1689 Knowledge Management Jobs - Page 2

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Your Role We are seeking a detail-oriented and strategic Knowledge Management to lead the end-to-end proposal development process in response to RFI, RFQ, and RFP requests. This role involves close collaboration with cross-functional teams to create compelling, compliant, and client-focused propos...

Experience with Guidewire Policy/Billing/Claims(anyone) is a must and should have worked on multiple projects Minimum 6+ years of total experience Minimum 5+ years of experience as a Guidewire Business Analyst Strong communication and interpersonal skills Thorough knowledge and experience of agile methodologies. Skilled at writing detailed Software Specifications (SRS), use cases, and wireframes. Strong background using defect-ticketing software (such as Rally, JIRA, etc.) to document software requirements, user stories, defects for development teams. Experience working daily in cross-functional teams. Skilled at negotiating consensus among departments that request sometimes conflicting or i...

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures timeli...

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures timeli...

Role: The purpose of the role is to drive and support transition for mega deals within own BU and contribute to the development of transition expertise within Wipro. Do: Lead efforts for effective onboarding of client projects across verticals within BU Understand the transition and guidelines developed for BU by Transition Head Develop understanding of domain and the verticals within to identify the trends and customer needs across geographies Understand the sales and delivery processes, onboarding risk areas and gaps in the current processes Support framework development and guidelines to support transitions for first 100 days of new projects as per Wipros Integrated Transition Framework (...

Troubleshoot all Level 1/2/3 customer calls, focusing on effective issue resolution. Prioritize customer satisfaction and manage case backlog efficiently. Document all customer interactions in the CRM system. Escalate complex issues to Sr. TAC/TL as needed for resolution. Regularly update technical and product knowledge. Contribute to the knowledge base by creating KCS articles for valid solutions. Adhere to SLAs and client quality requirements. Update SRs and DBR module daily; review SRs at shift start. Follow up on Observation Sheet SRs weekly. Participate in team meetings, SSQA sessions, and product training. Take full ownership of SR handling and avoid issue deflection. Maintain and supp...

You will be responsible for integrating new technology in the development process of food production, scaling up the production process from trial through to full-scale manufacturing, testing and examining samples, and conducting experiments to improve the product quality. You will ensure compliance with safety, legal and quality standards. Additionally, you will utilize project management skills and knowledge management tools to bring the best solutions to customers and manage & prioritize work. You will also assist in maintaining a safe and professional environment and work on improving the formulation and stability properties of natural colors, light stability, thermal stability, by physi...

As a ServiceNow Senior Analyst at Lennox, you will play a key role in the analysis, support, monitoring, and continual improvement of various integrations, applications, forms, Service Portal pages, new modules in Security Operations, GRC, and BCM in ServiceNow. Your responsibilities will include: - Ensuring production stability, operations, administration, and monitoring of various ServiceNow functionalities in ITSM, ITOM, ITAM, ITBM modules, GRC, and Scoped applications. - Bringing innovative thoughts around operational activities, system improvements, production stability, and enhancing user experiences. - Maintaining integrations with third-party and in-house systems using ServiceNow sta...

About The Role Skill required: Next Generation Customer Operations - Knowledge Management Administrative Process Design Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.A process to design, bu...

Responsibilities: ? The ServiceNow Develope is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond ? Ideal candidate should have good design knowledge and be willing to research new solutions based on the requirements ? Development of ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in ServiceNow Platform. ? Always follow best development practices during support/development. ? Support other developers in their work to integrate existing systems with Service Now ? Support business process owners in configuring the platform ? Strong expertise in Design, Development and Integration of ServiceNow in ITSM, CSD...

Consultants offer advice and expertise to clients to help them improve their business performance in terms of operations and structure. These roles are Client Facing and have a direct impact on Consulting. Working closely with our clients, Oracle consulting (OCSC) professionals design, build and implement strategic Solutions that can help enhance Client business performance. Your Role: Adapts existing methods to create best solutions to solve complex business problems Understands the strategic requirements and direction of the Clients and offer Solutions. Uses considerable judgment to determine solutions and seeks guidance on complex problems Interacts with peers and/or management (CXO level...

ABOUT US Bain & Company is a global consultancy that helps the worlds most ambitious change makers define the future. Across 59 offices in 37 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster and more enduring outcomes. Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise and insight to organizations tackling today’s urgent challenges in education, racial equity, social justice, economic development and the envi...

As a Technical Writer, you will be responsible for creating clear, concise, and structured documentation such as SOPs, manuals, and process guides. You will collaborate closely with subject matter experts and cross-functional teams to gather information and ensure accurate and up-to-date documentation that supports internal processes and compliance. **Key Responsibilities:** - Create, format, and maintain SOPs, process documents, and internal manuals. - Collaborate with SMEs to gather and structure technical or process information. - Edit and proofread documents for grammar, clarity, and consistency. - Ensure documents follow organizational templates and standards. - Maintain document versio...

Role Overview: As an inventive transformation consultant at Capgemini Invent, you will collaborate closely with clients to deliver cutting-edge solutions tailored to their challenges. Your role will involve working with HR stakeholders to understand business requirements and processes related to HR service delivery. You will conduct workshops, interviews, and requirement-gathering sessions to elicit and document functional requirements. Additionally, you will analyze HR processes and systems to identify opportunities for improvement and automation within the ServiceNow HRSD platform. Configuring HRSD modules such as Case Management, Employee Service Center, Knowledge Management, and Service ...

As a Learning and Development Consultant from an E-learning background, your role will involve leading the L&D strategy and roadmap aligned with the business plan. You will be responsible for planning L&D initiatives and training programs in collaboration with HR and business leadership. Your key responsibilities will include ideating, developing, and implementing a world-class E-Learning system, as well as preparing the overall training budget and tracking budget spend vs plan. You will need to identify opportunities for improvement in learning design and delivery, design learning policies and procedures, and ensure a robust training plan and calendar for both direct and indirect staff. Add...

As a member of the PSA team at TikTok, your role will be crucial in bridging the gap between internal stakeholders and BPO partners to elevate the quality performance and ensure market health assurance of the Video, Features, and SpecQ moderation ecosystem. Your mission will involve aligning market strategies, policies, and initiatives to achieve optimal quality outcomes in close partnership with the broader Partner Success team. - **Performance & Governance**: - Monitor site- and market-level quality metrics (NSM/KOM), conduct root cause analyses, and provide insights for business reviews. - **Partner Engagement**: - Build strong relationships with BPO leads (Quality, Training, Ops), advoca...

Role Overview: As a Software Engineer I in HR Technology (ServiceNow) at FC Global Services India LLP, you will play a crucial role in developing and deploying scalable ServiceNow HR solutions to automate workflows, reduce manual effort, and enhance employee experience. Your responsibility will be to translate HR business requirements into secure, efficient, and user-friendly applications aligned with organizational goals. Joining the HR Technology team, you will contribute to modernizing and optimizing HR processes through automation, integration, and innovation. Key Responsibilities: - Develop new ServiceNow solutions to HR stakeholders. - Work on enhancements and changes for existing Serv...

About Human Resources: The HR department handles a range of different functions within an organization like hiring and recruiting, training and development, compensation, developing and overseeing employee benefits, promoting employee career development and addressing current employee concerns. The HR Department is responsible for finding talented manpower and placing them in right jobs in the Bank. About the Role: The Human Resources: Learning and Development Team is responsible for a gamut of functions that include training needs identification, training coordination, and knowledge management. The Learning and Development Team is responsible for supporting the Learning Head in managing tra...

As a Senior Associate in PwC's Private Equity Value Creation (PEVC) practice within the Advisory Acceleration Center, you will play a crucial role in shaping the M&A landscape for private equity and corporate clients. Your responsibilities will include: **Project Delivery** - Prior experience in product due diligence or IT due diligence and ops due diligence roles - Conducting quantitative and qualitative analyses of complex data, customer analysis, and internal analysis - Identifying and validating deals opportunities - Creating and managing client-ready deliverables **Client Engagement And Business Development** - Developing and maintaining strong relationships with team members and client...

As a Planisware BU Administrator at TE, you will be responsible for the end-to-end administration, configuration, and support of the Planisware platform for the assigned Business Unit. Your role will involve balancing technical expertise with strong business engagement to ensure system configurations align with BU requirements, integrations run smoothly, and users are supported through training and guidance. You will act as the Single Point of Contact (SPOC), bridging the gap between IT and business stakeholders. **Key Responsibilities:** - Configure Planisware modules such as Planning, Scheduling, Cost Management, Resource Management, Portfolio Management, and Reporting. - Maintain workflow...

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures timeli...

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various are...

About The Role Skill required: Knowledge Management - Learning Delivery Operations Designation: Learning Exp Design & Dev Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.the process by which an enterprise gathers, organizes, shares and analyzes its knowledge in a way that is easily accessible to employeesEnsure successful delivery of learning solutions and review their effec...

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various are...

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures timeli...