Responsibilities: * Provide desktop, laptop & printer support * Troubleshoot hardware & software issues * Install software & configure Outlook * Manage network infrastructure * Offer VIP level assistance Annual bonus
Troubleshooting & fixing desktop / laptop OS, email client, printer / scanner related issues Problem solving Capability in various brand laptop / desktop / Printer Hardware Escalation handling Desktop /Laptop Inventory management / Asset Management Ability to quickly analyze & diagnose technical problems Independently generates solutions based on analytical, technical skills and business Problem determination and resolution within SLA’s Should be able to Perform Root Cause Analysis for the incidents Handle technical escalations Ability to acquire; new skills & keep them updated Proactive and clear communication skills Quality and Process Knowledge Should be good in client communication skills Experience in the IT support desk tools will be added advantage Job Types: Full-time, Permanent, Contractual / Temporary Contract length: 12 months Pay: ₹14,000.00 - ₹22,000.00 per month Application Question(s): What is your notice period to join? What was your last drawn salary or current CTC? Education: Bachelor's (Preferred) Experience: IT: 1 year (Preferred) total work: 1 year (Preferred) Work Location: In person