Junior Technical Support Engineer - Ticketing System CloudLabs Inc

2.0 - 6.0 years

0 Lacs

kolkata, west bengal

On-site

CloudLabs Inc, founded in 2014, aims to deliver exceptional IT & Business consulting services at a competitive price to help clients maximize the value of their investments. Over the years, CloudLabs has transitioned into a transformative partner for Business Acceleration Advisory, Transformative Application Development & Managed Services, facilitating digital transformations, M&A transitions, Automation & Process-driven optimizations, and complex Integration initiatives for enterprises globally. As a Strategic Planning & Implementation Partner for global companies, CloudLabs has experienced a 200% increase in securing high-value, high-impact, and high-risk projects critical for business success. With offices in the US, Canada & India, and a team of 200+ experienced specialists, CloudLabs is poised for its next phase of growth. CloudLabs welcomes candidates returning to the workforce after a career break or parental leave, providing support to reacclimatize to the corporate environment. The company offers flexible remote work options, attractive policy benefits, medical insurance coverage, and industry-leading training opportunities. We are currently seeking a Junior Technical Support Engineer to join our dynamic team. In this role, you will be responsible for providing technical assistance to customers and internal teams, troubleshooting, resolving, and documenting issues related to our software solutions primarily based on Java and Python, with a strong emphasis on security technologies such as PKI (Public Key Infrastructure). Responsibilities: - Respond to support tickets and technical inquiries from customers through email, chat, and ticketing systems. - Troubleshoot and resolve issues related to Java and Python-based applications. - Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions. - Reproduce customer-reported issues in internal environments and collaborate with engineering teams for resolution. - Develop and maintain support documentation, knowledge base articles, and diagnostic tools. - Escalate complex technical issues to senior support engineers or development teams. Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. - 2-3 years of experience in a technical support or engineering role. - Proficiency in Java and Python for debugging and scripting tasks. - Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores. - Familiarity with tools like keytool, openssl, or similar. - Strong analytical and problem-solving skills. - Excellent verbal and written communication skills. - Experience working with REST APIs and tools like Postman. - Exposure to Linux/Unix environments and command-line tools. - Understanding of secure coding practices and security-first design. - Experience with ticketing systems like Service Now and Jira. This is a remote job opportunity with a required experience of 2-3 years.,

Posted 3 days ago

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