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Senior Associate - Quality KC Overseas

4.0 - 8.0 years

0 Lacs

nagpur, maharashtra

On-site

As a Quality Assurance (QA) Specialist, your primary responsibilities will include monitoring the call attended ratio of individual team members and the overall Country Team. This involves calculating the ratio of calls attended to calls received and keeping track of performance metrics. You will also be responsible for monitoring the turnaround time and pendency of applications with the Knowledge Center (KC), and promptly notifying management of any status updates. Conducting knowledge tests for employees at predefined frequencies and updating the knowledge database with the help of department managers will be a key aspect of your role. Ensuring that test parameters are closely monitored an...

Posted 3 months ago

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