This position leads the Hyderabad incubator for the Evernorth Digital team, with a focus on the delivery of targeted operational efficiencies through the strategic deployment of artificial intelligence. Direct Leadership Responsibilities: Liaison Into Incubator Teams represents the leadership responsibility to connect to the core partner teams in the US Concept & Craft represents the leadership initiatives responsible for the discipline sets that assemble to produce Product Design. The leaders on this team set the bar for their disciplines, and define the processes, work output, platforms and tools that will bring efficiency and quality to product delivery. This team also incubates new concepts deploying AI and GAI, design patterns, design systems and content systems that represent the evolution of brand in the digital product environment, and innovative experiential concepts that push the expectations of users in the health-focused digital ecosystem. ABOUT EVERNORTH DIGITAL: Evernorth is built on the recognition that health makes progress possible. Our health services are designed to redefine health care as we know it, and the Evernorth team is unified in the belief that we are responsible for the future of healthcare. This means that our products must inspire change in people that leads to positive pathways: pathways that lead to health, to healing, to preventative wellness and ultimate vitality. The Evernorth Digital team is like few in comparable Technology companies today: we are a collective of carefully curated, specialized disciplines that, when whole, imagines, plans, defines, tests, instruments, measures, builds, deploys, monitors and optimizes end-to-end experiences that represent the health services suite of product offerings. We are united by our mission to improve life and health outcomes towards aspirational vitality, but we practice our crafts in a discipline orientation that allows us to perfect, excel, and stay current; we then bring our gifts together in an impressive expression of teamwork. DUTIES AND RESPONSIBILITIES: The ideal candidate will blend aspects of an AI enthusiast and visionary, Digital Creative Director, User Experience Designer, Information Architect and Product Design expert to lead the digital design team in a critical strategic area: Pharmacy+. Focus on the delivery of targeted operational efficiencies across Digital, but with an initial focus on digital design systems, design teams, content and content delivery inquiries. Help define KPIs in collaboration with your partners and prioritize product output and deliveries in relation to those KPIs and ensure the strategic vision delivers on those KPIs. Partner with cross functional leaders to lead, develop and measure the product design and design systems (creative, design and content) for multiple initiatives in the digital channel. Obsess over details, craft and quality, while making sure to represent the needs of the business and the voice of the customer. Lead, coach, recruit, curate and directly manage the work of the HiH team. Work with Software Engineering leaders to provision, maintain, and deploy concepts, products and design systems to the front end engineering toolkit. Drive the team and ensure all are working towards a common goal, ultimately delivering value by prioritizing product demand, backlog and the execution of engineering efforts. Provide leadership to support to your design teams by handling impediments and potential roadblocks. Develop future leaders within the Evernorth team. QUALIFICATIONS: Background at the intersection of AI, digital product design, marketing, brand, user experience and content strategy, with a history of leading the vision, execution and launch of high-profile initiatives. You have the imagination to generate new ideas using safe AI, and have an enthusiasm for keeping current with a constantly-evolving space. You have a one team mindset, having worked directly with product management, brand, marketing, engineering, different design disciplines and other stakeholders on blended digital teams. Lead the visual and experiential language of the journeys for a product suite and related design systems that serve as the foundational architecture of the digital product universe. Build culture and bring up leaders all around you, creating a happy, healthy and inclusive environment for your team so that they can do the best work of their lives and to thrive while doing it. You have worked on a technology team and closely with software engineering. You dont have to know how to code but you need to be fluent enough to carry a technical conversation. Your past successes include setting a vision and building an actionable roadmap that increases operational efficiency, growth, brand affinity, increases engagement and conversion. Doing this within a healthcare or financial services setting would be very applicable to the work we do here. You have brought products to life through storytelling using visual design, content, motion, video, interaction design and data visualization. Bachelors or Master's degree in relevant discipline or equivalent experience required 10+ years experience at the cross section of AI, UX brand, and digital marketing with 3+ years of prior leadership experience at the Senior Manager level. Experience leading leaders required. A combination of agency and in-house experience preferred. Proficient in Figma, Adobe Creative Suite, After Effects, Keynote, Powerpoint, Drupal (or similar CMS), etc. Embodies the necessary skills required for success with this role: proactivity, strategic mindset, enthusiasm for strategic planning, collaboration, trustworthiness, high ethical standard, adaptability and resiliency related to change management. Strong written and verbal communication skills. CRITICAL COMPETENCIES: Strategic Mindset Seeing ahead to future possibilities and translating them into breakthrough strategies Drives Results Pushes team and cross functional partners to deliver needed results in tough circumstances and expedited timelines Action Oriented Takes on tough challenges with sense of urgency, high energy, and enthusiasm Decision Quality Makes sound and timely decisions to keep work moving forward Directs Work Provides direction to direct reports and cross functional teams and removes barriers to getting work done Manages Complexity Makes sense of complex and sometimes contradictory information to effectively solve problems Manages Ambiguity Operates effectively and drives work forward even when things are not certain or there is no clear way forward Balances Stakeholders Anticipates and balances the needs of multiple stakeholders across Health Services and Enterprise Collaborates Quickly builds partnerships and works collaboratively with others to ensure progress Courage Steps up to address difficult issues and says what needs to be said Instills Trust Quickly gains confidence and trust of others through honesty, integrity, and authenticity Communicates Effectively Develops and delivers multi-mode communications that convey a clear message and adapts to multiple audiences Situational Adaptability Adapts approach and demeanor in real time to match the shifting demands of different situations.
