5 Knowledge Bases Jobs

As a Lead Machine Learning Engineer at Ramboll Tech, you will play a pivotal role in creating cutting-edge AI solutions while nurturing a collaborative and growth-oriented culture. In this position, you will work closely with product owners, Chapter leads, and global ML Engineers to define technical roadmaps, implement best practices, and deliver impactful AI solutions. Your responsibilities will include defining architectural patterns for scalable LLM pipelines, integrating external knowledge bases, researching and developing effective RAG architectures, exploring state-of-the-art LLMs, evaluating and optimizing models, and driving continuous improvement through experimentation. Additionally, you will establish coding standards, mentor ML engineers, and ensure the success of ML-Ops for your Pod. To excel in this role, you should possess a Bachelor's or Master's degree in Computer Science or a related field, along with a minimum of 5 years of experience in implementing machine learning projects. Strong leadership skills, expertise in LLM and RAG architectures, proficiency in modern Transformer-based LLMs, and experience with programming tools like Python, PyTorch, TensorFlow, and deployment tools such as Docker and Kubernetes are essential. At Ramboll Tech, our team culture values curiosity, optimism, ambition, and empathy. We prioritize open communication, collaboration, and continuous learning, while fostering diversity and inclusivity within our workplace. As part of a global architecture, engineering, and consultancy firm, we are committed to sustainability, innovation, and creating a livable world where individuals can thrive in harmony with nature. If you are passionate about driving innovation, leading technical projects, and contributing to a dynamic team environment, we encourage you to apply for this role. Submit your CV and a cover letter through our application tool to begin the conversation about joining our team at Ramboll Tech. For any inquiries or requests regarding the application process, please contact us at [email protected],

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role We are seeking an exceptional Data Scientist with specialized expertise in developing multi-agent AI systems. In this role, you will design, implement, and optimize complex AI ecosystems where multiple intelligent agents collaborate to solve sophisticated problems. You will leverage your deep understanding of generative AI, retrieval-augmented generation (RAG), and prompt engineering to create cutting-edge solutions that push the boundaries of artificial intelligence Your Profile Design and develop generative AI-based multi-agent systems that can collaborate, communicate, and coordinate to achieve complex objectives Architect and implement RAG-based chatbot solutions that effectively leverage knowledge bases and external data sources Create sophisticated prompt engineering strategies to optimize AI agent behavior and inter-agent communication Build, train, and fine-tune generative AI models for various applications within multi-agent systems Develop robust evaluation frameworks to measure and improve multi-agent system performance Implement efficient knowledge sharing mechanisms between AI agents What you'll love about working here We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance. At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. Equip yourself with valuable certifications in the latest technologies such as Generative AI. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Location: Remote (India) Candidates must be based in Delhi NCR As a member of the ShipBob Team, you will... Grow with an Ownership Mindset : We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you wont just follow a playbook, youll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. Weve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Role Description: As a Merchant Care Specialist at ShipBob, you will play a crucial role in enhancing the merchant experience by providing resolution-oriented support across chat, email, and phone as needed, ensuring flexibility across all communication channels in a 24/7 support environment. Youll build and maintain solid merchant relationships, ensure timely and empathetic follow-ups, and collaborate cross-functionally to resolve issues swiftly. You must be available to work a flexible schedule, including rotational shifts covering mornings, nights, weekends, and holidays, based on business needs. Your day-to-day will include managing case and task workflows, researching merchant concerns, leveraging SOPs and tools for high-quality outcomes, and creatively solving challenges - even those outside standard procedures - to deliver a best-in-class merchant experience. This role reports to the Team Lead, Merchant Care. What Youll Do: Provide support to merchants via chat, email, and phone as needed, ensuring flexibility across communication channels. Utilize all available SOPs, tools, and resources to ensure an exceptional merchant experience on every interaction, across all support channels. Manage different workflows, including case/task management and outbound callbacks or follow-ups. Creatively solve merchant issues, even those outside standard SOPs, while ensuring a successful merchant outcome. Triage and escalate urgent issues quickly and appropriately. Maintain consistency with follow-ups to ensure timely and complete resolution of merchant concerns. Communicate effectively with merchants and internal stakeholders, with clarity and empathy. Manage multiple applications and resources, including contact management systems and knowledge bases. Identify and share merchant feedback and trends (VOC) to help improve the overall experience. Adhere to quality processes while ensuring high levels of service. Additional responsibilities and initiatives as necessary to support the team and merchant needs. What Youll Bring To The Table: 35 years of overall experience, with at least 1 year in a merchant or customer support role. Excellent written and verbal English communication skills, with the ability to express yourself with confidence and empathy. Strategic thinking and creative problem-solving to resolve time-sensitive challenges. Demonstrated ability to manage priorities in a high-pressure, fast-paced environment. A highly motivated self-starter mindset with a desire to learn, grow, and contribute to team success. Ability to collaborate in a team-oriented culture and contribute to continuous improvement efforts. Perks & Benefits: Medical, Term & Accidental Insurance All Purpose Leave (casual & sick time): 12 days Earned Leave: 15 days Public Holiday: 12 days Generous Maternity & Paternity Leave Quarterly Wellness Day Work From Home Allowance See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isnt the right fit for everyone, and thats okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in todays global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBobs proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBobs dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

Responsive is the global leader in strategic response management software, dedicated to transforming how organizations exchange critical information. The AI-powered Responsive Platform enables companies worldwide to accelerate growth, mitigate risk, and enhance employee experiences. With nearly 2,000 customers leveraging Responsive for various responses such as RFPs, RFIs, DDQs, ESGs, security questionnaires, and more, the company is headquartered in Portland, OR, with additional offices in Kansas City, MO, and Coimbatore, India. As the Director of Customer Support at Responsive, you will play a pivotal role in defining and executing the global support strategy. Your responsibilities include leading a growing team of support professionals, establishing a high-performing function that consistently exceeds service level expectations, and fostering a culture of accountability, empathy, and growth. The ideal candidate for this role should possess a strong operational background with experience supporting B2B enterprise customers and a proven track record of delivering high CSAT/SLA metrics while effectively scaling for growth. Key Responsibilities: - Define the vision, goals, and roadmap for the global support function. - Lead and scale a distributed team of support managers, leads, and agents. - Monitor key performance metrics such as CSAT, NPS, SLA, FRT, TTR, etc. - Ensure a consistent, high-quality customer support experience across multiple channels. - Advocate for the voice of the customer within the organization and influence product and engineering roadmaps. - Implement scalable support processes, workflows, and knowledge management practices. - Utilize support tools like Zendesk, Intercom, Salesforce, or similar platforms effectively. - Incorporate automation, AI, and self-service strategies to enhance responsiveness and reduce ticket volume. - Collaborate with cross-functional teams to address complex issues and proactively support account health. - Recruit, train, and develop top talent while fostering a culture of growth and accountability. - Design onboarding and training programs to enhance product knowledge and support delivery. Qualifications: - Bachelor's degree in Business, Technology, or related field; MBA is a plus. - 20+ years of experience in customer support/customer success, with 5+ years in leadership roles. - Proven experience in leading SaaS support operations at scale for B2B enterprise-grade products. - Deep understanding of SaaS metrics, customer lifecycle, and escalation management. - Proficiency in support tools and platforms like Zendesk, Salesforce Service Cloud, Intercom, Jira. - Strong analytical skills with a focus on KPIs, reporting, and operational improvement. Desired Skills: - Extensive knowledge of SaaS business models and the end-to-end customer lifecycle. - Expertise in customer support operations, KPIs, and support analytics. - Familiarity with AI-powered support tools, automation, chatbots, and self-service platforms. - Exceptional communication and interpersonal skills for effective collaboration. - Strong problem-solving, decision-making, and data analysis capabilities. - Ability to manage remote, cross-cultural teams and excel in a virtual-first workplace. Join Responsive to work on impactful solutions, collaborate with a passionate team, and grow your career in an inclusive environment with competitive benefits.,

You have 2-3 years of experience and are located in Faridabad. Your role involves acting as the initial point of contact for all IT support queries, whether received via phone, email, or the ticketing system. You will be responsible for logging, prioritizing, and assigning support tickets to the relevant technical staff. Monitoring ticket progress and ensuring timely resolution within SLAs is a key part of your responsibilities. In case of unresolved issues, you will escalate them to the appropriate levels for prompt action. Maintaining accurate records of all interactions and resolutions in the helpdesk system is crucial. Following up with end-users after ticket resolution to ensure their satisfaction is also part of your duties. In addition, you will be coordinating with vendors or external service providers for issue resolution when necessary. Providing administrative support for IT asset management, software licenses, and access rights is also expected from you. You will assist in maintaining and updating helpdesk documentation, FAQs, and knowledge bases. This is a full-time position with day shifts scheduled from Monday to Friday. The work location requires in-person presence.,