About KOKO Networks KOKO Networks is a venture-backed climate technology company with 1,000+ employees across East Africa, India, and Europe. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth. Our core lines of business are: (1) KOKO Fuel, a clean bioethanol cooking solution delivered to over one million households in Kenya and Rwanda via networks of agents with smart fuel ATMs; and (2) KOKO Climate, which retails the emissions reductions earned from switching households from deforestation-based fuels to a sustainable alternative. In 2021, KOKO was recognized as the world s leading emerging markets climate technology solution by the Financial Times and the International Finance Corporation. Your Role As we expand within and outside Kenya, we are looking for experienced Product Support Engineers to help investigate, triage, and resolve problems, allowing KOKO to deliver stellar performance to its customers. You will work closely with users of KOKO technology as well as technical teams to ensure problems are resolved within agreed SLAs. In this position, you ll have the opportunity to add value across KOKOs entire product suite. What You Will Do Take ownership of complex technical issues Research diagnose, troubleshoot, and triage problems and identify solutions to resolve them Collaborate with distributed teams of developers, quality engineers, and product managers Understand the product/technical roadmap and manage the impact of changes Work closely with Quality Engineering and SRE teams to facilitate releases and continuous deployment. Help define and manage procedures for proper escalation of issues to the appropriate internal teams. Track reported issues and provide regular reports to stakeholders according to agreed SLAs Make use of and build a product support knowledgebase KOKO s current technology stack includes (but is not limited to) Wordpress, Vue3.JS , Responsive layout, AWS, Kubernetes, Terraform, Python, Flask, Postgres, Kotlin, Java, Firebase, C++, Celery, Message Queues, Odoo ERP, Git.. What You Will Bring to KOKO Two or more years of experience working as a product support engineer. Ability to write Python and shell scripting as well as SQL/PostgreSQL. Good understanding of AWS and Cloudwatch in particular. Knowledge of monitoring and alerting best practices. Deployment and Monitoring experience with cloud services such as AWS. Working knowledge of Linux operating systems, networking, and databases. Experience with event-driven systems and message queues. Strong analytical and root cause analysis skills Fast learner, able to adapt to situations and work in fast-paced environments with a never give up attitude. Strong communicator, both written and verbal, who is calm and decisive under pressure. Sound understanding and adherence to SDLC processes and practices. Prior experience working with Agile/Scrum in a team environment.
About KOKO Networks KOKO Networks is a venture-backed climate technology company with 1,000+ employees across East Africa, India, and Europe. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth. Our core lines of business are: (1) KOKO Fuel, a clean bioethanol cooking solution delivered to over one million households in Kenya and Rwanda via networks of agents with smart fuel ATMs; and (2) KOKO Climate, which retails the emissions reductions earned from switching households from deforestation-based fuels to a sustainable alternative. In 2021, KOKO was recognized as the world s leading emerging markets climate technology solution by the Financial Times and the International Finance Corporation. Your Role You will be expected to maintain our information technology systems, hardware and networks, and perform both technical and administrative tasks to ensure optimal functionality of ICT systems and efficiency of the ICT service desk. What You Will Do Coordinate ICT Operations across KOKO offices in Kenya. Provide technical support and assistance to internal users by responding promptly to IT support requests and resolving issues effectively Continuously evaluate and improve IT operations processes and procedures, identifying areas for optimization and implementing changes as necessary. Collaborate with IT vendors and service providers, to ensure that services are delivered according to agreed-upon service level agreements (SLAs) Enter and maintain all ICT assets on the designated ICT asset management system. Manage all movements of ICT assets in ICT storage areas, assignment to users as well as consistently in the Asset management system. Ensure the security and integrity of IT systems by enforcing policies and procedures. Monitor and troubleshoot hardware and network issues and ensure prompt resolution. Collaborate with the Global IT team to standardize and improve infrastructure, Standards Operating processes and IT operations. Provide technical support or training for systems and networks First point of contact and support between end users and higher level support Install and configure compliant software and hardware (printers, scanners etc) Keep up to date with best practices for user support, assets management and operations efficiency What You Will Do Have a BSc in a relevant field e.g. information technology or computer science Experience with ITIL, Agile, or other IT best practices is an advantage Experience in business productivity tools or specific expertise with Google Workspace is an advantage. Certification (CompTIA Network+, CompTIA Security+ ) is an advantage Experience in network management and help desk support Solid knowledge of IT systems and applications Understanding of TCP/IP protocols and LAN/WAN configuration Strong communication and interpersonal skills Great attention to detail Excellent communication, organizational and coordination abilities Critical thinker and problem-solver
KOKO Networks is a venture-backed climate technology company with 1,000+ employees across East Africa, India, and Europe. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth. Our core lines of business are: (1) KOKO Fuel, a clean bioethanol cooking solution delivered to over one million households in Kenya and Rwanda via networks of agents with smart fuel ATMs; and (2) KOKO Climate, which retails the emissions reductions earned from switching households from deforestation-based fuels to a sustainable alternative. In 2021, KOKO was recognized as the world s leading emerging markets climate technology solution by the Financial Times and the International Finance Corporation. The Carbon Specialist (Climate Operations) will be a key member of the Climate team, leading field research operations for carbon projects in Kenya & Rwanda. This role is essential for the planning, execution, and supervision of on-ground research studies required for monitoring, reporting, and verifying carbon emissions reductions from KOKO s clean cooking systems. You will ensure that field studies are designed and implemented in accordance with the requirements of international carbon crediting methodologies and audit agencies. The role will report into the global Climate team and collaborate closely with local operations and research partners. What You Will Do The key objective of this role is to ensure smooth and compliant management of carbon projects that underpins KOKO Networks carbon credit revenue streams. This role also drives regulatory risk assessment and strategic planning to adapt to the evolving carbon market landscape. The role involved End-to-end planning and management of the project cycle workflow, including: Single-handedly designing and driving registration cycles for new carbon projects Collaborating with the Issuance Cycle team to l ead end-to-end management of renewal cycles for existing projects Assist in planning and implementing the carbon credit issuance cycle for all active projects. Design and collaborate with local teams to execute baseline field studies required for carbon methodology compliance. Assist in implementing and managing annual fuel consumption studies (e.g. Kitchen Performance Tests) and coordinate with third-party audit agencies for on-site verifications. Write analytical research reports and field documentation to support carbon registration and issuance cycles. Support the onboarding and training of local field teams and enumerators. Designing and Conducting quality check processes to ensure correctness and reliability of the sampling and collected data Ensure appropriate management of the records and documents related to all research activities Collaborate with internal teams and external stakeholders to ensure effective project execution and alignment with business objectives. What You Will Bring Bachelor s degree (or higher) in Environmental Engineering, Climate Change, Renewable Energy, or related field. 4+ years of experience in leading and independently managing carbon credit projects and understanding of carbon market regulations, especially clean cooking projects. Strong understanding of clean cooking technologies, household energy transitions, and related SDGs; thorough expertise of clean cooking methodologies, MRV systems, data analytics, and digital monitoring tools. Strong Expertise in statistics for data sampling and statistical analysis create a specialized spreadsheets for carbon projects in accordance with Carbon Sampling and Survey Guidelines Strong project management and stakeholder coordination skills , especially with auditors, NGOs, or field survey firms. Excellent written communication and reporting skills .
KOKO Networks is a venture-backed climate technology company with 1,000+ employees across East Africa, India, and Europe. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth. Our core lines of business are: (1) KOKO Fuel, a clean bioethanol cooking solution delivered to over one million households in Kenya and Rwanda via networks of agents with smart fuel ATMs; and (2) KOKO Climate, which retails the emissions reductions earned from switching households from deforestation-based fuels to a sustainable alternative. In 2021, KOKO was recognized as the world s leading emerging markets climate technology solution by the Financial Times and the International Finance Corporation. Your Role The Senior Researcher, Climate Operations will be a key member of KOKO s Global Climate team, responsible for leading the design, implementation, and supervision of field research operations for carbon projects in Rwanda. This role is central to ensuring the rigorous planning, execution, and reporting of research studies that underpin the monitoring, reporting, and verification (MRV) of carbon emissions reductions from KOKO s clean cooking systems. The Senior Researcher will ensure that all field studies are conducted in line with international carbon crediting methodologies, standards, and audit requirements. To guarantee both global consistency and local effectiveness, the role will operate within a dual accountability framework: Primary Reporting Line: Global Climate Operations Manager for technical oversight, strategic alignment, and delivery of climate research objectives Dotted-line Accountability: Rwanda Operations Management for operational alignment, stakeholder engagement, and on-ground execution support The role will ensure robust implementation of research activities with support from Rwanda Operations for access, logistics, and risk management, while maintaining scientific rigor, methodological compliance and carbon market alignment under the Global Climate team. What You Will Do Research Design & Methodology Develop a deep understanding of carbon monitoring requirements by reviewing relevant carbon standards, approved methodologies, and sector case studies. Design and lead baseline fuel use studies, charcoal usage studies, and other research activities required for methodology compliance. Lead the design and execution of annual project-specific fuel consumption studies (e.g., Kitchen Performance Tests), ensuring robust data for verification and issuance. Field Operations & Management Lead and Manage end-to-end workflow for on-ground research studies and reporting. Work closely with Rwanda Operations to secure: Access to KOKO Centers, agent networks, and households. Introductions and engagement with govt authorities & local stakeholders (e.g., REMA, District Offices). Field logistics, enumerator oversight, and payments/finance support. Manage study budgets, payment systems, expense tracking, and financial reporting. Proactively identify and manage field risks and collaborate with Rwanda Operations for swift mitigation. Recruit, onboard, and train internal and external field teams and enumerators for data collection Establish and oversee quality protocols for sampling design, data collection, and quality control. Coordinate with external auditors for field verifications to demonstrate compliance of MRV requirements. Prepare high-quality analytical reports, field documentation, and research outputs. Maintain comprehensive records and documentation of all research activities. Collaboration & Stakeholder Engagement Work closely with the Rwanda Operations team for implementation and ensure regular reporting to Rwandan Management about the work progress. Serve as a bridge between Global Climate and Rwanda Operations, fostering open communication, transparent reporting, and joint problem-solving. What You Will Bring 4+ years of experience in leading and independently managing field research , preferably in environmental, energy access, or carbon credit projects. Bachelors Degree or higher in relevant field of applied science & engineering Expertise in application of statistics for data sampling and analysis to achieve desired confidence interval and precision in the research outcome Strong project management and stakeholder coordination skills Proficiency in managing budgets , payments, and financial records related to research projects. Excellent written communication and reporting skills . Fluency in English and the local language is essential. Knowledge of analytical software and tools is highly desirable. Understanding of carbon offset methodologies , MRV (Monitoring, Reporting & Verification), and clean cooking impact measurement is highly desirable.
About KOKO Networks KOKO Networks is a venture-backed climate technology company with a team of 1,000+ staff across East Africa, India, and the United Kingdom. Our mission is to imagine and deliver technology that improves life in the world s fastest-growing markets. Our core lines of business are: KOKO Fuel, a clean, affordable, and renewable bioethanol household cooking solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; and KOKO Climate, which retails the certified emissions reductions that are generated by transitioning households from deforestation-based charcoal and other dirty fuels to KOKO Fuel. In 2021, KOKO was selected as the world s leading emerging markets climate technology solution by the Financial Times and the IFC, and, in 2022, KOKO received the Keeling Curve Prize for climate impact. Your Role As Project Manager Strategic Programmes, you will support the Head of Programme Management in overseeing KOKO s 75+ technology initiatives. This role emphasises strategic enablement driving governance discipline, preparing executive-ready insights, and strengthening cross-functional alignment. The ideal candidate brings honesty, integrity, diligence, and meticulous attention to detail , ensuring leadership has clear visibility and confidence in delivery. You will focus on execution discipline, portfolio visibility, business-priority alignment, and sustainability-linked programmes , while also contributing to organisation-wide initiatives such as Monthly Tech All Hands and Monthly Demonstrations. What You Will Do Support programme governance forums, reviews, and cadences with accountability and follow-through. Track risks, dependencies, and milestones, escalating issues in a timely manner. Maintain dashboards, KPIs, and RAID logs for portfolio visibility.Prepare executive-ready reports and presentations. Align programme outcomes with business priorities across Engineering, Product, Compliance, and Operations. Support governance for sustainability-linked and compliance initiatives. Enable smooth execution of Monthly Tech All Hands and Demonstrations. Curate lessons learned, strengthen frameworks, and drive continuous improvement What You Will Bring to KOKO 3 5 years of project or programme management experience in technology-led organisations. Strong governance, reporting, and executive communication skills. Ability to prepare materials for senior executives and boards. Solid understanding of Agile-at-Scale, Waterfall, or Hybrid delivery. Proficiency in Jira, Confluence, and MS Office/Google Workspace; dashboarding experience a plus. An MBA from a premier institute is preferred
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