212 Knowledge Sharing Jobs - Page 9

Manage and lead assigned transition projects, Ensure customer satisfaction and drive stabilization of transitioned operations Act as the primary escalation point for clients and internal stakeholders regarding decisions, updates, and actions.

Create how to guides, training material & documentation Provide end-user support for Jira/Confluence Help teams adopt collaboration tools effectively Work closely with non-IT stakeholders Strong understanding of Jira & Confluence documentation skills Required Candidate profile Hands-on with JIRA & Confluence Strong communication & stakeholder management Experience in training & onboarding Develop and Provide training ensuring users are empowered & confident in their usage.

Transition with BPO Background. Proven track record (2+ years) in transition management within the BPO industry Bachelor's degree in Business Administration, Management, or a related field demonstrating successful project execution. 9120665790 Required Candidate profile Plan and manage end-to-end transition projects Optimize processes, maintain, project documentation, and reporting Deliver effective stakeholder communication BPO industry and transition frameworks

Job Description: Responsible for ensuring that the finished goods leaving the factory premises are as per our company norms & comply to the FG specifications. Responsible for ensuring that the raw material, packaging material received from the approved vendors are as per the specifications laid down by us. Has thorough knowledge of FSSAI, 5S, GMP, ISO standards, kaizen, HACCP. Lead the team & adhere to all the standard operating procedures. Monitor the production process based on KPI and identify the scope of improvement. Ensure that the plant runs without any deviations, analyzing & resolving the deviation if any & documenting the same. To drive the Quality & Food safety culture across the plant. Monitoring the market complaints & taking actions to resolve the same in coordination with the Production team. To ensure & comply with all the relevant statutory requirements. To identify, plan, document & manage the practices, activities & resources needed to meet the Quality goals & objectives. Support consumer response department in handling concerns related to product integrity. Must carryout root cause analysis & corrective action plan for market complaints. Study & document the shelf-life samples & take corrective action. Responsible for external audit & its compliance. Requirements : Must be B.Tech Foods from reputed university. Must have 5-6 years of experience in the Food Industry Must be a good team player Good communication skills

Role & responsibilities We are seeking a strategic, data-driven, and creative Head of Marketing to lead our marketing team and build a high-impact marketing function. The ideal candidate will be responsible for developing and executing the companys overall marketing strategy, driving brand awareness, customer acquisition, and revenue growth. Develop and lead the companys comprehensive marketing strategy aligned with business goals. Build and manage a high-performing marketing team across digital, brand, content, product marketing, and communications. Oversee brand positioning , messaging, and storytelling across all channels Conduct market research and competitive analysis to identify opportunities for growth and innovation. Collaborate with sales, product, and customer success teams to ensure marketing alignment across the customer journey. Oversee the creation of marketing content, campaigns, and sales enablement materials. Select and manage marketing technologies and tools (CRM, automation, analytics). Represent marketing at the leadership level, contributing to strategic decisions.

Responsibilities: Plan, organize, and execute the transition of critical business processes from the client to internal teams. Liaise with clients and internal departments to ensure that all system and access requirements are in place for a smooth transition. Act as a key liaison between the client, internal stakeholders, and transition teams to facilitate effective knowledge transfer. Develop and maintain detailed transition plans. Ensure all activities adhere to the transition schedule. Capture the business process through video/Zoom conferences and document Standard Operating Procedures (SOPs) and Quality Control (QC) matrices. Identify and address any process exceptions or gaps with the client. Review the drafted SOPs with the client, incorporate feedback, and obtain final approval. Train the internal team on the transitioned processes to ensure operational efficiency. Conduct testing and job shadowing sessions to ensure that the team is fully trained and capable of handling the process. Evaluate the readiness of the operations team and successfully hand off the project to them for ongoing management. Key Skills: strong client-facing and stakeholder management abilities. Candidate should have 5+ years of experience in transition and knowledge transfer. Responsible for End-to-End transition. Excellent verbal and written communication skills. Proficiency in processing documentation and creation of SOPs. Ability to coordinate cross-functional teams and manage timelines. Experience with virtual collaboration tools (e.g., Zoom, MS Teams). Preferred Candidate Profile: Graduation in any stream is mandatory. Should have proficiency in writing SOP. Should be flexible with 24*7 shift.

Job Summary We are seeking a Sr. Developer with 6 to 9 years of experience in SFDC Development and Customization nCino SFDC Lightning SFDC Integration and SFDC Configuration. The ideal candidate will work in a hybrid model during day shifts contributing to innovative solutions in the Investment Banking Operations domain. This role does not require travel. Responsibilities Develop and customize Salesforce applications to meet business requirements and improve operational efficiency. Integrate Salesforce with other systems to ensure seamless data flow and enhance user experience. Configure Salesforce settings to optimize performance and align with organizational goals. Utilize SFDC Lightning to create dynamic and responsive user interfaces that enhance user engagement. Collaborate with cross-functional teams to gather requirements and deliver solutions that meet business needs. Provide technical expertise in nCino to streamline banking operations and improve process efficiency. Troubleshoot and resolve issues related to Salesforce applications to ensure system reliability. Document technical specifications and maintain comprehensive records for future reference. Conduct code reviews to ensure adherence to best practices and coding standards. Stay updated with the latest Salesforce features and technologies to drive continuous improvement. Mentor junior developers to foster skill development and knowledge sharing. Participate in project planning and contribute to the successful delivery of projects on time. Ensure compliance with company policies and industry regulations in all development activities. Qualifications Possess strong experience in SFDC Development and Customization demonstrating technical proficiency. Have expertise in nCino and its application in banking operations to drive efficiency. Demonstrate proficiency in SFDC Lightning for creating engaging user interfaces. Show capability in SFDC Integration to ensure seamless system connectivity. Exhibit skills in SFDC Configuration to optimize system performance. Experience in Investment Banking Operations is a plus providing valuable domain insights. Ability to work effectively in a hybrid work model balancing remote and in-office tasks.

Job Summary We are seeking an experienced Agilist with 10 to 12 years of experience to join our team. The ideal candidate will have mandatory technical expertise in Guidewire and preferably domain experience in Property & Casualty Insurance. This is a hybrid work model with day shifts and no travel required. Responsibilities Lead agile ceremonies including daily stand-ups sprint planning and retrospectives to ensure effective collaboration and progress. Oversee the development and implementation of Guidewire solutions to meet business requirements and enhance system functionality. Provide guidance and support to the team in adopting agile methodologies and best practices to improve efficiency and productivity. Collaborate with cross-functional teams to ensure alignment on project goals and deliverables fostering a culture of continuous improvement. Monitor and track project progress identifying and addressing any impediments to ensure timely delivery of high-quality solutions. Facilitate effective communication between stakeholders ensuring that expectations are clearly understood and met. Drive the adoption of agile tools and techniques promoting a culture of transparency and accountability within the team. Ensure that the team adheres to agile principles and practices providing coaching and mentoring as needed. Conduct regular performance reviews and provide constructive feedback to team members to support their professional growth. Analyze and report on project metrics to identify areas for improvement and implement corrective actions as necessary. Support the team in identifying and mitigating risks ensuring that potential issues are addressed proactively. Foster a collaborative and inclusive team environment encouraging open communication and knowledge sharing. Contribute to the continuous improvement of agile processes and practices within the organization. Qualifications Must have extensive experience with Guidewire demonstrating a deep understanding of its capabilities and applications. Should have a strong background in agile methodologies with a proven track record of successfully leading agile teams. Nice to have domain experience in Property & Casualty Insurance providing valuable industry insights and expertise. Must possess excellent communication and interpersonal skills with the ability to effectively collaborate with diverse teams. Should have strong problem-solving abilities with a proactive approach to identifying and addressing challenges. Must be highly organized and detail-oriented with the ability to manage multiple priorities and deadlines.

Job Summary We are seeking an experienced Agilist with 10 to 12 years of experience to join our team. The ideal candidate will have mandatory technical expertise in Guidewire and preferably domain experience in Property & Casualty Insurance. This is a hybrid work model with day shifts and no travel required. Responsibilities Lead agile ceremonies including daily stand-ups sprint planning and retrospectives to ensure effective collaboration and progress. Oversee the development and implementation of Guidewire solutions to meet business requirements and enhance system functionality. Provide guidance and support to the team in adopting agile methodologies and best practices to improve efficiency and productivity. Collaborate with cross-functional teams to ensure alignment on project goals and deliverables fostering a culture of continuous improvement. Monitor and track project progress identifying and addressing any impediments to ensure timely delivery of high-quality solutions. Facilitate effective communication between stakeholders ensuring that expectations are clearly understood and met. Drive the adoption of agile tools and techniques promoting a culture of transparency and accountability within the team. Ensure that the team adheres to agile principles and practices providing coaching and mentoring as needed. Conduct regular performance reviews and provide constructive feedback to team members to support their professional growth. Analyze and report on project metrics to identify areas for improvement and implement corrective actions as necessary. Support the team in identifying and mitigating risks ensuring that potential issues are addressed proactively. Foster a collaborative and inclusive team environment encouraging open communication and knowledge sharing. Contribute to the continuous improvement of agile processes and practices within the organization. Qualifications Must have extensive experience with Guidewire demonstrating a deep understanding of its capabilities and applications. Should have a strong background in agile methodologies with a proven track record of successfully leading agile teams. Nice to have domain experience in Property & Casualty Insurance providing valuable industry insights and expertise. Must possess excellent communication and interpersonal skills with the ability to effectively collaborate with diverse teams. Should have strong problem-solving abilities with a proactive approach to identifying and addressing challenges. Must be highly organized and detail-oriented with the ability to manage multiple priorities and deadlines.

Job Summary The PE-Maps role is designed for individuals with a foundational understanding of the Hi-Tech domain and proficiency in English communication. This entry-level position offers an opportunity to work in a dynamic office environment during day shifts contributing to projects that drive technological advancements. The role does not require travel allowing for a stable work-life balance. Responsibilities Assist in the development and implementation of technology solutions within the Hi-Tech domain. Collaborate with team members to ensure project goals are met efficiently. Communicate effectively with colleagues and stakeholders to facilitate project progress. Analyze data and provide insights to support decision-making processes. Participate in meetings and contribute ideas to enhance project outcomes. Support the maintenance and troubleshooting of existing systems. Document processes and procedures to ensure knowledge sharing and continuity. Engage in continuous learning to stay updated with industry trends and technologies. Provide feedback on project deliverables to ensure quality standards are met. Work closely with senior team members to gain hands-on experience and knowledge. Contribute to the development of innovative solutions that benefit the company and society. Ensure adherence to company policies and procedures in all tasks. Demonstrate a proactive approach to problem-solving and task management. Qualifications Possess strong English communication skills to facilitate effective collaboration. Have a basic understanding of the Hi-Tech domain with a willingness to learn more. Show enthusiasm for technology and its applications in real-world scenarios. Exhibit strong analytical skills to interpret data and provide actionable insights. Demonstrate the ability to work well in a team-oriented environment. Display a proactive attitude towards learning and professional development.

Job Summary Join our dynamic team as a Customer Service Specialist where you will leverage your expertise in UiPath MS Excel and customer service to enhance our payer domain operations. With a hybrid work model and night shifts you will play a crucial role in streamlining processes and improving customer satisfaction. Your contributions will directly impact our companys efficiency and customer relations fostering a positive societal impact. Responsibilities Utilize UiPath to automate routine tasks enhancing operational efficiency and accuracy in customer service processes. Employ MS Excel to analyze data generate reports and provide insights that drive decision-making and improve service delivery. Deliver exceptional customer service by addressing inquiries and resolving issues promptly ensuring customer satisfaction and loyalty. Collaborate with cross-functional teams to identify process improvements and implement solutions that enhance the customer experience. Monitor and evaluate service metrics to ensure compliance with company standards and identify areas for improvement. Develop and maintain comprehensive documentation of processes and procedures to support knowledge sharing and training initiatives. Assist in the development and implementation of customer service strategies that align with organizational goals and objectives. Provide feedback and recommendations to management on customer service trends and potential areas for enhancement. Participate in training sessions to stay updated on industry best practices and emerging technologies in the payer domain. Support the integration of new technologies and tools to improve service delivery and operational efficiency. Communicate effectively with customers and internal stakeholders to ensure clarity and understanding of service processes. Foster a positive work environment by promoting teamwork collaboration and continuous learning. Ensure adherence to company policies and procedures maintaining a high standard of professionalism and integrity. Qualifications Demonstrate proficiency in UiPath for process automation and efficiency improvements. Exhibit advanced skills in MS Excel for data analysis and reporting. Possess strong customer service skills with a focus on resolving issues and enhancing customer satisfaction. Have experience in the payer domain understanding its unique challenges and opportunities. Show ability to work effectively in a hybrid work model and adapt to night shifts. Display excellent communication and interpersonal skills for effective collaboration. Maintain a proactive approach to problem-solving and process improvement.

Looking for 4+ years of experience in IT Service Desk Process Improvement / Knowledge Transfer / Process Management Location- Pune WFO| Rotational Shifts Any Graduate CTC-9 LPA (62K in hand) Immediate joiners Drop your Cv at radhika@genesishrs.com