138 Kpi Analysis Jobs - Page 3

We are looking for a highly skilled and experienced Branch Credit Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 4 to 9 years of experience in the BFSI industry, with expertise in credit management and analysis. Roles and Responsibility Manage and oversee the credit function at the branch level, ensuring compliance with regulatory requirements. Develop and implement effective credit policies and procedures to minimize risk and maximize business growth. Conduct thorough credit analyses and assessments to determine client creditworthiness. Collaborate with cross-functional teams to identify and mitigate potential credit risks. Monitor and report on credit portfolio performance, providing insights and recommendations for improvement. Ensure all credit-related transactions are accurately recorded and maintained. Job Requirements Strong knowledge of credit management principles, practices, and regulations. Excellent analytical and problem-solving skills, with the ability to interpret complex data sets. Effective communication and interpersonal skills, enabling strong relationships with clients and stakeholders. Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines. Proficiency in financial modeling and forecasting tools, with experience in credit risk assessment. Strong understanding of the BFSI industry, including market trends and competitor activity.

Key Responsibilities:1. IT & System Implementation for CollectionsLead the implementation and enhancement of Loan Management Systems (LMS), Collection Management Systems (CMS), and CRM tools for improved operational efficiency.Develop and execute automation projects for digital collections, including AI-based predictive models, self-service payment portals, and automated follow-ups (SMS, WhatsApp, IVR, Email, App Notifications).Ensure seamless integration with digital payment solutions (UPI, Net Banking, NACH, Auto-Debit, and Payment Gateways) to facilitate smooth recoveries.Collaborate with IT teams to enhance cybersecurity and data security measures for collections platforms. 2. Business Requirement Document (BRD) Preparation & ImplementationDefine and document business requirements for collections-related IT systems in collaboration with stakeholders.Work with IT, operations, and collections teams to draft BRDs for new system developments and enhancements.Ensure UAT (User Acceptance Testing) and successful deployment of IT solutions, ensuring alignment with business goals.Monitor post-implementation system performance and recommend upgrades or optimizations. 3. Compliance & Regulatory AdherenceEnsure strict compliance with Digital and Non-Digital RBI/NBFC guidelines for collections and ethical recovery practices.Establish audit mechanisms and governance frameworks for collections to mitigate legal and reputational risks.Work closely with legal teams for regulatory filings, dispute resolution, and customer grievance management.Monitor and enforce data privacy and cybersecurity measures in accordance with regulatory standards. 4. Manpower Planning & Workforce EfficiencyDevelop an optimized manpower strategy across field collections, tele-calling, legal recovery, and digital collections.Implement AI-driven workforce allocation models to enhance productivity and reduce costs.Define KPI-based performance management frameworks to assess collection agent efficiency.Develop and conduct training programs for collection agents on compliance, digital tools, and customer negotiation techniques.Engage with third-party collection agencies to optimize external recovery support. 5. Budget Planning & Cost OptimizationDevelop and manage the annual budget for collections, IT upgrades, legal expenses, and workforce costs.Optimize cost structures by identifying cost-effective recovery methods and digital collection strategies.Track and analyze collection costs vs. recovery rates to maximize profitability.Coordinate with finance teams for effective allocation and utilization of collection funds. 6. Incentive Structure Design & Performance ManagementDevelop a performance-based incentive structure for field collection teams, tele-callers, and agency partners.Implement data-driven incentive models based on Collection Efficiency (CE), Roll-Back Performance, and Legal Resolution Metrics.Design an automated incentive tracking system integrated with the collection dashboard.Ensure that the incentive structure is aligned with compliance policies and does not encourage aggressive recovery tactics. 7. Performance Monitoring & ReportingDevelop and manage real-time dashboards for tracking collection efficiency, delinquency trends, and workforce performance.Generate and present MIS reports, KPI analysis, and trend forecasting to senior management.Provide insights on root causes of slippages and corrective actions to improve portfolio quality. Key Skills & Competencies: Expertise in IT-driven collections, system implementation, and BRD documentation Strong knowledge of RBI/NBFC collection guidelines, compliance, and risk mitigat Qualifications : MBA/PGDM in Finance, IT, Business, or a related field

Must have experience in Talent acquisition, Talent Management, Recruitment, PMS, Training & Development, Head hunting, Appraisal cycle, Reward management, knowledge about prepare the job description & KPI, KRA Required Candidate profile Coordination with departments & conducts the training & people management Must have min 6+ Yrs experience in Talent acquisition in manufacturing company & corporate experience add advantage.

Role & responsibilities As a Pre Sales Lead, you will contribute significantly to the success of the sales team by providing valuable insights and solutions to potential clients, ultimately driving business growth and customer satisfaction. Responsibilities * Develop and implement a comprehensive pre-sales strategy aligned with the company's overall sales goals. * Conduct thorough needs analysis to understand client requirements and challenges. * Define and refine pre-sales processes, methodologies, and best practices. * Set clear performance goals and expectations for the pre-sales team. * Track and analyze key performance indicators (KPIs) to measure team effectiveness. * Provide regular feedback and coaching to team members to drive continuous improvement. Preferred candidate profile * Bachelor's degree in Business, Marketing, or a related field. * 5+ years of experience in a pre-sales or solution consulting role, preferably in the real estate industry, with at least 2 years in a team leadership position. * Passion for customer success and a commitment to delivering exceptional service. * Strong analytical and problem-solving skills with the ability to develop creative solutions. * Ability to work effectively in a team environment and collaborate with cross-functional teams. * Work from office : Work Location - Bellandur. Perks and benefits Medical Insurance

Roles & Responsibilities Financial analysis, Forecasting & Budgeting Actual vs budget analysis and providing KPIs and key insights Prepare and present forecasting reports Adhere to the law and companys policies Detailed revenue and expense analysis and control for any leakage or saves Liaising with other stakeholders Support automation and optimize business processes Working on ad hoc request received from internal and external stakeholders Strong analytical, problem-solving and communication skills Excellent excel and PowerPoint skills

Key Responsibilities: Co-ordination with Internal/External Suppliers and Stakeholders : Collaborate with suppliers and stakeholders across various functions. Order Processing and Monitoring : Process and monitor orders against suppliers. Supply Plan Management : Work towards meeting the supply plan. Procurement Signal Management : Monitor and adjust planned and released procurement signals, expediting as necessary. Metrics Analysis & Reporting : Analyze and report metrics, with experience in Xelus, GOMS, and aftermarket planning. Planning System Strategies : Develop strategies to improve signals across the supply chain. Parameter Adjustment : Monitor and adjust parameters in the planning system. KPI Analysis : Analyze and interpret Key Performance Indicators to identify areas for improvement and action plans. Operational Planning Execution : Execute the daily operational planning process within a specified functional area. Risk Mitigation : Identify potential supply chain failures and mitigate associated risks. Stakeholder Collaboration : Work closely with internal and/or external stakeholders to develop short-term tactical improvements. Process Improvement Participation : Participate in functional process improvement teams. External Qualifications and Competencies Competencies: Communicates Effectively : Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer Focus : Build strong customer relationships and deliver customer-centric solutions. Drives Results : Consistently achieve results, even under tough circumstances. Global Perspective : Take a broad view when approaching issues, using a global lens. Manages Complexity : Make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Optimizes Work Processes : Know the most effective and efficient processes to get things done, with a focus on continuous improvement. Materials Planning System Utilization : Use the materials planning system to manage supply and demand plans, taking long-term corrective action on exception messages and other alerts based on root cause analysis. Part Change Control Management : Evaluate and implement engineering change requests to meet customer delivery requirements while minimizing excess and obsolete inventory. Plan for Every Part (PFEP) : Use PFEP principles to ensure delivery of the right part at the right time in the right quantity to the right place. Master Supply Scheduling : Establish and maintain a valid Master Production Schedule for a family of products. Material Planning : Use advanced tools to make decisions related to parts availability, inventory optimization, and root cause analysis. Materials KPI Management : Operate in relation to recent or historical outputs compared to expectations to determine next steps to drive improvement. Values Differences : Recognize the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: College, university, or equivalent degree required. This position may require licensing for compliance with export controls or sanctions regulations. Additional Responsibilities Unique to this Position Experience: Minimal to intermediate level of experience required. Working Shift: 5 pm to 2 am IST

Key Responsibilities: Planning System Strategies: Develop planning system strategies to improve signals across the supply chain. Parameter Monitoring: Monitor and adjust parameters in the planning system. Use common processes, tools, and information systems. KPI Analysis: Analyze and interpret Key Performance Indicators to identify areas for improvement and action plans. Operational Planning: Execute the daily operational planning process within a specified functional area. Risk Mitigation: Identify potential supply chain failures as part of the planning process and mitigate associated risks. Stakeholder Collaboration: Work closely with internal and external stakeholders to develop short-term tactical improvements. Consistent Planning Signals: Use the planning system to drive consistent planning signals across the supply chain. Process Improvement: Participate in functional process improvement teams. External Qualifications and Competencies Experience: 3 to 5 years of experience in supply chain planning. Experience in handling various constraints in material planning and logistics. Experience in managing multiple stakeholders, both internal and external. Ability to analyze issues and propose possible options or solutions. International Supply Chain Exposure - Experience with global logistics and regulations. Proficient in ERP systems for data analysis and reporting. Supply Chain KPIs - key performance metrics. On-Time Delivery (OTD) On-Time In-Full (OTI) Supplier Schedule Adherence - Assess and ensure supplier compliance with schedules. Experience in Material Planning Experience in handling Global and Local Suppliers Candidate will be working in 12 PM - 9 PM Competencies: Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer Focus: Building strong customer relationships and delivering customer-centric solutions. Drives Results: Consistently achieving results, even under tough circumstances. Global Perspective: Taking a broad view when approaching issues, using a global lens. Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Materials Planning System Utilization: Uses the materials planning system to manage supply and demand plans, taking long-term corrective action on exception messages and other alerts based on root cause analysis. Part Change Control Management: Evaluates and implements engineering change requests to meet customer delivery requirements while minimizing excess and obsolete inventory. Plan for Every Part (PFEP): Uses PFEP principles to ensure the delivery of the right part at the right time in the right quantity to the right place. Master Supply Scheduling: Establishes and maintains a valid Master Production Schedule for a family of products, ensuring alignment with manufacturing and assembly assets. Material Planning: Uses advanced tools to make decisions related to parts availability, inventory optimization, and root cause analysis. Materials KPI Management: Operates in relation to recent or historical outputs to determine next steps for improvement, balancing trade-offs to influence KPIs while minimizing the impact on others. Values Differences: Recognizing the value that different perspectives and cultures bring to an organization. Additional Responsibilities Unique to this Position Qualifications: College, university, or equivalent degree required. This position may require licensing for compliance with export controls or sanctions regulations. Knowledge/Skills: Advanced Excel skills required.

Job Summary: We are looking for a strategic and hands-on Talent Management Manager to lead the design, development, and execution of talent strategies that drive business performance. This role will focus on building leadership pipelines, managing performance and succession processes, and enabling Staff development and engagement across the organization. Key Responsibilities: Performance Management Process (Role is to focus on the development and implementation of the PMS) Create the process by getting buy-ins from the stakeholders Lead and create different KRAs for all roles in the organization and work closely with the leadership/ HODs in year one of the launch Six-monthly reviews, ratings, and letters to be engaged Lead end-to-end performance review cycles, including goal setting, mid-year reviews, feedback, and year-end evaluations. Lead regular talent review and calibration sessions with senior leaders. Talent Review and Career Development Skill mapping of existing talent based on knowledge, performance, and ability to grow Identifying high-potential talent, internal mobility, job enrichment, internal job posting, grievances at the career growth level (if any) Create career pathing frameworks and support managers in developing staff growth plans Learning and Development: Design and roll out leadership programs for first-time managers Design and implement culture workshops, training, and engagement. Staff Engagement: Conducting a gallop - 12 question survey to understand the pulse of the organization. Ask/ need/ expectations of employees that connect with the values of the organization. Support engagement initiatives based on the survey results and recommend action plans. Stakeholder Management: Partner with business leaders to ensure alignment of talent priorities with business needs. Work with external consultants on all areas of work. Eg, Training partners, engagement survey partners, or any. Qualifications: Master's in Human Resources, Business, Psychology, or related field. 8–10 years of experience in talent management, with at least 2 years in a managerial or specialist role. Strong understanding of performance, succession, and leadership development processes. Experience in managing talent systems. Excellent facilitation, communication (written and spoken), and stakeholder engagement skills. Analytical thinking with the ability to derive insights from data and drive actions. Preferred Skills and Attributes: Certification in coaching, psychometric assessments, or leadership programs Proven experience in designing and implementing large-scale talent programs. Ability to work in a fast-paced, matrixed, and global environment. Remuneration: 7 LPA to 7.5 LPA (will be decided based on the shortlisting criteria) Role & responsibilities

Learning & Development Monitor budgets, ROI, and report. Drive initials for leadership development, planning, and employee engagement. PMS Plan and manage annual PMS cycle. KPI & KRA Analyse performance data & identify high performers. Required Candidate profile Only Male candidate is required. MBA/PGDM in HR 4-7 years of experience. Good knowledge of learning principles, PMS processes. English communication. Proficiency in HRMS/HRIS & data analysis tools.

Hiring for FPA Analyst with leading MNC. Designation: Analyst -FPA Exp: 2+ yrs tp 8 yrs Location: Pune (Kharadi) Work Mode ; Hybrid Please Note: Global Exposure is mandatory. What You Will Do: Analyze trends including volume and pricing and provide insights to the divisional teams on Key performance metrics Coordinate monthly close and forecast activities, including communicating guidance, facilitating system loads, analyzing results Salles/ Gross profit & SG&A), and preparing content for financial reviews with senior leadership Perform Operation income reconciliation from Forecast to Actuals Prepare Daily sales variance vs forecast to arrive at month end finish estimates Vs forecast Primary owner of developing a driver-based 50/50 forecast Preferred Qualifications: CA/ CMA Qualified (Only) Financial planning and analysis experience Ability to translate financial analysis into insights and action plans Ability to identify key metrics critical to business performance and provide easily understood and actionable management reporting Strong analytical, critical thinking and problem-solving skills

Lead Performance Management Location: Visakhapatnam Industry: Electronics & Industrial Automation Department: Human Resources Reporting To: Managing Director (MD) and Vice President (VP) – Dual Reporting Job Purpose: To lead and institutionalize a performance-driven culture across the organization through strategic implementation of the Performance Management System (PMS), including Balanced Scorecard (BSC) methodology. This role ensures performance alignment with business goals and provides data-driven insights to the MD and VP. Key Responsibilities: Strategic Performance Management Design and manage the end-to-end PMS for the organization. Act as a strategic advisor to the MD and VP to align business and people performance. Institutionalize Balanced Scorecard (BSC) to measure performance across Financial, Customer, Internal Process, and Learning & Growth perspectives. Balanced Scorecard (BSC) Framework Develop BSC-based scorecards at organization, department, and individual levels. Define SMART KPIs across all four BSC dimensions: - Financial: Revenue per employee, cost reduction initiatives. - Customer: Client satisfaction scores, project delivery metrics. - Internal Processes: Operational efficiency, compliance adherence. - Learning & Growth: Training hours, innovation participation, succession readiness. Generate dashboards and BSC reviews for strategic decision-making by MD and VP. Appraisal and Review Management Lead annual and mid-year performance review cycles. Drive calibration and moderation processes across departments. Ensure objectivity, consistency, and linkage of performance to rewards. Goal Setting & KPI Cascading Work with functional heads to set and align KRAs/KPIs based on the BSC. Ensure cascading of goals from corporate to individual levels through a structured process. Data Analysis & Reporting Provide monthly and quarterly MIS on performance metrics. Analyze performance data to identify trends, gaps, and improvement opportunities. Employee Development & Talent Decisions Partner with L&D to link performance outcomes to training and development. Enable succession planning, HiPo identification, and role readiness mapping using BSC insights. Automation & Process Improvement Leverage HRMS tools (e.g., SuccessFactors, Darwinbox) to digitize and track performance. Continuously improve PMS and BSC processes using industry benchmarks and internal feedback. Key Requirements: Education: MBA/PGDM in HR or equivalent from a reputed institute. Experience: 8–12 years in HR with a strong focus on Performance Management and Balanced Scorecard implementation. Industry Preference: Electronics, Industrial Automation, Engineering, or Manufacturing. Technical Skills: Proficiency in BSC, PMS modules of HRMS systems, Excel, analytics, and dashboard tools. Behavioral Competencies: - Strategic thinking and execution capability. - Strong communication and stakeholder engagement skills. - Ability to manage dual reporting and multiple business expectations. Preferred Attributes: Demonstrated experience in deploying BSC in a manufacturing or engineering environment. • Strong analytical skills to interpret performance data for leadership use. • Comfortable working in matrix organizations with cross-functional dependencies.

Key Responsibilities Team Management & Leadership Supervise, mentor, and manage a team of agents to consistently meet or exceed operational targets. Provide regular coaching, feedback, and support to drive performance and ensure service quality. Foster a positive, engaging work environment that promotes employee development and team cohesion. Resolve escalated issues effectively while maintaining high standards of customer service. Operational Excellence Monitor daily operations to ensure compliance with SLAs, KPIs, and client requirements. Identify gaps in workflows and implement process improvement strategies. Drive performance metrics related to quality, efficiency, and customer satisfaction. Collaborate with HR, Training, and Quality teams to align operations and enhance outcomes. Reporting & Performance Tracking Analyze key performance indicators and trends to inform decision-making and corrective actions. Develop and present performance reports to senior leadership, highlighting successes and areas for improvement. Offer data-driven insights and recommendations for ongoing process enhancements. Client Interaction & Relationship Management Build and maintain strong relationships with clients and stakeholders to ensure satisfaction. Attend client review meetings to discuss operational performance, share updates, and explore service improvement opportunities. Act as a point of contact for client concerns, ensuring timely and effective resolution.

Hiring for a Financial Analyst! Experience : Minimum 2 years Location : Pune Address: Shreenath Plaza, Dnyaneshwar Paduka Chowk, A Wing, Modern Engineering College Rd, Sud Nagar, Shivajinagar, Pune, Maharashtra 411005 Salary: As per company norms Joining: Immediate Industry Type: Education / Training Department: Finance Work Mode: Work From Office (Full time Job) Roles & Responsibilities: Analyze financial statements and reports to assess company performance Assist in budgeting, forecasting, and variance analysis Evaluate cost structures and provide costing analysis Monitor financial performance using key metrics and KPIs Prepare detailed financial models and reports for management Support strategic planning and financial decision-making Coordinate with departments for data gathering and financial reviews Required Skills: Strong knowledge of financial analysis, costing, and budgeting Proficiency in Excel and financial modeling tools Understanding of accounting principles Analytical and critical thinking skills Attention to detail and accuracy Good communication and reporting skills References are highly appreciated! This is an exciting opportunity for a results-driven professional. If you have a passion, we encourage you to apply. Apply Now: Drop your resume on 8308907577 or kmaran@sevenmentor.com.

About The Company: ARAs client TechGlobal (pseudonym) is a global leader in strategy, technology consulting and digital services, enabling clients in more than 100+ countries to implement cutting edge solutions in their transformation journey. TechGlobal helps businesses become digital-first and digital-ready. The company has a global presence with 600000+ employees ( 200000+ in India). India is a focus for them with their Development Centres presence in over 10 locations across Tier 1 and Tier 2 cities. They are recognised for their people first and employee oriented policies. Along with offering hybrid work options, a Pan India presence gives flexible location options to employees. The Role: ServiceNow Performance Analytics Key Responsibilities: Collaborate with cross-functional teams to define requirements and design applications to meet business process and application requirements. Assist in the implementation of ServiceNow Performance Analytics to ensure successful migration and implementation. Provide technical expertise in ServiceNow Tools Administration to ensure optimal performance and functionality. Develop and maintain technical documentation to ensure effective knowledge transfer and support for end-users. Skills Required: Must To Have Skills : Experience in ServiceNow Performance Analytics. Good To Have Skills: Experience in ServiceNow Tools Administration. Strong understanding of cloud migration and implementation processes. Experience in collaborating with cross-functional teams to ensure successful implementation. Experience in developing and maintaining technical documentation. Qualifications & Experience: BE/BTech (Computer Science, Information Systems or equivalent) 6+ years overall IT experience

Team Lead for the Order Management (O2C) domain Face-to-Face Interview Only On-paper Team Lead (min. 2 yrs) Shift: 9:30 PM-6:30 AM CTC: 6.5-10.5 LPA WFO: Bangalore Call: +91-9810996899 (Mon-Sat, 10 AM-6 PM) Send your resume: latika.chopra05@gmail.com Required Candidate profile Current on-paper Team Lead position - Min 2Yrs & 10-11 direct reportees Strong in: KPI, KRA, SLA management, escalation handling, and process improvement. Excellent verbal and written communication.

Data-Driven Decision Making Process Optimization Stakeholder Comm SOP & KPI Standardisation Risk Management Innovation & Transformation Vendor Management Cross-Functional Collaboration Negotiation & Conflict Resolution Customer Success & Retention

Job Summary: We are seeking a dynamic and experienced HR Manager to lead and enhance our Performance Management System (PMS) processes. The ideal candidate will have a proven track record of successfully implementing and managing PMS frameworks, combined with solid exposure to recruitment in a fast-paced environment. PMS HR Manager focuses on improving the overall effectiveness and health for group companies by implementing strategies to enhance employee performance, workplace culture, and organizational structures. Key Responsibilities: Performance Management • Design, implement, and manage end-to-end PMS processes tailored for a real estate organization. • Drive adoption and effective usage of PMS tools/software across the company. • Facilitate goal setting, mid-year, and annual reviews, ensuring alignment with business objectives. • Train managers and employees on PMS best practices, feedback mechanisms, and performance conversations. • Analyse PMS data to provide insights for talent development, succession planning, and rewards e.g. employee of the quarter. • Continuously review and improve PMS policies in line with industry standards and organisational goals. Core Responsibilities: 1. Organizational Development Strategy: Develop and implement OD strategies that align with the organization's goals and objectives. Work with leadership to identify areas for improvement in organizational processes, structure, and workforce capabilities. Foster a positive and engaging workplace culture that supports growth and development. 2. Performance Management: Design and manage performance management processes to ensure continuous employee feedback and development. Collaborate with managers to set performance goals and provide guidance on employee evaluations. Monitor and enhance employee productivity and engagement. 3. Leadership Development: Design and facilitate leadership development programs aimed at equipping managers with the skills needed to lead teams effectively. Identify high-potential employees for future leadership roles and develop tailored growth plans for them. 4. Collaboration with Stakeholders: Work closely with business leaders, department heads, and HR teams to align OD initiatives with business needs. Act as a consultant to different departments regarding team dynamics, organizational issues, and employee development. 5. HR Expertise: Deep understanding of HR functions, including talent management, performance management, and employee development.

Experience in SAP CRM One-Order Framework and WEBUI Development (including BOL, GENIL enhancements etc.) Development expertise in S/4 ABAP Customer Management Service Knowledge of the data model in SAP S/4 Customer Management Must have working experience of BAdI, Post processing Framework, BAPI and usage of SOAP/REST services etc. Experience in Agile development approach"

Key Responsibility Responsible for fault repair, S2S activities for airtel broadband customers for the Circle Responsible for KPI delivery as per target & action for continues improvement Responsible for identification of improvement areas for the circle & define corrective actions Responsible for quality of fault repair /workmanship in the circle Responsible for continuous improvement in customer experience Responsible for process & SoP adherence Responsible for reduce OPEX expenditure & Cost efficiencies as per AoP S2S (New sales, rental upgrade, technology migration, Other LoB products etc) through service teams. Optimum use of resources with planned productivity Responsible for timely material consumption Responsible for QOS parameters related to TRAI, Regulatory & statutory compliance for the circle/Cluster Improvement of audit score for the circle Anticipate risks on services & take proactive action to ensure customer satisfaction Partner Management : FR - Partner identification along with SCM, Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts. Regular review with partners. Timely NFA / PR/PO for material & services Work closely with all stakeholders to ensure smooth operations. Recommend process improvement to enhance customer experience Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score Up keeping of broadband network (Cable Copper & ODN) and Network elements for circle/Cluster Reduction of GFR, SLA, CFI & Quality of workmanship (Repeat + Reopen) In depth knowledge of broadband/FTTH, WiFi network, Broadband CPEs & copper / FTTH quality parameters. Regular monitoring of fault repair performance, analyze customer faults for corrective actions Monitor individual performance at engineers, TL & ZI wise performance. Responsible for reduction in open SR & SRs outside SLA. Track reason for outside SLA cases & corrective actions Gate meeting at defined frequency Visits as per defined norms Marquee permissions Proactive corrections New process implementation

Role & responsibilities: RAN Post Optimization Network Engineer | Market Area, North America (MANA) 1. Deep Knowledge of Swap/Cluster Acceptance Procedure. 2. Deep Knowledge of Ericsson OSS KPIs & Counters for LTE & VoLTE. 3. Hands-On with LTE KPI Optimization comprising of LTE/VoLTE Accessibility, Retainability & THP for Ericsson System 4. Hands-On with NR NSA KPI Optimization comprising of Accessibility, Retainability & THP for Ericsson System 5. Good understanding of RRC, ERAB procedure, Handover Preparation & Handover Execution procedure, PRB Utilization. 6. Good understanding on drops due to UE lost, MME drops, drops due to Handover. 7. Ericsson tool knowledge Ericsson Performance Portal (EPP),Ericsson Network Manager (ENM) preferred. 8. Basic knowledge of Nokia Counters, NetAct is added advantage 9. Knowledge of Drive Test KPIs such as RSRP, RSRQ, SINR, CQI, RI 10. Knowledge of 5G Standalone (Optional) 11. Basic Knowledge of Power BI (Optional) Working Model: Hybrid: • Laptop collection & KT: First 2-4 weeks from Office • Post KT: 100% Remote Preferred candidate profile : Preferred Base Location (For Laptop Collection): • 6 EGI Locations: Noida, Gurgaon, Bangalore, Kolkata, Chennai, Pune.

Role & responsibilities: RAN Post Optimization Network Engineer | Market Area, North America (MANA) 1. Deep Knowledge of Swap/Cluster Acceptance Procedure. 2. Deep Knowledge of Ericsson OSS KPIs & Counters for LTE & VoLTE. 3. Hands-On with LTE KPI Optimization comprising of LTE/VoLTE Accessibility, Retainability & THP for Ericsson System 4. Hands-On with NR NSA KPI Optimization comprising of Accessibility, Retainability & THP for Ericsson System 5. Good understanding of RRC, ERAB procedure, Handover Preparation & Handover Execution procedure, PRB Utilization. 6. Good understanding on drops due to UE lost, MME drops, drops due to Handover. 7. Ericsson tool knowledge Ericsson Performance Portal (EPP),Ericsson Network Manager (ENM) preferred. 8. Basic knowledge of Nokia Counters, NetAct is added advantage 9. Knowledge of Drive Test KPIs such as RSRP, RSRQ, SINR, CQI, RI 10. Knowledge of 5G Standalone (Optional) 11. Basic Knowledge of Power BI (Optional) Working Model: Hybrid: • Laptop collection & KT: First 2-4 weeks from Office • Post KT: 100% Remote Preferred candidate profile : Preferred Base Location (For Laptop Collection): • 6 EGI Locations: Noida, Gurgaon, Bangalore, Kolkata, Chennai, Pune.

External job description The Primary responsibility of the role is to perform campaign operations to improve visibility of the content in Amazon Prime Video. The role will require the candidate to quickly understand the campaign ops tools and operation workflow tools. Associate need to continuously adapt and learn new features of the program and improve on their acumen to quickly edit and fix up contents. Associate has to follow editing SOP to spot/catch errors in the content. Associate needs to perform content quality check to qualify user experience for content viewing (flow and format quality). Associate will need to use software tools for quality audit, content editing and data capture. The associate will need to be aware of the operations metrics like productivity (Number of titles processed per hour), quality (defect %age) and delivery/latency SLA. The associate will be measured on compliance to these Metrics, SLA requirements, QA guidelines, team and personal goals. Associate should be a team player and come up with improvement ideas to their direct report and improve the editing/QA process. The associate will need to often contact stakeholders globally to provide status reports, communicate relevant information and escalate when needed. The role is an individual contributor role. The role requires a graduate degree with exposure to MS office and comfort with numbers. In addition the associate should have attention to detail, good communication skills, and a professional demeanor. The role requires the associate to be comfortable with night shift hours and flexible to extend support during critical business requirements Qualifications: Completed under graduation (UG) in any stream Analytical knowledge to solve basic mathematical and logical problems Candidate should be familiar with excel function. Ability to communicate effectively Strong attention to detail in editing content and deep dive and identify root causes of issues Good at problem solving, data analysis and troubleshooting issues related to content editing NOTICE PERIOD: Immediate OR (0-15 days)Only

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: UxM - NexThink. Experience3-5 Years.

Hi Job Enthusiasts! Greetings from ShiningStars Hiring for Assistant Manager Operations Lucknow Location. Company: Leading Multinational BPO (E-commerce Voice Process) Job Type: Full-Time | Work from Office Location: Lucknow Open Positions: 10 About the Company: We are a trusted BPO partner for some of Indias top e-commerce brands. With a strong presence across the country, we specialize in delivering efficient and quality-driven customer service. Our Lucknow branch is expanding, and we are looking for enthusiastic leaders to join our operations team. Roles and Responsibilities: Supervise daily operations of the e-commerce voice process team. Lead and motivate a team of customer support agents to achieve KPIs. Ensure adherence to SLAs, quality standards, and customer satisfaction targets. Monitor real-time performance and prepare improvement strategies. Conduct regular team huddles, coaching sessions, and trainings. Handle escalations and collaborate with cross-functional teams to resolve issues. Present team performance reports to higher management regularly. Eligibility Criteria: Minimum 5 years of experience in the BPO industry. At least 2 years of experience as an Assistant Manager Operations. Graduation in any stream is mandatory. Strong communication skills in English and Hindi. Proven track record of managing teams and delivering performance improvements. Prior experience in e-commerce and voice-based customer service is highly preferred. Immediate joiners will be given priority. Compensation and Work Details: Salary: Up to 5.5 LPA (Hike up to 30% depending on last drawn and interview performance) Working Days: 6 days a week with 1 rotational off Interview Mode: Virtual How to Apply: Send your updated CV via WhatsApp to Homa at 9696714723. If the call isn’t answered, please drop a message mentioning the role. Stay Updated on Openings: Join our official WhatsApp channel: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 #HiringNow #AssistantManager #OperationsJobs #LucknowJobs #EcommerceSupport #VoiceProcess #BPOCareers #TeamHandling #CustomerService #LeadershipOpportunity #ApplyNow #ShiningStarsRecruitment Let me know if you also want a shorter version for WhatsApp or a creative variation for LinkedIn.

1.Manage the full cycle of performance appraisals (goal setting, mid-year reviews, annual evaluations) 2.Strong analytical, communication, and interpersonal skills. 3.Experience in conducting employee training or workshops on performance management.