KITLEE CHAI PE HI

Key Responsibilities: Outlet Operations & Management Supervise daily operations of all assigned outlets in Surat. Ensure adherence to brand SOPs, quality standards, hygiene, and safety norms. Conduct regular audits and surprise checks to maintain operational discipline. Team Management Hire, train, and manage outlet staff in coordination with HR. Provide leadership and motivation to store managers and crew. Conduct performance reviews and assist in resolving staff issues. Sales & Profitability Set and monitor sales targets for each outlet. Analyze P&L reports and take corrective actions to optimize profitability. Drive upselling and customer retention strategies. Customer Experience Ensure excellent customer service and fast resolution of complaints. Maintain high Net Promoter Scores (NPS) across outlets. Collect and analyze customer feedback for improvements. Inventory & Cost Control Oversee stock management, order placement, and inventory audits. Control wastage, pilferage, and manage cost of goods sold (COGS). Liaise with suppliers and central procurement team for stock replenishment. Marketing & Promotions Execute local marketing campaigns and promotions. Work with the central team to launch new menu items, offers, or initiatives. Reporting & MIS Prepare and present weekly/monthly reports on outlet performance. Track KPIs including footfall, conversion rate, AOV (Average Order Value), and customer satisfaction. Key Skills & Qualifications: Graduate in Hospitality / Business / Hotel Management; MBA is a plus. Minimum 2-5 years of experience in QSR, caf chains, or F&B retail (tea/coffee chains preferred). Strong team leadership and people management skills. Familiarity with POS systems, inventory software, and MS Excel. Fluent in English, Hindi, and Gujarati (preferred). Ability to travel within Surat extensively.