The role of Senior People System Analyst is to be responsible for the configuration design and development of Workday HCM in collaboration with the People Systems team. You will manage multiple responsibilities in a fast-paced environment, effectively prioritize assignments, and work within deadlines. Your main focus will be to support various implementation and improvement projects across modules and the globe. As a Senior People System Analyst, your responsibilities will include: - Leading security administration by maintaining data integrity and regularly analyzing and auditing data. - Demonstrating a good working knowledge of business processes and their interaction with system architecture related to security, integrations, and reporting. - Acting as a project manager for all assigned projects, including creating and maintaining project plans and timelines to ensure timely completion. - Taking charge of the rollout of bi-annual Workday releases, including reviewing, testing, implementing, training, and communication. - Performing data uploads into Workday (EIB) and conducting regular system audits to ensure process efficiency and data integrity. - Managing tenant activities within Workday, such as new tenants, renewals, implementors access, and ensuring the right tenant setup for projects. - Facilitating knowledge transfer and delivering training sessions for the rollout of new functionality, covering all guides and documentation. - Collaborating with the Head of People Systems to support the coordination and drive automation of People Systems and process improvement. - Identifying areas of improvement to ensure effective system usage and suggesting appropriate system changes and enhancements. - Upholding Governance, Risk & Compliance (GRC) obligations for your role and completing all mandatory compliance training. Your performance will be measured based on: - Maintaining compliance with all relevant trainings and other compliance activities to support sustainable and responsible growth. - Acting in alignment with the Group's values at all times. Qualifications: - 5+ years of hands-on Workday experience, including implementation and configuration. - In-depth knowledge of Workday HCM, covering core HCM, Advanced Compensation, Benefits, Absence, and Time Tracking. - Possessing an inquisitive and challenging mindset with a focus on questioning and improving existing processes. - Ability to work effectively under pressure and a good understanding of People functions. Required Skills: - Hands-on experience with Workday. - Expertise in calculated fields and integrations. - Knowledge of Workday HCM modules. Preferred Skills: - Experience in project management. - Strong analytical skills. - Ability to drive process improvements.,
Position: Engineering Support Analyst As an Engineering Support Analyst, you will play a critical role in ensuring the stability and performance of essential business systems. Acting as a software detective, you will identify, investigate, and resolve issues across various system components. Your responsibilities will include triaging bugs, escalating tickets with detailed context, responding to system alerts, and initiating On-Call procedures when necessaryall while maintaining clear and effective communication. Key Responsibilities Provide technical support for critical business systems, ensuring timely issue identification and resolution. Collaborate with Traders, Developers, DevOps, and SRE teams to maintain seamless system operations. Conduct root cause analysis and implement preventive measures to mitigate recurring issues. Monitor system alerts and proactively address incidents to minimize downtime. Escalate issues with comprehensive documentation to ensure swift resolution. Offer coverage for global teams, including those in Australia (AEDT) and Europe (CET). Continuously drive improvements in system reliability and support processes. Key Accountabilities Deliver high-quality support to global stakeholders. Resolve incidents efficiently and effectively. Leverage monitoring tools to detect and respond to issues proactively. Contribute to continuous improvement initiatives and innovation in support practices. Preferred Experience & Skills 23 years of experience in technical support for critical business systems. Strong analytical and problem-solving abilities. Excellent verbal and written communication skills for effective collaboration with global teams. Solid understanding of incident and problem management principles. Experience with server stack and website support is a plus. Proficiency in debugging, issue analysis, and resolution. Technical Knowledge Familiarity with monitoring and observability tools such as: Grafana , Prometheus , Loki , Tempo Kubernetes , Docker Linux , Windows Kafka , Postgres Experience in building Grafana dashboards that integrate metrics, logs, and traces for proactive error detection. Testing experience is an added advantage. Education & Certifications A tertiary qualification in Information Technology or a related field is highly desirable. Show more Show less
As an Engineering Support Analyst, you will be responsible for ensuring the stability and performance of critical business systems. You will act as a software detective, identifying and resolving issues across various system components. Your duties will include triaging bugs, escalating tickets with detailed context, responding to system alerts, and initiating On-Call procedures as needed, all while maintaining clear and effective communication. You will provide technical support for essential business systems, collaborating with Traders, Developers, DevOps, and SRE teams to ensure seamless system operations. Conducting root cause analysis, implementing preventive measures, and monitoring system alerts to proactively address incidents are key aspects of your role. You will escalate issues with comprehensive documentation and offer coverage for global teams, including those in Australia (AEDT) and Europe (CET). Additionally, driving continuous improvements in system reliability and support processes will be part of your responsibilities. Key Accountabilities: - Deliver high-quality support to global stakeholders. - Resolve incidents efficiently and effectively. - Utilize monitoring tools to detect and respond to issues proactively. - Contribute to continuous improvement initiatives and innovation in support practices. Preferred Experience & Skills: - 2-3 years of experience in technical support for critical business systems. - Strong analytical and problem-solving abilities. - Excellent verbal and written communication skills for effective collaboration with global teams. - Solid understanding of incident and problem management principles. - Experience with server stack and website support is advantageous. - Proficiency in debugging, issue analysis, and resolution. Technical Knowledge: - Familiarity with monitoring and observability tools such as Grafana, Prometheus, Loki, and Tempo. - Knowledge of Kubernetes, Docker, Linux, Windows, Kafka, and Postgres. - Experience in building Grafana dashboards integrating metrics, logs, and traces for proactive error detection. - Testing experience is a plus. Education & Certifications: - A tertiary qualification in Information Technology or a related field is highly desirable.,