0.0 - 1.0 years

0 - 3 Lacs

Bengaluru, Karnataka, India

On-site

Number of calls made daily against the target. Lead-to-appointment conversion ratio. No-show reduction rate. Average quality score per call Upselling success rate. CRM accuracy and timely reporting. Login hours to be met as per the management criteria Improvement trend over time Follow call scripts and protocols as per clinic standards. Review new leads from all sources (website, social media, WhatsApp, walk-ins, referrals) Ensure call scripts are updated and reflect ongoing offers/promotions Call all new leads within 2 hours of capture Clearly explain services: Homeopathy, Cosmetology, Packages Re-engage warm leads from past 710 days Mark call status: Connected / Not Connected / Call Back / Not Interested / Converted Send follow-up texts or WhatsApp with service info/booking links when needed Offer guidance on appointment booking or consultation format (online/in-person) Ask about their experience & note feedback Upsell ongoing treatment packages if applicable Update Lead Tracker & submit daily report to Marketing/Admin Manager Monitor call recordings for quality assurance and share feedback Clinic timings are from 10:30 am to 7:30 pm. No sat and sunday holiday instead there are week offs. one week off in a week(Monto Fri any oneday) One CL in a month can be taken either one saturday or one Sunday Cl's can be accumulatedfor 4 months and taken together (not merging week ffs with Cl's) 5 festival holidays ( Sankranthi, Ugadhi, Dussehra, Ganesha chaturthi and Deepavali) Salary-18k to 20k Experienced for Jayanagar- Female

Posted 3 days ago

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