8 Knowledge Articles Jobs

Role Overview: As an Oracle Fusion/On Prem ERP HCM Technical Architect, you will utilize your high level of techno-functional skills, in-depth knowledge of Oracle products, problem-solving abilities, and expertise in customer interaction/service. This role offers you the opportunity to work with Cloud and On-Premise customers, where you will be responsible for advising on complex use of Oracle products, resolving highly complex issues, and mentoring others to promote their technical and professional development. Your role will also involve standardizing the customer experience, automating support processes, and serving as a Situation Manager on sensitive issues. Additionally, you will be inv...

As a Level 1.5 Support Technician at Centrilogic, you will be an integral part of the organization, providing intermediate technical support to key strategic customers. Your role involves collaborating with and mentoring Level 1 support technicians, utilizing your in-depth knowledge of the customer environment, documentation, and troubleshooting skills to efficiently resolve incidents. When necessary, you will escalate issues to Level 2 or Level 3 specialists with detailed documentation of steps taken for a swift resolution. Key Responsibilities: - Available for day or night shifts as needed - Monitor and manage ticket queues during high volume periods on the customer's Service Now instance ...

As a Salesforce Administrator at Chemelex, your role is crucial in understanding and translating business needs into technical solutions. Your solid understanding of business needs, particularly in Sales and Service Clouds, will be vital for success in this position. Your responsibilities will include user provisioning, resolving user issues, providing end-user training, and creating reports and dashboards based on business requirements. Your contribution is essential in implementing and supporting strategic initiatives related to the Salesforce platform at Chemelex. Key Responsibilities: - Implement continuous improvements and adaptations in Salesforce, with a focus on Service Cloud functio...

As a Networking Remote Field Service Engineer (L1) at NTT DATA, you will play a crucial role in providing professional remote technical support to clients by identifying and resolving technical incidents and problems. Your responsibilities will include maintaining the support process, investigating and diagnosing problems, carrying out maintenance tasks, and ensuring efficient incident resolution to meet service level agreements (SLA). You will also be responsible for monitoring service delivery, documenting incidents, and maintaining accurate configuration records. Key Responsibilities: - Maintain the support process and handle support requests according to procedures. - Investigate and dia...

We are hiring for Knowledge Management with one of Big 4 clients. Interested candidates, kindly share your resume to k.arpitha@dynpro.in/ reach out to me on 7975510903 (whats app only) Experience: 5-7 Years IMMEDIATE JOINERS ONLY Qualification: MBA or Postgraduate in Mass Communication, Marketing, Commerce, Information Systems A bachelors degree in business, technology, or a related field, or equivalent practical experience. Professionals with 5 - 7 years of experience in Knowledge Management in a service delivery domain Strong understanding of curation of content and related activities like governance of digital libraries, product life cycle management etc. Other requisite skills: Demonstra...

As a ServiceNow SAMPro Developer with 4+ years of experience, you will be responsible for implementing SAMPro for major publishers such as VMWare, Redhat, and Microsoft. Your role will involve managing the lifecycle of Asset Management, creating process documents, and analyzing data to generate dashboards for senior management. You will also participate in regular meetings with clients to document their requirements. Your expertise will include knowledge of ServiceNow Tickets (Tasks, Incident, Change request) and the ability to create and manage CI (Assets, Server) in ServiceNow. Additionally, you will be expected to create Knowledge Articles, establish a harvesting process for hardware, and...

As a Data Centre Remote Technical Support Engineer (L1) at NTT DATA, you will be responsible for providing professional remote technical support to clients by identifying and resolving technical incidents and problems. By proactively addressing service incidents and driving them towards effective resolution, you will ensure that all requests are handled promptly and in accordance with procedures to meet service level agreements. Your key responsibilities will include maintaining the support process, investigating and diagnosing problems using service assurance tools, resolving incidents following established procedures, and carrying out maintenance tasks as required. You will also play a cru...

Project Manager Educational Qualification BE/B.Tech/ MCA/M.Tech/ MSC IT Work Location ---Navi Mumbai , Belapur 24/ 7 Shifts 6 Days a week ( Monthly Twice) Work from customer Site Banking industry experience (Optional) Documents required for BV purpose ( Must have EPFO Service History records with supporting documents for the past 5 years is mandate) Exp - 12- 18 Yrs B.E/B. Tech/MCA/M.Tech/ME/ MBA IT only LOCATION - Navi Mumbai Belapur Must have minimum 14 Years working experience as Technical Support Manager Must have detailed understanding of Managed Services Business Model Must have experience in Managing environment like Linux, AIX, Middleware etc, Storage & Backup Admin roles Must have e...