We're looking for a Team Leader in Navi Mumbai! Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your teams performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. At TaskUs, we believe in empowering our team members and creating an inclusive space where you can thrive! Ready to take your career to the next level? Role: Team Leader Location: Airoli, Navi Mumbai Work from Office) Process: Voice or Blended Process Experience: 1+ year as a Team Leader in International Process Shifts: 5 days Rotational shifts with night shifts & 2 days week-offs. Need Immediate Joiners with good communication skills and leadership qualities. Be part of a culture that values your ideas, encourages growth, and pushes for excellence! Apply now!

Salary- 30K to 35K Inhand. Process- DGVCL (Inbound Process) No sales no targets Job description Complete monitoring of the team and team performance in BPO Process. Managing day-to-day planning, operational challenges, and solving problems of a team of agents, Shrinkage (Formulas, types), attrition (Formulas), AHT, Forecasting. SLA, KPA, KPI, Restring. Maintenance of the data records, meeting revenues & targets. Maintaining a daily MIS report. Required Candidate profile Should be having good communication skill. Strong understanding of AML regulations and ability to implement effective measures for prevention. Should know throughput calculations like attrition, shrinkage. Responsible for staff retention within the team Should be aware of KRAS, KPIS. Should be only from a BPO outbound process. Proficiency in using CRM software (NIS) for data analysis and reporting purposes. Need Immediate Joiner. Interested candidate can call or whatsApp HR Ambi 9310751781 Location: Kapodara, SURAT-395006 Candidate who are willing to relocated can be considered.

A seasonal Application Management Services (AMS) Delivery Manager Managed large and complex AMS engagements with multi locations in a 24x7 environment Experienced in managing distributed service delivery - locally and globally. Well versed and knowledgeable on driving SLA and KPI for an AMS engagement Experience of driving Automation and value-added services in the engagement Proven experience of productivity gains passed on to the customer Experience of working in a multi-Service line environment Extreme ownership of the engagement Proactive risk and mitigation management Manage change well and constantly thinking of excelling customer delivery and improving margins Drive Governance calls (including Steering calls) effectively Track record of delivering continuous improvement across Delivery Effective Stake holder management internal as well as external Skills and Competencies: Bachelors Degree or equivalent Excellent communication Good networking and articulating skills Strong leader with ability to drive and manage team for delivery excellence and business agility Played similar roles in the past with demonstrated success Strong knowledge about vendors in the market and collaborative working experience with them Location - Hyderabad/Bangalore/Pune/Mumbai/Chennai

Must have Min 1+yrs Exp as Team Leader from International Voice Customer Care process BPO. Well Versed in KPI's & Team Handling skills US Shifts Excellent Comms required Call 8447780697 send CV monu@creativeindians.com

Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry. Headquartered in the UK, our service is available in 12 international markets, and were currently in the process of expanding further across Europe, Asia, and Norwe areth America. We are currently looking for an Senior Associate - Driver Operations US Voice Process to join our fast-growing Fleet team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. Youll make a difference: Reporting to the Senior Division Manager , as the Senior Associate - Driver Operations US Voice Process you will be responsible for supporting the Fleet Team for the EU market (rotational shifts) and ensuring the entire supply of contractors (Partner Drivers) is taken care of. The roles & responsibilities can be broadly outlined as follows: Recruiting Partner Drivers : Make outbound calls to potential drivers and guide them through our recruitment process. Driver Support : Handle inbound emails and chats from drivers, assisting with payment questions, feedback, work confirmation, and contract issues. Quality Assurance : Investigate and correct any errors made by partner drivers. Mentorship : Guide and support team members to achieve their goals and improve. KPI management: Monitor Key Performance Indicators (KPIs) for the team, Identify areas for improvement and implement strategies to achieve KPI targets. Coordination: Liaise with drivers globally and collaborate with teams in London, the US, and Singapore. Driver Management: Respond to driver queries, manage performance, and ensure driver supply meets client demand. Project Leadership : Lead projects to improve our operations. Required skills: Bachelors degree or equivalent. Proven experience with a minimum of 3 years. Excellent communication skills, both verbal and written, with the ability to explain the process and policies clearly to drivers. Past experience working in the night shifts/rotational shifts. Email and chat process experience. Ability to work in a fast-paced and dynamic environment, handling multiple driver-related issues simultaneously. Foster a collaborative and positive work environment. Empathy and a customer-centric approach to problem-solving, ensuring a positive experience for drivers. Preferred Skills: Previous experience in International voice process (US/EU calling), preferably with exposure to supporting drivers. Previous experience in operations and logistics is a big plus! Previous experience in a startup is a big plus! Work Schedule: 9-hour shifts (8 working hours + 1-hour break) 5 days a week (2 week-offs based on rota) Office-based role in Bengaluru Note: Bengaluru-based immediate joiners are preferred. Designation may vary based on experience and organizational structure. We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today! Please complete the application form in our job portal via the link below. https://apply.workable.com/laundryheap-2/j/98E7732AC8/ In case you are not able to connect directly to the link, feel free to copy and paste the link onto your search box.

Hiring For ||Team Leader- OPS|| Trainer || Quality Analyst II HR POOJA (Domestic Voice Process) Click Here To Applyhttps://wa.me/917678370584 Key Requirements: Graduation is mandatory. Minimum 1 year of experience in a similar role, with documented proof. Role: Customer Service Process. Application Process: Only shortlisted candidates will be contacted. Share your CV at pooja.bhardwaj@ienergizer.com For queries, reach out to HR POOJA on 7678370584 Roles & Responsibilities: Thorough understanding of BPO metrics . In-depth knowledge of Attrition, Shrinkage, ACHT, NPS, SLA, and Repeat . Expertise in BPO operations and ability to train and manage team members effectively. Proficiency in Excel for performance-related reporting. Strong time management, leadership, and decision-making skills . Preferred Candidate Profile: Exceptional communication and organizational skills . Willingness to work in a 24x7 environment . Interview Details: Contact Person : HR POOJA Contact Number : 7678370584 Timing : Monday to Saturday, 1:00 PM - 5:00 PM Venue : iEnergizer, A-37, Gate No. 2, Sector-60, Noida (Near Sector-59 Metro Station) Additional Information: Candidates must reside in the hiring zone (Noida, Ghaziabad, East Delhi, or South Delhi). Those willing to relocate within a week or complete a virtual interview should WhatsApp their CV along with their name and "TEAM LEADER" to 7678370584 Click Here To Applyhttps://wa.me/917678370584 Refer your friends or share the details for more opportunities!

We are seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for our customers. Consultants function as integrators between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with customers and will be part of the Netomi delivery team to design and configure customer solutions. If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for! Responsibilities: Own the successful training and enablement of new enterprise clients. Lead conversational design and help implement customer requirements into the Netomi platform. Develop strong alignment and trust, and ensure their overall success with Netomi. Deliver on multiple complex, concurrent client engagements while ensuring that each remains in-scope and on time. Create and track key KPI across each client s engagement Lead review session using KPI s to help optimize engagements Provide industry and product expertise, including the ability to demonstrate, configure, test, train and deploy the Netomi solution. Collaborate with your team to formulate strategies and best practices for implementation and product templates. Review operational procedures and methods, map current business processes, define and analyze business activities, identify best practices, and recommend improvements Requirements: Experience in delivering SaaS customer solutions and an obsession for exceeding expectations Experience working and collaborating with Engineering and Product teams, to provide ongoing feedback on how a product is being used and how it can be improved. 8-10 years of professional services or technology consulting experience, with a passion for implementing technology. 5-6 years of relevant experience in implementation Proven expertise in the AI industry is a prerequisite for this role. Excellent communicator with a proven track record of helping enterprise customers meet their business objectives through effective application of technology. Excellent verbal and written communication skills Experience working and collaborating with other departments in the company to ensure customer satisfaction and resolve issues in a timely fashion Reliable and resilient team player who can adjust to new challenges to deliver on your commitments in a fast-paced environment. Additional Awesomeness: Working knowledge of APIs and a fundamental understanding of Agent Desk platforms represented in Netomi s partner ecosystem (e.g. Shopify, Salesforce, Zendesk, etc.) Engineering background

Roles and Responsibilities Supervisor is responsible for guiding and monitoring technicians for breakdown / Preventive / Predictive/ Shut down maintenance. Coordinates the installation, maintenance and repair work of plant machineries. Shift wise SAP report fill-up and departmental reports preparation. Tracking uses of Spare parts during maintenance operations. Maintaining safety guidelines. Supervisor is responsible for guiding and monitoring technicians for proper maintain tools and tackle. Supervisor is responsible to achieve assigned KPI / KRA/ Goal / To-do / targets

Roles and Responsibilities Supervisor is responsible for guiding and monitoring technicians for breakdown / Preventive / Predictive/ Shut down maintenance. Coordinates the installation, maintenance and repair work of plant machineries. Shift wise SAP report fill-up and departmental reports preparation. Tracking uses of Spare parts during maintenance operations. Maintaining safety guidelines. Supervisor is responsible for guiding and monitoring technicians for proper maintain tools and tackle. Supervisor is responsible to achieve assigned KPI / KRA/ Goal / To-do / targets

Roles and Responsibilities Supervisor is responsible for guiding and monitoring technicians for breakdown / Preventive / Predictive/ Shut down maintenance. Coordinates the installation, maintenance and repair work of plant machineries. Shift wise SAP report fill-up and departmental reports preparation. Tracking uses of Spare parts during maintenance operations. Maintaining safety guidelines. Supervisor is responsible for guiding and monitoring technicians for proper maintain tools and tackle. Supervisor is responsible to achieve assigned KPI / KRA/ Goal / To-do / targets

Summary of Position: Alcon is looking to hire a Territory Sales Executive -DEOH (Dry Eye and Ocular Health) at Bangalore is the head quarter with major coverage in Mangalore Udupi as well . To achieve target sales of in-line products within budgets for the designated territory. Key Responsibilities: To deliver individual performance plan by meeting or exceeding the assigned target. To gain increased usage for promoted products in all relevant accounts. To prepare implement account development territory business plans. To attain minimum benchmark in terms of product knowledge, selling skill, marketing knowledge and knowledge on competitor products and promotion. To apply science behind the molecule and concept behind managing the Therapeutic Area for effective customer influencing. To identify facilitate/collaborate to develop key opinion leaders for advocacy and increased product usage. Timely completion of all online training. Timely submission of sales reports, tour plan, secondary sales data to reporting manager and/or any automated system deployed by the organization. Daily reporting of field work activities and complying with all sales force effectiveness (SFE) KPI s. Adherence and complying with executional KPI s as guided by the Marketing team. To operate within the relevant codes of practice. Responsible for adverse event and product complaint handling related activities at a local level including the collection, intake and forwarding the information to the Local Vigilance Representative). Adherence to all corporate compliance guidelines corporate programs by self . Key Requirements/Minimum Qualifications: Bachelor s degree in Pharma/ Science 2 years of handling Pharma Product, Managed Science based selling with a proven record of sales performance. Knowledge of the health care system and its changing environment. Selling skills in an account development role. Proficient in English - both written and spoken ATTENTION: Current Alcon Employee/Contingent Worker If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.

Summary: Primary objective is to supervise and manage Tele collections vendors to deliver continuous results, drive improvement through initiatives, identify gaps and fix them. Job Responsibilities: Manage, monitor motivate vendors. Manage the Collection process for assigned vendors Ensure operator are delivering individual calls target, SLA KPI Maximize Productivity by increasing Kept/Call, RPC%, PTP%, kept% Reviewing, Monitoring calls, Coaching and Feedback, Bottom Quartile Management, Individual Target settings, Weekly and monthly one on ones, analyzing relevant reports, making reports and reporting to management on areas of improvement. To support in recruiting, developing and supporting a team delivering front line to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity. Reviewing Attrition, Shrinkage, Roster. Delivering given targets for resolution for the buckets aligned. Basic understanding of dialer metrics/strategies. Desired Profile: 3+ years exp overall experience in tele - collections. Must have exposure to call center environment. Has knowledge about vendor management. Has knowledge about Shrinkage, Attrition, Quality, Feedback and coaching, KEPT%, KEPT/FTE Who should join: Candidates who are result oriented Who have relevant experience.

Summary: Primary objective is to supervise and manage cash pick up vendors to deliver continuous results, drive improvement through initiatives, identify gaps and fix them. Job Responsibilities: Manage motivate team/vendors. Manage cash pick process for assigned vendors. Ensure FOS are delivering individual targets, SLA KPI - visits, resolution FPC. Maximize Productivity by increasing visits, repeated visits, FPC Reso. Reviewing, doing parallel visits, Coaching and Feedback, Bottom Quartile Management, Target settings, monthly one on ones, analyzing relevant reports, making reports and reporting to management on areas of improvement. To support in recruiting (final rounds), developing and supporting a team delivering front line to ensure targets are met regularly. Reviewing Attrition, Shrinkage, Roster management. Basic understanding of field strategies. Desired Profile: 3+ years exp overall experience in field collections - pick up unit. Must have exposure to geographical areas on field. Has knowledge about vendor management. Has knowledge about Shrinkage, Attrition, Quality, Feedback and coaching, resolutions, roll backs. Who should join: Candidates who are result oriented Who have relevant experience.

The primary responsibility will be to develop products in the most cost-efficient manner to meet the target prices and make sure the samples are as per department KPI. GPD will be responsible for the smooth running of the orders once it s approved by setting up the systems locally and by providing technical support wherever possible. Position responsibilities include but are not limited to the following; Handle top revenue generated RBs (accounts) and GPD projects Smooth development of items for local supply Identify feasibly and cost-effective methods for product development Provide on-time estimates with the best production capability Initiate product re-engineering to be ahead of the competition Initiate and drive improvement of speed of developments through the ELS approach Circulation of RBO updates among internal departments Counter sample approvals Develop new products and customers Resolve customer queries related to product development Assist in the pricing of products Maintain Business focus at all times and respond to internal customers inquiries through emails and phone using the best practice guidelines. Work within agreed service levels, striving to exceed Organizations expectations. Take ownership of assigned accounts and proactively follow through with Hub(overseas) and the internal department to set up the article/product at the earliest. Ensure all queries are resolved within the stipulated time frame and escalate issues if appropriate, to the Team Leader. Maintain professional working relationships with internal and external customers, and colleagues. Adhere to agreed standards of quality and productivity. Process all developments with a minimum 99% accuracy rate after proper validation. Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement in Cost reduction by doing Re-engineering. Update all relevant documents and Oracle with at least 99% accuracy after collecting costing from the Finance department. Sensitization of the client requirements and accordingly prioritize the developments. Work effectively as part of a team to achieve individual, team, and organizational objectives, sharing knowledge and skills as appropriate. Qualifications Degree/Engineering: Printing Technology/ Textile Engineering 4-6 Years of experience. A good knowledge of the industry is also required. This position requires a detailed understanding of the technolog

Business analysis & stakeholder management, customer focus & service excellence, people management and talent development, technical leadership skills, Innovation & technology leadership, Agile & operational excellence,

Should have exhaustive experience in Selenium, Java, BDD framework and API automation, RestAssured, TestNG, BitBucket Lead/Coordinate testing for the team area Interface to Automation architect on planning/executing identified automation initiatives Provide testing approaches and Implement testing best practice to the team Provide guidance/support for Vitality and Qualitest Engineers Manage technical RAID items and escalate to Delivery Lead and Automation Architect as needed Support the recruiting and onboarding of new team members to team area Attend/participate in Agile ceremonies Work with the Vitality Requirements Engineers to ensure high quality testable requirements Conduct testing for the Vitality project sprints, meeting deadlines. Create automation tests ensuring high coverage and minimal technical debt (adhering to Vitality automation standards) Provide progress, status and KPI reporting as required (e.g. weekly OSR, monthly metrics)Must have:1.Java 2. API 3.Selenium

Overseeing the research of new styles for an organization. Managing the design process from conception to final styling Follow and achieve department’s sales goals on daily, monthly and yearly basis Contributing to team efforts

Role & responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. Be sensitive to the needs of the team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. Facilitate problem solving and collaboration. Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark. Keep the Managers/Leaders informed of task accomplishment, issues and status. Focus on accelerating teams’ performance. Understanding towards business/organization objectives. Willingness to add value to company’s Culture, Mission and Vision

Role & responsibilities Roles and Responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams’ performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. Be sensitive to the needs of the team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. Facilitate problem solving and collaboration. Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark. Keep the Managers/Leaders informed of task accomplishment, issues and status. Focus on accelerating teams’ performance. Understanding towards business/organization objectives. Willingness to add value to company’s Culture, Mission and Vision Desired Candidate Profile Proven work experience as a team leader or supervisor In-depth knowledge of performance metrics Organizational and time-management skills Decision-making skills Degree in Management or training in team leading is a plus Good PC skills, especially MS Excel Excellent communication and leadership skills

Leading BPO in Bangalore Hiring Operations Manager- International Voice Process Must be working as a Manager in BPO in International Voice Process Handled Team Span of 100+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 15LPA Candidate willing to relocate can also Apply Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders 7-8 years client facing Work experience in a BPO Key Skills and knowledge: Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting Flexibility to work in any shift and, on weekends Establish a course of action for self and others to accomplish specific goals Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanor. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrate ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification Graduation Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Seeking a Telemetry Engineer with expertise in C# and experience using Windows Management Instrumentation (WMI) to collect system telemetry from Windows environments understand WMI (Windows Management interface ) and C sharp, data transfer flow etc.

Key responsibilities: Provide operation support to manager airfreight. Timely execution of Export / Import Jobs. Booking & Coordination with customer/Airlines/Vendors. Updating E-booking / ASI (Advance Shipment information) / monitor IGM/EGM filing with customs / CHA for on hand bookings and prepare airwaybill handover sets for Exports & Delivery orders for import jobs. Preparing daily bookings register / DSR and sharing cargo tracking updates with manger/customer on daily basis or as advised. Capture cost & Accruals as per the quote and complete invoicing for all jobs Imports/Exports as per set KPI (within 3 days from flight ETA/ETD) Coordinate with CHA / Customer and assisting with flight certificate/ cargo Arrival Notice / Gate pass & Token / Pre alert etc. Qualifications & Competencies: Should have experience in Airfreight for at least + 4 - 5 Years. Candidates with IATA Basic Certified / IATA DGR course with current validity will be an added advantage for selection. Ability to work effectively in a team independently. Basic knowledge of cargo Incoterms.

ASTER DM HEALTHCARE LIMITED is looking for Executive - Medical Records to join our dynamic team and embark on a rewarding career journey Assisting with the preparation of operating budgets, financial statements, and reports. Processing requisition and other business forms, checking account balances, and approving purchases. Advising other departments on best practices related to fiscal procedures. Managing account records, issuing invoices, and handling payments. Collaborating with internal departments to reconcile any accounting discrepancies. Analyzing financial data and assisting with audits, reviews, and tax preparations. Updating financial spreadsheets and reports with the latest available data. Reviewing existing financial policies and procedures to ensure regulatory compliance. Providing assistance with payroll administration. Keeping records and documenting financial processes.

Graduate with min of 1 years of experience in IB Customer Service Voice Experience in E-commerce customer support Outstanding English communication and interpersonal skills written & verbal Proven experience working under strict deadlines and the ability to work quickly and accurately in a fast-paced environment Build regular communication with customer; questions, day to day problems, and oversee deliverables for quality and guideline compliance Responsible for delivering project KPI s Requirement 5 days with rotational off 24*7 rotational shifts Shift Hours 9 hour and 7.5 hours production

Job Description - Attend and complete all assigned trainings. - Attend and participate in relevant internal and external calls. - Process and index all pertinent emails accurately and efficiently. - Show ownership and ability to prioritize tasks, work on multiple assignments, and ensure assigned tasks are completed in a timely fashion. - Follow and maintain compliance with company policies and procedures. - Assist the department in mitigating the risks for errors. - Manage expectations and turnaround times by effectively communicating both externally and internally. - Provide support to third parties when necessary (Investors, Advisors, Clients, Bankers, etc.). - Review investor documentation and provide comments. - Maintain investor documentation and KYC documents, organizing them on internal drives/systems. - Communicate escalations to management in a timely manner. - Understand detailed KYC requirements. - Demonstrate advance email etiquette. - Assist in training current and new team members. - Participate in enhancements, testing, and projects, providing relevant feedback. - Review and provide feedback on Associate Is work. - Manage and lead KYC related client calls with minimum support. - Help maintain Standard Operating Procedure (SOP) that meets Alter Domus and Industry standards. - Serve as a back-up to Manager. - Handle complex inquiries independently. - Process and complete workload without assistance. - Provide solutions in ad hoc situations. - Deliver monthly information for all areas of operation in line with KPIs and SLAs. - Work with management, team, and clients on escalations. - Deliver and produce structured training for groups, associates, and new hires. - Provide feedback on enhancements and projects. - Demonstrate ability to act as final reviewer and provide feedback to colleagues workflows. - Manage/assist in leading a small team of direct reports and their clients. - Manage/maintain relevant systems/files for billing clients for KYC-related tasks. - Be a Subject Matter Expert (SME) in various KYC/AML topics. - Assist in performance and development of direct reports. - Help drive KYC Key Performance Indicators (KPIs) and help with team allocations. WHAT WE OFFER: We are committed to supporting your development, advancing your career, and providing benefits that matter to you. Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. Our global benefits also include: Support for professional accreditations such as ACCA and study leave Flexible arrangements, generous holidays, birthday leave Continuous mentoring along your career progression Active sports, events and social committees across our offices Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program The opportunity to invest in our growth and success through our Employee Share Plan Plus additional local benefits depending on your location Equity in every sense of the word We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DEI Committee and network of DEI Champions, we empower all of our people to be truly invested in the alternative. We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. (Alter Domus Privacy notice can be reviewed via Alter Domus webpage: ) #LI-HYBRID Share this job Hear from the team "Alter Domus were fully supportive through my studying path, providing study support in the way of study fees and study leave, as well as some flexible working towards nearer each exam to help me manage with work/life (and exam!) balance.