38 Knowledge Base Jobs - Page 2

Ready to build the future with AI At Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is your moment. Genpact (N...

Responsibilities: * Manage student applications from start to finish * Provide expert advice on overseas education options * Maintain up-to-date knowledge of international universities & programs * Excellent English and MS office skills

The Associate Functional Support Consultant at HighRadian will be responsible for providing support for the company's high-end, robust, and scalable SaaS products. As an integral part of the internal teams, you will serve as the primary ambassador for HighRadian, ensuring continuous support throughout the issue resolution process. Your willingness to understand the complexities of our software products and prioritize customer satisfaction will be crucial in this role. If you are eager to contribute your tenacity, creativity, and sense of humor to a vibrant company culture, HighRadian welcomes you! Your responsibilities will include providing product support to HighRadian application users, t...

You are seeking a highly motivated and enthusiastic Service Desk L1 Engineer to join the IT team at Tietoevry. This entry-level position is ideal for recent graduates interested in starting their careers in IT support. As the Service Desk L1 Engineer, you will be the initial point of contact for customers requiring technical assistance. Your responsibilities will include providing initial support and troubleshooting for various IT issues. Key Responsibilities: First Point of Contact: You will serve as the initial contact for customers seeking technical assistance via phone, email, or Self Ticket. Troubleshooting: Identify, diagnose, and resolve basic technical issues related to hardware, sof...

About Us We are a fast-growing SaaS company transforming the way scholarly publishers manage submission workflows. Our platform simplifies the author-to-editor-to-reviewer journey, enabling publishers, societies, organizers, and editorial teams to deliver a seamless, efficient, and transparent submission experience. With a deep understanding of academic publishing, we empower our clients to focus on what matters most: accelerating scholarly research. https://career.molecularconnections.com/job-openings/ About the Role As our Customer Support Manager , youll be the front line of support for our growing community of scholarly publishers,societies, associations, and conferences. You will lead a...

The Zoho CRM Consultant plays a crucial role in leveraging Zoho CRM to optimize business processes, enhance customer relationships, and drive sales effectiveness. As a Zoho CRM Consultant, you will be responsible for analyzing, implementing, and customizing Zoho CRM solutions to meet the unique needs of the organization and its clients. Your key responsibilities will include collaborating with stakeholders to understand business requirements and design Zoho CRM solutions. You will customize and configure Zoho CRM modules, workflows, and functions to align with business processes. Additionally, you will provide technical expertise in data migration, integration, and system implementation. Dev...

You are a highly skilled Salesforce Technical Lead with 8-10 years of experience in Sales Cloud and Service Cloud. You will be joining the team onsite in Mumbai. Your role involves leading end-to-end Salesforce implementations, enhancements, and integrations focused on Sales Cloud and Service Cloud. You will design scalable and robust Salesforce architecture, lead a team of developers, and ensure successful project delivery. Your responsibilities include developing high-quality code using Apex, Visualforce, Lightning Web Components (LWC), and other Salesforce technologies. You will implement automation using Flows, Workflow Rules, and Process Builder, oversee data migration activities and in...

You are a highly motivated and enthusiastic Service Desk L1 Engineer who will be the first point of contact for customers seeking technical assistance. You will provide initial support and troubleshooting for various IT issues. As an entry-level position, this role is perfect for recent graduates looking to kickstart their careers in IT support. Your responsibilities will include serving as the initial point of contact for customers seeking technical assistance via phone, email, or Self Ticket. You will identify, diagnose, and resolve basic technical issues related to hardware, software, and network connectivity. Logging and tracking all incidents and service requests in the ticketing system...

You will be responsible for supporting Cisco UCCE / UCCX / PCCE solutions and 3rd party Call recording platforms. You should have a strong understanding of Cisco ICM/CCMP/CVP/CUIC and troubleshooting. Knowledge of VOIP protocols like SIP, H.323, and MGCP is essential, along with familiarity with ITIL processes. Understanding Cisco Voice network deployment models and the functioning of voice network devices is crucial. Experience with VOIP and Performance Management Tools, as well as integration with other tools, is required. You must have expertise in Telecom infrastructure protocols such as ISDN and analog signaling. The role involves working in a 24/7 business support environment. Ideal ca...

As a Service Desk Engineer at Lenovo, you will play a crucial role in providing IT technical support and services to users through various communication channels including telephone, email, and online platforms. Your responsibilities will include troubleshooting, service request handling, information inquiry, ticket updates, and operation guidance for operating systems, application software, network, and information security based on client standards. Moreover, you will provide specialized support for VIP users and document system operation and maintenance procedures while updating and optimizing knowledge base and workflow. In this role, you will be expected to swiftly identify and resolve ...

Write, edit, and maintain technical documents including user manuals, SOPs, API documentation, installation guides, and release notes Collaborate with developers, QA, product managers, SMEs Create knowledge base articles, FAQs, case studies, blogs, Required Candidate profile Ensure clarity, accuracy, and consistency across all written content Manage and update content in (CMS) or documentation tools Edit and proofread documents for grammar, technical accuracy, and tone Perks and benefits Perks and Benefits

We are looking for a highly skilled Network Access Control Product Engineer with 3 to 8 years of experience to join our team. The ideal candidate will have expertise in designing, engineering, and implementing network access control solutions. ### Roles and Responsibility Design and develop network access control products and technology components across all instances and use cases. Provide consulting services to other teams and act as a level four escalation for complex issues. Create designs based on industry best practices and solid engineering principles, incorporating local and global requirements. Develop and maintain documentation for configuration guidelines and templates. Engage wit...

Perform transactions, maintain accurate system data, analysing and creating operational reports, and data entry and system transactions using Oracle applications and provide daily status and reports to management. Identify areas for process improvement, cost savings, and collaborate with associates to improve efficiency, productivity, and processes. Analyst for monitoring and processing of daily hardware requests with accuracy in a timely manner. Ship hardware to end user or destination, in compliance with Oracle Policies and Procedures. LSP Procedures, Systems and Transportation Networks essential. Work involves some problem solving with assistance and guidance in understanding and applying...