2307 Knowledge Management Jobs - Page 8

Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits and Assessments...

Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits and Assessments...

Configure and manage ServiceNow HRSD, CSM, FSM, and Portal modules. Define workflows, service catalogs, and process automation aligned to business requirements. Support implementation and stakeholder engagement. Required Candidate profile Functional consultant with experience in HRSD, CSM, FSM, or Portal modules.Skilled in translating business processes into ServiceNow workflows and collaborating with developers for end-to-end delivery

Responsibilities Systems & Processes: Advise and audit fundraising systems to ensure quality control and drive excellence, Liaise with Finance and Program teams to streamline fundraising needs, Develop and implement SOPs and processes to address team challenges, Lead implementation of a CRM for donor data management, Finance & Documentation: Track and manage fundraising budgets, cash-flow projections (??10+Cr), and program costing strategies, Monitor fundraising goals, funded/unfunded projects, and maintain budget tracking for programs, Oversee proposal, budget, MOU, compliance, and reporting documentation, Compliance & Audit: Maintain the Knowledge Management System and incomeexpense tracke...

As a Talent Policy Manager 1 at RSM, you will play a crucial role in supporting the Talent organization by defining, developing, and maintaining employment policies, procedures, knowledge documents, and How-to guides. Your collaboration with key stakeholders will ensure compliance with global employment law and mitigate risks associated with RSM processes. **Key Responsibilities:** - Define, develop, and maintain employment policies and procedures through collaborative conversations with business leaders, talent risk & relations, legal counsel, and risk management - Partner with key stakeholders to ensure consistent application of compliance policies and proactively identify legal and regula...

As the Corporate Secretarial Paralegal and Legal Administrator at Priceline, you will report to the Manager, Legal Operations as a vital member of our legal operations team. Your role involves supporting Pricelines global in-house legal team by partnering with colleagues to ensure corporate and legal objectives are met efficiently. You will focus on governance and corporate secretarial support, litigation support, and legal administration. To excel in this role, you must be highly organized, detail-oriented, and have excellent interpersonal and problem-solving skills. In this role, you will have the opportunity to: - **Company Secretarial Services:** - Assist the legal team with new entity c...

Job Description – Change Manager Level : SA - 1 / M - 2 Location : Pan India Work Model : Hybrid Model with 3 days WFO Notice Immediate Joiner : Immediate or Less 45 Days -------------------------------------------------------------------------------------------------------------------------------------- Prerequisites Minimum of 6+ years for SA / 9 + years for M of experience in Change Manager role. ITIL Basic/Intermediate Certificate (ITIL V3/ V4) Willing to work primarily in US shifts (CDT) & Weekends Key Roles & Responsibilities 1. Change Management Strategy Conduct readiness assessments to understand the organizational and people-level impact of upcoming changes. Create a vision and stra...

Missions The knowledge assistant is responsible for understanding and executing on the timely delivery of end-to-end KM products & services as set out in the domains integrated knowledge plan. The KM Assistant will work closely with the KM manager to ensure that new and existing site functionalities are being optimally used and maintained Primary tasks will include coordination, planning, meetings with partners collecting information, creating Knowledge articles, maintaining the knowledge databases; editing and revising contents. The Knowledge Management has developed standardized products, methods, and templates to deliver a consistent experience to clients, to improve quality, to reduce du...

As a Visa Counselor, your primary responsibility will be to guide clients through the complete visa application process. This includes providing accurate information on visa procedures, documentation requirements, processing timelines, and eligibility criteria. You will counsel clients on different visa categories such as tourist, student, work, and business visas based on their specific needs. Key Responsibilities: - Provide clients with accurate and updated information on visa procedures, documentation, processing timelines, and eligibility criteria. - Counsel clients on various visa categories based on their requirements. - Assist clients in preparing and reviewing visa applications and s...

As a Coordinator at Zoetis India Capability Center (ZICC) in Hyderabad, you will play a crucial role in managing shift rosters for a team of 25+ members supporting 24x7 and 16x5 operations within the Technology Risk Management (TRM) function. Your responsibilities will include: - Create, maintain, and optimize shift rosters for the team, ensuring coverage for 24x7 and 16x5 service models. - Coordinate daily team activities, track vacation schedules, manage time-off requests, and facilitate smooth handovers between shifts. - Monitor and track periodic operational and maintenance activities, ensuring timely completion. - Generate, analyze, and distribute SLA reports to assess operational perfo...

Role Overview: You will be responsible for providing SAP SD Incident Management support with integration insights on other support modules to end users, enabling them to use SAP and SAP surround applications effectively. Working alongside the SAP SD Lead, you will resolve problems and provide necessary changes as required. Key Responsibilities: - Provide subject matter expert (SME) support in resolving SAP application issues, including root cause analysis (RCA) and problem resolution. - Offer functional insights to the technical team for incidents and problem tickets that could not be resolved by the L1 team. - Provide functional insights for L2 incidents related to respective SAP modules in...

As a candidate for the role, your responsibilities will include: - Performing various engagements in support of external audit, IT internal audit, or attestation engagements, such as CSAE 3416 / SSAE 18 SOC audits and assessment of controls in large transformation projects. - Leading a team in conducting process understanding discussions with clients to assess risks from their use of technology and identify control gaps in their processes. - Evaluating and reviewing the design and effectiveness of technology controls related to clients" Internal Controls Over Financial Reporting. - Utilizing strong project management skills for all led engagements. - Identifying opportunities for efficient d...

As an experienced Service Owner, your role will involve overseeing the document management solution, particularly focusing on M-Files, during the temporary absence of the permanent holder. Your responsibilities will be crucial in ensuring the continuity, stability, and performance of the document management services and supporting ecosystems, thus enhancing the IT operations and support services. **Main Responsibilities:** - Ensure effective operation and service delivery of M-Files and its integrations. - Act as the interface between business and technical stakeholders. - Manage external vendors for contract compliance and performance metrics. - Maintain appropriate documentation for soluti...

As a Knowledge Operations Specialist, you will be responsible for owning and driving Knowledge Management and Support Automation initiatives. Your role will involve managing the knowledge portal, creating and maintaining high-quality content, coordinating product release notes, and leveraging AI-driven automation to enhance customer support efficiency. You will act as a bridge between Product, Support, and CX teams to ensure seamless knowledge flow and continuous improvement in customer experience. Key Responsibilities: - Knowledge Portal Management - Own and manage the company's Knowledge Portal (internal and external). - Ensure accuracy, relevance, and freshness of content. - Define taxono...

Role Overview: As a Project Management Thought Leader, you will be responsible for leading all aspects of delivery on multiple engagements. You will serve as a thought leader, directing client relationships, recruitment efforts, and development of training plans for delivery resources. Your expertise will be crucial in overseeing transition management, project governance, project intake, and tracking of project plans. Your leadership will drive demand management, resource forecasting, and implementation of project schedules. Additionally, you will play a key role in communication with stakeholders, ensuring quality documentation of processes, and driving continuous improvement initiatives. K...

Role Overview: As a Specialist - Application Testing at Linde Global Support Services Pvt. Ltd, you will be responsible for providing hands-on test automation services to ERP/Non-ERP engagements, testing all assigned Controls during SOX testing cycles, and suggesting/process improvement in SOX and test automation. You will need to understand business requirements from the lead/stakeholders, provide inputs for technical solutions, build, maintain, and optimize testing/test automation artifacts, and propose new methodologies, tools, and technologies. Your role will involve delivering SOX testing/test automation services as per committed quality and timeline, addressing challenges during surge ...

Role Overview: As an AI Specialist at IntouchCX, you will play a crucial role in enhancing operations by optimizing AI-powered bots, refining the knowledge base, and driving improvements in AI prompt engineering for superior customer and agent experiences. Your responsibilities will include training, testing, and fine-tuning AI bots, identifying and resolving common escalation points, collaborating with agents to gather feedback, developing and maintaining comprehensive knowledge base articles, and designing AI prompts to enhance bot responses. Key Responsibilities: - Train, test, and fine-tune AI bots to improve accuracy, understanding, and responsiveness. - Identify and resolve common bot ...

As a Senior Project Lead at our company, you will be responsible for managing day-to-day operations, handling customer inquiries efficiently, and ensuring the team's performance meets business objectives. Your qualifications and experience should include a Bachelor's degree or equivalent work experience and a minimum of 8 years of team management experience. Additionally, you should have expertise in ticketing tools, IVR, call routing, and knowledge management. Key Responsibilities: - Manage team operations to address customer inquiries and issues promptly. - Develop and implement processes to handle customer inquiries effectively. - Evaluate and implement ticketing tools, IVR, call routing,...

Role Overview: You will be responsible for organizing and coordinating assigned client account work efficiently to ensure profitability. Collaborating with various departments such as Operations, Support Services, Quality Assurance, Sales, and Business Development will be essential to provide superior service to clients. Your role will also involve completing scheduling for audits, preparing client proposals and technical information, providing technical consulting services, responding to client inquiries promptly, and participating in trade shows and technical conferences as needed. Additionally, you will work closely with business support to ensure timely and profitable billing for clients...

As a Knowledge Base Analyst with our partner, a technology-led manufacturer, your primary role will involve bringing structure, accuracy, and scalability to the internal technical support knowledge base. Your goal is to consolidate internal content into a reliable source within Salesforce, enabling Tech Support agents to resolve customer issues efficiently. You will be responsible for organizing content, identifying gaps, and ensuring that troubleshooting guides and SOPs are clear and reliable. Your efforts will directly contribute to improving agent response time, customer satisfaction, and operational efficiency. Key Responsibilities: - Own and manage the internal knowledge base in Salesfo...

**Role Overview:** At Hitachi Energy, you will play a crucial role as the Head of CSS Service Excellence, leading global Service Excellence and enabling CSS functions to become more agile, efficient, and productive. Your responsibilities will include defining and executing global Service Excellence strategy, driving digital transformation and innovation, overseeing automation and AI solutions, building high-performing teams, engaging with senior leadership, managing financial performance, and ensuring compliance with regulations. **Key Responsibilities:** - Define and execute global Service Excellence strategy aligned with CSS objectives, focusing on Intelligent Automation, Continuous Improv...

Role Overview: You will be a part of the Customer Services (CS) team, specifically in the Care (CAR) subfamily, at Nokia. Your primary responsibility will be to provide technical support for NOKIA 1830 PSS (OTN) products and ensure the highest satisfaction level of the customer through the SLA (Service Level Agreement). You will diagnose and solve customer problems remotely and coordinate with product experts when necessary. Additionally, you will be involved in the analysis, diagnosis, and neutralization of problem reports in the customer's network. Your role will also include reproducing customer problems in a lab environment, creating technical documents and guidelines, and developing com...

As a Transaction Diligence Professional at EY, you will have the opportunity to work with experienced professionals in the field and develop the necessary skills to perform due diligence across various sectors and scenarios. Your responsibilities will include: - Client Service Delivery / Execution: - Work collaboratively with a 3-4 member team to deliver exceptional service to clients - Take on independent responsibility for smaller engagements - Engage and build rapport with middle-level management of the target and client management - Risk Management: - Adhere to EY's risk management framework during engagement planning and execution - Knowledge Management: - Support knowledge sharing with...

REQUISITION ID: 10816 LOCATION: Chennai DEPARTRMENT: Service Engineering India Your Tasks Develop and maintain a structured knowledge base that serves as the foundation for an AI-powered troubleshooting assistant for wind turbines Collaborate with cross-functional teams to translate expert knowledge into machine-readable formats Work closely with cross-functional teams to identify gaps and capture knowledge related to wind turbine troubleshooting Develop and implement processes for capturing, organizing, and sharing knowledge Continuously evaluate the performance of the AI-guided troubleshooting system and refine knowledge assets based on user feedback and system analytics Ensure that the kn...

Overview We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. Our people want to play their part in solving the big, sophisticated challenges facing our world today and, guided by our bp values, are working to help meet the world's need for more energy while lowering carbon emissions. In our offices at Pune, we work in customer service, finance, accounting, procurement, Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better and how you can play your part in our extraordinary team Join our team, and develop your ...