166 Knowledge Base Jobs - Page 3

PURPOSE OF THE ROLE Provide Analysis & Design model (High Level Design) / Architecture and a direction for a projectOwn Analysis & Design model (HLD) or architecture of a projectEnsure quality of technical deliverables of a project KEY RESPONSIBILITIES AND ACCOUNTABILITIES Interact with business and technical stakeholders to understand requirements, challenges and expectations Understand the customer and end user requirement (both explicit and implicit) Ensure quality of deliverables to the satisfaction of the customer and end user expectation Support functional requirements gathering. Ensure all the non-functional requirement is captured Understanding requirements of the project in-line wit...

About The Role Work Location: Delhi, Mumbai| Years of experience:10 + years | Entity: India Business | Level :Senior Manager Accenture Industry X Industry X combines Accenture's powerful digital capabilities with deep engineering, manufacturing, and infrastructure & capital projects expertise. Working across multiple industries, we offer the broadest suite of services for digitizing R&D, engineering, construction, factory floors, and plant operations; speeding up the transformation of hardware into software-enabled products; reinventing infrastructure & capital projects processes and resulting infrastructure; driving operational safety, sustainability and productivity at scale. Using data an...

Summary: To support our continued growth and success, we are seeking a Sr. Database Administrator to join our team and help take on new projects as Ethoca continues to grow. The role will report to the Manager of BizOps and will work closely with the architectural, development & operational teams in the reliable, secure delivery of Ethocas services. The role will focus on Ethocas scalability, security, availability and performance. The ideal candidate will have a proven track record operating Software as a Service (SaaS) platforms in a production environment, ideally within the ecommerce space. They will possess a wide variety of technical experience covering database administration, databas...

Role Summary We are seeking an experienced People Services Specialist to support our People operations across the Asia-Pacific (APAC) region. Operating from India, this role plays a critical part in delivering consistent, efficient, and employee-centric PEOPLE services, ensuring compliance with regional labour laws and internal policies, and supporting tools such as Workday and ServiceNow. Key Responsibilities People Operations Support: Execute day-to-day People Services tasks covering the employee lifecycle (onboarding, transfers, exits, contract changes, benefits, leave management, etc.). Manage and resolve employee inquiries and cases via ServiceNow, ensuring SLA compliance and employee s...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your ...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Palo Alto Networks Firewalls Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus wi...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : VMWare Cloud Administration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will ...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Python (Programming Language) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic environment where your primary focus will be ...

About The Role Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Business Advisory Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Network Infrastructures Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :NETWORK DATA EXPERT REQUIRED - The Network Support Engineer (L1.5) is responsible for handling network incidents escalated from Level ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Network Security Operations Good to have skills : Zscaler Architecture Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :ZSCALER SKILL REQUIRED - The Network Support Engineer (L1.5) is responsible for handling network incidents escal...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Network Infrastructures Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :LAN, Wi-Fi, IPAM, DHCP EXPERT REQUIRED - The Level 3 Network Engineer will have deep expertise in LAN, Routing, Wi-Fi, DHCP, IPAM, a...

Role Summary The Lead Technical Writer will define and execute documentation strategy across products and platforms, leading a team, setting standards, and delivering clear, user-focused content including product guides, API references, and knowledge base materials aligned with roadmaps and release cycles. This role requires close collaboration with engineering, product, and support teams to ensure accuracy and consistency, while also mentoring writers, establishing scalable processes, and driving initiatives in automation, content reuse, and developer tool integration to serve diverse audiences such as developers, administrators, and end users. Key Skills Expert in technical writing, editin...

As a Salesforce Developer, you will be responsible for the following tasks: - Designing, developing, and implementing scalable solutions in Salesforce Service Cloud. - Developing custom components using Apex Classes, Triggers, Lightning Web Components (LWC), and Aura Components. - Configuring and customizing case management, Omni-Channel, CTI integration, and Knowledge base. - Collaborating with business analysts and stakeholders to translate requirements into technical solutions. - Integrating Salesforce with external systems using APIs, REST/SOAP, and middleware tools. Qualifications required for this role include: - 8+ years of hands-on experience as a Salesforce Developer. - Strong exper...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Network Security Operations Good to have skills : Zscaler Architecture Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :ZSCALER SKILL REQUIRED - The Network Support Engineer (L1.5) is responsible for handling network incidents escal...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Network Infrastructures Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :NETWORK DATA EXPERT REQUIRED - The Network Support Engineer (L1.5) is responsible for handling network incidents escalated from Level ...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : ServiceNow Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving i...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Database Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic environment where you will resolve incidents and prob...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Service Integration and Management (SIAM) Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic environment where you will resol...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Backup and Recovery Systems Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in resolving incidents and problems across various business ...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Microsoft Endpoint Configuration Manager Good to have skills : Microsoft Windows Server Administration Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, your typical day involves ...

About The Role Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Business Advisory Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more ...

About The Role Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Business Advisory Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more ...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Service Delivery Good to have skills : NA Minimum 18 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, your typical day involves resolving incidents and problems that arise across various b...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Microsoft 365 Good to have skills : Microsoft Exchange Server Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary fo...