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Customer Excellence Training Manager Kia India

4.0 - 10.0 years

0 Lacs

karnataka

On-site

As a Training Delivery and Customer Experience Management professional, your main responsibility will be to plan and conduct On Job Training for the Kia Dealer Network in India. You will be required to develop skills in dealer members to embody and promote Kia Values and Behaviors effectively. Conducting OJT training sessions for both Sales and Service team members will be a crucial part of your role, along with providing training on customer complaint handling based on identified needs. - Identify gaps in skills and knowledge within the dealership and provide necessary training interventions - Conduct soft skills training, refresher courses on customer etiquette, and overall training need e...

Posted 2 days ago

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