1689 Knowledge Management Jobs - Page 12

You will collaborate with the Product Owner in maintaining the Product Roadmap and practice the product management principles and approaches such as Budgeting, Resourcing, Skill Management, Asset Management, KPI Management, and Technical Management. It is essential to ensure continual improvement in Process, Technology, and Product. You should have the ability to understand the Business Dependencies and Process relationship between products and across domain products. Collaborating with the Product Owner in defining and maintaining the Product Vision and Roadmap is crucial. Educating the team to understand the Product Goals and Scope of work is essential, along with supporting the Product Ow...

The role involves managing counselling operations, developing strategies for student engagement, and leading a team to improve student conversions. This position requires strong leadership, deep knowledge of international education, and the ability to drive sales performance through effective counselling and product strategies. Key Responsibilities: Product Strategy and Management: - Develop and implement strategic plans for counselling services, ensuring alignment with market trends and student needs. - Monitor and analyse market trends, competitor activities, and student feedback to refine counselling processes. - Collaborate with marketing teams to create effective engagement strategies f...

You should have at least 3+ years of experience in Implementation, Development, and Support projects related to Oracle PL/SQL-based Enterprise Applications. Your expertise should include in-depth knowledge of Oracle PL/SQL programming, encompassing functions, procedures, triggers, packages, and performance tuning. It is essential to have experience working with Oracle versions 10g, 11g, 12c, and higher. As an integral part of the Infosys delivery team, your main responsibility will involve interfacing with clients to ensure quality assurance, resolve issues, and maintain high customer satisfaction levels. You will be tasked with comprehending requirements, creating and reviewing designs, val...

It's an exciting time to be at Infoblox, a leader in cloud-first networking and security services. As a Senior Knowledge Management Specialist on the Support Operations team in Trivandrum, reporting to the Senior Manager of Enterprise Technical Support, you will play a crucial role in owning the creation and continuous improvement of technical knowledge base content. Your efforts will help customers and internal teams resolve issues more effectively by ensuring that all KB content is accurate, current, and easy to consume. Collaboration with cross-functional teams including Engineering, Product Management, QA, and Technical Support will be key to your success in this role. Your responsibilit...

You will be responsible for designing and developing solutions using ServiceNow CSM modules such as Case Management, Agent Workspace, Virtual Agent, and Knowledge Management. Your role will involve customizing ServiceNow applications, facilitating the rollout of new modules and applications, and maintaining workflows, business rules, client scripts, UI policies, data policies, and integrations. Collaboration with stakeholders to gather requirements and translate them into technical solutions will be a key aspect of your job. You will also be required to integrate ServiceNow with external systems using REST and SOAP APIs. Working closely with QA and ServiceNow administrators to ensure timely ...

You will be joining a culture at TechnipFMC that values curiosity, expertise, and ideas, as well as diversity, inclusion, and authenticity. Your role will involve providing technical expertise and leadership to the Well Control Engineering Team throughout all phases of project and product lifecycles. As part of the Hyderabad Well Control organization, you will act as an extension of the respective Technical Authority team and may participate in global initiatives and activities as required. Your responsibilities will include ensuring alignment with product & sub-system strategies, governance, and guidelines during tender, project execution, PLM, and NPD activities. You will identify and cham...

As an experienced technical professional in the field of tax research and knowledge management, you will play a crucial role in updating internal technical resources on tax matters within A&M Global Capability Center Private Limited's International Tax practice. Your key responsibilities will include taking a leading role in developing and executing content, guidance, library, repository, and serving as a point of contact for domain-related service delivery. You will drive consistent knowledge management service delivery aligned with products, services, and standards, contributing to the development of standards, methods, templates, and enablers. Additionally, you will deliver content progra...

The Loan Servicing Supervisor - Team Leader plays a pivotal role within the Loans group, being an essential part of the team and responsible for delivering on specific tasks and requirements. This position offers valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of financial services. Joining this dynamic and collaborative environment means playing a crucial role in the organization. As a Loan Servicing Supervisor, you will be responsible for monitoring the team daily to ensure all Service Level Agreements (SLAs) are met and escalating exceptions immediately for resolution. Supervising processes such as Deal Closing, Drawdown...

As a Software Developer at Amdocs, you will be responsible for the design, development, modification, debugging, and maintenance of software systems. Your job will involve designing, developing, modifying, debugging, and maintaining software code based on functional, non-functional, and technical design specifications. It is essential to follow Amdocs software engineering standards, applicable software development methodology, and release processes to ensure that the code is maintainable, scalable, and supportable. You will also be required to demo the software products to stakeholders. In case of issues, you will investigate by reviewing/debugging code, providing fixes and workarounds, and ...

Job Description Sales support specialist is an iterative process across the sales stages (1-7) of providing the sales, bid and Capgemini client teams with the resources they need during the sales process. These resources may include content support (customized and standard), references, tools, market information and knowledge support to effectively sell your product or service to customers and deliver high quality proposal responses (proactive and reactive). Some of the roles that include as a part of this category are Proposal Support, Knowledge Managers, Market and Business intelligence?Sales support specialist ensure Proposal Quality delivered to the customer?, help with industrialization...

Job Title: Trainer II Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Deliver Customer service product training for a Leading Retail Client 2+ Years of supporting Customer Service Client as Process Trainer Design training curriculum using inputs from Operations, Quality & Clients. Knowledge management for the process. Keep up to date with product / process knowledge. Accountability for 0 - 90 days b...

Wipro Limited is a leading technology services and consulting company dedicated to creating innovative solutions that cater to the complex digital transformation needs of clients. With a comprehensive range of capabilities in consulting, design, engineering, and operations, Wipro assists clients in achieving their ambitious goals and developing sustainable businesses for the future. With a global presence spanning over 65 countries and a workforce of more than 230,000 employees and business partners, Wipro remains committed to supporting customers, colleagues, and communities in navigating an ever-evolving world. As a Team Manager at Wipro, your responsibilities include overseeing a team of ...

As the Senior Analyst for Bid Support and Knowledge Management at our company, you will play a crucial role in supporting various aspects of presales solutions, with a primary focus on bid response and content management. You will collaborate closely with Proposal Managers and other Bid Support team members to provide assistance in these areas. In terms of Bid Support, your responsibilities will include assisting proposal writers in drafting Q&A-type responses using existing baseline and data repositories. You will be required to have a good understanding of JLL's business aspects to assess the relevance of different qualitative and quantitative information sets. Additionally, you will be re...

The United Nations Environment Programme (UNEP) is seeking a National Project Coordinator (Buildings and Cooling) for the Climate Change Division based in New Delhi, India. As the leading global environmental authority, UNEP aims to promote sustainable development and effective policies for climate stability. The Climate Change Division focuses on delivering strategic guidance and impactful action to support the transition towards climate stability. The selected candidate will work on projects related to sustainable building materials and sustainable cooling in India, under the frameworks of the Global Alliance for Buildings and Construction and the Cool Coalition. The primary responsibility...

Ready to build the future with AI At Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is...

Ready to build the future with AI At Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to hel p global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is your moment. Genpact (...

Ready to build the future with AI At Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is...

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is...

Hiring a Content Curation & Enablement Specialist (GTM) to build and manage a central content hub for Sales, Marketing, CS & Enablement—owning asset curation, governance, versioning, usage tracking, and continuous improvement. Required Candidate profile -3–5 years in Knowledge Management, Sales Enablement, or Content Operations in a B2B tech/services environment. -Experience with taxonomy design, asset governance, and content lifecycle management.

You will be part of a dynamic team at Diebold Nixdorf, where we strive to automate, digitize, and transform banking and shopping experiences for over 75 million individuals worldwide. As a proactive user helpdesk professional, you will play a crucial role in providing exceptional customer service by diagnosing and resolving hardware and software issues, distributing software, and ensuring effective communication with customers. Leveraging various tools and resources, including remote assistance tools, you will aim to deliver prompt and efficient support to meet customer needs. In this role, your responsibilities will include answering inbound customer calls, verifying contract coverage for r...

As a Cherwell Developer, you will be a valued member of the Cherwell application team, providing technical assistance and software configuration/customization support. Your responsibilities will include working with process owners to design and implement workflows in Cherwell, administer tools, handle incident tickets, and develop creative solutions to resolve business problems based on customer requirements and system capabilities. You will be responsible for the development, implementation, and ongoing support of Cherwell solutions within the team. Following best practices in development processes, you will collaborate with stakeholders to gather and document user and process requirements,...

YASH Technologies is seeking SAP PP/QM Professionals with around 10+ years of experience in PP and QM, including work on Discrete, process industries & Repetitive Manufacturing scenarios. The ideal candidate should have Certification in SAP, experience in Presales/Rollout/Upgrades/Implementation projects, and at least 4-5 End to end implementation experience in S/4HANA and ECC. Knowledge of S/4HANA and FIORI is a must, along with experience in Production planning and Quality management modules. The candidate should have worked on Sales and Operational planning, Long term planning, Material Requirement Planning, Demand Management, capacity evaluation, and production execution processes. Stron...

As a Learning Experience Design & Development Analyst at Accenture, you will play a key role in ensuring the successful delivery of learning solutions. Your responsibilities will include managing and resolving customer queries, handling escalations and complaints, and ensuring that faults and complaints are closed within SLAs. Additionally, you will be involved in gathering, organizing, sharing, and analyzing knowledge within the organization to make it easily accessible to employees. You will be aligned with the Customer Support vertical, where you will coach representatives from various BPO businesses to enhance their verbal and communication skills. Your tasks will involve maintaining qua...

You will be responsible for managing customer service operations, resource planning, career planning, performance management, work force management, team SLA, KRA, KPI training, and regularly formulating and executing internal and external governance strategies. You will effectively review and handle client escalations, monitor and analyze key performance indicators (KPIs) such as ticket resolution times, user satisfaction, and escalation rates to drive continuous improvement. Your role will involve driving process adherence and quality compliance through audits, analyzing complex data to share key process and business insights with the leadership team, and project managing complex change in...

Company: Marsh Description: We are seeking a talented individual to join our Content Management team at Marsh McLennan. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office. Specialist - Knowledge Management Content Management is a key service offering provided by Knowledge Services to global Marsh McLennan businesses and the Pacific IMPACT Practice is currently seeking a senior Proposal Specialist for the Corporate and Commercial segment to ensure our proposals are competitive, compelling and aligned with the client/prospects objectives. We will count on you to: Develop, manage and maintain content for requests f...