Kingston Hotel

Job Description: We are seeking a dynamic and guest-focused Front Office Associate to join our team. The ideal candidate will handle front desk operations along with reservation management responsibilities. Key Responsibilities: Greet guests warmly and manage check-ins and check-outs efficiently. Handle room reservations via calls, emails, and OTA portals. Maintain accurate reservation records and daily reports. Respond to guest queries and resolve complaints promptly. Coordinate with housekeeping and other departments for room status updates. Upsell rooms and services to maximize revenue. Ensure smooth shift handovers and maintain front office cash and records. Deliver excellent guest service and maintain brand standards. Experience: 2 plus years in front office/reservations preferred.