1.0 - 3.0 years

0 Lacs

Noida, Uttar Pradesh, India

Remote

Title: L1- IT Support Engineer Client: Genpact Experience: 1-3 Notice Period: Immediate - 15 days Roles and Responsibilities: Key Responsibilities: Incident & Service Request (SR) Management: Efficient handling of incidents and SRs through the CRM tool ( ServiceNow ), ensuring timely resolution and SLA compliance. End User Experience Management: Provide professional "meet and greet" support to end users with prompt resolution of IT issues and requests, enhancing overall satisfaction. Executive Support & Experience Management: Deliver high-quality, priority IT support to senior executives with professionalism and efficiency, leaving a lasting positive impression of IT services. Onboarding Support: Ensure a "WOW" experience for new hires through Day 1 IT asset issuance and workstation readiness, promoting a smooth onboarding process. Endpoint Readiness: Prepare IT assets through imaging, media sanitization (using tools like KillDisk , Blancco , etc.), quality checks, and labeling. IMAC Support (Install, Move, Add, Change): Provide end-to-end support for laptops, Chromebooks, MacBooks, desktops, and peripherals including printers and scanners. Endpoint Support (Remote & Deskside): Deliver first-level hardware, operating system, and application support for all endpoint devices (Windows & Mac OS environments). Endpoint Redeployment: Perform part/unit replacements, reimaging, media sanitization, and quality checks for redeployed IT assets. Vendor/Partner Coordination: Liaise with OEMs and partners for warranty claims and escalations to ensure timely resolution and minimal downtime. Data Center (DC) & Telecom Support: Provide hands-and-feet support for incidents, service requests, changes, and new infrastructure projects within DC and telecom domains. Transition & Infra Project Support: Support new transitions and infrastructure deployments requiring on-site technical assistance. Scheduled IT Activities: Perform routine checks and maintenance of training rooms, video conferencing rooms, and data center hygiene. IT Asset Management Support: Manage the full IT asset lifecycle using HAM Pro , including receiving, stacking, recording, issuing, returns, redeployment, disposal/donation, and maintaining accurate asset states. Metrics & SLA Monitoring: Maintain awareness of SLA commitments and critical metrics, ensuring consistent tracking and performance adherence. Show more Show less

Posted 2 days ago

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