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1 - 6 years
1 - 4 Lacs
Satara
Work from Office
NUTRIS CROP SOLUTIONS INDIA PVT.LTD is looking for EXECUTIVE - PRODUCTION to join our dynamic team and embark on a rewarding career journey Production Planning: Collaborating with the production team to create production plans and schedules based on customer orders, production capacity, and resource availability Ensuring that production targets and deadlines are met Resource Management: Managing and allocating resources such as manpower, equipment, materials, and tools required for production Optimizing resource utilization to maximize productivity and minimize costs Quality Control: Implementing and maintaining quality control standards and procedures to ensure that products meet or exceed customer expectations Conducting regular inspections and audits to identify and rectify any quality issues Process Improvement: Identifying areas for process improvement and implementing strategies to enhance production efficiency, reduce waste, and increase productivity Monitoring key performance indicators (KPIs) and implementing corrective actions when necessary Team Supervision: Leading and supervising a team of production staff, including hiring, training, and performance evaluation Ensuring that employees have the necessary skills and knowledge to perform their tasks effectively
Posted 1 month ago
3 - 8 years
5 - 10 Lacs
Ahmedabad
Work from Office
Key Accountabilities: Generate Sales through allocated channel. Contact and follow up with new and prospective clients and set up new business opportunities. Convert prospects into customers by show casing appropriate products to the prospects matching their investment needs. Responsible for executing the strategy for increasing distribution in the region through follow-ups, Client meets, with goal of increasing product-wise market share. Stay up to date on industry trends and identify new market opportunities. Build and maintain relationships with key clients, communicate effectively and demonstrate deep understanding of customer needs and knowledge of mutual fund market and products. Ensure and adhere to compliance and regulatory guidelines for the region. Graduation\ / Post-Graduation\ / AMFI certification 3+ years of experience in financial services, preferably Asset Management with knowledge of mutual fund products
Posted 1 month ago
3 - 8 years
5 - 10 Lacs
Pune
Work from Office
Key Accountabilities: Generate Sales through allocated channel. Contact and follow up with new and prospective clients and set up new business opportunities. Convert prospects into customers by show casing appropriate products to the prospects matching their investment needs. Responsible for executing the strategy for increasing distribution in the region through follow-ups, Client meets, with goal of increasing product-wise market share. Stay up to date on industry trends and identify new market opportunities. Build and maintain relationships with key clients, communicate effectively and demonstrate deep understanding of customer needs and knowledge of mutual fund market and products. Ensure and adhere to compliance and regulatory guidelines for the region. Graduation\ / Post-Graduation\ / AMFI certification 3+ years of experience in financial services, preferably Asset Management with knowledge of mutual fund products
Posted 1 month ago
3 - 8 years
5 - 10 Lacs
Hyderabad
Work from Office
Key Accountabilities: Generate Sales through allocated channel. Contact and follow up with new and prospective clients and set up new business opportunities. Convert prospects into customers by show casing appropriate products to the prospects matching their investment needs. Responsible for executing the strategy for increasing distribution in the region through follow-ups, Client meets, with goal of increasing product-wise market share. Stay up to date on industry trends and identify new market opportunities. Build and maintain relationships with key clients, communicate effectively and demonstrate deep understanding of customer needs and knowledge of mutual fund market and products. Ensure and adhere to compliance and regulatory guidelines for the region. Graduation\ / Post-Graduation\ / AMFI certification 3+ years of experience in financial services, preferably Asset Management with knowledge of mutual fund products
Posted 1 month ago
9 - 14 years
10 - 16 Lacs
Hyderabad
Work from Office
MUST have 2yr Senior Manager Operationon paper from BPO Industry Call/WhatsApp cv to Neha 8287267407 Amit 8178259405 Work From Office-Hyderabad Must Know-English,Hindi and Telugu Required Candidate profile Work From Office-Hyderabad Must Know-English,Hindi and Telugu Call/WhatsApp cv to Neha 8287267407 Amit 8178259405 Perks and benefits Salary no constraint for suitable candidate
Posted 1 month ago
3 - 8 years
3 - 8 Lacs
Chennai
Work from Office
Drive process implementation & efficiency improvement across HR functions. Develop streamlined workflows, optimize talent management, and enhance employee productivity. Ensure compliance, training, and engagement strategies align with business goals.
Posted 1 month ago
2 - 6 years
6 - 10 Lacs
Greater Noida
Work from Office
Job Description: We seek an experienced SAP BI Consultant with strong SAP Analytics Cloud (SAC) and S/4HANA integration expertise. The role involves designing, developing, and deploying analytical solutions to drive business insights. The ideal candidate will work closely with stakeholders to understand reporting needs and translate them into scalable and optimised BI solutions. Key Responsibilities: SAP Analytics Cloud (SAC) Development: Design and develop dashboards, stories, and reports in SAC to meet business requirements. Create data models and visualisations using SAC’s planning, predictive, and analytics capabilities. Integrate SAC with S/4HANA, BW/4HANA, and other SAP/non-SAP data sources Develop complex SAC applications, including scripting (Advanced Formulas) and calculations. Data Modeling & Integration: Develop data models using BW/4hana, CDS Views, HANA Calculation Views, and S/4HANA Embedded Analytics. Optimise data flow from S/4HANA to SAC, ensuring performance and scalability. Design virtual data models (VDM) using Core Data Services (CDS) in S/4HANA. Implement and manage live and import data connections in SAC. Planning & Forecasting: Design and implement SAC Planning Models and input templates. Work on integrated financial and operational planning solutions in SAC. Develop forecast models, predictive analytics, and machine learning models within SAC. Required Skills & Competencies: SAP Analytics Cloud (SAC): Strong hands-on experience with SAC (minimum 2 years). S/4HANA Embedded Analytics: Experience developing CDS Views, analytical queries, and KPI modelling. SAP BW/4hana & HANA Modelling: Ability to develop and optimise data models in BW/4hana or native HANA. Data Integration: Experience with SAC live connections, SAP BW, HANA, and OData services. Visualisation Skills: Expertise in designing intuitive and interactive dashboards/reports using SAC. Performance Optimisation: Ability to optimise SAC performance by fine-tuning queries, models, and visualisations. Planning & Forecasting: Experience with SAC Planning capabilities (a plus). Qualifications: Bachelor’s or Master’s degree in Computer Science, Data Science, Business Analytics, or related fields. 3-6 years of experience in SAP BI/BW, SAC, and S/4HANA environments. SAP certification in SAC or BW/4hana is preferred. Preferred: Experience with SAP Datasphere (SAP Data Warehouse Cloud). Knowledge of BPC.
Posted 1 month ago
7 - 12 years
12 - 16 Lacs
Kolkata, Hyderabad, Bengaluru
Work from Office
Email your resume to: Raveena@wissenpro.com Apply now! Role & key Responsibilities Meet and exceed Client Metrics: External & Internal Training Metrics to be consistently Green Take complete responsibility of performance on the Training and SLA/KPI metrics Drive/identify improvement areas in assigned area/project especially 0- 90 days performance Collaborate with operations, and other stake holders for the delivery as per SOW Develop Controls to minimize external and internal escalations Overall implementation, planning and improvement of the Transactional Quality Framework Set up, improve, drive and streamline TNI, Refresher & other internal processes related to Training Responsible for leading, motivating and supervising the team of Trainers assigned As an ongoing practice, monitor & conduct deep dive analysis on areas of opportunities within the account and implement corrective actions, to help achieve desired results To identify root causes of variances in metrics (if any) To propose corrective/improvement solutions based on facts and data and implement and monitor improvement projects in the process Collect Data and perform analysis and RCA on metrics and publish reports accordingly Create and maintain Knowledge base and up skilling of resources with change in the process Focus on identification and highlight any/all compliance defects and recommend training or action plan Own compliance, data security and risk assessment for the process - highlight noncompliance in time to avoid surprises or before reported by external sources Key skills and knowledge: Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions Strong knowledge of Credit card and other Banking products Excellent verbal and written communication skills Should be willing to work in shifts along with the team in customer business time Should be a good team player with willingness to learn and drive to achieve Practice and focused on Metrics
Posted 1 month ago
6 - 9 years
20 - 30 Lacs
Bengaluru
Work from Office
CA with 6–8 yrs in FP&A and business partnering. Own P&L, budgeting, forecasting, variance analysis, team leadership, and process improvement. Strong in analytics, communication, cross-functional collaboration, and managing multiple priorities.
Posted 1 month ago
10 - 15 years
35 - 50 Lacs
Bengaluru
Work from Office
CA with 10–12 yrs in Business Finance, ideally from Mobile/Retail. Expertise in budgeting, FP&A, audits, SOPs, P&L, partner management, SAP & Excel. Strong in leadership, negotiation, communication, multitasking, & delivering results under pressure.
Posted 1 month ago
8 - 13 years
8 - 13 Lacs
Gurugram
Work from Office
Job Title: Manager Operations (Travel Process Experience) Location: [Gurgaon] Department: Global Operations Reports To: GM/VP Global Operations Company: IGT Solutions Position Overview IGT Solutions is seeking a dynamic and experienced Manager – Operations to oversee international customer service accounts. This role is instrumental in managing P&L responsibilities, driving strategic and tactical operational excellence, ensuring exceptional client satisfaction, and leading diverse teams across multiple business functions. The ideal candidate will have deep experience in the BPO travel sector and a proven track record of high-performance leadership. Key Responsibilities Lead and manage operational processes, change initiatives, and administrative functions across functions such as Voice, Chat, Email, Back Office, WFM, and Quality. Achieve performance, productivity, and customer satisfaction targets across all service lines. Manage and analyze staffing adherence, scheduling, and key operational metrics. Own and drive annual budgets and P&L forecasts in collaboration with finance teams. Champion continuous improvement and operational innovation to enhance quality, CSAT, and efficiency. Collaborate with Sales, Account Management, and Presales teams to drive business growth. Build and maintain strong client relationships through proactive communication and consistent value delivery. Mentor and develop high-performing teams, ensuring alignment with company objectives and a culture of excellence. Desired Qualifications & Experience 10–13 years of leadership experience in BPO operations, preferably in the travel sector . Strong knowledge of the travel market, BPO competition, and industry trends. Demonstrated ability to lead and inspire high-performing operational teams. Lean Six Sigma Green or Black Belt certification preferred. Exceptional communication and interpersonal skills. Minimum of 2 years in a Manager – Operations role with exposure to international travel operations and Voice/Back Office service lines. Personal Attributes Passionate and motivated leader with a strong drive for service excellence and sales support. Creative and analytical thinker with problem-solving capabilities. Comfortable working in a fast-paced and evolving business environment. Strong interpersonal and team collaboration skills. Why Join IGT Solutions? At IGT Solutions, we’re dedicated to creating an inclusive and equitable work environment. We champion diversity and believe that every team member brings unique value to our success. If you’re passionate about customer service and operational excellence in the travel domain, we’d love to hear from you!
Posted 1 month ago
15 - 18 years
8 - 12 Lacs
Pune
Work from Office
Seamless delivery on agreed Service Levels and contractual deliverables on key business metrics Maintaining positive relationships with customers Lead, Review and allocate performance targets Monitoring the Performance of the team daily and ensuring we met the set KPI and targets Review productivity / error trend analysis Decide and action implement steps Implement best practice compilation and sharing Drive process efficiencies and improvements with an intent to reduce indemnity spend and claims lifecycle and increase customer experience Strong leader with a high degree of Coaching and mentoring skills Customer centricity and interpersonal and networking skills Motivate the team to ensure team retention Remaining organized and meeting deadlines Building partnerships and liaising with team leaders to determine the companys services, delivery criteria, and solutions for issues that may arise Qualifications A bachelors degree is a mandate.15 years or more experience in UK Motor insurance operations.
Posted 1 month ago
4 - 7 years
6 - 7 Lacs
Pune
Work from Office
FinStreet Education, is a premier institute dedicated to providing high-quality coaching for the professional certifications. Our mission is to empower students and professionals with the knowledge and skills necessary to excel in their careers. Required Candidate profile FinStreet Education is hiring an Operations Manager. Candidates should have 3–5 years of operational experience, preferably in EdTech with strong leadership, multitasking, and problem-solving skills.
Posted 1 month ago
6 - 10 years
6 - 12 Lacs
Bengaluru
Work from Office
About Rapido We are Indias largest bike-taxi platform, steadily venturing into Auto,Cabs Delivery, Rental, and more. Currently, present in 100+ cities, we are growing close to ~50% year-on-year with steady funding. We have changed the concept of intra-city travel and made last-mile connectivity affordable to all. Along with being the #1 choice of 40 million people, we have also built a solid captain base of over 5 million registered captains, who have bettered their lives with Rapido. As an employer, we provide a lot of ownership to our team members providing multiple avenues for them to grow within the company. You will only grow with us with the right balance of ambition, fun, and transparent work culture! Opportunities don't happen, you create them! Job Summary: As a Business Analyst, you are expected to work closely with Operations, product and business teams on day to day business problem statements. You will be involved in problem identification through metric diagnostics, churning the data and identifying the root cause of the problem, testing various hypothesis and give constant inputs to the business teams to improve the metrics. You will be part of Business Insights team that delivers value to business through identifying opportunities for growth, spend optimization and enhancing customer, captain and marketplace experience. You will collaborate with teams across the org, driving analysis you are proud of, and deliver amazing results inline with the organizational goals. You would also be required to understand the data quality problems and fix and build dashboards to consume by the end users across the organization. Job Requirements: 4+ years of experience in Analytics. Preferably in Logistics domains • Excellent SQL skills and experienced with at least one scripting language preferably python • Should have a good understanding of excel and spreadsheets • Create/design fact tables and build storylines to enable reliable and accurate analysis • Excellent data visualisation skills and story telling through dashboards • New methodologies and approaches to data collection, data cleaning and data analysis process • Ability to execute on decisions while maintaining attention to detail • Ability to use a combination of analytics, data visualization to identify gaps in current solutions as well as prototype new MVP to address those gaps • Develop and maintain dashboards and reports for key stakeholders, highlighting trends, KPIs, and performance metrics. • Perform deep dive analysis to understand problems in detail & support data backed decision making • Collaborate with cross-functional teams, including Marketing, Product, and Operations, to align analytics initiatives with overall business goals. • Communicate findings and insights effectively to both technical and non-technical stakeholders. Qualifications: • Bachelor's degree in a quantitative field such as Statistics, Mathematics, Economics, or a related discipline. • Proven experience in Customer Acquisition, Growth, and Marketing analytics or Supply analytics • Strong proficiency in SQL for data extraction and manipulation. • Proficient in Python for data analysis and mining and deriving insights. • Excellent analytical and problem-solving skills with a keen attention to detail. • Ability to translate complex data insights into actionable recommendations. • Strong communication and presentation skills. • Ability to thrive in a fast-paced, collaborative work environment. • Technical skills - SQL, Python, Excel and Data Visualization • Good to Have - Metabase, Statistics, Machine Learning What’s there for you? Our team handles everything – metric design, metrics visibility, metric diagnostics, experiments & data quality: Working with tables containing high volumes of data (1M - 10M records per day) Building dashboards that scale which can serve 300+ users 100s of TBs of data across 100+ tables Diagnose and identify the anomaly Challenging problem statements ranging from acquisition, experience, marketplace health & profitability Excited to solve challenges? Join Rapido & chase bigger milestones too!
Posted 1 month ago
2 - 4 years
1 - 3 Lacs
Chennai, Coimbatore
Work from Office
Responsibilities: Develop and implement digital marketing strategies to drive online traffic to the company website. Plan and execute all web, SEO/SEM, email, social media, and display advertising campaigns. Design, build, and maintain our social media presence. Measure and report performance of all digital marketing campaigns and assess against goals (ROI and KPIs). Identify trends and insights, and optimize spend and performance based on the insights. Brainstorm new and creative growth strategies. Collaborate with internal teams to create landing pages and optimize user experience. Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints. Instrument conversion points and optimize user funnels. Collaborate with agencies and other vendor partners. Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate. Requirements: Proven working experience in digital marketing. Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media, and/or display advertising campaigns. Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform, and motivate. Experience in optimizing landing pages and user funnels. Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends). Working knowledge of ad serving tools (e.g., DART, Atlas). Experience in setting up and optimizing Google Adwords campaigns. Working knowledge of HTML, CSS, and JavaScript development and constraints. Strong analytical skills and data-driven thinking. Up-to-date with the latest trends and best practices in online marketing and measurement.
Posted 1 month ago
2 - 5 years
4 - 9 Lacs
Kolkata, Chennai, Bengaluru
Hybrid
Role & responsibilities : RAN Engineer Preferred candidate profile R&R: AT&T Swap Project, Nokia to Ericsson Swap| Project Tenure: Until 2028. Deep Knowledge of Swap/Cluster Acceptance Procedure. Deep Knowledge of Ericsson OSS KPIs & Counters for LTE & VoLTE. Hands-On with LTE KPI Optimization comprising of LTE/VoLTE Accessibility, Retainability & THP for Ericsson System Hands-On with NR NSA KPI Optimization comprising of Accessibility, Retainability & THP for Ericsson System Good understanding of RRC, ERAB procedure, Handover Preparation & Handover Execution procedure, PRB Utilization. Good understanding on drops due to UE lost, MME drops, drops due to Handover. Ericsson tool knowledge Ericsson Performance Portal (EPP),Ericsson Network Manager (ENM) preferred. Basic knowledge of Nokia Counters, NetAct is added advantage Knowledge of Drive Test KPIs such as RSRP, RSRQ, SINR, CQI, RI Knowledge of 5G Standalone (Optional) Basic Knowledge of Power BI (Optional)
Posted 1 month ago
1 - 2 years
2 - 3 Lacs
Mumbai Suburban
Work from Office
We are looking for Candidates from Call Center Sales (voice) background (Domestics/International) for our Captive Call center for MALAD. This Job opportunity is on the Pay role of ICICI LOMBARD GIC PVT LTD General Description of the Job : Responsible in daily Voice operations of the call center supervising the performance of team 1. Drive sales through daily management of a team of 5-10 employees to include Motivating, recognizing and rewarding, coaching, training and problem solving . 2. Assist Team Manager with development, process improvement, analysis and implementation of efficiency or quality initiatives. 3. Monitor Major KPI of Outbound voice Team & performance 4. Provide consistent, balanced and timely performance feedback on CSR performance. 5. Ensuring a positive work environment, continuous learning and a high quality employment experience for the team. 6. Providing leadership and managing all operational standards. 7. Along with fellow Team Leaders, meeting and exceeding all department goals. 8. Applies timely performance management standards and processes 9. Day to day sales/service request management 10. Team leader from Motor/Health/Travel insurance team handling background preferred. Education Requirements/ Skills Any Graduate / MBA (Full Time/ Distance ) Total experience 3+ years Minimum 1- 2 years of experience as a Sales Team Leader in a domestic. Strong interpersonal, problem solving, negotiating, verbal & written communication skills Strong computer knowledge and technical skills (Dialer, Excel, Word) Strong People Management Skill Contact: NAMRATA 8591217920 namrata.shinde@ext.icicilombard.com
Posted 1 month ago
10 - 15 years
22 - 30 Lacs
Hyderabad, Chennai, Bengaluru
Hybrid
Role & Responsibilities: Leading the team of 5-6 members and taking care of SLA, KPI management, etc. ETL & Data pipeline development Resolving pipeline failures to incorporate new datarequests Building new data pipelines based on best practices design patterns Optimizing legacy pipelines to align with current best practices Maintaining documentation on pipeline configurations Skills: Python, SQL, PySpark, Azure Databricks, Data Pipelines SQL: Great skills on T-SQL, stored procedures troubleshooting and development, schema management, data issues analysis, query performance analysis. Python: Intermediate development knowledge – skillful in data frames, Panda's library, parquets management, deployment on cloud. Databricks: PySpark and data frames, azure databricks notebooks management and troubleshooting, Azure databricks architecture. Azure Data Factory/ADF/Synapse/ Data Explorer: Data pipelines design and troubleshooting, Azure Linked services management.
Posted 1 month ago
1 - 4 years
2 - 5 Lacs
Gurugram
Work from Office
We're Hiring Team Leader (Travel / airlines Process) Location: Work From Office (WFO) Shifts: 24x7 rotational (5 days working) Are you a motivated and experienced leader ready to take charge of a dynamic team? We’re looking for a Team Leader with experience in International Process Handling to lead and inspire a team of 15–20 members. Key Responsibilities: Lead and manage a team of 15–20 agents Monitor and drive team performance across key metrics: Productivity, Quality, Shrinkage, and Attrition Coach and mentor new team members for smooth onboarding Conduct weekly coaching sessions and performance reviews Provide real-time floor support and handle escalations effectively Identify training needs (TNI) and bridge process gaps Review existing processes and recommend improvements to boost CSAT and performance Achieve Individual Contributor (IC) targets Ensure AHT is maintained across different tenure buckets Support operational excellence in a 24x7 environment Required Skills & Experience: Experience managing international process teams (must-have) Prior experience in team handling and supervision (preferred) Excellent verbal and written communication skills in English Strong leadership and supervisory skills Good understanding of basic computer operations and MS Excel Well-organized, detail-oriented, and methodical Flexible to work in a 24x7 rotational shift environment In case interested, please share your resume on sameer.gandhi@igtsolutions.com
Posted 1 month ago
3 - 6 years
6 - 11 Lacs
Gurugram
Work from Office
Evalueserve.com Pvt. Ltd is looking for Senior Analyst to join our dynamic team and embark on a rewarding career journey Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights Utilize statistical and data visualization tools to present findings in a clear and concise manner Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical support for strategic initiatives Develop and maintain models to support forecasting, budgeting, and other planning processes Reporting and Dashboards:Design and create comprehensive reports and dashboards to track key performance indicators (KPIs) and metrics Automate reporting processes to improve efficiency and accuracy Trend Analysis:Identify trends and patterns in data to help anticipate opportunities and challenges Provide insights on market trends, competitor analysis, and industry benchmarks Decision Support:Assist senior management in making informed decisions by providing data-driven recommendations Evaluate the impact of proposed strategies on business outcomes Process Improvement:Identify areas for process improvement and efficiency gains based on data analysis Collaborate with teams to implement changes and measure the impact
Posted 1 month ago
8 - 10 years
8 - 10 Lacs
Chennai
Work from Office
Responsible for Managing RCM Client accounts. Should be able to do production planning & control Monitoring of client metrics as part of Practice Management, including (but not limited to): Monitor internal KPIs/SLAs Contact Person: HR -7094072919
Posted 1 month ago
8 - 12 years
20 - 35 Lacs
Hyderabad, Pune, Bengaluru
Work from Office
We are looking for a talented Lead Java Engineer with a passion for frontend development using Angular and a solid understanding of backend technologies. We need experienced Engineers who can contribute to critical application and product development projects. Join our team and contribute your expertise to creating innovative and user-friendly web applications that meet the demands of our dynamic industry. Responsibilities Maintenance and support of IQ product in Identity Management system Incidents triage and refinement, management Incidents troubleshooting and root cause analysis Bug fixing, and verification Unit tests coverage, and automation Establishing tools to track and control SLA Helping triaging incoming requests Supporting deployment process including hotfix releases Interacting with new feature development teams in terms of cross-team knowledge sharing Creating documentation Running change management process Negotiating with other levels of support service on the client's side; Day-to-day leadership of the engineering team Requirements Minimum experience required is 9 to 15 years in Java development. Proven track of history running Support Service with the committed SLAs from engineering standpoint Hands on experience working with incident management process; Profound understanding of ITIL processes Solid knowledge in Metrics & KPIs Proven track of history working with Java software development Advanced understanding of Angular Profound understanding of engineering excellence principles and practices Hands on experience leading large-scale technical team on program level Advanced experience with object-oriented analysis and design skills Advanced experience with an object-oriented programming language and techniques Great communication skills Must have hands on experience with Microservices Nice to have Knowledge of IAM Experience with Continuous Delivery Experience instrumenting code for gathering production performance metrics Good understanding of AI and Machine Learning principles
Posted 1 month ago
3 - 8 years
3 - 7 Lacs
Mumbai
Work from Office
Ensures that customer issues and concerns are answered efficiently and effectively on calls. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. Job title: Executive - Customer Management Job Description: Inbound calls/outbound calls and deliver an excellent customer experience. To achieve customer and client KPI targets in relation to all contacts received via multiple channels, working within the requirements of data protection legislation To deliver an excellent customer experience by providing a customer-focused, right-first-time service, and managing any customer complaints to a satisfactory conclusion. To respond to all contacts from both internal & external customers made via all the available channels. To accurately capture data and enter it into the relevant systems
Posted 1 month ago
3 - 8 years
3 - 4 Lacs
Pune
Work from Office
Ensures that customer issues and concerns are answered efficiently and effectively on calls. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. Job title: Executive - Customer Management Job Description: Inbound calls/outbound calls and deliver an excellent customer experience. To achieve customer and client KPI targets in relation to all contacts received via multiple channels, working within the requirements of data protection legislation To deliver an excellent customer experience by providing a customer-focused, right-first-time service, and managing any customer complaints to a satisfactory conclusion. To respond to all contacts from both internal & external customers made via all the available channels. To accurately capture data and enter it into the relevant systems
Posted 1 month ago
2 - 4 years
12 - 14 Lacs
Coimbatore
Work from Office
Overview We are an integral part of Annalect Global and Omnicom Group, one of the largest media and advertising agency holding companies in the world. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services. Our agency brands are consistently recognized as being among the world’s creative best. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Market Research, Business Support Services, Media Services, Consulting & Advisory Services. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together. Responsibilities Successfully managing day-to-day performance of campaigns across different DSPs including but not limited to DV360, Amazon and TTD. Able to ideate successful audience segmentation aimed at reaching a client goal. Able to execute optimizations aimed at exceeding KPIs; Set campaign "strategies", e.g. targeting, bidding, platforms, data usage, ideas, downstream client funnel optimization. Capable of analytical efforts to mine campaign, ad server, impression, and user data to identify optimization opportunities. Able to make compelling arguments based on data and results for more client data access. Working with agency team to develop best-inclass solutions based on available tech. Communicates day-to-day format, screen, inventory performance to clients and agencies as needed. Understands and can describe bottom up planning, how client goals and KPI’s to platform activation strategies/tactics across the funnel. Qualifications Minimum 6 years of experience in managing programmatic campaigns for large clients. Expert knowledge of digital programmatic buying with hands-on experience using demand-side platforms for large-scale clients. Working knowledge of the holistic digital landscape: video, display, social, programmatic, and marketing analytics. Able to proficiently describe all possible KPIs and how they fit into the customer journey. Comfortable thinking strategically and analysing performance in a continually evolving, dynamic environment. Proficient in Excel, with demonstrated ability to organize and consolidate multiple data sources for analysis.
Posted 1 month ago
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The Key Performance Indicator (KPI) job market in India is thriving with opportunities for individuals who have strong analytical skills and a keen eye for data-driven decision-making. KPI professionals play a crucial role in helping organizations measure their performance and achieve their strategic goals. If you are considering a career in KPI, there are various job opportunities waiting for you in India.
These major cities in India are actively hiring for KPI roles across various industries.
The average salary range for KPI professionals in India varies based on experience and expertise. Entry-level positions typically start around INR 4-6 lakhs per annum, while experienced professionals can earn upwards of INR 15-20 lakhs per annum.
In the KPI domain, a typical career progression may include roles such as KPI Analyst, KPI Specialist, KPI Manager, and eventually Chief Performance Officer or Director of Performance Management.
Apart from expertise in KPI, professionals in this field are often expected to have strong skills in data analysis, performance management, project management, and proficiency in tools like Microsoft Excel, Tableau, and Power BI.
As you explore KPI job opportunities in India, remember to showcase your analytical skills, attention to detail, and ability to drive business performance through data-driven insights. Prepare well for interviews by brushing up on your knowledge of KPIs and related skills, and apply confidently to secure a rewarding career in this field. Good luck!
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
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