0.0 - 4.0 years

0 Lacs

karnataka

On-site

As a Data Centre Remote Technical Support Engineer (L1) at NTT DATA, you will be responsible for providing professional remote technical support to clients by identifying and resolving technical incidents and problems. By proactively addressing service incidents and driving them towards effective resolution, you will ensure that all requests are handled promptly and in accordance with procedures to meet service level agreements. Your key responsibilities will include maintaining the support process, investigating and diagnosing problems using service assurance tools, resolving incidents following established procedures, and carrying out maintenance tasks as required. You will also play a crucial role in monitoring service delivery against service level agreements, analyzing service records, and identifying actions to maintain or improve service levels. In this role, you will utilize your knowledge of technical documentation, management agent concepts, redundancy concepts, and remote console architecture within the supported technical domain. Additionally, you will be expected to have working knowledge of vendor technologies such as Cisco, EMC, Dell Avaya, and possess customer service orientation, pro-active thinking, problem-solving skills, attention to detail, analytical thinking, and excellent communication skills. To qualify for this position, you should hold a Bachelor's degree or equivalent in Information Technology or a related field, along with an associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC (e.g., CCNA (DC)). Entry-level experience in call center routing technologies, voice over IP technologies, security/firewalls, networking, IT infrastructure, technical support, diagnosis, troubleshooting, and providing remote support in Data Centre technologies is required. As part of our global team, you will work in a hybrid working environment that promotes diversity, inclusion, and equal opportunities. Join NTT DATA to grow your career, expand your skills, and make a difference in the world of technical support.,

Posted 3 weeks ago

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Tech Project Manager SAN Engineering Solutions

14.0 - 18.0 years

0 Lacs

navi mumbai, maharashtra

On-site

Project Manager Educational Qualification BE/B.Tech/ MCA/M.Tech/ MSC IT Work Location ---Navi Mumbai , Belapur 24/ 7 Shifts 6 Days a week ( Monthly Twice) Work from customer Site Banking industry experience (Optional) Documents required for BV purpose ( Must have EPFO Service History records with supporting documents for the past 5 years is mandate) Exp - 12- 18 Yrs B.E/B. Tech/MCA/M.Tech/ME/ MBA IT only LOCATION - Navi Mumbai Belapur Must have minimum 14 Years working experience as Technical Support Manager Must have detailed understanding of Managed Services Business Model Must have experience in Managing environment like Linux, AIX, Middleware etc, Storage & Backup Admin roles Must have expertise to perform Disaster Recovery Design Planning, HA Design Planning Must have expertise in to manage technical staff and Infra Hardware and Software equipment's related to Cloud, Virtualization, Server, Network, Security, Databases etc. Must have effective abilities to maintain strong relation CIO, Vendors, Security and Other Support Teams Must have expertise handling technical escalation, technical analysis, Risk Management, Issue Management Must have expertise to plan/review/approve and deploy system-wide changes to reduce interruptions and server downtime Must have expertise to plan/review/approve maintenance tasks to reduce interruptions and server crashes Must have expertise to resolve escalated issues, Major incidents, Priority activities with good problem solving abilities. Must have expertise to review error logs and user-reported errors and identify stable and reliable solutions Must have expertise to perform system capacity planning to reduce interruptions and server crashes Must have expertise to perform system backups and restoration according to company or industry standards Must have expertise to perform system security by noticing faults and vulnerabilities within the server's architecture Must have expertise to conduct training and perform interviews to hire candidates of domain skills Must have expertise to analyze issues and good problem solving abilities to avoid repeated failures Must have knowledge on ITIL process like Incident Management, Change Management, Business Continuity Planning, Information Security process Must have good communication abilities to drive teams on effective problem management, Change Management Must have documentation capabilities to provide RCA, Tracking of Open Issues, Risk Must have documentation capabilities SOP, Knowledge Articles required in providing technical support and guidance to users Must have effective communication skills to present also discuss issues with Vendors and Customers. Must have leadership skills to guide and drive the team to achieve goals as part project requirements Must be self-motivated and have abilities to work in 24*7 Data Center environment Must have effective knowledge to prepare and understand LLD, HLD Documentation Must have abilities in identifying, tracking and reporting Incident, Requests, Changes, Hardware Inventory, Risks, Issues.,

Posted 1 month ago

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