346 Knowledge Management Jobs - Page 6

Location : Bengaluru, India Reports To: Chief Customer Officer (CCO) Experience: 12-15+ years in customer success, customer support, or customer operations in B2B SaaS or enterprise tech environments About Exotel Exotel is one of Asia's largest and most trusted customer engagement platforms. From voice to SMS, WhatsApp to AI-led contact center intelligence, we help businesses deliver seamless, secure, and scalable conversations with their customers. As we grow, our focus remains on customer centricity, operational excellence, and smart automation to power the next generation of experiences. Role Overview We are seeking a strategic and execution-oriented Head of Customer Operations to lead the next phase of operational excellence at Exotel. This role will be central to driving Voice of Customer (VoC) programs, building scalable processes, leveraging AI and automation, and delivering predictable outcomes across the customer journey. You will work cross-functionally with Product, Technology, Growth, Customer Success, Delivery, and Support teams to build a tightly connected operating rhythm and ensure customer impact is front and center across the organization. Key Responsibilities 1. Champion Customer Centricity & Voice of the Customer Institutionalize structured VoC programs (NPS, CSAT, churn signals, journey pain points) across internal and cross-functional teams. Implement and leverage AI-driven sentiment analysis and conversation intelligence to identify systemic issues and opportunities. Drive closed-loop feedback mechanisms in collaboration with Product and Tech. 2. Build and Streamline Scalable Processes Audit and optimize core workflows across onboarding, support, renewals, and lifecycle management. Drive workflow automation, knowledge management, and intelligent escalation frameworks to reduce manual load and ensure consistency. Ensure documentation, SOPs, and training materials are up-to-date and aligned with team needs. 3. Define and Operationalize Metrics Set up input/leading indicators such as Time to Value (TTV), FCR, CSAT, SLA adherence, and proactive health signals. Build live dashboards and executive summaries that offer predictive insights into operational performance. Institutionalize a rhythm of business reviews across teams to track metrics, align priorities, and course-correct rapidly. 4. Leverage AI, Tools & Systems Work with Technology and Product teams to embed AI capabilities into onboarding, support, customer health and lifecycle management processes and systems. Evaluate tooling for efficiency (e.g., Salesforce, analytics layers) and ensure alignment across functions. Drive adoption of AI copilots, self-serve analytics, and process bots to improve responsiveness and reduce human error. 5. Lead Cross-functional Alignment Partner with Growth and Customer Success to align operational capacity with business pipeline and strategic accounts. Drive initiatives that unify team efforts around customer needs, revenue impact, and service delivery. 6. Deliver Strategic Projects Own and drive projects end-to-end from problem-statement to solution testing to scaling Partner with the Executive Team on customer-centric projects Actively takes an outside-in and external market view to steer projects What You Bring 10+ years experience with a blend of strategy, customer operations / experience / support with strong exposure to B2B SaaS environments. Demonstrated ability to build processes and implement tools, while simultaneously scale processes and systems in high-growth settings. Familiarity with AI use cases in customer operations-sentiment analysis, automation, predictive analytics. Strong data and program management skills, with experience in building operational dashboards and governance cadences. A strategic thinker who can zoom into details and zoom out to drive business impact. Why Exotel Be part of a mission-driven, customer-obsessed company trusted by the biggest names in business. Build future-ready operations at scale using a mix of tech, process excellence, and AI innovation. Collaborate with a passionate leadership team focused on long-term impact, continuous learning, and high ownership.

Morningstar Managed Investment Data Group is seeking a seasoned Talent Development Specialist to lead and support the development of our task force, to largely upskill our task force to fit into our exciting global operating model. In this position, you will be working with the senior MID leadership team across regions, to streamline talent development needs and focuses for the organization, create a roadmap and people development framework, and implement a variety of people training programs. This position is based in Mumbai and functionally reports to Associate Director, MID Program and Product Management in Chicago. It will be in the UK shift . - Work out the talent development strategy for the organization based on the understanding of business & organization strategy. - Create a roadmap and talent development framework to fulfill the talent development strategy. - Define and execute training programs within the MID organization, with a long-term focus on upskilling our task force as part of our Data 2025” vision. - Provide/deliver training or workshop in the global MID team to fulfill various people development needs (for example: working across border training/workshop). - Measure and report the effectiveness of training programs. - Facilitate orientation to new hires and support local and global onboarding processes through the employee talent lifecycle. - Partner with HR leaders and global data leaders to drive a consistent application and continuous evolvement of the Global Data Competency model. - Promote and keep updated on the market evolvement in terms of training tools (LinkedIn Learning, Trellis, etc.) and training practices (e.g. Artificial Intelligence). - Support employee engagement and DEI initiatives. Requirements : - 5+ years of professional work experience, including 2-3 years of relevant experience in the people development domain - Passionate about people development - Excellent strategic thinking skill - Ability to lead projects related to talent development/training - Ability to design and execute training programs and internal workshops for the organization's development needs - Strong interpersonal skills and ability to build effective partnerships with cross-functional, cross-geographical stakeholders - Open-minded and fearless self-starter with proven ability to handle multiple tasks in a fast-paced environment and can deliver high-performance results under pressure - A bachelor’s degree is required, and an advanced degree is preferred - Flexibility to work outside of the defined shift Morningstar is an equal opportunity employer

Note: Below less than 5 years profiles will be rejected. Work from office Face to face interview only. ServiceNow, CMDB, ITSM, HRSD, ITOM Candidate should have good Admin / Configuration / Development knowledge of:- Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB , Service Requests and SLM Content Management: - developing ESS page. UI Actions / UI policy / Access Control Lists, etc. Writing various Server side scripts like Script Includes, Business Rules etc. Configured License Management module for necessary Compliance check. Used ACLs for controlling the security mechanism in Service Now Domain Separation and designing the Process and data flow within various domains Experience with Web technologies/AJAX Developing Composite Service Requests within Service catalog Module Experience in different Integrations using web-services / MID Server, etc. Configuring complex reports Understanding and debugging of system logs. Experience in ServiceNow Discovery configuration and data management Exposure of REST API for Integration Should be able to provide solution for requirements from customers Should be able to provide effort estimate of requirements. Excellent communicate skills Experience working with Client, proactive approach, confidents Serves as a fully seasoned/proficient technical resource; provides tech knowledge and capabilities as team member and individual contributor working and development knowledge of Service Now Virtual Agent( Topics,NLU) etc

Key Responsibilities: Assist in developing and maintaining HR knowledge content across our internal knowledge platform, ServiceNow. Collaborate with HR subject matter experts (SMEs/knowledge owners) to ensure content accuracy, completeness and relevancy Review and update content on a regular basis to reflect organizational and regulatory changes. Work with HR operations and digital teams to improve the usability and searchability of HR knowledge. Monitor employee feedback and usage metrics to identify gaps or areas for enhancement in knowledge content. Ensure consistent tone, format, and branding across all HR knowledge materials. Test new technical functionalities related to the knowledge management system to ensure they work as intended and provide feedback for improvements. Participate in knowledge audits and content lifecycle management initiatives Co-develop training materials for new user groups to ensure they understand how to effectively use the knowledge management system and adhere to guidelines Qualifications: Strong attention to detail and accuracy and a structured approach to managing information 1-3 years of experience in HR, knowledge management, content development, or related field (internships may be considered). Excellent collaboration and written and verbal communication skills. Ability to follow guidelines and maintain consistency. Proficiency in using knowledge management systems and tools, preferably ServiceNow Ability to test and evaluate new technical functionalities. Ability to collaborate cross-functionally and manage multiple priorities.

The Associate Project Automation Specialist III provides local project support for the Electronic Document Management System (EDMS), data ware-house, MasterPlant or other project automation technology used. These technical specialists provide basic end user project support, project configuration or special project modifications required for one or two systems. Provide technical configuration and office support for the MasterPlant technology in conjunction with the office Automation Manager Employ effective knowledge sharing behaviors in the use of Fluors knowledge management portals and communities Work with the Project Information Manager (PIM) to analyze any technical implementation or configuration issues for the MasterPlant technology Collaborate with a more senior Project Automation Specialist (PAS) to analyze and evaluate the MasterPlant technology support and implementation requirements Provide rudimentary end user project support, project setup, and configuration or special project modifications required for a limited number of automation technologies. Assist Information Technology (IT) in evaluating technology impact to Fluor infrastructure and systems Other duties as assigned

The Associate Project Automation Specialist II provides local project support for, MasterPlant or other project automation technology used. These technical specialists provide end user project support, project configuration, or special project modifications required for a limited number of systems. Provide technical configuration and office support for the MasterPlant technology in conjunction with the office Automation Manager Employ effective knowledge sharing behaviors in the use of Fluors knowledge management portals and communities Work with the Project Information Manager (PIM) to analyze any technical implementation or configuration issues for the MasterPlant technology Collaborate with a more senior Project Automation Specialist (PAS) to analyze and evaluate the MasterPlant technology support and implementation requirements Provide basic end user office support, project setup and configuration, or special project modifications required for the automation technology under the direction of a senior PAS Assist Information Technology (IT) in evaluating technology impact to Fluor infrastructure and systems Other duties as assigned

Position:IM-KM Contractor (Information Management and Knowledge Management) Close collaboration with and support to IM-KM Advisor Strategy Excellence Declassification of MC and Confidential documents, with initial focus on IGU DSR Labelling of documents and support NRD process, with initial focus on IGU DSR Migration of declassified (other relevant) documents to archival folders on SCoP Hub Migration of documents from old to new SharePoint As advised by IM-KM Advisor, support MC SharePoint creation and closure. . Education: Bachelor s Degree Total Years of Experience: 2 Years Knowledge of SharePoint and file management, with past evidence Awareness of broad principles of knowledge and information management Analytical proficiency Good communication skills

Job Description Job title: General Manager - P2Pu00A0 u00A0 Job Profile summary: u00A0 The T&E Lead grade 70 is responsible for guiding/leading Teams of T&E specialists, reviewing financial processes, overseeing market performance, u00A0 establishing internal controls, planning cost-saving strategies and managing team talent and performance to ensure compliance and operational excellence. u00A0 T&E Teams are responsible for managing the Travel & Entertainment related operational activities including Card Management/Administration u00A0 (P/M/Corporate and Travel Card) and Claim/Expense Management, covering card onboarding, maintenance, offboarding, debt recovery follow up, u00A0 T&E Expense audit and Consequence management. The role oversees operational performance, managing resources and performance metrics to achieve strategic objectives. u00A0 The role establishes ICS controls to ensure regulatory compliance and accuracy in the procurement and payment cycle. Key Areas of Responsibility: u2022 Leading and provide advanced guidance/leading to multiple Teams of T & E specialists, ensuring their activities align with established company policies and procedures, supporting their development and resolving any issues within the framework of these guidelines. u2022 Card Management/Administration (P/M/Corporate and Travel Card) and Claim/Expense Management u00A0 u2022 Oversees the operational performance within the market, ensuring effective management of resources, processes, and performance metrics to achieve operational excellence and meet strategic objectives. u2022 Establishes the ICS (Internal Control Systems) controls within the T&E scope to ensure that all processes adhere to regulatory standards, mitigate risks effectively, and maintain accuracy and throughout the procurement and payment cycle. u2022 Designs departmental directives and prepares teams on new directives and policies by effectively communicating u00A0 changes, providing comprehensive training sessions, and ensuring thorough understanding and compliance. u2022 Plans cost-saving opportunities, develops implementation strategies by assessing current expenditures, detecting inefficiencies, and implementing improvements to maximize Financial performance. u2022 Guides and mentors the team, actively contributing to employee selection, performance management, compensation management, career development, and overseeing operational processes. u2022 Manages talent across the team, while driving employee selection, performance management, compensation management, career development, and ensuring effective operational management. u2022 Support in case of escalations from employees/market stakeholders Preferred Qualifications Minimum 8 years of experience with Bachelor's OR Minimum 5 years of experience with Master's in areas such as Vendor Management, Compliance and Controls, Data Analysis, Supply Chain Management, Contract Management or equivalent Preferred skills: u2022 Continuous Improvement u2022 Due Diligence u2022 Knowledge Management u2022 Risk Assessments u2022 People Management u2022 Regulatory Compliance u2022 KPI Monitoring and Reporting u2022 Management Reporting u2022 Financial Acumen u2022 Strategic Planning u2022 Internal Controls & Risk Evaluation u2022 Operations Management u2022 Performance Management (PM) u2022 Customer Relationship Management (CRM) u2022 Excellent English in in written and verbal communication u2022 Financial / Managerial level proficiency u2022 Proficient in stakeholder management to achieve strategic goals u2022 Strong analytical skills to drive informed decision-making u2022 Build and leverage a robust professional network u2022 Communicate effectively to influence and engage others u2022 Mastering conflict management ensures that disputes are resolved constructively u2022 Effective Change Management How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the companyu2019s facilities. Field roles are most effectively done outside of the companyu2019s main facilities, generally at the customersu2019 or suppliersu2019 locations. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. u2022 Learn more about . u2022 Discover . u2022 Learn more about . If youu2019re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes and for that, we need you to join us.. The Team:. Corporate Programs & Engagement is a strategic team within the President’s organization (supporting the executive leadership team) that incubates and executes strategic cross-functional programs from an end-to-end Celonis perspective.. As part of this mandate, we are building a new Knowledge Management function to strengthen how Celonis creates, captures, organizes, and shares institutional knowledge across the company. This capability will play a critical role in supporting cross-functional collaboration, reducing duplication, and enabling faster, more informed decision-making. By designing scalable systems, establishing best practices, and cultivating a culture of knowledge sharing, the Knowledge Management function will become a strategic enabler of execution and innovation across Celonis. It will ensure that the right knowledge reaches the right people at the right time—driving efficiency and continuity across all levels of the organization.. The Role:. We are looking for an experienced Head of Knowledge Management to build and lead our Knowledge Management (KM) function. In this role, you will develop and implement a KM strategy for Celonis, establish best practices for capturing, organizing, and sharing knowledge, and drive a cultural transformation toward a knowledge-driven organization.. You will play a critical role in ensuring that employees and customers have access to the right knowledge, at the right time, in the right format—leveraging cutting-edge technologies, including AI, to optimize knowledge discovery and utilization.. Key Responsibilities:. Strategic Leadership. Develop and execute a global KM strategy that aligns with business objectives.. Build and lead a small but mighty KM team to drive key initiatives.. Partner with cross-functional teams (PnE, GTM, G&A) to embed KM best practices across the organization.. Collaborate with leadership and functional content champions to ensure KM efforts support broader company goals.. Establish a global governance model to ensure knowledge assets remain current, accurate, and accessible.. Knowledge Creation & Management Standards. Define and implement standardized processes for knowledge creation, tagging, storage, and access.. Develop a clear framework for organizing and classifying knowledge assets to enhance discoverability.. Ensure compliance with security, data privacy, and retention policies (e.g., GDPR, SOC2).. Knowledge Capture & Retention. Implement structured methods to identify and retain critical knowledge.. Develop processes for updating and consolidating knowledge across teams.. Work with stakeholders to curate and validate high-quality knowledge assets.. Knowledge Accessibility. Define strategies to ensure stakeholders can easily find and access relevant knowledge in a timely manner.. Leverage AI and automation to enhance knowledge discoverability and personalization.. Technology & Innovation. Drive the selection, implementation, and adoption of KM tools and technologies to streamline knowledge sharing, in coordination with existing tool owners and IT.. Develop a technology roadmap to ensure seamless integration of KM solutions into existing business processes.. Leverage AI-powered search, tagging, and recommendation engines to enhance knowledge access.. Change Management & Cultural Transformation. Work with Celonis departments to foster a culture of knowledge sharing and collaboration.. Work with internal Enablement teams to develop training programs and onboarding frameworks to upskill employees on KM best practices.. Establish knowledge-sharing communities and forums to encourage peer-to-peer collaboration.. Work with Celonis departments to implement change management strategies to drive adoption and address resistance.. Measurement & Continuous Improvement. Define and monitor key metrics to evaluate the impact and effectiveness of KM initiatives.. Continuously refine KM strategies based on data, user feedback, and business needs.. Qualifications & Experience. 8+ years of experience in knowledge management within SaaS, consulting, or technology-driven environments.. Proven success in leading KM initiatives and driving technology adoption.. Expertise in AI-driven knowledge management and automation.. Experience in project management, governance, and compliance related to knowledge assets.. Exceptional change management and stakeholder engagement skills.. Excellent communication and leadership abilities with a global mindset.. Fluent in spoken and written English, with strong presentation skills.. What Celonis Can Offer You:. Pioneer Innovation: Work with the leading, award-winning process mining technology, shaping the future of business.. Accelerate Your Growth: Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities.. Receive Exceptional Benefits: Including generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and much more.. Prioritize Your Well-being: Access to resources such as gym subsidies, counseling, and well-being programs.. Connect and Belong: Find community and support through dedicated inclusion and belonging programs.. Make Meaningful Impact: Be part of a company driven by strong values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.. Collaborate Globally: Join a dynamic, international team of talented individuals.. Empowered Environment: Contribute your ideas in an open culture with autonomous teams.. About Us:. Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It’s system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.. Get familiar with the Celonis Process Intelligence Platform by watching this video.. Celonis Inclusion Statement:. At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard that's when creativity and innovation happen.. Your Privacy:. Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices. By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.. Please be aware of common job offer scams, impersonators and frauds. Learn more here.. Show more Show less

ABOUT US Bain & Company is a global consultancy that helps the worlds most ambitious change makers define the future Across 59 offices in 37 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster and more enduring outcomes Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise and insight to organizations tackling todays urgent challenges in education, racial equity, social justice, economic development and the environment Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry, WHO YOULL WORK WITH Youll join the Product, Practice and Knowledge (PPK) department as part of the Knowledge Management team and youll work with a variety of different Practices at Bain, broadening your skillset and leveraging industry knowledge across various industries and capabilities, ?Practices? are how we group and organize our solutions and products based on our clientsindustry or business function Theyre integral to how we win and deliver results to our clients and are a key strategic priority within our firm The Knowledge Management team is critical to harnessing the best of our consulting staffsindividual and collective expertise, making it possible for us to deliver extraordinary results for our clients, The Strategy & Transformation (S&T) Practice helps Bains clients achieve full potential by developing breakthrough strategies with a concrete path to deliver results Within the S&T Practice, there are specialized teams aligned with our core Solutions The person in this role will join the Results Delivery (Change Management) & Full Potential Transformation solution team, working side-by-side other Knowledge team and Practice members, WHAT YOULL DO Equip Partners in the firm and consulting staff with relevant expertise and resource recommendations Provide value-added front-line support to case teams by sharing curated ?best of? Bain content, experience and perspectives Identify and connect experts within the Bain network to consulting teams Collaborate with our Information Services or Practice Centers of Excellence, to collectively provide consultants the best consolidated view of our internal and external knowledge Develop and package summary documents and provide updated or bespoke analysis Lead the capture and sharing of the practice knowledge base Capture and process knowledge onto our global intranet platform from client development and case team efforts Coordinate with other Knowledge Specialists to identify cross practice content priorities and identify gaps in the knowledge base Communicate with case teams and practice affiliates to understand work and solicit most relevant content Manage metadata to facilitate user searching Manage inputs to improve advanced analytics and AI output Package and codify our best thinking into insights Collaborate with practice team members to fill content gaps through new product development and deployment Manage and maintain practice page(s) on the intranet; ensuring our best materials are represented and shared Oversee Knowledge Associate in managing and maintaining the knowledge base Use AI tools to accomplish portions of the role Experiment with new and existing AI tools to improve work processes Contribute to the development and execution of the practice strategy Analyze, understand and interpret underlying drivers of practice performance Support content planning and logistics for annual practice meetings Drive practice affiliate engagement, including preparation for experience-sharing calls and publications Actively contribute to the practice and broader PPK team Participate in (and sometimes lead) global team trainings, group projects, experience sharing, mentoring, and other initiatives Assign, review, and provide feedback on junior practice members work, who are often located in another Bain office Manage day to day workplan for junior team members and provide coaching and development ABOUT YOU BA or equivalent undergraduate degree with strong academic credentials, MBA degree is a plus, Preferred 4+ years of professional experience Youre intellectually curious about change management and strategy execution You have strong analytical abilities and experience bringing innovative and ?outside the boxapproaches to problem solving You enjoy working in a fast-paced and sometimes demanding environment, and you have the ability to juggle multiple priorities Attentive to detail and very organized Youre known for your high-quality work You are a regular user of AI tools and have a growth mindset about their use You can self-motivate and work autonomously, while appreciating guided coaching and collaborative teaming Superior customer service attitude You keep a positive mindset and high levels of energy and enthusiasm Strong communication and presentation skills You can engage with senior business executives and team with colleagues across the globe and in different time zones Strong proficiency in Microsoft Excel, PowerPoint, and Word WHAT MAKES US A GREAT PLACE TO WORK We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility We are currently ranked the #1 consulting firm on Glassdoors Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years We believe that diversity, inclusion and collaboration is key to building extraordinary teams We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parent

? KM Process Ownership: Assist in embedding KM practices into the project lifecycle by working closely with PMO, Product, Support and Consulting teams ? Repository Management: Maintain and update internal knowledge repositories across verticals Consulting, Managed Services, Implementation, and Support ? Documentation Coordination: Work with business teams to build processes that ensure timely creation, standardization, and structuring of project documentation (e-g , specs, SOPs, playbooks, troubleshooting guides) ? KM SPoC Support: Act as a liaison with Project KM SPOCs to track document readiness and sign-off across the project lifecycle ? Content Structuring: Support creation and ongoing maintenance of document templates, checklists, and guidance materials for internal and client-facing use ? Process Mapping & Gap Analysis: Analyze existing documentation processes, identify gaps, and recommend improvements ? Cross-Team Collaboration: Collaborate with business analysts, product owners, and support leads to capture reusable knowledge from projects and client engagements ? KM Adoption & Training: Assist in internal awareness initiatives, training programs, and engagement drives to promote KM practices ? Data & Metrics: Design, track and report documentation health and KM metrics to senior stakeholders ? Tool Integration: Support knowledge integration with tools like Google Drive, Jira, Confluence, and Zendesk, working closely with IT as needed

ABOUT US Bain & Company is a global consultancy that helps the worlds most ambitious change makers define the future Across 59 offices in 37 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster and more enduring outcomes Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise and insight to organizations tackling todays urgent challenges in education, racial equity, social justice, economic development and the environment Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry, WHO YOULL WORK WITH Youll join the Product, Practice and Knowledge (PPK) department as part of the Knowledge Management team and youll work with a variety of different Practices at Bain, broadening your skillset and leveraging industry knowledge across various industries and capabilities ?Practices? are how we group and organize our solutions and products based on our clientsindustry or business function Theyre integral to how we win and deliver results to our clients and are a key strategic priority within our firm The Knowledge Management team is critical to harnessing the best of our consulting staffsindividual and collective expertise, making it possible for us to deliver extraordinary results for our clients, You will join the Performance Improvement practice, a global capability that cuts across all of Bains industries Its comprised of company-wide Accelerated Performance Transformations, and functional and cross-functional excellence in Operations (Procurement, Supply chain, Manufacturing), Corporate Support and Service Operations The practice is one of the fastest growing segments at Bain, The Performance Improvement practice is seeking a candidate for our Accelerated Performance Transformations solution team, WHAT YOULL DO Equip Partners in the firm and consulting staff with relevant expertise and resource recommendations Provide value-added front-line support to case teams by sharing curated ?best of? Bain content, experience and perspectives Identify and connect experts within the Bain network to consulting teams Collaborate with our Information Services or Practice Centers of Excellence, to collectively provide consultants the best consolidated view of our internal and external knowledge Develop and package summary documents and provide updated or bespoke analysis Lead the capture and sharing of the practice knowledge base Capture and process knowledge onto our global intranet platform from client development and case team efforts Coordinate with other Knowledge Specialists to identify cross practice content priorities and identify gaps in the knowledge base Communicate with case teams and practice affiliates to understand work and solicit most relevant content Manage metadata to facilitate user searching Manage inputs to improve advanced analytics and AI output Package and codify our best thinking into insights Collaborate with practice team members to fill content gaps through new product development and deployment Manage and maintain practice page(s) on the intranet; ensuring our best materials are represented and shared Oversee Knowledge Associate in managing and maintaining the knowledge base Use AI tools to accomplish portions of the role Experiment with new and existing AI tools to improve work processes Contribute to the development and execution of the practice strategy Analyze, understand and interpret underlying drivers of practice performance Support content planning and logistics for annual practice meetings Drive practice affiliate engagement, including preparation for experience-sharing calls and publications Actively contribute to the practice and broader PPK team Participate in (and sometimes lead) global team trainings, group projects, experience sharing, mentoring, and other initiatives Assign, review, and provide feedback on junior practice members work, who are often located in another Bain office Manage day to day workplan for junior team members and provide coaching and development ABOUT YOU BA or equivalent undergraduate degree with strong academic credentials, MBA will be a plus, Preferred 4+ years of professional experience Youre intellectually curious about change management and strategy execution You have strong analytical abilities and experience bringing innovative and ?outside the boxapproaches to problem solving You enjoy working in a fast-paced and sometimes demanding environment, and you have the ability to juggle multiple priorities Attentive to detail and very organized Youre known for your high-quality work You are a regular user of AI tools and have a growth mindset about their use You can self-motivate and work autonomously, while appreciating guided coaching and collaborative teaming Superior customer service attitude You keep a positive mindset and high levels of energy and enthusiasm Strong communication and presentation skills You can engage with senior business executives and team with colleagues across the globe and in different time zones Strong proficiency in Microsoft Excel, PowerPoint, and Word WHAT MAKES US A GREAT PLACE TO WORK We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility We are currently ranked the #1 consulting firm on Glassdoors Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years We believe that diversity, inclusion and collaboration is key to building extraordinary teams We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parent

Role & responsibilities You'll join the Product, Practice and Knowledge (PPK) department as part of the Knowledge Management team and youll work with a variety of different Practices at Bain, broadening your skillset and leveraging industry knowledge across various industries and capabilities. Practices are how we group and organize our solutions and products based on our clients industry or business function. Theyre integral to how we win and deliver results to our clients and are a key strategic priority within our firm. The Knowledge Management team is critical to harnessing the best of our consulting staffs individual and collective expertise, making it possible for us to deliver extraordinary results for our clients. WHAT YOU'LL DO Equip Partners in the firm and consulting staff with relevant expertise and resource recommendations Provide value-added front-line support to case teams by sharing curated best of Bain content, experience and perspectives Identify and connect experts within the Bain network to consulting teams Collaborate with our Information Services or Practice Centers of Excellence, to collectively provide consultants the best consolidated view of our internal and external knowledge Develop and package summary documents and provide updated or bespoke analysis Lead the capture and sharing of the practice knowledge base Capture and process knowledge onto our global intranet platform from client development and case team efforts Coordinate with other Knowledge Specialists to identify cross practice content priorities and identify gaps in the knowledge base Communicate with case teams and practice affiliates to understand work and solicit most relevant content Manage metadata to facilitate user searching Package and codify our best thinking into insights Collaborate with practice team members to fill content gaps through new product development and deployment Manage and maintain practice page(s) on the intranet; ensuring our best materials are represented and shared Oversee Knowledge Associate in managing and maintaining the knowledge base Actively contribute to the practice and broader PPK team Participate in (and sometimes run) global team trainings, group projects, experience sharing, mentoring, and other initiatives Assign, review, and provide feedback on junior practice member's work, who are often located in another Bain office. Manage day to day workplan for junior team members and provide coaching and development ABOUT YOU BA or equivalent undergraduate degree with strong academic credentials, MBA will be a plus. Preferred 4+ years of professional experience You're intellectually curious about change management and strategy execution You have strong analytical abilities and experience bringing innovative and outside the box approaches to problem solving You enjoy working in a fast-paced and sometimes demanding environment, and you have the ability to juggle multiple priorities Attentive to detail and very organized. You're known for your high-quality work You are a regular user of AI tools and have a growth mindset about their use You can self-motivate and work autonomously, while appreciating guided coaching and collaborative teaming Superior customer service attitude You keep a positive mindset and high levels of energy and enthusiasm Strong communication and presentation skills. You can engage with senior business executives and team with colleagues across the globe and in different time zones Strong proficiency in Microsoft Excel, PowerPoint, and Word

WHO YOU'LL WORK WITH You'll join the Product, Practice and Knowledge (PPK) department as part of the Knowledge Management team and you'll work with a variety of different Practices at Bain, broadening your skillset and leveraging industry knowledge across various industries and capabilities. Practices are how we group and organize our solutions and products based on our clients industry or business function. They're integral to how we win and deliver results to our clients and are a key strategic priority within our firm. The Knowledge Management team is critical to harnessing the best of our consulting staffs individual and collective expertise, making it possible for us to deliver extraordinary results for our clients. You will join the Performance Improvement practice, a global capability that cuts across all of Bain's industries. It's comprised of company-wide Accelerated Performance Transformations, and functional and cross-functional excellence in Operations (Procurement, Supply chain, Manufacturing), Corporate Support and Service Operations. The practice is one of the fastest growing segments at Bain. The Performance Improvement practice is seeking a candidate for our Accelerated Performance Transformations solution team. WHAT YOU'LL DO Equip Partners in the firm and consulting staff with relevant expertise and resource recommendations Provide value-added front-line support to case teams by sharing curated best of Bain content, experience and perspectives Identify and connect experts within the Bain network to consulting teams Collaborate with our Information Services or Practice Centers of Excellence, to collectively provide consultants the best consolidated view of our internal and external knowledge Develop and package summary documents and provide updated or bespoke analysis Lead the capture and sharing of the practice knowledge base Capture and process knowledge onto our global intranet platform from client development and case team efforts Coordinate with other Knowledge Specialists to identify cross practice content priorities and identify gaps in the knowledge base Communicate with case teams and practice affiliates to understand work and solicit most relevant content Manage metadata to facilitate user searching. Manage inputs to improve advanced analytics and AI output Package and codify our best thinking into insights Collaborate with practice team members to fill content gaps through new product development and deployment Manage and maintain practice page(s) on the intranet; ensuring our best materials are represented and shared Oversee Knowledge Associate in managing and maintaining the knowledge base Use AI tools to accomplish portions of the role. Experiment with new and existing AI tools to improve work processes Contribute to the development and execution of the practice strategy Analyze, understand and interpret underlying drivers of practice performance Support content planning and logistics for annual practice meetings Drive practice affiliate engagement, including preparation for experience-sharing calls and publications Actively contribute to the practice and broader PPK team Participate in (and sometimes lead) global team trainings, group projects, experience sharing, mentoring, and other initiatives Assign, review, and provide feedback on junior practice member's work, who are often located in another Bain office. Manage day to day workplan for junior team members and provide coaching and development ABOUT YOU BA or equivalent undergraduate degree with strong academic credentials, MBA will be a plus. Preferred 4+ years of professional experience You're intellectually curious about change management and strategy execution You have strong analytical abilities and experience bringing innovative and outside the box approaches to problem solving You enjoy working in a fast-paced and sometimes demanding environment, and you have the ability to juggle multiple priorities Attentive to detail and very organized. You're known for your high-quality work You are a regular user of AI tools and have a growth mindset about their use You can self-motivate and work autonomously, while appreciating guided coaching and collaborative teaming Superior customer service attitude You keep a positive mindset and high levels of energy and enthusiasm Strong communication and presentation skills. You can engage with senior business executives and team with colleagues across the globe and in different time zones Strong proficiency in Microsoft Excel, PowerPoint, and Word

We are seeking a dedicated and skilled librarian to manage library operations, enhance user experience, and promote community engagement. The ideal candidate will leverage their expertise in library science and educational programming to provide exceptional service and support to patrons. Key Responsibilities: Collection Management: Oversee the acquisition, cataloging, and organization of library resources, including books, audio-visual materials, and software. User Support: Assist patrons in locating resources, utilizing computer databases, and providing basic tech support for library-related needs. Program Development: Plan and execute educational programs, workshops, and outreach activities to engage the community and promote literacy. Inventory Maintenance: Conduct regular stock verification and shelf rectification to ensure accurate and organized library collections. Reporting: Compile and submit detailed activity reports to track library usage and performance metrics. Circulation Management: Manage check-in/out operations at the circulation desk, maintaining detailed lending records. Marketing and Outreach: Promote library services through effective marketing strategies and engaging displays. Qualifications: Masters degree in Library Science (MLS/MLIS) or equivalent preferred. Strong organizational skills with experience in cataloging and inventory management. Proficient in utilizing computer databases for resource location and management. Excellent communication skills for assisting diverse patrons. Experience in developing and delivering educational programs is a plus. Preferred Skills: Familiarity with library management systems and digital resources. Ability to work collaboratively with staff and community organizations. Experience in academic or public libraries is an advantage. Passion for promoting literacy and lifelong learning. Work Environment: A combination of desk work and active engagement with library patrons.

Reporting to: Assistant Manager, Bid Support Key stakeholders: Proposal Managers/Directors, Proposal Coordinators, Sales Enablement and Operations, Subject-Matter-Experts Duties & responsibilities What this job involves Work collaboratively with Proposal Managers and other Bid Support members to provide support for varied presales solution aspects, primarily bid response and content management. Bid Support: Support proposal writers with drafting Q&A-type responses, from existing baseline and data repositories. Would need to understand JLL business aspects to understand the relevance of various qualitative and quantitative information sets Own the development of tailored CVs/Bios/ Case studies working with the business lines and SMEs Undertake research on customer & opportunity and gather competitive information to feed into bid-evaluation process and responses thus demonstrating our added value. Contribute to the development of bid presentations, in coordination with sales leads and Proposal Managers. The goal is to produce outputs that are 80% compliant for final review and edits by PDS Stakeholder. Knowledge Management Specialist Partner with Proposal leads and analysts in support of the RFP close-out process, which includes sourcing information from the proposal submissions, and updating the baseline library. Such information could include Q&A-type responses sorted by topic, case studies, client references, key executives, bios and corporate information, amongst others. Ensure all final proposal documents are uploaded into the correct location at JLL SharePoint or shared drives or other digital platforms (to be agreed with UK PDS Operations Manager) Maintain / update / retire such documents as per prescribed processes. Develop new repositories as required to meet evolving expectations of business and sales teams. Work with content owners to ensure items are updated on a periodic basis and ensure proper document tagging & naming conventions are adhered. Develop trackers for feedback, collated content, project trackers, monthly calendars to support the functioning of the bid-response team. Key skills Experience in Content writing, content/knowledge management from a multi-national company Excellent written, verbal and interpersonal communications skills High attention to detail with consistent high-quality deliverables Strong organisational and collaboration skills Proficient with MS Office (Word, PowerPoint and Excel) and SharePoint creating lists/ libraries/sites Employee specification Post-Graduate, with excellent academic credentials 4-6 years of relevant experience from a multi-national professional services firm.

Digital Transformation Profile Skill-Digital Transformation,SNP,Digital Solution,Digital Procurement,Ariba,Coupa,Business Transformation Exp-4+Yrs,PKG Upto-16LPA Exp-8+Yrs,PKG Upto-27LPA Bangalore.Pune Ritika-8587970773 ritikab.imaginators@gmail.com Required Candidate profile Skill-Digital Transformation,S&P, SNP, Digital Solution, Crafting Solution, Digital Procurement, Ariba,Coupa,SAS,Python,Business Transformation, Implement,Procurement,knowledge services NP-Imm-30Days

Minimum Education Required Essential Post Graduat ion in appropriate disciplines such as Urban Planning; Planning; Urban Management; Public Policy; Public Administration; Economics, Sociology or any other Master’s degree with 2-3 years of relevant experience in urban sector projects. Preference will be given to candidates from nationally recognized reputed Institutes/Universities Desirable Work experience in a Government Project related to urban sector Certifications / Diplomas in associated discipline Minimum Experience Required Knowledge Manager: 2-3 years of overall experience in Consulting / Research / Teaching in Urban Governance / Management related subjects, etc. Sr. Knowledge Manager: 6-10 years of overall experience in Consulting / Research / Teaching in Urban Governance / Management related subjects, etc Preference given to the candidates who have extensive work experience in public sector and government projects Skill Set Requirements Essential Good Report Writing Skills Good English Speaking & Writing skills Desirable Any Analytical tools (Eg. SPSS, Tableau etc.) or well versed with all Excel tools Knowledge of Project Management tools Roles and Responsibilities To contribute to the preparation of the Annual Action Plans of the Resource Group and work towards achieving of the same To participate in the Business Development activities such as - Liaison with key officials of the prospective organizations Preparing or contributing to the preparation of concept notes, Expressions of Interest (EOIs), project proposals, etc. Planning and implementing the BD activities as finalized by the superior officers of the Resource Group To contribute to the preparation of project plans and schedules for the projects assigned and execute project activities, as per the requirement To give inputs and guidance to the subordinate officers executing projects / assigned activities To sort out any issues emerging during the implementation of the projects and escalate the same, in case they need intervention of the superior officers To participate in Monthly Reviews / Milestone Reviews To interact regularly with the clients as part of project execution and maintain related files To follow up with the clients and realize payments, as per the agreed upon Schedules of Payments To prepare appropriate knowledge resources such as project case studies, project data sheets, updated CVs of the Resource Group, etc., To participate in the publication activities of the Resource Group, such as research studies, case studies, paper presentations and publications To offer required support to the internal CGG Developmental Activities To discharge any other responsibility assigned by the superiors from time to time

Job Profile Minimum Education Required Essential Post Graduat ion in appropriate disciplines such as Economics; Public Policy; Public Administration; Sociology or any other Master’s degree with 2-3 years of relevant experience in a Government project. Preference given to candidates from nationally recognized reputed Institutes/Universities Desirable Work Experience in a Government Project Certifications / Diplomas in associated disciplines Minimum Experience Required Knowledge Manager: 2-3 years of overall experience in Consulting / Research / Teaching in Governance related subjects, etc. Sr. Knowledge Manager: 6-10 years of overall experience in Consulting / Research / Teaching in Governance related subjects, etc. Preference given to the candidates who have extensive work experience in public sector and government projects Skill Set Requirements Essential Good Report Writing Skills Good English Speaking & Writing skills Desirable Any Analytical tools (Eg. SPSS, Tableau etc.) or well versed with all Excel tools Knowledge of Project Management tool s Roles and Responsibilities Job Responsibilities To contribute to the preparation of the Annual Action Plans of the Resource Group To participate in the Business Development activities such as - Liaison with key officials of the prospective organizations Preparing or contributing to the preparation of concept notes, Expressions of Interest (EOIs), project proposals etc. Planning and implementing the BD activities as finalized by the superior officers of the Resource Group Updating the superior officers of the Resource Group on the progress of the BD activities assigned / planned To contribute to the preparation of project plans and schedules for the projects assigned and execute project activities, as per the project plans and schedules To give inputs and guidance to the subordinate officers executing projects / assigned activities To sort out any issues emerging during the implementation of the projects and escalate the same, in case they need intervention of the superior officers To participate in Monthly Reviews / Milestone Reviews to update the superior officers of the Resource Group on the status of assigned activities To interact regularly with the clients as part of project execution To follow up with the clients and realize payments, as per the agreed upon Schedules of Payments To prepare appropriate knowledge resources such as project case studies, project data sheets, updated CVs of the Resource Group etc., on closure of the projects To assist the superior officers of the Resource Group in identifying renowned organizations / consultants, working in the focus areas of the Resource Group To participate in the publication activities of the Resource Group, such as research studies, case studies, paper presentations and publications To take care of required correspondence with the clients, prospecting organizations etc. and maintain related files To offer required support to the internal CGG Developmental Activities To discharge any other responsibility assigned by the superiors from time to time

Educational Requirements Bachelor of Engineering Service Line Infosys Quality Engineering Responsibilities A day in the life of an Infoscion As part of the Infosys testing team, your primary role would be to Develop test plan, prepare effort estimation and schedule for project execution You will prepare test cases, review test case result and anchor defects prevention activities and interface with customers for issue resolution You will ensure effective test execution by reviewing knowledge management activities and adhere to the organizational guidelines and processes Additionally, you will anchor testing requirements, develop test strategy, track, monitor project plans and prepare solution delivery of projects along with reviewing of test plans, test cases and test scripts You will develop project quality plans, validate defective prevention plansIf you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:Performance testing,Performance testing->Performance testing->HP load runner,Performance testing->Performance testing->Jmeter Technical requirement(Optional) Preferred Skills: Performance testing Performance testing->Performance testing->HP load runner Performance testing->Performance testing->Jmeter

Overview: Supporting the state in prioritising and planning critical ECE-related decisions (allocating budgets, human resource deployment, etc.) Augmenting the capacity of the states academic bodies (SCERT, DIETs) to design sound curricula, teacher guides, student workbooks, learning materials, training and mentoring Support in building the capacity of the State, District and field-level functionaries to set up and run an effective state-wide ECE programme (school identification, learning-friendly environment, educator hiring, supportive supervision, convergence on nutrition and health, etc.) Improving data systems and governance by creating and driving robust mechanisms to ensure data reliability and enhancing governance processes to drive ECE implementation in mission mode Capture learning and best practices from Odisha as a playbook for ECE in India. Key Responsibilities Support the department in day-to-day activities related to the Sishu Vatika program, including budgets, file movement, and monitoring Take ownership of and manage end-to-end critical governance workstreams like program design, implementation, communications, and monitoring. Set up project management processes and guidelines, and ensure that all activities are driving towards the defined goals Develop and manage strong working relationships with government stakeholders. Create internal alignment between different interventions and ECE partners in the state. Work with other teams at CSF on technical work streams such as academics, research, and evaluation and contextualise them for the state. Knowledge management and documentation of the implementation of work in the state. Perform other relevant tasks as deemed necessary by the supervisor. Required Qualifications, Skills, and Abilities Bachelors degree from a reputed university; a Masters degree preferred (in education, development studies, public policy, and social sciences). 2 to 4 years of work experience, preferably in the education sector, demonstrating superb project delivery and stakeholder management. Keen interest in the development/education sector. Fluent in English with excellent reading and writing skills; Good verbal and written skills in Odia are necessary. Past experience working with state and district-level governance and institutional structures is a must. Ability to work independently and as part of a team while taking initiative and responsibility. Knowledge and experience working on project management, large-scale program implementation with multiple delivery tracks, and monitoring, among others.

YOUR IMPACT We are seeking a Knowledge Management Analyst responsible for providing program management oversight of our standard operating procedures for the Marcus Call Center. These procedures are an important part of ensuring standard, legal and regulatory compliant conduct by delivery teams. The goal of Knowledge Management is to improve an organization's efficiency, decision-making, and innovation by ensuring that the right information is available to the right people at the right time. BUSINESS OVERVIEW The firms direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. JOB SUMMARY AND RESPONSIBILITIES Update and/or create new procedural operations documents such as Talking Points/Chat Content, Standard Operating Procedures, Job Aids and policies Work with stakeholders such as Delivery managers, product managers, Legal, Risk and Compliance for Knowledge Management documents and procedures and facilitate approvals Collaborate with stakeholders such as Legal, Risk and Compliance to create and update procedures Maintain central knowledge management tool in coordination with the direct line manager Identify opportunities for improvement to manage and optimize Knowledge Management The job requires some overlap with US working hours BASIC QUALIFICATIONS Bachelors degree in information science, library science, business administration or related field in another field with experience creating concise, readable and user-friendly documentation Minimum 3 years of demonstrable experience in a related Knowledge Management role Knowledge of standard knowledge management platform e.g. Right Answers, Service Now etc. Excellent written communication skills, including the ability to effectively convey financial services material with new hires and tenured colleagues alike Ability to prioritize and manage multiple simultaneous projects and deadlines Ability to question status quo and think through creative solutioning to ensure efficiency and appropriate risk management Aptitude for building relationships and ability to communicate complex issues to a wide array of internal partners with different levels of product experience PRIMARY RESPONSIBILITIES Experience working in Knowledge Management platforms/systems Experience with instructional design Prior Call Center Operations and FinTech Services experience

Job Requirements Role/Job Title Analyst- Curriculum & Content Development Primary responsibilities 1. Content Design & Development: • Design engaging, interactive, and learner-centric training content focused on customer-centric behaviors, service excellence, and customer experience transformation. • Develop e-learning modules, workshops, playbooks, microlearning assets, and other digital learning materials. • Preparing scripts for nano learning and video courses. Also preparing quick action guides, byte size content • Developing training material associated with the project such as instructor guides, participant guides, handouts, design documents, curriculums, job aids and assessments etc. • Working on tools like Adobe ,Canva, articulate, Vyond etc would be an advantage 2. Generative AI Integration: • Leverage AI-powered tools (such as ChatGPT, Synthesia, or similar) to generate, optimize, and scale learning content. • Experiment with AI-driven storytelling, chatbots, and adaptive learning models to improve engagement. • Train AI models to support role-play simulations, customer interaction scenarios, and behavioral reinforcement. 3. Instructional Strategy & Learning Design: • Apply adult learning principles, instructional design models (ADDIE, SAM, etc.), and behavioral psychology to create effective learning journeys. • Design gamified experiences, interactive case studies, and immersive learning formats (AR/VR, video-based learning, etc.). • Develop self-paced learning modules as well as instructor-led training (ILT) and virtual ILT (VILT). • Design storyboards on the agreed training framework and curriculum • Design and develop instruction – led, Video based learning and e-learning training programs. 4. Content Personalization & Engagement: • Design AI-driven adaptive learning paths based on employee roles, behaviors, and learning preferences. • Create learning nudges, push notifications, and microlearning interventions to reinforce customer friendly behaviors. • Drive education and awareness program and campaigns through both online & offline channel 5. Collaboration & Stakeholder Engagement: • Work closely with Customer Experience teams, L&D, HR, and leadership to align learning content with business goals. • Partner with SMEs, trainers, and digital learning teams to co-create content that drives behavior change. SECONDARY RESPONSIBILITIES • Collaborate with internal stakeholders to achieve the desired business objectives in terms of NPS and similar CX metrix. • Support team effectiveness by covering essential tasks during planned or unplanned absences. • Collaboration with Subject Matter Experts (CX leaders, Managers, Frontline teams etc) • Knowledge management and repository maintenance • Customer feedback integration

WHAT MAKES US A GREAT PLACE TO WORK We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoors Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents. WHO YOU’LL WORK WITH You’ll join the Product, Practice and Knowledge (PPK) department as part of the Knowledge Management team and you’ll work with a variety of different Practices at Bain, broadening your skillset and leveraging industry knowledge across various industries and capabilities. “Practices” are how we group and organize our solutions and products based on our clients’ industry or business function. They’re integral to how we win and deliver results to our clients and are a key strategic priority within our firm. The Knowledge Management team is critical to harnessing the best of our consulting staffs’ individual and collective expertise, making it possible for us to deliver extraordinary results for our clients. You will join the Performance Improvement practice, a global capability that cuts across all of Bain’s industries. It’s comprised of company-wide Accelerated Performance Transformations, and functional and cross-functional excellence in Operations (Procurement, Supply chain, Manufacturing), Corporate Support and Service Operations. The practice is one of the fastest growing segments at Bain. The Performance Improvement practice is seeking a candidate for our Accelerated Performance Transformations solution team. WHAT YOU’LL DO Equip Partners in the firm and consulting staff with relevant expertise and resource recommendations Provide value-added front-line support to case teams by sharing curated “best of” Bain content, experience and perspectives Identify and connect experts within the Bain network to consulting teams Collaborate with our Information Services or Practice Centers of Excellence, to collectively provide consultants the best consolidated view of our internal and external knowledge Develop and package summary documents and provide updated or bespoke analysis Lead the capture and sharing of the practice knowledge base Capture and process knowledge onto our global intranet platform from client development and case team efforts Coordinate with other Knowledge Specialists to identify cross practice content priorities and identify gaps in the knowledge base Communicate with case teams and practice affiliates to understand work and solicit most relevant content Manage metadata to facilitate user searching. Manage inputs to improve advanced analytics and AI output Package and codify our best thinking into insights Collaborate with practice team members to fill content gaps through new product development and deployment Manage and maintain practice page(s) on the intranet; ensuring our best materials are represented and shared Oversee Knowledge Associate in managing and maintaining the knowledge base Use AI tools to accomplish portions of the role. Experiment with new and existing AI tools to improve work processes Contribute to the development and execution of the practice strategy Analyze, understand and interpret underlying drivers of practice performance Support content planning and logistics for annual practice meetings Drive practice affiliate engagement, including preparation for experience-sharing calls and publications Actively contribute to the practice and broader PPK team Participate in (and sometimes lead) global team trainings, group projects, experience sharing, mentoring, and other initiatives Assign, review, and provide feedback on junior practice member’s work, who are often located in another Bain office. Manage day to day workplan for junior team members and provide coaching and development ABOUT YOU BA or equivalent undergraduate degree with strong academic credentials, MBA will be a plus. Preferred 4+ years of professional experience You’re intellectually curious about change management and strategy execution You have strong analytical abilities and experience bringing innovative and ‘outside the box’ approaches to problem solving You enjoy working in a fast-paced and sometimes demanding environment, and you have the ability to juggle multiple priorities Attentive to detail and very organized. You’re known for your high-quality work You are a regular user of AI tools and have a growth mindset about their use You can self-motivate and work autonomously, while appreciating guided coaching and collaborative teaming Superior customer service attitude You keep a positive mindset and high levels of energy and enthusiasm Strong communication and presentation skills. You can engage with senior business executives and team with colleagues across the globe and in different time zones Strong proficiency in Microsoft Excel, PowerPoint, and Word ABOUT US Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future. Across 59 offices in 37 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster and more enduring outcomes. Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise and insight to organizations tackling today’s urgent challenges in education, racial equity, social justice, economic development and the environment. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.

Overview 2 roles - Presales solution engineers Responsibilities known as a " Presales Consultant," "Sales Consultant," or “Sales Engineer” the Solution Consultant is responsible for leading the solution evaluation throughout the sales cycle and delivering thought leadership to companies to transform their customer’s experience. You will be responsible for developing innovative demonstrations and proof of concepts to prove the value of Salesforce solutions within the context of our customers needs. You will have a proven track record of building innovative multi-product solutions that co-exist with our customers existing environments. Being able to translate our customers business goals into a working demonstrable vision will be a key skill. Your Responsibilities To develop and present innovative customer solutions to key decision makers to address their business issues and needs whilst showing business value Coordinate and own the entire solution cycle through close collaboration with other Salesforce product teams. Industry experience, incorporating and developing a point of view based on Salesforce’s (or similar) solutions. To fully understand and clearly articulate the benefits of Salesforce to customers at all levels, examples include; Administration/IT Staff, managers and "C" level executives. Develop new go to market propositions that reflect changing market demands. Such as how AI can benefit our industries. Display initiative, and self-motivation while delivering high-quality results along with meeting all expectations for both internal and external customers. Have a strong interest in growing your career and participating in our internal training programs and mentorship initiatives. Personality Attributes/Experience Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.). This role is within our Automotive sector to help to lead UK OEM and Retailer organisations to implement Digital Transformation strategies and deliver more success to their customers. An understanding of these industries is essential. Awareness of industry trends, challenges, and common business solutions in use for both Auto OEMs and retailers. Track record of solution engineering, consultancy, or delivery for an enterprise software solution organisation that works within the Auto industry. We are open to a variety of backgrounds for the role. Solid oral, written, presentation and interpersonal communication and relationship skills. Proven time management skills in a dynamic team environment. Ability to work as part of a team to solve problems in multifaceted, energizing environments. Inquisitive, practical and passionate about technology and sharing knowledge. Likes to be the first to know something and to understand why and how things happen. Good at searching out information and experimenting likes to concentrate on a particular topic and solve puzzles. Good at explaining ideas and finding ways to keep people’s attention. Willing and able to travel as needed. hiring a ServiceNow Presales Solution Consultant to join their team in London. The successful candidate will drive enterprise-wide transformations, manage relationships with C-level executives and create innovative solutions that elevate the digital experience. Responsibilities As the ServiceNow Presales Solution Consultant, you will lead sal es and business development initiatives, uncovering new opportunities for ServiceNow solutions. Lead the pre-sales journey, from crafting proposals to negotiating contracts and securing sign-offs. Partner with sales teams to define and present ServiceNow solutions to potential clients. Serve as a trusted advisor to senior stakeholders, including C-suite executives and IT leaders. Build and maintain strong relationships with ServiceNow leadership and strategic partners for seamless collaboration. Collaborate with key business functions (e.g. HR, IT, customer service) to customize ServiceNow solutions for their specific needs. Stay up to date on market trends and ensure ServiceNow offerings are aligned with evolving business needs. Skillset Master’s or Bachelor’s degree in Information Technology or similar. Extensive knowledge of ITSM, ITOM, CSM, HRSD, Employee Service Center, Case & Knowledge Management and Performance Analytics. Proficient in system integration, data migration, automation, scripting and ServiceNow customization. Understanding of HR processes, employee engagement strategies and workflow design. Skilled in mapping customer journeys, improving service delivery and boosting customer satisfaction. Experienced in demonstrating the value of ServiceNow and advising clients on strategic implementation. Strong problem-solving abilities, with a knack for assessing business needs and proposing effective solutions. Proven experience in driving adoption of new technology and training end-users for smooth transitions. Capable of engaging with stakeholders up to the CXO level, simplifying technical concepts for non-technical audiences, and fostering collaboration across teams. Preferred CertificationsServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ServiceNow Certified Application Developer (CAD), Customer Service Management (CSM) / CRM, Human Resources Service Delivery (HRSD).