232 Reviews in Koko Networks Limited
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Tony Wambua
My wife made a payment to Koko gas erroneously last week Wednesday. She's been calling them ever since requesting for a reversal but nothing has been done almost a week later. One of the customer service operators actually hang up on her a …
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Lucky Sikolia
Repeated communication over noise pollution by agents not addressed. Its been a month. Your agents blasting noise in a residential area for more than 8 hours consecutively does not inspire potential customers to purchase your product. …
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Rachel Njeri
The cooker is very efficient only up till the cotton wool is unable to soak up the koko fuel.
Kindly advice new users that the cotton wool is replaceable after a period of …
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ruwaydah abdulrahman
Koko runs an amazing programme that serves low income earners and some middle class homes with an efficient and eco-friendly cooking stoves. …
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abdi Adow
I bought recently two days ago, daily I am using 2.3L ethanol fuel (jar) . Poor fuel efficiency, one jar fuel (2.3L ethanol) used up a day which is about Ksh 161 , monthly Ksh 4800. . Those sales lady will tell u , the full fuel jar will …
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Anne Kagonya
My on boarding experience was horrible .. the agent did not inform me of lack of stock and she let me go ahead and pay for a product that was non existent.. then you guys have the audacity to charge me 100 shillings for canceling my order …
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Athailus Bethiela
Poor communication, unreliable, poor supply chain. You failed to communicate to your customers and vendors in advance that you will NOT provide services during the election in Kenya. …
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Rahab Kimani
Have been having issues with KOKO. One side works and the other doesn't. Called your office and was told to be using both sides then I refuel because I can't refuel one side. I didn't that only for the refueling area to refuse to lock. Am …
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Kitney Mwende
Kisii office has the worst customer service I ever experienced. They're not even picking our calls and they rarely open. Please assist I need a refill, it has been 4days now!
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bonte swabby
Customer care services is the worst...they hung up on you....they give a lot of unnecessary lies...I have audios to support this I wish Koko would be on X...I'm still waiting for my refund from 12/12/2023 to date....