Location: Pune (Hinjewadi) Work Mode: Work from Office Experience: Minimum 1 year Domain: Customer support Qualification: Graduate Process Type: International Voice Support CTC: Up to 5.75 LPA (Fixed) NITIN(7726849043)

We're Hiring Team Leader (Travel / airlines Process) Location: Work From Office (WFO) Shifts: 24x7 rotational (5 days working) Are you a motivated and experienced leader ready to take charge of a dynamic team? Were looking for a Team Leader with experience in International Process Handling to lead and inspire a team of 15–20 members. Key Responsibilities: Lead and manage a team of 15–20 agents Monitor and drive team performance across key metrics: Productivity, Quality, Shrinkage, and Attrition Coach and mentor new team members for smooth onboarding Conduct weekly coaching sessions and performance reviews Provide real-time floor support and handle escalations effectively Identify training needs (TNI) and bridge process gaps Review existing processes and recommend improvements to boost CSAT and performance Achieve Individual Contributor (IC) targets Ensure AHT is maintained across different tenure buckets Support operational excellence in a 24x7 environment Required Skills & Experience: Experience managing international process teams (must-have) Prior experience in team handling and supervision (preferred) Excellent verbal and written communication skills in English Strong leadership and supervisory skills Good understanding of basic computer operations and MS Excel Well-organized, detail-oriented, and methodical Flexible to work in a 24x7 rotational shift environment In case interested, please share your resume on sonam.singh1@igtsolutions.com

This role is for one of Weekday's clients Salary range: Rs 600000 - Rs 1200000 (ie INR 6-12 LPA) Min Experience: 3 years Location: Mumbai JobType: full-time About the Role: We are seeking a talented and detail-oriented Junior Visualizer to join our data and analytics team. In this role, you will be responsible for designing and delivering insightful visualizations and dashboards that empower stakeholders to make data-driven decisions. You will work closely with data engineers, business analysts, and product teams to transform raw data into actionable business intelligence using industry-standard tools such as Power BI, Tableau, and Azure Databricks. As a Junior Visualizer, your expertise in ETL processes, data transformation, and data miningcombined with your strong visualization and storytelling abilitieswill be instrumental in identifying trends, patterns, and key performance indicators across various business functions. Key Responsibilities: Data Visualization & Reporting: Design, develop, and maintain interactive dashboards and reports using Power BI and Tableau . Translate business requirements into visualizations that clearly communicate complex data in a user-friendly format. Build intuitive interfaces that showcase KPIs and metrics aligned with business goals. ETL & Data Preparation: Support the extraction, transformation, and loading (ETL) of data using tools like ADF (Azure Data Factory) . Collaborate with data engineers to prepare and cleanse data for accurate visualization and analysis. Big Data & Cloud Integration: Leverage Azure Databricks , PySpark , and Python to process large datasets and perform data mining operations. Work with Microsoft Azure cloud services to integrate and manage data pipelines. Performance Monitoring & Optimization: Monitor data quality and visualization performance to ensure accuracy and responsiveness. Optimize queries and dashboards for faster rendering and usability. Collaboration & Stakeholder Management: Engage with business users to gather requirements and refine visualization goals. Assist in the interpretation of visual analytics to support strategic decision-making. Required Skills & Qualifications: Bachelor's degree in Computer Science, Data Science, Information Systems, or related field. Minimum of 3 years of hands-on experience in data visualization and reporting roles. Proficiency in Power BI and Tableau for building reports and dashboards. Experience with ETL tools , particularly ADF (Azure Data Factory) . Strong programming skills in Python and PySpark for data manipulation. Hands-on experience with Azure Databricks and Microsoft Azure ecosystem. Deep understanding of data mining , KPI development , and data storytelling . Strong analytical skills and attention to detail. Preferred Attributes: Ability to communicate technical insights to non-technical stakeholders. A proactive, curious mindset with a passion for learning and growing in the data space. Strong team player with a collaborative attitude and good problem-solving skills.

Requirements Job Description: Education: Any Graduation Skills: Negotiation, Communication, Planning, and Analytical Experience: Minimum 10+ years (mandatory) from same industry Key Responsibilities ?? Making Long term and Short Term Goals for business development of Company ?? Coordinating between Company and Field Staff ?? Making Business plans and strategies ?? Implementation of approved business plans and strategies ?? Prepare and update monthly, quarterly and yearly sale of zone, ?? Keep in regular contact with team members and maintain healthy communication & relationship ?? Market review of new products and services ?? Regularly attend monthly, quarterly and yearly meeting of company ?? Keeping up to date about company products, services and schemes ?? Monitoring activities, products and services of competitors ?? Keeping balance between corporate life and field life ?? Ensure satisfactory resolution of client queries and concerns in timely manner, ?? Communicate proposed inventory level to the Corporate Office and Achieve inventory planning and control in such a manner that the stock are sufficient for immediate order fulfillment, KPI ?? No of new leads ?? Sales Volume by Location ?? Competitor Pricing ?? Existing Client Engagement ?? Employee Satisfaction ?? Upsell and Cross-Sell Rates ?? Sales Cycle Length ?? Customer Lifetime Value (CLV)

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech, The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States, It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world, What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity We take pride in our inclusive environment and positive impact on the community Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs Join our team today and experience firsthand our dedication to supporting People First, Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments, Being a Team Leader, you will manage the day-to-day planning and operations of your team This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs) As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules You must be organized and be able to handle responsibility A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses so you can offer solutions to help them improve and grow Through that, your team will be able to deliver a superior customer experience which is the main thrust of your department, You must be adept at creating reports of your team's performance and documenting feedback from your client You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team, So, do you have what it takes to be a Team Leader Requirements: So, what are we looking for We need someone who has the skills to call themselves a Leader Someone with at least one (1) year of relevant Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company We need someone with excellent verbal and written communication skills along with above-average technical know-how, If you have previous experience working on the phone, email and live chat customer support roles, then that's a plus in your favor If you're familiar with E-Commerce, ZenDesk, or any other CRM tools; flexible and willing to work different shifts then we definitely want to talk to you, If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity Employer How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application Kindly ensure that you are always in communication with only authorized recruiters of TaskUs, DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life We welcome applicants of different backgrounds, demographics, and circumstances Inclusive and equitable practices are our responsibility as a business TaskUs is committed to providing equal access to opportunities If you need reasonable accommodations in any part of the hiring process, please let us know, We invite you to explore all TaskUs career opportunities and apply through the provided URL https:// taskus /careers/ ,

Job description To provide entrepreneurial insights in planning and managing Store Operations as well as direct and guide the Store Staff in achieving the Sales & Service Plan Responsibilities: Store Operations and Management: Maximize efficiency and protect business integrity by applying store SOPs (Standard Operating Procedures) and procedures guided by the Senior Operation Manager/ Reporting Manager. Follow SOP for Customer Service, VM, Store Ambience, Hygiene & Cash Collection Maintain floor standards including replenishment and presentation as well as the general appearance and cleanliness of the store. Assist Store Manager in managing the day-to-day operations of the outlet including, coaching, goal setting, support, and development of staff. Maintain the best retail standards as per the market positioning of the brand Identify seasonal promos, implement marketing promotions as per guidelines, and maximize returns from promotions. Ensure there is an increase in footfalls. Analyze secondary sales and stock in hand on a weekly basis and plan for replenishments. Responsible for Stock & Pilferage maintenance, perpetual inventory, and global stock count to control shrinkages and pilferages. Responsible for conserving and protecting company assets and inventory by regular stock take of assets and merchandise inventory. Sales & Revenue Targets: Achieve volume and revenue goals at the assigned Company Store Achieve personal sales goals and the goals set for the Sales Team at the Store Target fixation & forecasting at SKU level. Drive sales and achieve targets of the store through superior customer service, events, and promotions Assisting Store Manager in planning & execution of micro-marketing activities at ground level Coach each store employee to establish realistic sales goals for each month and develop an action plan. Offer them advice, support, and motivation to help them meet their sales objectives. Assist store employees in the selling process whenever needed. Enhance the customer shopping experience by participating in the sales process. Proactively stay connected to the Customer through various means to evolve and build a long-lasting relationship Assist Store Manager in MIS Submission of daily / weekly / monthly reports to the Management. Manage all other matters pertaining to store sales and perform additional tasks as required Customer Service and Operations: Ensure that Visual Merchandising is of the required quality and all fixtures are in working condition at all times. Ensure a positive customer experience is delivered at the store. Achieve customer satisfaction through the development of a customer service-oriented culture in the store. Strengthen brand identity through focused customer engagement and superior brand experience. Drive Loyalty Program at the Store to increase repeat business Respond to and resolve customer complaints in a timely manner. Handle customer queries and complaints efficiently and courteously Team Management, Recruitment & Training: Plan and assign goals and tasks to the outlet sales teams. New staff induction and development Ensure staff retention and engagement is high through motivation, coaching, and guiding. Train, motivate, and guide the outlet sales teams. Evaluate the performance of the sales team and provide appropriate feedback. Conduct recruitment efforts & participate in selection decisions of new employees Identify training needs and define a training calendar for store staff. Administration Ensure all staff/store facilities are as per norms. Ensure coordination with HO for staff and other day-to-day activities. Ensure the store achieves audit ratings as per the norms. Ensure action plans are executed based on mystery audit findings. Ensure adherence to SHOWOFF standards and sops. Key Result Areas (KRAs) Achievement of targets Customer Service Stock Management and controls Marketing and Promotions Staff Management and Team Development Administration Required Candidate profile Desired Candidate Profile: Graduate with 1 to 6 years of progressively responsible experience in Apparel Retail Store management Proven track record of sales success in a retail environment. Excellent customer service skills Able to communicate with people of all levels with good flexibility and initiatives Good Grooming and a Pleasant personality, energetic, mature, and attentive to details Committed to building relationships with customers A pleasant disposition, excellent written and spoken communication skills, and high enthusiasm levels are important job attributes for this position Excellent leadership abilities and Team-player Computer literate

Investigate root causes of detractor feedback daily and meet defined investigation targets. Conduct follow-up calls with customers to confirm resolution of closed DSAT (dissatisfaction) complaints. Ensure timely closure of DSAT tickets from the previous month and maintain a closure rate of over 95%. Process KPIs Maintain 100% SLA compliance for case handling within prescribed timelines. Provide Root Cause Analysis (RCA) for DSAT tickets, ensuring RCA is completed for all applicable cases. Follow up on aged tickets weekly and ensure each receives a minimum of one update per week. Customer KPI Contribute to achieving the CSAT (Customer Satisfaction) score target ( 4.85) through accurate updates and effective resolution practices. Compliance KPIs Adhere to the schedule, with over 90% compliance on presence and shift timing. Ensure proper documentation of call outcomes based on audit sampling. Avoid audit observations through compliance with quality and communication standards.

Zensar Technologies is looking for Service Delivery Analyst to join our dynamic team and embark on a rewarding career journey. Monitor and manage the end-to-end delivery of IT or business services to ensure high performance and customer satisfaction. Analyze service metrics and performance data to identify issues, trends, and areas for improvement. Collaborate with internal teams to ensure service level agreements (SLAs) and key performance indicators (KPIs) are met. Handle escalations, resolve service-related problems, and implement solutions to prevent recurrence. Prepare and deliver service reports, dashboards, and documentation for stakeholders. Support continuous improvement initiatives by identifying opportunities for process optimization and automation. Liaise between clients and technical teams to ensure clear communication and efficient service delivery.

Infostretch solutions Pvt. Ltd. is looking for Video Labeler to join our dynamic team and embark on a rewarding career journey. Review video footage and accurately annotate data for machine learning models Follow specific guidelines for object detection, classification, and tracking Maintain consistency and quality in annotations Collaborate with QA teams to validate labeled data and improve accuracy

Ensures that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets. This position is also responsible for managing various administrative duties to ensure accurate reporting, reporting structures, and system access. Teams in multiple locations including off-shore analysts would report to this role. Responsibilities: Manages and maintains training plans to ensure that adequate staffing resources are planned for to handle forecasted call volume. Participate in various client calls to review forecasting and scheduling. Ensures reporting is provided to the operation team that illustrates intraday scheduled staffing versus required staffing to the forecast and monthly basis to ensure KPI are met. Ensures staffing and scheduling modifications are recommended to the operation team and are executed on a intraday, daily, weekly and monthly basis to ensure KPI are met. Ensures various off-the-phone activities for the agent populations are scheduled in such a manner as to not impact KPI performance and properly reported in scheduling system. Manages various forecasting and scheduling processes including vacation day approvals, schedule change approvals, and loading new hire schedules. Manages various administrative processes including ID administration. Manage diverse team of WFM analysts in multiple locations. Performs other duties as assigned. Skills Requirements: 8-10 years of work-related experience. Prior work force management experience including forecasting, staffing, and scheduling, 3 year minimum required. Prior call / contact center experience, 3 year minimum required Strong and effective oral / written communication skills. Prior supervisory experience including a team of 5or more direct reports . Excellent presentation skills High level of proficiency with Excel. Strong mathematical skills. Strong analytical skills Ability to multi-task, prioritize and delegate deliverables. Ability to maintain confidential information. Working knowledge of IEX. Education Requirements: Bachelors Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Business Administration, Engineering, Operations Management or related field preferred. Masters Degree preferred. Physical Requirements: Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.

The purpose of this role is to handle basic campaign queries and support the Addressable Trading Manager. General support with campaign set up and trading metrics with Addressable Trading Manager. Job Description: Key responsibilities: Supports in the delivery of Programmatic, Social or Search campaigns Applies daily campaign pacing adjustments to deliver campaign budgets and performance Builds/Delivers end of campaign evaluations in which campaign performance data is translated into key learnings for the agency and/or the client. The trader can select the right KPIs and trends / insights for this campaign-end evaluation and can distil next steps for future campaigns Creates Programmatic, Social or Search tactical plans with a focus on driving brand awareness Supports campaigns set up, tag management, brand safety set up, performance and pace fluctuations Works closely with Account Managers to set up campaigns across various platforms Manages the time management flow, from delivery of creative assets to setup the campaigns on time Location: Chennai Brand: Paragon Time Type: Full time Contract Type: Permanent

The purpose of this role is to handle basic campaign queries and support the Addressable Trading Manager. General support with campaign set up and trading metrics with Addressable Trading Manager. Job Description: Key responsibilities: Supports in the delivery of Programmatic, Social or Search campaigns Applies daily campaign pacing adjustments to deliver campaign budgets and performance Builds/Delivers end of campaign evaluations in which campaign performance data is translated into key learnings for the agency and/or the client. The trader can select the right KPIs and trends / insights for this campaign-end evaluation and can distil next steps for future campaigns Creates Programmatic, Social or Search tactical plans with a focus on driving brand awareness Supports campaigns set up, tag management, brand safety set up, performance and pace fluctuations Works closely with Account Managers to set up campaigns across various platforms Manages the time management flow, from delivery of creative assets to setup the campaigns on time Location: Chennai Brand: Paragon Time Type: Full time Contract Type: Permanent

Location : Mohali City : Mohali State : Punjab (IN-PB) Country : India (IN) Requisition Number : 39856 Business Title : BBS ESG Delivery Lead Global Department : Strategy and Transformation Role Purpose Statement: This position - BBS ESG Delivery Lead will shall be working within BBS and shall be engaging with the Business teams globally and enabling the Program Management and Delivery of:- ESG Disclosure, CSRD Programs, ESG Ratings, Palm Tracebility, Water Management and ESG Query Management for Bunge. As part of the execution of ESG COE requirements to engage with Sustainability Team, ESG Controller, ESG KPI owners, BBS Sustainability Analytics team, and Business Technology team. As part of the ESG excellence journey he will be responsible for enabling People, Process, Policies and Technology (ESG Disclosure Tool) transformation leading to better and more effective ESG reporting and business disclosures and thus enhance Bunge ESG ratings and ESG Commitments. The incumbent is expected to be an understanding of the various ESG standards and frameworks, defining sustainability KPIs, understand business requirements & processes and drive the ESG Program on a global scale through a ESG Governance structure. Main Accountabilities: As ESG Delivery Lead to lead the governance of all the ESG Programs under ESG COE. Act as Functional and Subject Matter Expert in the practice area of Sustainability, ESG, International Disclosure frameworks and Sustainability Standards e.g ESRS Have worked in Climate Risk and opportunity assessment. Done ESG Reporting- GRI, BRSR etc. and done ESG ratings- EcoVadis, DJSI etc. Conducted Environment impact assessment, certified CII Sustainability Assessor Have Technology background for implementing the ESG Disclosure tool/ understanding the IT systems Create Action plans along with ESG KPI owners and drive data capture to report readiness, ESG Ratings lead and the Palm Tracebility Process end to end, Water Data Management for the Environment team Review and drive ESG Program action plan implementation Conduct KPI level Data quality and governance check and validation Design KPI level Data templates for data capture from data source to reporting across various frameworks and Disclosures Continuously scan the Global ESG regulatory and voluntary disclosure landscape applicable to Bunge Support the Environment team in Data Management and KPI reporting in addition to Water Data Management Drive the responses and end to end program deliverable for various ESG Programs, Managing the governance calls, be the Scrum Master for ESG COE Facilitate ESG Data assurance Drive capacity building workshops Education & Experience: Desired Education Qualification -Engg and MBA 14 to 17 years of experience Knowledge of Sustainability and ESG frameworks Bunge is an Equal Opportunity Employer. Veterans/Disabled

Understanding of the Amazon (AMS) Portal. Execute the paid campaigns based on the briefs. Maintain campaign tracking, and performance metrics. Understanding of paid & organic ways of driving growth. Coordination with Online Vendors & Internal Team Required Candidate profile 4-6 yrs exp. of working on Amazon and Flipkart platforms, Should have handled 10-15L/month campaign amount. Preferably from Gurgaon or Delhi/NCR. Early joiners desired.

Job Opening: Team Leader BPO Industry | Cyfuture Location: Noida Company: Cyfuture India Pvt. Ltd. Contact HR: Rahul 8420011376 Position: Team Leader Industry: BPO / Call Center / Customer Service Experience: 2 to 5 Years Education: Graduate (Any Stream) Salary: 25,000 28,000 per month Job Responsibilities: Lead and motivate a team of customer service executives. Monitor team performance and ensure KPIs are met. Handle escalations and ensure customer satisfaction. Conduct regular training and coaching sessions. Prepare performance reports and feedback for improvement. Desired Candidate Profile: Proven experience in a BPO or call center leadership role. Strong communication and interpersonal skills. Ability to manage a team effectively under pressure. Good analytical and problem-solving abilities. Why Join Us? Reputed organization with growth opportunities. Supportive work environment. Opportunity to lead and make an impact. Apply Now! Call or WhatsApp HR Rahul at 8420011376 to schedule your interview.

Roles and Responsibilities Manage data quality, reporting, and analysis for various projects. Develop and maintain KPIs (Key Performance Indicators) to measure project performance. Conduct keyword research to identify relevant search terms for SEO optimization. Oversee budget management and ensure timely completion of tasks within allocated budgets. Collaborate with cross-functional teams to drive business growth through effective use of technology solutions.

Must be working as Process Trainer for 2 yrs on doc. Conduct interactive training sessions, workshops, and presentations Performance Evaluation and Feedback Process Improvement Collaboration Documentation and Reporting. Excellent comm., smart & bold. Required Candidate profile Strong communication, instructional design, engaging training creation, BPO/customer service knowledge, interpersonal skills, and experience in call center or sales training/teaching and feed back

Must have worked as TL on paper documented for 2 yrs, monitor metrics, generate Excel reports, mentor teams, drive process improvements, coordinate with dept, coordinate with dept, and maintain high customer satisfaction through effective management. Required Candidate profile Experienced in managing customer service/pre-sales queues, skilled in Excel/reporting, and problem-solving abilities, fluent in English & Hindi, with proven leadership and team management skills.

Job Title: Customer Support Manager (Diversity Hire Women Only) Location: Bengaluru Job Summary: We are seeking a dynamic and experienced Customer Support Manager (female candidate only, as part of our diversity hiring initiative) to lead our Channel Solution Center and drive extraordinary customer experience, sales enablement, and global service excellence. The ideal candidate will bring a strong background in customer success, global client management, sales operations, and lead generation , with a proven ability to lead large teams, drive performance, and manage cross-functional collaboration. Key Responsibilities: Define and implement the Channel Solution Center strategy to align with business growth goals and customer success outcomes. Lead and manage customer service teams delivering exceptional experiences to global customers across time zones and cultures. Drive sales support operations , including lead generation , sales funnel tracking, and coordination with global sales teams to maximize conversions. Champion operational excellence through continuous improvement, process standardization, and performance management. Own and manage customer escalations, collaborating closely with supply chain, planning, production, and sales to resolve delivery issues. Advocate on behalf of customers and deliver solutions that are timely, proactive, and aligned with KPIs. Drive cost optimization while ensuring customer satisfaction, team efficiency, and adherence to SLAs. Build and mentor a high-performing team, with a strong focus on talent development , diversity, and leadership pipeline creation. Required Skills & Competencies: Proven track record in global customer support, international client engagement, and sales collaboration . Strong experience in lead generation , market segmentation, and working with marketing/sales teams to drive qualified opportunities. Demonstrated ability to drive revenue growth through customer satisfaction, upselling, and cross-functional collaboration. Excellent stakeholder management and cross-cultural communication skills . Hands-on experience with CRM and customer support platforms (e.g., Salesforce, HubSpot, Zendesk). Strategic mindset with strong analytical and problem-solving skills . Passionate about customer service, team leadership, and driving results. Education & Experience: Minimum 10 + years of experience in customer service, customer success, or global sales support roles. Strong preference for candidates with engineering or business administration backgrounds. Proven leadership in managing global clients, support teams, and sales coordination functions.

Greetings from Foundever. Hiring Only for Candidates from Mumbai Location. Company Name: Foundever. Location - Andheri East (Chandivali) Work Mode: Work from Office Role: Customer Service Representative. Process: Voice / Chat. Requirement: HSC + 6 Months of experience / Graduate freshers can apply. Job Summary: We are seeking a friendly and efficient Customer Service Representative to join our team. The ideal candidate will provide exceptional support to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat. Assist customers with product or service questions, order processing, and troubleshooting. Resolve customer complaints and issues with patience and empathy. Maintain accurate customer records and document interactions in the CRM system. Collaborate with other departments to ensure timely resolution of customer concerns. Provide product information, updates, and recommendations when appropriate. Follow company policies and procedures to maintain quality standards. Identify opportunities to improve the customer experience and suggest process enhancements. Skill: Excellent Communication Skills (Spoken and Written). Customer Service Skills. Shift Timings: 6am to Midnight 12 (Any 9 hours rotational shift) Working Days: 6 Days Working with one rotational weekly off. Candidate should be comfortable working in night shifts Age Eligibility: 20 years to 39 years. Candidates should be available for immediate joining. Approx. Salary = Between 16,000 Up to 18,000 + Performance Incentives. Depending Upon the HR Round Salary Will be offered. Transport Facility: Centralized Pick Up and Drop from Andheri Station and Ghatkopar Station. One way Pickup OR Drop from your Doorstep depending upon the shift timings. Candidates those who are interested to apply. Connect on call with HR Manali Pawar 9324290301. OR Kindly drop your resume on below mail ID manali.pawar@foundever.com

Job Description Service Partner Management Escalation handling Periodic visits to Dealers Monitored maintain consistent achievement of repair KPI targets with focus on reducing TAT. Provide feedback and escalate, when necessary, where customer service processes and procedures are not followed properly. Communicate with customers on a regular basis.

Lead full product lifecycle: strategy launch iteration Define vision, roadmap and success metrics Collaborate with Engineering, Design, QA, and Marketing Leverage Gen AI, LLMs, and data modeling Proficient in Jira, Confluence, Figma, and SQL

Position: Senior Software Eng Supervisor Mandates As per JD Experience 10+ Yrs CTC As per industry standard Notice Period – Immediate to 90 days Location –Pune No. of Positions – 1 Shift – Normal JD for •Position: Senior Software Eng Supervisor Position Purpose/Summary The Project Senior Software Engineering Supervisor reports into Engineering Manager and is ultimately responsible for successful engineering execution and engineering management of the assigned Customer project’s completion within agreed technical scope, schedule, and budget. Supports Engineering Manager on driving cost, right tools and processes and value engineering KEY RESPONSIBILITIES Assist Project Engineering Manager on Define process that includes but not limited to: Presale support, Turnover to Estimation, Turnover to Implementation, Engineering Phases, Commissioning Support, Go-live support, and Turnover to customer.Support productivity metrics for the Project engineering department such as: On Time Delivery, Project DeliverablesEnsure project budgets sold with adequate scope by coordinating with C&E to ensure quotes are accurate and concepts/scopes are reviewed and clear.Ensure project budgets are maintained by tracking and reviewing the schedule, resources, and expenditures throughout the project lifecycle.Tracks AS-Sold vs AS-DESIGNED vs AS-BUILT scope throughout the project lifecycle and documents any changes as risks/opportunities. Create documents for change orders during a project lifecycle.Assist the Project Engineering Manager in the insurance of standards (product and process) are kept current and are followed by the team.Develop and enhance the work processes and procedure as required. Senior Supervisor is responsible to have seamless operations maintaining KPIs under control (Billability, Over Time, forecasting like Say/Do, ETC (Estimate to complete), EAC (Estimate at Completion), but not limited)Senior Supervisor is self-driven, requires minimal supervision and has autonomous problem-solving capabilities.Assist the Project Engineering Manager in the execution of project engineering tiered accountability MOS on weekly cadence to ensure timely management of issues and escalations among the project execution team.Assist Project Engineering Manager to define Project engineering skillset required by the engineering team to execute and complete automated supply chain projects by supporting on identify skill gaps and niche skills, to develop plans to align project engineering skillsManage department engineers effectively, maintaining open communication.Drive issues, changes, and improvements as required to improve the department and project execution.Define and track performance measures for engineering projects.Ensure effective communication with all disciplines and cross functional groups within the organization.Monitor and drive engineering standards and ensure alignment with product teams and cross-functional teams.Manage internal and external customer communications, expectations, and conflicts.Support the customer through acceptance testing and escalates roadblocks and ensures issues are being resolved and technical risks are mitigated.Ensure project teams work with quality/safety procedures. Responsible for adherence to HSE Policy and Guidelines YOU MUST HAVE At least four years’ experience supervising or leading a technical team.At least five years hands-on experience in distribution center material handling system, including PC controlled conveyers, merges and sortation sub-system.Deep knowledge in C++, C# and/or Java programming under Windows and/or Linux.Deep knowledge in RDBMS, e.g. MS SQL, Postgres or Oracle.Knowledge in SVN (Subversion) and GitHub source control.Experience with Profibus, Ethernet, EtherCAT is a plus.Ability to travel to site for supervision and customer PR up to 25% of time. Role & responsibilities Preferred candidate profile

We're Hiring Team Leader (Travel / airlines Process) Location: Work From Office (WFO) Shifts: 24x7 rotational (5 days working) Are you a motivated and experienced leader ready to take charge of a dynamic team? Were looking for a Team Leader with experience in International Process Handling to lead and inspire a team of 15–20 members. Key Responsibilities: Lead and manage a team of 15–20 agents Monitor and drive team performance across key metrics: Productivity, Quality, Shrinkage, and Attrition Coach and mentor new team members for smooth onboarding Conduct weekly coaching sessions and performance reviews Provide real-time floor support and handle escalations effectively Identify training needs (TNI) and bridge process gaps Review existing processes and recommend improvements to boost CSAT and performance Achieve Individual Contributor (IC) targets Ensure AHT is maintained across different tenure buckets Support operational excellence in a 24x7 environment Required Skills & Experience: Experience managing international process teams (must-have) Prior experience in team handling and supervision (preferred) Excellent verbal and written communication skills in English Strong leadership and supervisory skills Good understanding of basic computer operations and MS Excel Well-organized, detail-oriented, and methodical Flexible to work in a 24x7 rotational shift environment In case interested, please share your resume on sonam.singh1@igtsolutions.com

Title: Manager Ops - International Process (Content Moderations) Role Summary: We are seeking a Manager to manage a dynamic team of 50-100 members in an International Process. The ideal candidate will have experience handling BPO operations, including performance management, coaching, and improving overall team productivity and quality. This role requires excellent leadership skills to guide team members, manage performance, and ensure alignment with business goals. What You Would Be Doing: Team Management & Performance : Oversee and manage the teams productivity, quality, shrinkage, and attrition to ensure all targets are met. Coaching & Development : Provide coaching and mentorship to new team members to improve performance, skills, and customer satisfaction (CSAT). Process Review & Improvement : Analyze existing processes, make recommendations for improvements, and implement strategies to enhance overall team performance and CSAT. Training Needs Identification (TNI) : Identify gaps in knowledge or processes and address them through targeted training and development. Monitoring & Coaching : Conduct weekly performance reviews and one-on-one coaching to support team members in meeting their goals. Floor Support & Escalation Management : Offer floor support and address escalations in real-time to ensure smooth operations. Target Achievement : Manage and drive the team towards achieving individual and team performance targets (IC targets). AHT Management : Ensure that Average Handle Time (AHT) is maintained within the specified target levels across different tenure buckets. Process Adherence & Compliance : Ensure that all processes are followed, and performance metrics are adhered to consistently. Skills & Experience: Experience : Previous experience in handling an international process is a must. Team Management : Proven experience in managing a team of 50-100 members, with the ability to guide, motivate, and manage team performance. Supervisory Skills : Strong supervisory and leadership skills to effectively manage subordinates and drive results. Communication Skills : Excellent written and verbal communication skills in English, with the ability to present and report effectively. Technical Skills : Basic knowledge of computers and proficiency in MS Excel. Methodical & Organized : Ability to stay organized, methodical, and manage multiple tasks and priorities effectively. Flexible : Ability to work in a 24/7 environment, including flexibility for shifts. Work Environment : 5 days working, Work From Office (WFO). What's Expected: Strong leadership and ability to drive team performance in a fast-paced environment. Excellent coaching and mentorship abilities to improve team skills and performance. Effective in handling escalations and providing floor support. Ability to analyze and optimize processes to achieve higher CSAT and performance outcomes. Interested candidates can share their cv at 9953150816