Kiko Hospitality

Key ResponsibilitiesPrepare and serve high-quality coffee, espresso drinks, premium teas, and specialty beverages with consistency. Maintain cleanliness, organization, and presentation across service stations and seating areas. Engage with customers, learn their preferences, and provide personalized menu recommendations. Prepare, reheat, and serve food items according to standards. Grind, weigh, and package fresh coffee beans for retail customers. Understand the basics of coffee: brew methods, roast levels, and flavor profiles. Suggest beverages, roasts, and brewing equipment tailored to customer needs. Handle payments, orders, and guest inquiries efficiently through the POS system. Respond to guest questions, feedback, and complaints with professionalism. Follow all café safety, hygiene, and food handling procedures. Arrive on time, contribute to teamwork, and stay until shift completion. Restock shelves, maintain merchandising standards, and keep retail displays neat. Proactively diffuse potential customer service challenges. Desired Skills & QualitiesPrevious barista or food & beverage (F&B) service experience preferred (newcomers with a great attitude also welcome). Strong customer service skills and a genuine passion for coffee culture. Ability to work in a fast-paced environment and stand for long hours. Flexible to work rotational shifts, weekends, and holidays during peak demand. Team player with excellent communication skills. Latte art skills a plus! Compensation & Benefits Salary: ₹15,000 – ₹25,000 per month Benefits: Free coffee and meals during shifts Hands-on menu development experience with the founder Supportive, positive work culture Be part of an innovative café concept redefining Surat’s coffee scene Schedule & PayRotational shifts Supplemental pay: Overtime + Performance bonus Experience & LocationMinimum 1 year of barista or F&B work experience (preferred) Must be able to commute to Surat, Gujarat (preferred) Willing to relocate before starting work (preferred)