly update and analyse the trackers to ensure project goals are being met. Project Planning:Collaborate with project managers and team members to develop project plans. Assist in defining project scope, goals, and deliverables. Create and maintain project documentation, including timelines and schedules. Problem Resolution:Identify and address issues that may impact project progress. Collaborate with the project team to find solutions to challenges. Escalate issues to higher management when necessary. Requirements B- Tech Electrical/mechanical Water Infra experience is mandatory

Joys Hotels And Resorts is looking for Supervisor to join our dynamic team and embark on a rewarding career journey Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.

Job Title: Service Manager Company: ZINQ Electronics Pvt. Ltd. Location: 418-419, 4th Floor, Platinum Technopark, Near Vashi Station, Vashi, Navi Mumbai - 400703 Website: www.zinq.in Requirements: Postgraduate degree in Engineering, Business Administration, or a related field. Proven leadership and team management skills. Strong problem-solving and communication abilities. Experience with CCTV, FAS, ACS, BMS , or related systems is a strong advantage. Familiarity with service management tools and documentation best practices. Willingness to travel to client sites as needed. Job Summary: ZINQ Electronics is looking for an experienced Service Manager to lead our technical service team, ensuring top-tier after-sales support, customer satisfaction, operational efficiency, and compliance with SLAs. The ideal candidate should bring leadership capabilities and a technical backgroundpreferably in electronic security or automation systems. Key Responsibilities: Lead, train, and supervise the technical service team. Establish and monitor service processes for customer satisfaction and SLA compliance. Manage escalations and complex technical issues. Coordinate with project, sales, and support departments for smooth service delivery. Plan and oversee preventive maintenance and AMC contract obligations. Maintain service records, team KPIs, and technical documentation. Monitor and review team performance regularly. Manage inventory of spare parts and service tools. Ensure safety and regulatory compliance during all service activities. Build and maintain strong client relationships for long-term engagement. How to Apply: Please confirm your interview attendance via email at careers@zinq.in or call us at 9820343217 .

The purpose of the role is manage a team to place, manage, control the Vehicle placement for transportation in accordance with the group business strategy and local business environment in order to deliver maximum profit and optimize business assets and human resources. Placement of Vehicles as per the agreed KPI Liaison with authorities as required Assist in Developing an overall transport strategy to develop an industry leading offer for our customers, taking into account people, suppliers, systems, reporting, cost models, marketing and operations improvement. Standardise KPI reporting across transport operations. Primary transportation & Courier tracking. Primary transportation bills follow-up. Monthly placement & delivery performance report. Damages/shortages follow-up. Preparing monthly saving report. To develop a high performance service culture within the Department. To plan, organise and direct an efficient and effective team. To develop IKOs / KPIs with team members and monitor individual performance. To manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets. To identify training needs and opportunities to develop a highly skilled Department. Save Job Team Lead - BSC Close the popup

Leading BPO in Kolkata Hiring Operations Manager- International Voice Process Must be working as a Manager or Tenured Deputy Manager in BPO in International Voice Process Handled Team Span of 80+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 15LPA Candidate willing to relocate can also Apply Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders 7-8 years client facing Work experience in a BPO Key Skills and knowledge: Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting Flexibility to work in any shift and, on weekends Establish a course of action for self and others to accomplish specific goals Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanor. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrate ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification Graduation Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Job position : Team leader - sales Key Responsibilities Team Management: Supervise a team of sales agents assign tasks, manage shifts, and drive daily operations in.indeed.com+12squadstack.com+12stringeex.com+12expertia.ai. Sales Targets: Set, track, and meet team KPIs (e.g., sales revenue, conversion rate, AHT, CSAT) . Coaching & Training: Deliver regular mentoring, feedback, call reviews, and skill training sessions . Performance Monitoring & QA: Monitor metrics, conduct quality audits, address shrinkage or attrition, and liaise for escalations olibr.com. Customer & Client Management: Resolve tough customer queries, uphold SLAs, and build client trust expertia.ai. Reporting & Analytics: Generate and share sales and service reports, trend analyses, and improvement plans simplyhired.co.in. Process Improvement: Spot areas for process optimization and champion enhancements jobs.weekday.works+6simplyhired.co.in+6olibr.com+6. Floor Support: Provide real-time support and micro-coaching on the floor stringeex.com. interested candidate plz whats app and call me on 9311240715

Must have Min 1+yrs exp as a Team Leader from International Voice Process BPO. Should be Team Leader on papers from International Voice process. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Job Description:- For smooth operations of the plant Objective : Handle entire Site HR & IR activities. Key Responsibilities : Talent Acquisition : Joining formalities of New joiners in Zone incl. registration in FR device Issue of ID Cards as per process Intimate new joiners details to HQ HR Attendance Management : Providing Duty Roster to employees Ensure daily deployment of Manpower as per MIOP Strive for 100% Biometric attendance for all employees Updating Daily manpower report and share with HQ HR Maintaining Discipline in Zone : Enforcing discipline in the Zone, including non-wearing of Uniforms and PPE Ensuring Duty timings for all employees Track absenteeism of employees in the Zone Issue memo to employee unauthorized Absence for more than 3 days without intimation Statutory & Process Compliance : Registration of New Joiners in PF & ESI portal Intimation of Accident to ESI thru online portal Submission for PF & ESI claim in case of death Helping employees/dependents in PF & ESI claims or KYC rectification Industrial Relations : Routine visit of Wards Handling Strikes/Agitations by workers as and when required Liaison with Govt. departments for Zone related matters Handling Day to day Grievances. Employee Engagement & CSR Activities : Co-ordinate for engagement activities at site Carry our CSR activities at Zone Key Competencies : Communication Skills Functional Knowledge Embodying Company Values Planning & Organizing Problem Solving Qualification & Experience : MBA(HR)/PGDHRM or any other equivalent degree, with 6 10 Years of experience ********************************************************************************************* Feel free to call me if you have any queries or need clarifications. ********************************************************************************************* Thanks & Regards, Lingeshwaran L CESPL - RE Sustainability Limited || Talent acquisition HR || Mobile No: 8925805632. E mail: hr.cespl@resustainability.com