2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

As a Service Management - Tech Support Engineer, you will be responsible for providing customer-facing technical support, particularly for web-based products or e-commerce. The role requires a Bachelor's degree in Computer Science or a related field, or equivalent experience. Additionally, having at least 2 years of experience in customer-facing technical support is essential, with a preference for experience in ServiceNow Development/Administration. To excel in this position, you should possess a demonstrated creative problem-solving approach, strong analytical skills, and proficiency in analyzing log files and standard debugging concepts. Familiarity with incident management, knowledgebase, defect & escalation management tools and practices is crucial. Previous experience with the ServiceNow platform, including Service/Project Management, SLA Management, Service Catalog, Customer Service Management, Workflows & Approvals, is highly desirable. Moreover, the successful candidate will have experience troubleshooting web applications and JavaScript code. Excellent communication skills, both verbal and written, are essential for this role. Additionally, advantageous skills include previous experience in ITSM implementation and providing SaaS support. In terms of education, a Bachelor's degree in Computer Science or a related field, or equivalent experience, is necessary, along with at least 2 years of experience in customer-facing technical support for web-based products or e-commerce. Furthermore, a minimum of 2 years of ServiceNow Development/Administration experience is mandatory.,

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