Senior Associate Global Service Desk Owens & Minor India Private Limited

2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

As a Senior Service Desk Associate at Owens & Minor, you will play a crucial role in providing first contact support to end-users through various channels such as telephone, web portal, email, and chat. Your responsibilities will include managing the entire shift, assigning tickets to agents, providing guidance support, handling escalations, creating training plans, and ensuring timely resolution of end-user issues. You will work in a 24x7 support organization, assisting users with PC hardware, software, printers, and other IT-related issues. Key Responsibilities: - Act as a Senior Service Desk Associate and provide first contact support to end-users - Manage the shift, assign tickets, and p...

Posted 1 week ago

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