4.0 - 8.0 years

0 Lacs

Noida, Greater Noida

Hybrid

SrAdmin-KnowledgeMgmt,ITIL Key Responsibilities 1. Adhere To Quality Standards And Regulatory Requirements While Implementing Itil Best Practices To Enhance Service Deliver y And Operational Excellence. 2. Provide Advanced Technical Support For Complex Incidents Escalated By Analysts By Performing Root Cause Analysis And Implementing Effective Solutions Using Itil Frameworks And Snow Admin Tools. 3. Enhance The Knowledge Management System By Updating And Managing The Knowledge Base, Ensuring That All Documentation Is Accurate And Accessible For Ongoing Training And Support. 4. Coach And Train New Analysts On Tools And Processes, Fostering A Culture Of Continuous Improvement And Knowledge Sharing Within The Support Team. 5. Resolve Complex Tickets Within Agreed Slas, Collaborating With Other Support Teams To Ensure Seamless Operations And Maintaining A Strong Security Posture. 6. Drive Customer Satisfaction By Ensuring First Call Resolution, Minimizing Rejected Resolutions And Reopen Cases, While Actively Mitigating Potential Security Threats. Skill Requirements 1. Strong Understanding Of Itil Principles And Practices. 2. Proficiency In Knowledge Management Tools And Methodologies. 3. Experience With Servicenow (Snow) Administration And Support. 4. Familiarity With Bmc Remedy And Ca Service Desk Platforms. 5. Solid Knowledge Of Security Best Practices And Incident Response.

Posted 1 month ago

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Sales Support Manager Perfect People Search

9.0 - 14.0 years

20 - 25 Lacs

pune

Hybrid

Looking for an enablement leader to manage GTM content systems, empower Sales, Marketing, and CS teams, and drive deal velocity through strategic asset delivery, knowledge governance, and buyer-fit alignment. Required Candidate profile 8–15 years in Sales Enablement, Knowledge Management, or GTM Operations (B2B tech/services) Proficiency in KM tools (Highspot, SharePoint, Confluence, Notion) & CRM/MAP platforms (Salesforce, HubSpot)

Posted Date not available

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