13 Knowledge Bases Jobs

About The Company Cognizant is a global leader in professional services, providing a wide range of solutions in consulting, digital transformation, technology, and operations. With a strong presence across various industries including banking, healthcare, manufacturing, and retail, Cognizant is committed to helping clients navigate their digital journeys and achieve sustainable growth. Our innovative approach, combined with a deep understanding of industry-specific challenges, positions us as a trusted partner for organizations aiming to stay ahead in a rapidly evolving technological landscape. At Cognizant, we foster a collaborative and inclusive work environment that encourages continuous ...

About Plum Plum is on a mission to transform employee health insurance and benefits in India. We provide modern, transparent, and hassle-free healthcare experiences backed by cutting-edge technology and empathetic customer support. To support our fast-growing customer base, we are looking for a dynamic Process & Customer Service Trainer who can build strong training programs, empower teams, and elevate service standards. About the role As a Process & Customer Service Trainer, you will be responsible for designing, delivering, and monitoring training programs that ensure our customer service and operations teams are well-equipped to handle queries, resolve issues, and provide a world-class ex...

Primary skill Technical Expertise: Strong hands-on development skills in Node.js, TypeScript, CI/CD pipelines . Deep knowledge of Gen AI solution development advanced RAG, prompt engineering, agentic frameworks (MCP, A2A), and semantic search. Proven experience in productionizing enterprise-grade Gen AI solutions . Strong understanding of enterprise architecture principles including security, scalability, backend & frontend design. AI/ML Expertise: Skilled in LLM training, fine-tuning, and optimization . Experience working with multi-model implementations (OpenAI, Gemini, and other LLMs/SLMs). Strong knowledge of advanced AI/ML techniques such as embeddings, vector databases, ranking/retriev...

About The Company Cognizant is a leading global professional services company that specializes in digital, technology, consulting, and operations services. With a strong presence across multiple industries, Cognizant helps organizations transform their business models and improve operational efficiency through innovative solutions and cutting-edge technology. Committed to delivering exceptional value to clients, Cognizant fosters a culture of continuous learning, diversity, and inclusion, ensuring that its workforce is equipped to meet the evolving needs of the digital age. About The Role The Customer Support Specialist at Cognizant plays a vital role in ensuring high levels of customer sati...

REQUISITION ID: 10751 LOCATION: Chennai DEPARTRMENT: Service Engineering India Your Tasks Own the AI-Guided Troubleshooting (GTS) app and related knowledge base/content management system as Business Product Owner, ensuring it delivers intuitive, intelligent support experiences for users Act as the primary key user and subject matter expert of the GTS app, translating user feedback and operational needs into actionable product enhancements Collaborate with cross-functional teamsIT, service engineering, regional support, and trainingto ensure seamless integration and adoption of the GTS app Drive the governance and lifecycle management of the knowledge base, ensuring content is AI-optimized, s...

Company Description We are an innovative AI consulting company dedicated to developing cutting-edge AI solutions for our clients. Our services include creating custom chatbots, building and managing knowledge bases, and integrating advanced AI/ML solutions into existing products. Additionally, we develop full-stack mobile and web applications with AI/ML functionalities, including generative AI. Job Description Assist in the development and deployment of custom chatbots. Support the creation and management of knowledge bases. Collaborate on integrating AI/ML solutions into existing client products. Participate in full-stack mobile and web application development projects. Work on generative A...

Job Title: Senior Program Manager, Customer Support Location: Gurgaon, India About noon We're building an ecosystem of digital products and services that power everyday life across the Middle Eastfast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we're looking for a Senior Program Manager , Customer Support who can help us move even faster. noon's mission: Every door, every day. What you'll do Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward. We are looking for a ...

As an Executive - Software Testing at Malabar Head Quarters, your role involves responding to user inquiries and troubleshooting application functionality, usage, and configuration issues through various channels such as phone, email, and ticketing system. You will gather information from users to understand and document the problem, including error messages, steps to reproduce it, and system specifications. Key Responsibilities: - Identify and resolve common application-related problems using knowledge bases, documentation, and available resources - Escalate complex issues to higher levels of support - Adhere to service-level agreements (SLAs) for prompt response times and efficient problem...

As a Lead Machine Learning Engineer at Ramboll Tech, you will play a pivotal role in creating cutting-edge AI solutions while nurturing a collaborative and growth-oriented culture. In this position, you will work closely with product owners, Chapter leads, and global ML Engineers to define technical roadmaps, implement best practices, and deliver impactful AI solutions. Your responsibilities will include defining architectural patterns for scalable LLM pipelines, integrating external knowledge bases, researching and developing effective RAG architectures, exploring state-of-the-art LLMs, evaluating and optimizing models, and driving continuous improvement through experimentation. Additionall...

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role We are seeking an exceptional Data Scientist with specialized expertise in developing multi-agent AI systems. In this role, you will design, implement, and optimize complex AI ecosystems where multiple intelligent agents collaborate ...

Location: Remote (India) Candidates must be based in Delhi NCR As a member of the ShipBob Team, you will... Grow with an Ownership Mindset : We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you wont just follow a playbook, youll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importanc...

Responsive is the global leader in strategic response management software, dedicated to transforming how organizations exchange critical information. The AI-powered Responsive Platform enables companies worldwide to accelerate growth, mitigate risk, and enhance employee experiences. With nearly 2,000 customers leveraging Responsive for various responses such as RFPs, RFIs, DDQs, ESGs, security questionnaires, and more, the company is headquartered in Portland, OR, with additional offices in Kansas City, MO, and Coimbatore, India. As the Director of Customer Support at Responsive, you will play a pivotal role in defining and executing the global support strategy. Your responsibilities include...

You have 2-3 years of experience and are located in Faridabad. Your role involves acting as the initial point of contact for all IT support queries, whether received via phone, email, or the ticketing system. You will be responsible for logging, prioritizing, and assigning support tickets to the relevant technical staff. Monitoring ticket progress and ensuring timely resolution within SLAs is a key part of your responsibilities. In case of unresolved issues, you will escalate them to the appropriate levels for prompt action. Maintaining accurate records of all interactions and resolutions in the helpdesk system is crucial. Following up with end-users after ticket resolution to ensure their s...