15 Knowledge Articles Jobs

Role Overview: As a Networking Remote Technical Support Engineer (L2) at NTT DATA, you will play a crucial role in providing professional remote technical support services to clients. Your responsibilities include identifying and resolving technical incidents and problems, ensuring service restoration, and maintaining service level agreements (SLA) conditions. Key Responsibilities: - Maintain the support process and handle support requests according to procedures. - Utilize service assurance software and tools to investigate and diagnose problems, collect performance statistics, and create reports. - Identify and resolve problems following agreed procedures. - Perform maintenance tasks as re...

Job Title: Senior Salesforce Service Cloud Specialist Location: Remote Work Employment Type: Full-Time About the Role We are looking for an experienced Senior Salesforce Service Cloud Specialist to lead the design, implementation, and optimization of Salesforce Service Cloud solutions. The ideal candidate will have deep expertise in Service Cloud features, excellent problem-solving skills, and the ability to work closely with business stakeholders to deliver scalable and high-performing customer service solutions. Key Responsibilities Lead end-to-end implementation, customization, and enhancement of Salesforce Service Cloud . Work closely with business teams to gather requirements and conver...

Role Overview: As a Networking Remote Technical Support Engineer (L2) at NTT DATA, you will be responsible for providing professional remote technical support to clients by identifying and resolving technical incidents and problems. Your role will involve pre-emptive service incident management, ensuring resolution activities are carried out effectively to maintain service levels and meet service level agreements (SLA). Key Responsibilities: - Maintain the support process and handle support requests according to established procedures. - Utilize service assurance software and tools to investigate and diagnose problems, collect performance statistics, and create reports. - Identify and resolv...

Role Overview: As a Data Centre Remote Technical Support Engineer (L1) at NTT DATA, you will be responsible for providing professional remote technical support services to clients by identifying and resolving technical incidents and problems. Your role will involve maintaining the support process, investigating and diagnosing problems, resolving incidents, and ensuring service delivery against service level agreements. You will play a key role in restoring service to clients and maintaining a high level of customer satisfaction. Key Responsibilities: - Maintain the support process and handle requests for support according to procedures. - Use service assurance software and tools to investiga...

About The Role We are seeking an experienced Salesforce Service Cloud professional to implement, configure, and support Service Cloud functionalities that enhance customer service operations. The ideal candidate will translate business requirements into scalable solutions within Salesforce and ensure seamless system performance. Key Responsibilities Participate in requirement-gathering and discovery sessions to understand business service processes and convert them into Salesforce solutions. Configure and customize Service Cloud components including Case Management, Email-to-Case, Web-to-Case, Knowledge Articles, Macros, and Quick Text. Set up and optimize Omni-Channel routing, Service Conso...

As a Salesforce Administrator at Artemis ABA Inc., you will play a crucial role in leveraging the benefits provided by Salesforce CRM to enhance our operational efficiency and service delivery. Your responsibilities will include configuring, implementing, and supporting Salesforce CRM, managing user accounts, profiles, and security settings, creating validation rules and workflows, and training staff on Salesforce products. You will collaborate with a team of IT professionals to ensure the effective utilization of Salesforce tools and capabilities. Key Responsibilities: - Configuration, Implementation, and Support of Salesforce CRM. - Proficiency in Sales Cloud and Service Cloud. - Managing ...

As a Security Remote Technical Support Engineer (L2) at NTT DATA, your role involves providing professional remote technical support to clients by identifying and resolving technical incidents and problems. Your responsibilities include: - Maintaining the support process and handling support requests according to procedures. - Using service assurance software and tools to investigate and diagnose problems, collect performance statistics, and create reports. - Identifying and resolving problems following agreed procedures and carrying out maintenance tasks. - Ensuring usage of knowledge articles in incident diagnosis and resolution and assisting with updating them when required. - Monitoring ...

Role Overview: As an Oracle Fusion/On Prem ERP HCM Technical Architect, you will utilize your high level of techno-functional skills, in-depth knowledge of Oracle products, problem-solving abilities, and expertise in customer interaction/service. This role offers you the opportunity to work with Cloud and On-Premise customers, where you will be responsible for advising on complex use of Oracle products, resolving highly complex issues, and mentoring others to promote their technical and professional development. Your role will also involve standardizing the customer experience, automating support processes, and serving as a Situation Manager on sensitive issues. Additionally, you will be inv...

As a Level 1.5 Support Technician at Centrilogic, you will be an integral part of the organization, providing intermediate technical support to key strategic customers. Your role involves collaborating with and mentoring Level 1 support technicians, utilizing your in-depth knowledge of the customer environment, documentation, and troubleshooting skills to efficiently resolve incidents. When necessary, you will escalate issues to Level 2 or Level 3 specialists with detailed documentation of steps taken for a swift resolution. Key Responsibilities: - Available for day or night shifts as needed - Monitor and manage ticket queues during high volume periods on the customer's Service Now instance ...

As a Salesforce Administrator at Chemelex, your role is crucial in understanding and translating business needs into technical solutions. Your solid understanding of business needs, particularly in Sales and Service Clouds, will be vital for success in this position. Your responsibilities will include user provisioning, resolving user issues, providing end-user training, and creating reports and dashboards based on business requirements. Your contribution is essential in implementing and supporting strategic initiatives related to the Salesforce platform at Chemelex. Key Responsibilities: - Implement continuous improvements and adaptations in Salesforce, with a focus on Service Cloud functio...

As a Networking Remote Field Service Engineer (L1) at NTT DATA, you will play a crucial role in providing professional remote technical support to clients by identifying and resolving technical incidents and problems. Your responsibilities will include maintaining the support process, investigating and diagnosing problems, carrying out maintenance tasks, and ensuring efficient incident resolution to meet service level agreements (SLA). You will also be responsible for monitoring service delivery, documenting incidents, and maintaining accurate configuration records. Key Responsibilities: - Maintain the support process and handle support requests according to procedures. - Investigate and dia...

We are hiring for Knowledge Management with one of Big 4 clients. Interested candidates, kindly share your resume to k.arpitha@dynpro.in/ reach out to me on 7975510903 (whats app only) Experience: 5-7 Years IMMEDIATE JOINERS ONLY Qualification: MBA or Postgraduate in Mass Communication, Marketing, Commerce, Information Systems A bachelors degree in business, technology, or a related field, or equivalent practical experience. Professionals with 5 - 7 years of experience in Knowledge Management in a service delivery domain Strong understanding of curation of content and related activities like governance of digital libraries, product life cycle management etc. Other requisite skills: Demonstra...

As a ServiceNow SAMPro Developer with 4+ years of experience, you will be responsible for implementing SAMPro for major publishers such as VMWare, Redhat, and Microsoft. Your role will involve managing the lifecycle of Asset Management, creating process documents, and analyzing data to generate dashboards for senior management. You will also participate in regular meetings with clients to document their requirements. Your expertise will include knowledge of ServiceNow Tickets (Tasks, Incident, Change request) and the ability to create and manage CI (Assets, Server) in ServiceNow. Additionally, you will be expected to create Knowledge Articles, establish a harvesting process for hardware, and...

As a Data Centre Remote Technical Support Engineer (L1) at NTT DATA, you will be responsible for providing professional remote technical support to clients by identifying and resolving technical incidents and problems. By proactively addressing service incidents and driving them towards effective resolution, you will ensure that all requests are handled promptly and in accordance with procedures to meet service level agreements. Your key responsibilities will include maintaining the support process, investigating and diagnosing problems using service assurance tools, resolving incidents following established procedures, and carrying out maintenance tasks as required. You will also play a cru...

Project Manager Educational Qualification BE/B.Tech/ MCA/M.Tech/ MSC IT Work Location ---Navi Mumbai , Belapur 24/ 7 Shifts 6 Days a week ( Monthly Twice) Work from customer Site Banking industry experience (Optional) Documents required for BV purpose ( Must have EPFO Service History records with supporting documents for the past 5 years is mandate) Exp - 12- 18 Yrs B.E/B. Tech/MCA/M.Tech/ME/ MBA IT only LOCATION - Navi Mumbai Belapur Must have minimum 14 Years working experience as Technical Support Manager Must have detailed understanding of Managed Services Business Model Must have experience in Managing environment like Linux, AIX, Middleware etc, Storage & Backup Admin roles Must have e...