IOT L2 Support - Cloud Operations People Prime Worldwide

4.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

You are a professional with at least 7 to 9 years of experience in IoT L2 support and a minimum of 4 years of experience in Cloud Operations. You will be responsible for providing advanced technical support for AWS IoT services, resolving complex issues related to device connectivity, data ingestion, security, and integration with other AWS services. Additionally, you will interact indirectly with customers to understand their technical issues, provide timely updates, and ensure customer satisfaction through effective communication and resolution of problems via Jira Service Management (JSM). You will handle escalated cases from Level 1/Level 3/ Business support, taking ownership of issues and driving them to resolution while adhering to defined service-level agreements (SLAs). Your role will involve performing thorough analysis of incidents, identifying root causes, and implementing preventive measures to minimize recurring issues and improve service reliability. Furthermore, you will document troubleshooting steps, resolutions, and best practices for internal knowledge base and customer-facing documentation, contributing to the overall improvement of support processes and customer experience. Experience in Jira, AWS Services (Lambda, CloudWatch, Kinesis Stream, SQS, IoT Core), and New Relic will be advantageous. In Cloud Operations, you will be responsible for designing, deploying, and managing cloud infrastructure solutions (AWS), ensuring scalability, reliability, and efficiency. You will implement and maintain monitoring, alerting, and logging solutions to ensure proactive management of cloud resources and respond to and resolve incidents in a timely manner to minimize downtime. Developing and maintaining infrastructure as code (IaC) using tools such as Terraform, CloudFormation, or Ansible, and automating routine tasks and processes to streamline operations and improve efficiency are also part of your responsibilities. Knowledge of Python or node is mandatory to automate manual operation tasks. You will implement and enforce security best practices, including access controls, encryption, and compliance with industry standards, as well as conduct regular security audits and vulnerability assessments. Identifying opportunities to optimize AWS cloud resources for cost and performance, implementing cost management strategies, and recommending architectural improvements based on monitoring and analysis are crucial aspects of your role. Collaboration with cross-functional teams and maintaining documentation of infrastructure configurations, procedures, and troubleshooting guides are also key responsibilities. Staying current with industry trends, emerging technologies, and best practices in cloud operations and driving initiatives for process improvement, automation, and scalability are essential for success in this role.,

Posted 2 days ago

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