3 Knowledgebase Systems Jobs

As a Content Development Associate Manager at Accenture, you will be part of the Operations Content Team, where your primary responsibility will be to bring your technical writing skills and creative personality to help build engaging and easy-to-understand employee and customer-facing material, with a focus on Lending Products. Your role will involve drafting procedures that align with various regulations such as Reg Z, ECOA, UDAAP, FCRA, FDCPA, and simplifying complex information into easy-to-understand instructions. You will collaborate with different departments and roles to develop creative solutions independently and drive projects effectively. Your key responsibilities will include developing, reviewing, and publishing technical procedures for various employees, collaborating with Project Managers and process owners to ensure content accuracy and alignment, designing processes, supporting new product launches, creating customer-facing FAQs, knowledge-based content, and maintaining accessible content locations. Your role will also involve managing timelines and priorities of projects, leveraging your experience in technical writing and content management within fintechs and/or financial services, knowledge of banking and lending regulations, and compliance expertise. To excel in this role, you must possess exceptional attention to detail, be self-motivated, have excellent written and verbal communication skills, and be adaptable to a fast-paced startup environment. You should also be proficient in tools like G-Suite, Microsoft Office, and knowledge-base systems, demonstrate ingenuity, creativity, and resourcefulness in decision-making, and show high motivation and dedication to deliver results within strict timeframes. Additionally, degrees or advanced training in technical writing, English, communications, or information will be beneficial. In this position, you will be required to analyze and solve moderately complex problems, create new solutions, understand the strategic direction set by senior management, interact with peers, manage medium-small sized teams, and work in rotational shifts when necessary. You will also play a crucial role in maintaining and organizing communication between process owners and stakeholders to ensure content review, feedback incorporation, and updates in internal communication channels for rollout to applicable teams. If you are passionate about content development, possess the required qualifications and experience, and thrive in a collaborative and dynamic work environment, we encourage you to apply for this role and be a part of our global professional services team at Accenture.,

As a Content Development Associate Manager at Accenture, you will be a part of the Operations Content Team where your primary responsibility will be to utilize your technical writing skills and creative abilities to create engaging and easily understandable content for both employees and customers, particularly focusing on Lending Products. Your role will involve drafting procedures that adhere to regulations such as Reg Z, ECOA, UDAAP, FCRA, FDCPA, and simplifying complex information into clear instructions. Collaboration with various departments and roles to devise innovative solutions, as well as independently driving projects, will be crucial aspects of your position. Key responsibilities include developing, reviewing, and publishing technical procedures for different employee groups, collaborating with Project Managers and process owners to ensure content accuracy and alignment across departments, assisting in designing processes, supporting new product launches by developing corresponding technical procedures, creating customer-facing FAQs and knowledge-based content, organizing and managing accessible content locations, prioritizing and managing project timelines, and ensuring compliance with banking and lending regulations. The ideal candidate for this role should have at least 3 years of experience in technical writing/content management within fintechs or financial services, possess expertise in lending and compliance, demonstrate flexibility and adaptability in a fast-paced environment, exhibit exceptional attention to detail, be self-motivated to manage workload efficiently, communicate effectively at all levels of the organization, have proficiency in tools such as G-Suite, Microsoft Office, and knowledge-base systems, identify and communicate key trends effectively, display ingenuity and resourcefulness in decision-making, show high motivation and dedication to meet strict deadlines, and hold degrees or advanced training in technical writing, English, communications, or related fields. In this role, you will be expected to analyze and solve moderately complex problems, create new solutions, understand team goals, interact with peers and management levels, make decisions that impact the team, manage medium-small sized teams, work in rotational shifts, and maintain communication between process owners and stakeholders to ensure content review and finalization for distribution to relevant teams.,

About SolidCAM: SolidCAM is a global leader in Computer-Aided Manufacturing (CAM) software, providing advanced and user-friendly solutions that seamlessly integrate with leading CAD systems such as SOLIDWORKS, Autodesk Inventor, and Solid Edge. With patented technologies like iMachining and specialized capabilities for Swiss, 5-axis, 2D, and 3D machining, SolidCAM equips manufacturers with unparalleled efficiency and a competitive advantage. As a Technical Writer and German Translator at SolidCAM, you will be an integral part of the global Documentation Team. Your primary responsibilities will include developing, writing, and maintaining English user documentation, which encompasses online help, user guides, and application tutorials. Additionally, you will be updating existing German user documentation and translating new English content into Native German. Collaboration with the GmbH team will be essential to tailor documents to resonate effectively with the German audience. Training on SolidCAM software and its CAD integrations will be provided to support you in this role. Responsibilities: - Develop and maintain high-quality English technical documentation. - Update existing German technical documentation and ensure accurate localization of new content to the German language. - Collaborate with the GmbH team and subject matter experts to translate technical details into comprehensive content. - Enhance documentation with new SolidCAM software versions. - Utilize Adobe products (RoboHelp, InDesign, Photoshop, and Illustrator) for authoring, managing documentation, creating images, and illustrations. - Edit and proofread technical content to ensure accuracy and clarity. - Manage documentation using content management and version control systems. - Handle multiple projects simultaneously, ensuring the delivery of high-quality documents. - Deliver user-centric and customer-focused documentation. Qualifications: - B2 level proficiency in German, both in writing and speaking. - Strong written and verbal communication skills. - Proficiency in MS Office and Adobe products (Acrobat, etc.). - Knowledge of HTML, CSS, and other web technologies. - Excellent organizational skills with attention to detail and the ability to manage multiple projects concurrently. - Strong interpersonal skills for effective team communication and collaboration, along with the capacity to work independently. - Motivation, dedication, and proficient problem-solving abilities. - Willingness to learn new technologies and applications, and stay updated with industry trends and best practices in technical writing. Preferred Qualifications: - Degree or certification in Technical Writing, Communications, Computer Science, Engineering, or related fields. - 2 to 4 years of experience as a Technical Writer, preferably with knowledge in design and manufacturing. - Minimum 1 year of experience in translating technical documents between English and German. - Basic understanding of software development. - Experience with 3D CAD design software (e.g., SOLIDWORKS, Solid Edge, Inventor, NX, etc.). - Familiarity with CMS and version control systems (e.g., Git integrated with RoboHelp and Atlassian Bitbucket). - Knowledge of Atlassian Jira for bug tracking, issue tracking, feature development, and agile project management. - Familiarity with MadCap Flare or similar help authoring solutions, WordPress, FTP solutions, and knowledgebase systems. What We Offer: - Opportunity to work with a global leader in CAM software solutions. - Collaborative and innovative work environment. - Competitive salary and benefits package. - Professional development and growth opportunities.,