383 Kpi Analysis Jobs - Page 5

Job Details Experience: 6-9 years Skill: SAP CRM Location: - PAN INDIA Notice Period: Immediate Joiners Employee type : C2H/FT Job Description: " Experience in SAP CRM One-Order Framework and WEBUI Development (including BOL, GENIL enhancements etc.) Development expertise in S/4 ABAP Customer Management Service Knowledge of the data model in SAP S/4 Customer Management Must have working experience of BAdI, Post processing Framework, BAPI and usage of SOAP/REST services etc. Experience in Agile development approach.

As the HR Head, you will be responsible for overall managing the functions of the HR Department and taking accountability to generate a business of 2000 cr. Your key responsibilities will include: - Taking reports from the subordinates on areas such as Employment Law, HR policy, best practices, and workforce development. - Advising and strategizing on the development of effective employment policies across the company. - Providing professional leadership, support, and development to HR staff and other departments to increase domain knowledge and ensure relevant professional standards are met. - Ensuring company compliance with regulations, professional standards, policies, procedures, and le...

Join our Team About this opportunity: Looking for an experienced Packet Core Engineer with good knowledge of 2G/3G/4G/5G technologies, with a strong focus on KPI report generation and KPI-driven optimization in multi-vendor environments. The role demands a high level of ownership in maintaining network performance, quality, and timelines, in alignment with Ericsson standards Roles and Responsibilities Responsible for end-to-end project delivery in alignment with Market Area (MA) objectives Generate and distribute KPI reports within agreed timelines. Perform in-depth analysis and provide resolution of network KPI degradation. Collaborate with internal and external stakeholders to ensure ensur...

Role: Team Lead Experience: Minimum 2 years Job Location: ( Ocube Services ) Noida- 63 Noida 1 year of relevant Team Leader experience managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills Experience with international voice process is preferred Exp.- Min 1 yr of experience in the role *6 Days working * WFO - Rotational Shifts *Excellent communications skills

Experience: 10+ Years Job Summary & Responsibilities : SAP HCM Time management, NPO Payroll, NPO Benefits Extensive expertise of custom/standard PCRs, SCHEMAS Expertise in NPO specific tables and their maintenance Experience in Solution design and development of customized solutions with help of ABAP HR Knowledge in Workday and the integrations to SAP would be beneficial Extensive knowledge on UNEVE function and the Entitlement Ids their maintenance/modification and creating custom entitlement IDs and the wage type mapping. Generate Payroll Calendars. Maintenance of Holiday Calendars and Generation of Work schedule rules Excellent customer handling skills. Ability to Manage Multiple accounts

Key Responsibilities: Prepare reports and schedules for actuals, analysis and provide reports to COE team for upload in HFM. Responsible for analyzing the P&L and KPIs . Prepare monthly P&L and KPI summary Conduct variance analysis month on month, quarter on quarter Assist controllers in analyzing the margins for customers and projects Prepare accounting entries for accruals etc. as needed monthly Perform actuals vs forecast and budget variance analysis on costs with detailed breakdown. Required Skills Good understanding of IFRS Experience in budgeting , forecasting, variance analysis Basic knowledge of Financial Processes & financial statements Basic understanding of P&L and various KPI lev...

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root caus...

Job Title: Team Leader Customer Service (Inbound Voice Process, B2C) Work Location: Hyderabad . Department: Customer Support / Contact Center Reports to: Manager / Operations Head Job Summary: We are seeking an experienced Assistant Manager Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences. Key Responsibilities: Team Leadership & Management Lead, coach, and manage a team of 12+ customer service associates. Monitor daily performance, ensure adherence to schedules, and man...

What You Will Be Doing: To provide Support Department leaders with monthly, quarterly, annual and ad hoc financial reports and analysis. Assist in the development of on-going and new financial management initiatives and projects. Assist in the preparation of monthly and quarterly Support department reporting packs. Provide assistance to Support departments by providing detailed research of variances by understanding GL and transactional level details Assist in the preparation of monthly forecasts and annual budget Assist in the production of detailed headcount reports for each Support department Provide financial support and KPI analysis for all business planning initiatives Gather and track...

Senior Manager Re-delivery Program 1. Design and implement key performance indicators to track and review major redelivery cost levers/parameters providing early warning signals to all stakeholders for corrective action 2. Supports Business Leaders in simulating the impact of various business circumstances on the Financials 3. Enhances Ops head visibility into financial information and aid in improving their financial prudence across operations 4. Ensures Accuracy and timeliness in producing reports and analysis, and drives process improvement 5. Liaison with various stakeholders and ensure that the key commercial decision and operating challenges being discussed and captured in contracts/ a...

About The Role This role involves the development and application of engineering practice and knowledge in the following technologiesStandards and protocols, application software and embedded software for wireless and satellite networks, fixed networks and enterprise networks; connected devices (IOT and device engineering), connected applications (5G/ edge, B2X apps); and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. Primary Skills Focus on Connectivity and Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and suppor...

About The Role Handle the supplier assignment requests from customerRetrieve e-Quotes for the sites in the required templateRetrieve attachments for other supporting documents & create a ZIP fileUpload the e-quote & submit in the toolEnsure the specific line items of the MSC drivers for e-quote revisionAnalyse the input template & identify the sites without e-quotesFollow-up on missing e-quotes with respective stakeholdersDaily update & reporting

Role & responsibilities Thorough understanding of Operations Metric, People Practices score calculation, parameters, ratings, Attrition . Customer service oriented. Should have prior knowledge of customer care processes and techniques. Preferred candidate profile : Minimum 5 years of work experience in a voice program. Should have worked in Internal/premium contact background 1. Minimum 2 years of experience as a Team leader in Voice program. 2. Proficient in MS Office Excel, Word and PowerPoint and possess knowledge of Greenbelt, Lean, Scheduling etc. 3.Candidate should be Graduate

Manage a team of 10-12 members to achieve sales targets and improve customer satisfaction. Conduct daily briefings, provide coaching, and mentorship to team members. Identify areas for improvement and implement strategies to reduce shrinkage and attrition rates. Monitor KPIs such as AHT, CSAT, KRA, and KPIs to measure performance metrics. Ensure timely completion of tasks and projects assigned by management. Desired Candidate Profile 4-5 years of experience in BPO industry with expertise in Attrition Control, Shrinkage Control, Sales Performance Management. Strong understanding of KPIs like AHT, CSAT, KRA, etc. . Excellent communication skills with ability to lead teams effectively. Ability ...

As a Senior Email Marketing Specialist at GR Scholastic LLP, you will play a crucial role in crafting impactful international email campaigns and driving results on a global scale. Your responsibilities will include: - Planning, designing, and executing international email campaigns - Managing audience segmentation, personalization, and A/B testing - Tracking and analyzing KPIs such as open rates, click-through rates, and conversions - Developing and presenting reports on campaign effectiveness - Maintaining and enhancing automation processes to ensure data integrity and compliance - Staying updated on industry trends, best practices, and SEO principles - Collaborating with content, design, ...

Bough is a unique advisory, assurance, and transformation solutions firm that collaborates with clients in finance, audit, and compliance organizations to develop fully integrated solutions. Our services encompass finance and accounting advisory, revenue assurance, FP&A advisory and support, risk advisory, and process automation and transformation. We strive to deliver exceptional results to our clients with trust, quality, and humanness. The name "Bough" signifies the main branch of a tree, symbolizing our grounding in nature and our commitment to being the main support for our clients and employees. Role Overview: As an experienced and forward-thinking individual, you will lead high-impact...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Position Purpose Lead Business Analyst would be responsible for driving business analysis, requirements gathering, and process improvement initiatives for the Know Your Customer (KYC) and due diligence functions within BNP PARIBAS. This role would ensure that KYC processes are efficient, compliant, and aligned with regulatory standards, leveraging Agile methodologies, Behavior-Driven Development (BDD), and automation testing strategies. This position will require to work in globally distributed organization. Responsibilities Lead the collection and documentation of business requirements for KYC, due diligence processes, Tax and Regulations Collaborate with stakeholders from Operations, Front...

Hiring Performance Marketing, Manage end-to-end campaigns for D2C brands, optimise Meta and Google Ads to achieve KPIs, analyse performance and share insights, collaborate on creatives, monitor budgets and ROI, and nurture strong client relationships

Job Title: Analyst / Senior Analyst IVRT / IVPT Company: Energon Labs Location: Hyderabad Employment Type: Full Time, Permanent Role Overview We are looking for skilled Analysts / Senior Analysts with expertise in IVRT (In Vitro Release Testing) and IVPT (In Vitro Permeation Testing) . The role involves performing studies on topical and transdermal products, conducting diffusion experiments, and developing analytical methods to support pharmaceutical R&D. Key Responsibilities Conduct IVRT studies for topical and transdermal formulations. Perform IVPT studies using human/animal skin with Franz diffusion cells. Develop and validate methods for topical dosage forms, including content/assay and ...

GLOBIVA is hiring for Team Leader. Location- Sector 18, Gurgaon (Haryana) 6 days working Rotational shifts and Rotational week-off Note:- There is no night shift for female employee Key Responsibilities: Performance Management: Drive the team to meet/exceed process KPIs: SLA (Service Level Agreement) adherence AHT (Average Handling Time) CSAT (Customer Satisfaction Score) FCR (First Call Resolution) Quality scores / Error rates Productivity and occupancy targets Monitor real-time performance dashboards and take corrective actions to achieve targets. Team Supervision & Development: Lead, coach, and motivate a team of [X] associates to deliver exceptional customer experience. Conduct regular p...

Job Title: Team Leader BPO Location: Bangalore Department: Operations Job Summary: We are seeking a dynamic and experienced Team Leader to oversee and optimize our BPO operations. The ideal candidate will be responsible for managing daily operations, ensuring SLA and KPI targets are consistently met, and maintaining critical metrics such as shrinkage, attrition, and schedule adherence. Key Responsibilities: Manage day-to-day operations across assigned BPO processes (voice, non-voice, and back-office). Ensure adherence to SLAs, KPIs, and quality benchmarks. Lead, mentor, and manage a team of agents to achieve individual and team goals. Monitor and manage key performance metrics including attr...

Job Title:Insurance Sales Trainer (BPO NHT/OJT) Company- GLOBIVA Location: Sector 18, Gurgaon (Haryana)Experience: Minimum 1-3 years in Sales Training (Insurance domain preferred)Working Days: 6 Days (Monday Saturday) About the Role: We are looking for an energetic and skilled Insurance Sales Trainer to deliver New Hire Training (NHT) and On-the-Job Training (OJT) for our insurance sales process. The trainer will be responsible for enhancing sales effectiveness, improving conversion ratios, and ensuring compliance in every interaction. Key Responsibilities: Conduct NHT sessions for new joiners on insurance products, sales process, and compliance. Deliver OJT coaching to drive sales performan...

As a Customer Service Team Lead at Palmonas, your role will involve leading a young and dynamic customer service team to ensure exceptional customer experience and drive performance through coaching and problem-solving. You will play a key role in handling escalations, providing quick and empathetic resolutions, tracking and analyzing customer service KPIs, and collaborating with retail and operations teams for smooth issue resolution. Additionally, you will be instrumental in building a culture of accountability, empathy, and continuous learning within the team. Key Responsibilities: - Lead and mentor a team of customer service executives. - Handle escalations and provide quick, empathetic ...

As a GTM FSI Lead for Google Cloud, you will play a crucial role in driving the regional application and operationalization of the Go-To-Market (GTM) plan specifically for the Financial Services Industry (FSI) sector. Your primary responsibility will be to provide dedicated accountability by implementing the GTM plan in the region and establishing a feedback loop to drive necessary changes for accelerating goal attainment. - Organize the cross-functional application of the regional plan for the FSI space - Collaborate with Global Practice Lead and Regional GTM Practice Leader to refine the GTM plan and strategy - Lead collaboration with GTM Growth Leads in sub-regions for implementing and op...