1689 Knowledge Management Jobs - Page 9

: Performing regular transaction monitoring and calibration sessions as agreed. Supporting TLs in setting improvement programs and action plans for CSRs. Working with TLs to ensure up-to-date and accurate information is online and in a user friendly format for users. Reporting quality scoring internally/externally at agreed frequencies (upon requests). Escalating quality deficiencies to Training & Quality Manager. Escalating when there are questions on product or online content. Attending internal local meeting (staff or with other departments). Keeping high level of own expertise, taking initiative to understand. Gathering up-to-date information and integrating feedback into the best practi...

Communication Assist in locating contacts for internal and external client calibration sessions Supporting Team Leaders in setting improvement programs and action plans for CSRs Reporting on completed projects and/or reviews (upon requests) Escalating quality deficiencies to TQM Attending internal local meeting (staff or other departments) Being a campaign expert for all campaigns in assigned site Gathering up-to-date information and integrating feedback into the best practices Handle internal and client complaint/escalations Knowledge Management Informing Training, CS, and OPS of any gaps in contact handling or online guides. Ensuring the PS-QAS team is well informed with all required campa...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

ISS STOXX is hiring a ESG Client Success Operations Specialist to join the Mumbai Team (Goregaon East) . Overview : ISS STOXX sustainability solutions enable investors to develop and integrate responsible investing policies and practices, engage on responsible investment issues, and monitor portfolio company practices through screening solutions. It also provides climate data, analytics, and advisory services to help financial market participants understand, measure, and act on climate-related risks across all asset classes. In addition, ESG solutions cover corporate and country ESG research and ratings enabling its clients to identify material social and environmental risks and opportunitie...

Roles & Responsibilities: Design, develop, and manage ServiceNow Employee Center Pro/Service Portal to deliver a seamless self-service experience for end-users Implement and maintain Knowledge Management (KM) solutions, ensuring content is well-organized, searchable, and meets user needs Develop and optimize Performance Analytics (PA) dashboards to provide insights into self-service effectiveness, platform usage, and key performance metrics Configure and manage Virtual Agent to automate common user queries and enhance the overall self-service experience Design and customize UI workspaces to deliver efficient, responsive, and user-friendly experiences, integrating with other ServiceNow module...

The role you are applying for involves Programme Coordination, Management, Monitoring, and Evaluation. You will be responsible for developing and managing projects, coordinating meetings to discuss work plans and implementation progress, and contributing to the development of new concepts and proposals. It will be your duty to prepare project-related technical and financial reports regularly and design a monitoring & evaluation framework for projects. You will work closely with field experts to compile data related to progress, outcomes, and impacts and finalize progress and technical reports periodically. Additionally, you will be expected to develop a knowledge management, communications, ...

As a ServiceNow Developer specializing in HR Service Delivery (HRSD) and IT Service Management (ITSM), you will be responsible for developing, configuring, and customizing ServiceNow modules to optimize solutions for HR Case Management, Employee Service Center, and ITSM processes. Your role will involve working on Service Portal, Strategic Portfolio Management (SPM), or IT Operations Management (ITOM) to enhance ServiceNow functionalities. Additionally, you will be required to create and fine-tune scripts such as Business Rules, Client Scripts, UI Policies, and Script Includes to ensure system efficiency and performance. Your primary responsibilities will include implementing ServiceNow HRSD...

As a member of the Infosys delivery team, your main responsibility will be to engage with clients to resolve quality assurance issues and ensure their high satisfaction. You will be involved in understanding requirements, creating and reviewing designs, validating architecture, and delivering top-notch service offerings in the technology domain. Project estimation, solution delivery, technical risk planning, code reviews, and unit test plan reviews are also part of your role. Your leadership will be pivotal in guiding teams to produce optimized, high-quality code deliverables, fostering continuous knowledge management, and ensuring compliance with organizational guidelines and processes. You...

The primary responsibility as an Infoscion is to interface with clients for quality assurance issue resolution and ensure high customer satisfaction. You will be involved in understanding requirements, creating and reviewing designs, validating architecture, and delivering high levels of service offerings in the technology domain. Additionally, you will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews, and review unit test plans. Your role will involve leading and guiding teams to develop optimized, high-quality code deliverables, ensuring continual knowledge management, and adherence to organizational guidelines a...

Marsh McLennan Global Services India Private Limited (MMGS) is seeking a Knowledge Management expert for the following position based in the Mumbai, India office: MANAGER - KNOWLEDGE MANAGEMENT Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. The Marsh IMPACT team is an integral part of the Sales and Client Engagement function who manage and put together clear, concise, and compelling proposals, presentations, and additional pitch collateral to help win and retain business. The IMPACT Practice is a...

WPP is the creative transformation company, utilizing the power of creativity to shape better futures for our people, planet, clients, and communities. Joining WPP means becoming a part of a global network of over 100,000 talented individuals committed to delivering exceptional work for our clients across 100+ countries, with headquarters in New York, London, and Singapore. As a world leader in marketing services, WPP boasts deep AI, data, and technology capabilities, a global presence, and unmatched creative talent, catering to major companies worldwide, including around 300 of the Fortune Global 500. At WPP, our people are the cornerstone of our success. We are dedicated to nurturing a cul...

The role requires you to be accountable for the delivery of key corporate and supporting software systems requirements, managing and developing key supplier relationships, and contributing to support overall IT and business strategy. Your responsibilities will include driving key innovative business solutions, focusing on the delivery, integration, and maintenance of key IT systems to enable business strategy and increase business competitive capability through the application of appropriate technology solutions. You will be responsible for the delivery, integration, and maintenance of key corporate and supporting systems. This includes developing project budgets, schedules, and Multi-Genera...

Job Description: As an Infoscion, your daily responsibilities involve interfacing with clients to address quality assurance issues and ensure utmost customer satisfaction. You will play a crucial role in understanding requirements, creating and reviewing designs, validating architectures, and delivering high-quality service offerings in the technology sector. Additionally, your tasks will include participating in project estimation, providing insights for solution delivery, conducting technical risk assessments, performing code reviews, and reviewing unit test plans. Guiding your teams towards developing optimized, top-notch code deliverables, fostering continuous knowledge management, and e...

As a ServiceNow Developer, you will be responsible for developing ServiceNow applications to meet business requirements and extend the out-of-the-box Knowledge Management functionalities. Your role will involve creating necessary components such as templates, widgets, pages, and portals to ensure responsive UI and UX. Additionally, you will be tasked with developing Scripted APIs for seamless integration with other platforms and supporting applications for Customer Service Management and Knowledge Management. To excel in this role, you must possess a deep understanding of the ServiceNow platform architecture, capabilities, and best practices. Experience in configuring and extending the KM an...

You will be responsible for driving the Service Management for Incident, Change, and Knowledge Management. Your key competencies will include Incident Management and Change Management. You should have 4-6 years of relevant experience in this field. This position is based in TCS Chennai. Your essential skills should include Incident Management, Change Management, and Knowledge Management. Additionally, exposure to Service Now and Slack RCA Report would be desirable. In terms of qualifications, you should possess strong Communication and Customer Service skills, Analytical Skills, Administrative Assistance skills, and Problem-solving skills. Having an ITSM certification would be a plus. A Bach...

The role available is for a full-time on-site Knowledge Engineer position within the MSIT Program in Hyderabad. As a Knowledge Engineer, your primary responsibilities will revolve around tasks associated with Knowledge Management, Knowledge Engineering, Knowledge Representation, Knowledge Graphs, and Analytical Skills. To excel in this role, you should possess a strong foundation in Knowledge Management and Knowledge Engineering, coupled with expertise in Knowledge Representation and Knowledge Graphs. Proficiency in Analytical Skills is a must, along with a knack for solving complex problems. The ability to collaborate effectively within a team environment is essential, complemented by exper...

Role & responsibilities Job Description Candidate should be accountable for Service Desk team and Knowledge Management database for IT team supporting: Workplace related queries and issues. M365 problems (Outlook, Office, Teams, OneDrive, SharePoint, Windows). Identity and Access Management queries. Infrastructure related problems for service provided by GSC NSC IT Teams. Applications related problems requiring triage to respective application support group. Main activities, but not limited to, are: Support management team and take a lead in set up of Service Desk for GSC NSC Team. Supervise newly created SD team and its ramp up for GSC NSC organization (in line with Segregation Project Plan...

female preferred for multitasking We are looking for a highly motivated and detail-oriented individual to join our team as a Trainee in Documentation at Vijaya Diagnostic Centre Limited. The ideal candidate should have 0-2 years of experience. Roles and Responsibility Manage and maintain accurate records and documentation. Develop and implement effective documentation processes. Collaborate with cross-functional teams to ensure compliance with regulatory requirements. Prepare and review documents such as reports, letters, and other correspondence. Ensure timely submission of documents to relevant authorities. Maintain confidentiality and handle sensitive information with discretion. Job Requ...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Your Role Support Sales, delivery knowledge requests, primarily fuelling the Sales efforts Maintain KM repositories of content - including taxonomy maintenance and tagging keywords Setting-up, managing and populating SharePoint online portals (and other similar platforms) with different types of compa...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Knowledge Management Administrative Process Design Good to have skills : Infrastructure Service ManagementMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating w...

Job description for the Assistant Manager position in Knowledge Management at BDO India, Mumbai. Below are the key responsibilities associated with the role: JOB DESCRIPTION Preparing updates on Representation to CBDT and Finance Ministry. Monthly Overview of International Tax Developments. Making Tax Alerts: Recent Updates and Judicial Pronouncements. Monthly Newsletter: Highlights and Key Updates. Analysis of the Union Budget and Its Implications.

We are seeking an experienced Senior ITSM Manager-ServiceNow to lead and optimize Change Management, Problem Management, Incident Management, and Knowledge Management processes. This role is crucial for ensuring smooth IT service delivery, minimizing risks, and driving continuous improvement within our ITSM landscape. The ideal candidate will be a ServiceNow expert with a profound understanding of ITIL frameworks and governance models. A strong passion for the evolution of IT Service Management (ITSM) in a fully cloud-native environment is highly desirable. As a leader in this role, you will drive automation, AI adoption, and ServiceNow optimization to establish a modern, efficient, and inte...

Wipro Limited is a leading technology services and consulting company dedicated to creating innovative solutions that cater to clients" most intricate digital transformation needs. With a global presence spanning across 65 countries and a workforce of over 230,000 employees and business partners, Wipro is committed to helping customers, colleagues, and communities thrive in a constantly evolving world. As a Solution Architect at Wipro, you will be responsible for end-to-end solution design, development, and documentation as part of pre-sales activities. Your role will involve leveraging deep Salesforce Pre-Sales and Technical expertise across multiple Salesforce clouds such as Sales, Service...

The Consultant IVD/Value Creation role at KGS involves collaborating with an Assistant Manager/Manager to oversee and execute operational due diligences and performance improvement projects. You will play a crucial role in building and managing relationships with international KPMG Strategy and other deal advisory professionals. For smaller to medium-sized projects, you will actively participate in structuring deliverables while ensuring high design and delivery quality. Additionally, you will be accountable for guiding and supporting junior staff members in their development. Your responsibilities may also extend to assisting KPMG onshore teams, leading business development initiatives, suc...

As a Documentation Incharge or Document Controller, your primary responsibility will be to oversee the accurate and efficient management of all company documentation. This includes creating, organizing, maintaining, and distributing various types of documents such as process maps, user guides, policies, and technical manuals. Your role will also involve ensuring compliance with regulatory requirements and industry standards. Your key responsibilities will include developing and writing documents like process maps, user guides, and procedure manuals. You will be responsible for maintaining a well-organized document database or library, ensuring accurate archiving and indexing for easy retriev...