386 Kpi Analysis Jobs - Page 16

Role & responsibilities The Domain Support Specialist is responsible for the technical capability in Automated Operations running of Services. includes diagnosis, fast domain support, routine resource fulfillment, (on site) technical support, the coordination, management and execution of proactive and reactive maintenance activities and implementation of change request by focusing on the allocation, implementation, configuration, activation and testing of specific services or resources. Key Responsibilities Acts as the escalation point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations. Actively monitor ticket queues to ensure timely r...

Greeting from Teleperformance...! Looking for immediate joiner Candidate must have experience in voice process, inbound, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in Voice process Salary up to 4.5 LPA 6 days working Contact - 9449900627, yamanurappa.kuri@teleperformancedbs.com

Job Description Job Description Job Title FIBE Analyst - KPI20 Activities Role Grade Dept VPE (Vehicle Process Engineering Team) - EFAI Location Chennai Organization Relationships Reports to Functional Heads of VPE & EFAI Supervises Co-ordinates with: Internal EE region plant team & IAP Team External Global description Purpose of the Role Maintain the KPI20 - Surface to production ratio for the existing plant evolutions. Update the KPI20 KPI dashboard Key Job Responsibilities Individually handle the KPI20 preparation work for various packages involved in various region project's globally Understand the requirement from the global team Responsible for do the complete study and understand from...

Position: GIS Team/Group Leader (Non-Voice Process) Experience: Minimum 2 years of documented team leading experience with exposure in GIS Mapping. Responsibilities: Team handling, coordination, shrinkage and attrition control, KPI management. Skills Required: Strong knowledge of mapping, navigation, ArcGIS, and GIS tools. Notice Period: Immediate to 30 days. Shift: US shift timings, 5 days work from office, rotational shifts, 2 rotational days off per week. Perks & Benefits: Both side cab facility within 30 kms from Gopanpally Wipro Hyderabad Campus; free meal facilities.

Job Summary: We’re looking for a skilled Radio Access Network Operations Auditing & Acceptance Engineer with up to 5 years of experience: Responsible for Auditing and Acceptance on Telecommunications Radio Access Networks Understand, revise and prepare operational processes to assure the correct service appliance and improvement Control all project metrics and SLAs and promote a proactive resolution of potential issues Ensuring proper fault handling and review, collecting metrics and driving/monitoring correction policy Major contribution to project/program management Advanced Auditing & Acceptance skills High level of Soft skills (communication, Problem-Solving, Interpersonal skills) Respon...

Key Responsibilities: -- Required Sales Team Leader -- Lead a team of Tamil , Telegu , English , kannada, Marathi , Bangali & Malayalam -speaking customer service agents. -- Monitor and manage daily team performance metrics (AHT, CSAT, FCR, etc.). -- Handle escalated customer issues and ensure timely resolution. -- Provide regular coaching, feedback, and performance reviews. -- Prepare daily/weekly/monthly performance reports. -- Conduct team meetings and briefings to update on process changes and targets. -- Ensure team adherence to quality standards, processes, and compliance guidelines. -- Coordinate with internal departments for smooth workflow and escalations. -- Identify training needs...

Key Responsibilities: Service Delivery Oversight: Manage the end-to-end delivery of services to clients/customers ensuring quality, consistency, and timeliness. Maintain and improve SLA adherence and client satisfaction. Implement best practices to enhance service delivery efficiency. Operations Management: Oversee operational workflows and continuously identify areas for process improvement. Coordinate across departments (e.g., support, engineering, sales) to ensure alignment in service execution. Manage budgets, resource allocation, and operational KPIs. Team Leadership: Lead, mentor, and develop a team of service delivery and operational staff. Conduct regular team performance reviews and...

Job Purpose Effectively driving sales through efficient department operations, customer service delivery, motivation and retention of store personnel and adherence to company norms. Education Qualifications Graduation/ Post Graduation Key Responsibilities Align departmental sales plans and quotas with business objectives, ensuring gross margin, stock on hand, brand mix, and discounts are managed as per strategy. Maintain operational consistency across stores, including merchandise, billing, demos, and inventory, through systematic reviews. Address field requirements with well-thought-out solutions to consistently meet department targets. Ensure the right product and merchandise mix, driving ...

LTE NETWORK OPTIMIZATION L3 Good hands on working at least 8 years experience on RF optimization (OSS based KPI) NPO skill set for 4G/5G opt and L3 analysis, ability to troubleshoot the kpis of 5G Clear understanding of LTE Fundamental-NR, Concepts and procedures i.e. Call flow etc. 'Having 03 years of hands-on experience on OSS Based LTE-NR Multi-layer (FDD+TDD) RF Optimization (Not just Audit & Monitoring but KPI degradation RCA, Recommendation, Parameter Change implementation, KPI improvement)' Should have knowledge of LTE, Multi-Layer idle and Dedicated mode parameters and understand behaviour of parameter tuning Good understanding of Nokia BTS h/wSystem Modules and RF modules and associ...

LTE NETWORK OPTIMIZATION L3 Good hands on working at least 8 years experience on RF optimization (OSS based KPI) NPO skill set for 4G/5G opt and L3 analysis, ability to troubleshoot the kpis of 5G Clear understanding of LTE Fundamental-NR, Concepts and procedures i.e. Call flow etc. "Having 03 years of hands-on experience on OSS Based LTE-NR Multi-layer (FDD+TDD) RF Optimization (Not just Audit & Monitoring but KPI degradation RCA, Recommendation, Parameter Change implementation, KPI improvement)" Should have knowledge of LTE, Multi-Layer idle and Dedicated mode parameters and understand behaviour of parameter tuning Good understanding of Nokia BTS h/wSystem Modules and RF modules and associ...

MBA HR and 10-15 years experience in HR Good communication and leadership skills Required Candidate profile Strategic HR Leadership, Core HR Systems and Compliance, Employee engagement and Culture, Performance management, Crisis management and advise