Lead Functional Consultant, Customer Support Icertis

8.0 - 12.0 years

0 Lacs

pune, maharashtra

On-site

Role Overview: You will be responsible for understanding how the ICI product works and how it is used by customers. Your role will involve working closely with the customers (Global Customer Base) to answer questions about features and capabilities of the product. Additionally, you will interact with customers on/off-site to work on new product enhancements and configuration changes, implementing new changes using functional skills on customer environments. Providing consultation on product features, reviewing customer implementation, and enhancing the customer system for a better user experience will also be part of your responsibilities. You will be expected to develop knowledgebase articl...

Posted 4 weeks ago

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Lead Functional Consultant, Customer Support Icertis

8.0 - 12.0 years

0 Lacs

pune, maharashtra

On-site

As an experienced Application Support/Functional Consultant, you will play a crucial role in understanding and enhancing the functionality of the ICI product to meet customer needs. Your responsibilities will include collaborating closely with our Global Customer Base to provide guidance on product features, implement new enhancements, and configure changes. Additionally, you will engage with customers both on-site and off-site to ensure a seamless user experience and optimize their system. Your expertise will be instrumental in developing knowledgebase articles and training materials for customers and internal staff, enabling them to independently navigate and utilize the product effectivel...

Posted 3 months ago

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