Selected Intern's Day-to-day Responsibilities Include Core Responsibilities: Schedule and deliver digital library training sessions (online or on-site) tailored for institutions, faculty, students, and librarians. Customise training content and agendas based on the client’s specific needs and platform usage patterns. Address real-time queries and ensure end-user understanding of key features. Collect and analyse training feedback to improve the quality, structure, and effectiveness of future sessions. The collection of training feedback and recommendation letters. Client testimonials are mandatory and contribute to monthly KPIs. Actively gather referrals post-training to support business credibility and client relationships satisfaction. Team & Client Coordination: Attend daily stand-up meetings for internal updates and team alignment. Plan and coordinate regional client strategies to ensure comprehensive training coverage and user success. Collaborate with consortium librarians, regional teams, and the Knimbus product team for effective training deployment. Client Success & Relationship Management: Assist with client onboarding, platform familiarisation, and product adoption initiatives. Conduct periodic health check calls with clients to resolve issues, gather feedback, and ensure user satisfaction. Maintain and manage client training data, session records, and reporting dashboards for internal performance tracking and support. Field Support & Travel: Provide field support during visits and assist in resolving queries or issues raised during physical sessions. Be open to traveling within the assigned region based on client schedules and field requirements. About Company: Knimbus shapes learning and research with affordable and cutting-edge digital technology which makes access to all the resources on any device a personalized and convenient experience for users. We provide a cloud-based digital library platform that integrates institute subscriptions, open access content, library holdings, academic and skill-oriented courses on an easy-to-find platform empowering libraries and classroom teaching. The interface ensures that library patrons can read, practice, and study in a seamless learning environment anytime, anywhere, on any device.
As an Intern at Knimbus, your day-to-day responsibilities will include the following: You will be responsible for scheduling and conducting digital library training sessions, both online and on-site, customized for various institutions, faculty, students, and librarians. It will be crucial to tailor the training content and agendas according to the specific needs and platform usage patterns of the clients. You should also be prepared to address real-time queries and ensure that end-users have a clear understanding of the key features. Additionally, you will be expected to collect and analyze training feedback to enhance the quality, structure, and effectiveness of future sessions. Gathering recommendation letters and client testimonials, which are essential for monthly KPIs, will also be part of your responsibilities. Actively seeking referrals post-training to bolster business credibility and enhance client relationship satisfaction will be essential. In terms of team and client coordination, you will need to participate in daily stand-up meetings for internal updates and team alignment. Planning and coordinating regional client strategies to guarantee comprehensive training coverage and user success will also fall under your purview. Collaborating with consortium librarians, regional teams, and the Knimbus product team for the effective deployment of training will be crucial. Furthermore, you will play a key role in client success and relationship management by assisting with client onboarding, platform familiarization, and product adoption initiatives. Conducting regular health check calls with clients to address issues, gather feedback, and ensure user satisfaction will be vital. You will also be responsible for maintaining and managing client training data, session records, and reporting dashboards for internal performance tracking and support. Providing field support during visits and assisting in resolving queries or issues raised during physical sessions will be part of your duties. Flexibility to travel within the assigned region based on client schedules and field requirements will also be necessary. About the Company: Knimbus is dedicated to shaping learning and research through affordable and cutting-edge digital technology. Our cloud-based digital library platform offers seamless access to resources on any device, providing a personalized and convenient experience for users. By integrating institute subscriptions, open access content, library holdings, academic courses, and skill-oriented courses in one platform, we empower libraries and classroom teaching. Our user-friendly interface ensures that library patrons can read, practice, and study anytime, anywhere, on any device.,