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1.0 - 3.0 years
3 - 3 Lacs
Patiala
Work from Office
Learning & Development Monitor budgets, ROI, and report. Drive initials for leadership development, planning, and employee engagement. PMS Plan and manage annual PMS cycle. KPI & KRA Analyse performance data & identify high performers. Required Candidate profile Only Male candidate is required. MBA/PGDM in HR 4-7 years of experience. Good knowledge of learning principles, PMS processes. English communication. Proficiency in HRMS/HRIS & data analysis tools.
Posted 2 months ago
2.0 - 7.0 years
20 - 25 Lacs
Pune
Hybrid
Hiring for FPA Analyst with leading MNC. Designation: Analyst -FPA Exp: 2+ yrs tp 8 yrs Location: Pune (Kharadi) Work Mode ; Hybrid Please Note: Global Exposure is mandatory. What You Will Do: Analyze trends including volume and pricing and provide insights to the divisional teams on Key performance metrics Coordinate monthly close and forecast activities, including communicating guidance, facilitating system loads, analyzing results Salles/ Gross profit & SG&A), and preparing content for financial reviews with senior leadership Perform Operation income reconciliation from Forecast to Actuals Prepare Daily sales variance vs forecast to arrive at month end finish estimates Vs forecast Primary...
Posted 2 months ago
10.0 - 12.0 years
10 - 15 Lacs
Visakhapatnam
Work from Office
Lead Performance Management Location: Visakhapatnam Industry: Electronics & Industrial Automation Department: Human Resources Reporting To: Managing Director (MD) and Vice President (VP) – Dual Reporting Job Purpose: To lead and institutionalize a performance-driven culture across the organization through strategic implementation of the Performance Management System (PMS), including Balanced Scorecard (BSC) methodology. This role ensures performance alignment with business goals and provides data-driven insights to the MD and VP. Key Responsibilities: Strategic Performance Management Design and manage the end-to-end PMS for the organization. Act as a strategic advisor to the MD and VP to ali...
Posted 2 months ago
1.0 - 4.0 years
1 - 4 Lacs
Delhi, India
On-site
Key Responsibilities Team Management & Leadership Supervise, mentor, and manage a team of agents to consistently meet or exceed operational targets. Provide regular coaching, feedback, and support to drive performance and ensure service quality. Foster a positive, engaging work environment that promotes employee development and team cohesion. Resolve escalated issues effectively while maintaining high standards of customer service. Operational Excellence Monitor daily operations to ensure compliance with SLAs, KPIs, and client requirements. Identify gaps in workflows and implement process improvement strategies. Drive performance metrics related to quality, efficiency, and customer satisfact...
Posted 2 months ago
2.0 - 7.0 years
3 - 6 Lacs
Pune
Work from Office
Hiring for a Financial Analyst! Experience : Minimum 2 years Location : Pune Address: Shreenath Plaza, Dnyaneshwar Paduka Chowk, A Wing, Modern Engineering College Rd, Sud Nagar, Shivajinagar, Pune, Maharashtra 411005 Salary: As per company norms Joining: Immediate Industry Type: Education / Training Department: Finance Work Mode: Work From Office (Full time Job) Roles & Responsibilities: Analyze financial statements and reports to assess company performance Assist in budgeting, forecasting, and variance analysis Evaluate cost structures and provide costing analysis Monitor financial performance using key metrics and KPIs Prepare detailed financial models and reports for management Support s...
Posted 2 months ago
7.0 - 12.0 years
12 - 22 Lacs
Bengaluru
Work from Office
About The Company: ARAs client TechGlobal (pseudonym) is a global leader in strategy, technology consulting and digital services, enabling clients in more than 100+ countries to implement cutting edge solutions in their transformation journey. TechGlobal helps businesses become digital-first and digital-ready. The company has a global presence with 600000+ employees ( 200000+ in India). India is a focus for them with their Development Centres presence in over 10 locations across Tier 1 and Tier 2 cities. They are recognised for their people first and employee oriented policies. Along with offering hybrid work options, a Pan India presence gives flexible location options to employees. The Rol...
Posted 2 months ago
2.0 - 7.0 years
6 - 10 Lacs
Bengaluru
Work from Office
Team Lead for the Order Management (O2C) domain Face-to-Face Interview Only On-paper Team Lead (min. 2 yrs) Shift: 9:30 PM-6:30 AM CTC: 6.5-10.5 LPA WFO: Bangalore Call: +91-9810996899 (Mon-Sat, 10 AM-6 PM) Send your resume: latika.chopra05@gmail.com Required Candidate profile Current on-paper Team Lead position - Min 2Yrs & 10-11 direct reportees Strong in: KPI, KRA, SLA management, escalation handling, and process improvement. Excellent verbal and written communication.
Posted 2 months ago
3.0 - 8.0 years
4 - 7 Lacs
Gurugram
Work from Office
Data-Driven Decision Making Process Optimization Stakeholder Comm SOP & KPI Standardisation Risk Management Innovation & Transformation Vendor Management Cross-Functional Collaboration Negotiation & Conflict Resolution Customer Success & Retention
Posted 2 months ago
4.0 - 9.0 years
3 - 8 Lacs
Chennai
Work from Office
Job Summary: We are seeking a dynamic and experienced HR Manager to lead and enhance our Performance Management System (PMS) processes. The ideal candidate will have a proven track record of successfully implementing and managing PMS frameworks, combined with solid exposure to recruitment in a fast-paced environment. PMS HR Manager focuses on improving the overall effectiveness and health for group companies by implementing strategies to enhance employee performance, workplace culture, and organizational structures. Key Responsibilities: Performance Management • Design, implement, and manage end-to-end PMS processes tailored for a real estate organization. • Drive adoption and effective usag...
Posted 2 months ago
6.0 - 9.0 years
4 - 8 Lacs
Telangana
Work from Office
Experience in SAP CRM One-Order Framework and WEBUI Development (including BOL, GENIL enhancements etc.) Development expertise in S/4 ABAP Customer Management Service Knowledge of the data model in SAP S/4 Customer Management Must have working experience of BAdI, Post processing Framework, BAPI and usage of SOAP/REST services etc. Experience in Agile development approach"
Posted 2 months ago
8.0 - 13.0 years
7 - 13 Lacs
Chandigarh
Work from Office
Key Responsibility Responsible for fault repair, S2S activities for airtel broadband customers for the Circle Responsible for KPI delivery as per target & action for continues improvement Responsible for identification of improvement areas for the circle & define corrective actions Responsible for quality of fault repair /workmanship in the circle Responsible for continuous improvement in customer experience Responsible for process & SoP adherence Responsible for reduce OPEX expenditure & Cost efficiencies as per AoP S2S (New sales, rental upgrade, technology migration, Other LoB products etc) through service teams. Optimum use of resources with planned productivity Responsible for timely ma...
Posted 2 months ago
2.0 - 6.0 years
4 - 6 Lacs
Noida, Pune, Chennai
Work from Office
Role & responsibilities: RAN Post Optimization Network Engineer | Market Area, North America (MANA) 1. Deep Knowledge of Swap/Cluster Acceptance Procedure. 2. Deep Knowledge of Ericsson OSS KPIs & Counters for LTE & VoLTE. 3. Hands-On with LTE KPI Optimization comprising of LTE/VoLTE Accessibility, Retainability & THP for Ericsson System 4. Hands-On with NR NSA KPI Optimization comprising of Accessibility, Retainability & THP for Ericsson System 5. Good understanding of RRC, ERAB procedure, Handover Preparation & Handover Execution procedure, PRB Utilization. 6. Good understanding on drops due to UE lost, MME drops, drops due to Handover. 7. Ericsson tool knowledge Ericsson Performance Porta...
Posted 2 months ago
1.0 - 6.0 years
3 - 5 Lacs
Noida, Pune, Chennai
Work from Office
Role & responsibilities: RAN Post Optimization Network Engineer | Market Area, North America (MANA) 1. Deep Knowledge of Swap/Cluster Acceptance Procedure. 2. Deep Knowledge of Ericsson OSS KPIs & Counters for LTE & VoLTE. 3. Hands-On with LTE KPI Optimization comprising of LTE/VoLTE Accessibility, Retainability & THP for Ericsson System 4. Hands-On with NR NSA KPI Optimization comprising of Accessibility, Retainability & THP for Ericsson System 5. Good understanding of RRC, ERAB procedure, Handover Preparation & Handover Execution procedure, PRB Utilization. 6. Good understanding on drops due to UE lost, MME drops, drops due to Handover. 7. Ericsson tool knowledge Ericsson Performance Porta...
Posted 2 months ago
0.0 - 4.0 years
4 - 5 Lacs
Chennai
Work from Office
External job description The Primary responsibility of the role is to perform campaign operations to improve visibility of the content in Amazon Prime Video. The role will require the candidate to quickly understand the campaign ops tools and operation workflow tools. Associate need to continuously adapt and learn new features of the program and improve on their acumen to quickly edit and fix up contents. Associate has to follow editing SOP to spot/catch errors in the content. Associate needs to perform content quality check to qualify user experience for content viewing (flow and format quality). Associate will need to use software tools for quality audit, content editing and data capture. ...
Posted 2 months ago
3.0 - 5.0 years
4 - 8 Lacs
Coimbatore
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...
Posted 2 months ago
5.0 - 8.0 years
4 - 5 Lacs
Lucknow
Work from Office
Hi Job Enthusiasts! Greetings from ShiningStars Hiring for Assistant Manager Operations Lucknow Location. Company: Leading Multinational BPO (E-commerce Voice Process) Job Type: Full-Time | Work from Office Location: Lucknow Open Positions: 10 About the Company: We are a trusted BPO partner for some of Indias top e-commerce brands. With a strong presence across the country, we specialize in delivering efficient and quality-driven customer service. Our Lucknow branch is expanding, and we are looking for enthusiastic leaders to join our operations team. Roles and Responsibilities: Supervise daily operations of the e-commerce voice process team. Lead and motivate a team of customer support agen...
Posted 2 months ago
5.0 - 10.0 years
7 - 7 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
1.Manage the full cycle of performance appraisals (goal setting, mid-year reviews, annual evaluations) 2.Strong analytical, communication, and interpersonal skills. 3.Experience in conducting employee training or workshops on performance management.
Posted 2 months ago
2.0 - 7.0 years
3 - 8 Lacs
Bangalore Rural, Bengaluru
Work from Office
Job Title: Business Analyst/Data Analyst/ MIS Analyst Location: [Bengaluru / Yeshwantpur] Job Type: [Full-Time/On Role] Reports To: [Manager/Director] We are looking for a proactive and analytical Analyst to join our team. The ideal candidate will play a key role in bridging the gap between business needs and technology by gathering, analyzing, and documenting requirements, and supporting the successful delivery of projects and solutions. Role & responsibilities Analyze large data sets and provide actionable insights to support decision-making. Collaborate with stakeholders to gather, analyze, and document business requirements and processes. Generate and maintain daily, weekly, and monthly ...
Posted 2 months ago
12.0 - 17.0 years
30 - 35 Lacs
Mumbai
Work from Office
Position Purpose Lead Business Analyst would be responsible for driving business analysis, requirements gathering, and process improvement initiatives for the Know Your Customer (KYC) and due diligence functions within BNP PARIBAS. This role would ensure that KYC processes are efficient, compliant, and aligned with regulatory standards, leveraging Agile methodologies, Behavior-Driven Development (BDD), and automation testing strategies. This position will require to work in globally distributed organization. Responsibilities Lead the collection and documentation of business requirements for KYC, due diligence processes, Tax and Regulations Collaborate with stakeholders from Operations, Front...
Posted 2 months ago
3.0 - 5.0 years
3 - 4 Lacs
Noida
Work from Office
Responsibilities: Performance Management Operations: Assist in the planning and execution of performance review cycles (annual, mid-year, quarterly). Goal Setting and KPI Tracking Data Management and Analysis Employee Support and Coordination Provident fund Annual bonus Health insurance
Posted 2 months ago
2.0 - 7.0 years
2 - 7 Lacs
Gurgaon, Haryana, India
On-site
Perform Radio Network optimization Perform root cause analyses - mapping between RF, Transmission and/or Core Network and share recommendations with relevant parties Work hands-on at system level on various traces for correlation between KPIs on Network Perform analysis based on Drive test /Driveless data and correlate with Radio OSS (Performance Management Report)/Other source of data for Network Troubleshoot backhaul issues by monitoring jitter, packet loss and perform root cause analysis Perform Worst Cell Performance Analysis, Alarm Monitoring and KPI Degradation analysis Create Scripts, RET validation, Perform Pre & Post Health Checks Responsible to manage of various LTE/VOLTE KPIs of A...
Posted 3 months ago
1.0 - 4.0 years
2 - 7 Lacs
Bengaluru
Work from Office
We are actively looking for Sr. Executive - Performance Marketing for our Bangalore office. No. of Open Position : 1 Role & responsibilities Assist the team in the development of the overall digital marketing strategy Implement digital marketing activities across a broad range of digital marketing channels (SEM, Social Media, Email, Mobile, Display) Research new sources/ channels to enhance performance of campaigns Manage and maintain the companys owned media including websites, mobile apps, and email/CRM software Manage the creation of relevant and engaging digital content for publishing onto various digital platforms Manage social media marketing campaigns Manage digital advertising campai...
Posted 3 months ago
8.0 - 12.0 years
0 Lacs
Pune
Work from Office
Total 8 years previous experience in Training function and Minimum 1 year as an AM Training or related position Should have good communication skills in English Should have managed a group of Trainers To motivate, develop and mentor team members in a dynamically changing environment Managed group of Process Trainers and Nesting Trainers Ability to plan training & refresher session based on impacted KPIs Ability to quickly channelize the existing resources, if need be, into any of the internal segments, basis the surge in the volume Must be able to coach & mentor the team on a regular basis Must be ready to pick up & drive towards the smooth closure of escalated engagements Able to design and...
Posted 3 months ago
2.0 - 7.0 years
3 - 6 Lacs
Gurugram
Work from Office
Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior c...
Posted 3 months ago
5.0 - 10.0 years
6 - 7 Lacs
Bengaluru
Work from Office
Shift: Night Shift Job description Team Lead is a supervisor who will be assigned a team of associates to coach and lead towards achieving client goals. Plan Schedule SLAs (Service Level Agreements) timely and efficient execution Study and understand data and make data driven decisions to drive performance Maintain and discuss Plans of Action with agents to ensure smooth functioning and meet target Goals Set goals and targets, discuss with team and mobilize resources with a POA (Plan of Action) towards outperformance Conduct complete breakdown analysis on process failures, re-engineer work strategy, functions for better results Set Long term and Short term goals, work out required staffing, ...
Posted 3 months ago
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