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Problem Management BT Group

3.0 - 7.0 years

0 Lacs

haryana

On-site

Role Overview: As a Problem Management - Senior Associate at BT International, your main responsibility is to ensure a positive perception of the problem management process and continuously improve the capability of problem management provided to customers. You will oversee the management of both reactive root-cause analysis (RCA) and proactive trend analysis, communicate and coordinate with concerned parties, prevent re-occurrence of incidents, and minimize the impact of incidents that cannot be prevented. Your role will involve overlooking the Known-error database. Key Responsibilities: - Ensure and monitor appropriate action is taken to anticipate, investigate, and resolve problems in sys...

Posted 2 months ago

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