2324 Knowledge Management Jobs - Page 27

As a Senior Manager - Product Engineering at HSBC, you will play a crucial role in supporting the development, execution, and commercialization of the GPS Service Gen AI Roadmap. Your responsibilities will include: - Serving as a dedicated GPS Service AI Product Owner, working closely with the AI delivery specialist to drive the roadmap forward - Supporting the strategy around AI Knowledge management and governance, collaborating with teams in CMB for effective delivery - Identifying, developing, and delivering AI-powered solutions tailored to service needs, ranging from intelligent automation to agentic AI use cases - Collaborating to enable quick turn around on new POCs, focusing on data p...

Role Overview: As a Support Manager at Deccan AI, you will be responsible for responding to queries received via the support desk in a meticulous and customer-focused manner. Your role will involve ensuring each response is accurate, timely, and aligned with official product manuals and project documentation. You will play a crucial role in maintaining the quality of support interactions and ensuring internal consistency in communication. Key Responsibilities: - Query Resolution: Respond to queries received through the support desk with clarity, accuracy, and a helpful tone. - Documentation Alignment: Ensure that all responses strictly adhere to official product manuals, project guidelines, ...

Role Overview: As a UX Research Coordinator at FICO, you will work closely with UX researchers, product designers, and cross-functional partners to support and operationalize user research initiatives. Your role is crucial in scaling the research practice, enhancing participant recruitment processes, streamlining logistics, and ensuring researchers can focus on understanding users. Key Responsibilities: - Coordinate end-to-end logistics for user research studies, including usability testing, in-depth interviews (IDIs), surveys, and diary studies across multiple product teams and geographies. - Build and manage relationships with research participants, internal user communities, and external ...

As a highly qualified Senior Associate or Counsel in the Employment Law practice of a leading full-service law firm in India, you will play a crucial role in providing expert advice on Indian labour and employment laws to both domestic and multinational clients. Your responsibilities will include: - Advising clients on various employment and labour law issues such as employment contracts, HR policies, compensation structures, termination matters, industrial disputes, disciplinary proceedings, employee misconduct, POSH compliance, internal investigations, labour law audits, due diligence for M&A transactions, workforce structuring, transfers, and retrenchment strategy. - Representing clients ...

All Levels Utilities T&D Join our team in Strategy consulting to find endless opportunities and solve our clients' toughest challenges, as you work with exceptional people, the latest tech and leading Utility clients across the Globe.. Practice: Utilities, Industry Consulting, Global Network I Areas of Work: T&D | Level: Consultant | Location: Gurgaon, Mumbai, Bangalore, Pune, Hyderabad | Years of Exp: 4-12 years Explore an Exciting Career at Accenture Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest? Then, is the right place for you to explore limit...

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various are...

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various are...

Role: The purpose of the role is to provide assurance on the quality of deployment for the assigned accounts and support in establishing mechanisms that enhance and sustain customer satisfaction levels. The role is expected to support in enhancing customer advocacy by predicting and preventing customer escalations & dissatisfactions and drive a culture of continuous improvement in the assigned accounts. Do: Implement deployment quality strategy for the assigned Accounts Provide inputs in the development of strategy for the assigned accounts while considering the quality standards, client expectations, quality, and monitoring mechanisms Review and reallocate the priorities to align with the o...

Knowledge Management Role at Meghalaya for new work order

As an Infoscion, your primary role will be to interface with the client for quality assurance issue resolution and ensure high customer satisfaction. You will understand requirements, create and review designs, validate architecture, and ensure high levels of service offerings to clients in the technology domain. Your responsibilities will include participating in project estimation, providing inputs for solution delivery, conducting technical risk planning, performing code reviews, and unit test plan reviews. Additionally, you will lead and guide your teams towards developing optimized high-quality code deliverables, continual knowledge management, and adherence to organizational guidelines...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Your Role We are seeking a detail-oriented and strategic Knowledge Management to lead the end-to-end proposal development process in response to RFI, RFQ, and RFP requests. This role involves close collaboration with cross-functional teams to create compelling, compliant, and client-focused propos...

Experience with Guidewire Policy/Billing/Claims(anyone) is a must and should have worked on multiple projects Minimum 6+ years of total experience Minimum 5+ years of experience as a Guidewire Business Analyst Strong communication and interpersonal skills Thorough knowledge and experience of agile methodologies. Skilled at writing detailed Software Specifications (SRS), use cases, and wireframes. Strong background using defect-ticketing software (such as Rally, JIRA, etc.) to document software requirements, user stories, defects for development teams. Experience working daily in cross-functional teams. Skilled at negotiating consensus among departments that request sometimes conflicting or i...

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures timeli...

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures timeli...

Role: The purpose of the role is to drive and support transition for mega deals within own BU and contribute to the development of transition expertise within Wipro. Do: Lead efforts for effective onboarding of client projects across verticals within BU Understand the transition and guidelines developed for BU by Transition Head Develop understanding of domain and the verticals within to identify the trends and customer needs across geographies Understand the sales and delivery processes, onboarding risk areas and gaps in the current processes Support framework development and guidelines to support transitions for first 100 days of new projects as per Wipros Integrated Transition Framework (...

Troubleshoot all Level 1/2/3 customer calls, focusing on effective issue resolution. Prioritize customer satisfaction and manage case backlog efficiently. Document all customer interactions in the CRM system. Escalate complex issues to Sr. TAC/TL as needed for resolution. Regularly update technical and product knowledge. Contribute to the knowledge base by creating KCS articles for valid solutions. Adhere to SLAs and client quality requirements. Update SRs and DBR module daily; review SRs at shift start. Follow up on Observation Sheet SRs weekly. Participate in team meetings, SSQA sessions, and product training. Take full ownership of SR handling and avoid issue deflection. Maintain and supp...

You will be responsible for integrating new technology in the development process of food production, scaling up the production process from trial through to full-scale manufacturing, testing and examining samples, and conducting experiments to improve the product quality. You will ensure compliance with safety, legal and quality standards. Additionally, you will utilize project management skills and knowledge management tools to bring the best solutions to customers and manage & prioritize work. You will also assist in maintaining a safe and professional environment and work on improving the formulation and stability properties of natural colors, light stability, thermal stability, by physi...

As a ServiceNow Senior Analyst at Lennox, you will play a key role in the analysis, support, monitoring, and continual improvement of various integrations, applications, forms, Service Portal pages, new modules in Security Operations, GRC, and BCM in ServiceNow. Your responsibilities will include: - Ensuring production stability, operations, administration, and monitoring of various ServiceNow functionalities in ITSM, ITOM, ITAM, ITBM modules, GRC, and Scoped applications. - Bringing innovative thoughts around operational activities, system improvements, production stability, and enhancing user experiences. - Maintaining integrations with third-party and in-house systems using ServiceNow sta...

About The Role Skill required: Next Generation Customer Operations - Knowledge Management Administrative Process Design Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.A process to design, bu...

Responsibilities: ? The ServiceNow Develope is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond ? Ideal candidate should have good design knowledge and be willing to research new solutions based on the requirements ? Development of ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in ServiceNow Platform. ? Always follow best development practices during support/development. ? Support other developers in their work to integrate existing systems with Service Now ? Support business process owners in configuring the platform ? Strong expertise in Design, Development and Integration of ServiceNow in ITSM, CSD...

Consultants offer advice and expertise to clients to help them improve their business performance in terms of operations and structure. These roles are Client Facing and have a direct impact on Consulting. Working closely with our clients, Oracle consulting (OCSC) professionals design, build and implement strategic Solutions that can help enhance Client business performance. Your Role: Adapts existing methods to create best solutions to solve complex business problems Understands the strategic requirements and direction of the Clients and offer Solutions. Uses considerable judgment to determine solutions and seeks guidance on complex problems Interacts with peers and/or management (CXO level...

ABOUT US Bain & Company is a global consultancy that helps the worlds most ambitious change makers define the future. Across 59 offices in 37 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster and more enduring outcomes. Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise and insight to organizations tackling today’s urgent challenges in education, racial equity, social justice, economic development and the envi...

As a Technical Writer, you will be responsible for creating clear, concise, and structured documentation such as SOPs, manuals, and process guides. You will collaborate closely with subject matter experts and cross-functional teams to gather information and ensure accurate and up-to-date documentation that supports internal processes and compliance. **Key Responsibilities:** - Create, format, and maintain SOPs, process documents, and internal manuals. - Collaborate with SMEs to gather and structure technical or process information. - Edit and proofread documents for grammar, clarity, and consistency. - Ensure documents follow organizational templates and standards. - Maintain document versio...

Role Overview: As an inventive transformation consultant at Capgemini Invent, you will collaborate closely with clients to deliver cutting-edge solutions tailored to their challenges. Your role will involve working with HR stakeholders to understand business requirements and processes related to HR service delivery. You will conduct workshops, interviews, and requirement-gathering sessions to elicit and document functional requirements. Additionally, you will analyze HR processes and systems to identify opportunities for improvement and automation within the ServiceNow HRSD platform. Configuring HRSD modules such as Case Management, Employee Service Center, Knowledge Management, and Service ...

As a Learning and Development Consultant from an E-learning background, your role will involve leading the L&D strategy and roadmap aligned with the business plan. You will be responsible for planning L&D initiatives and training programs in collaboration with HR and business leadership. Your key responsibilities will include ideating, developing, and implementing a world-class E-Learning system, as well as preparing the overall training budget and tracking budget spend vs plan. You will need to identify opportunities for improvement in learning design and delivery, design learning policies and procedures, and ensure a robust training plan and calendar for both direct and indirect staff. Add...