At KeyData Cyber , our vision is to be the North American leader in designing and delivering digital identity security strategies and solutions to protect our clients in their digital transformation initiatives. KeyData Cyber is a Gartner-recognized leader in professional identity security services, specializing in: Identity Governance & Administration (IGA) Privileged Access Management (PAM) Customer Identity & Access Management (CIAM) Cloud Security Posture Management (CSPM) Identity Threat Detection & Response (ITDR) Come join us, you re key to our success! Our SailPoint ISC Support Engineer will step in and own our largest and most important customer issues in addition to providing level two support to our other support teams. In this role, you will be a part of a global team that provides 24x7 support to help customers with their IAM Program. When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to swiftly resolve the issue. Youll troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. Our Managed Services teams are focused and dedicated to the customers, and you will help drive the success of the IAM program by understanding and advocating our customers issues. This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work. Location: India Employment Type: Full-Time, Permanent Shift timings: Flexible to support 7:30 pm IST to 3:30 am IST Responsibilities: Manage SailPoint ISC, including aggregation, provisioning, access request, role management, user lifecycle management, connectors, and plugins. Manage incidents & problems related to SailPoint ISC through effective diagnosis, resolution, or implementation of new enhancement to decrease the number of re-occurring issues. Collaborate with cross-functional teams; including connected applications and infrastructure team to jointly troubleshoot the issues and resolve in timely manner Proactively identify and resolve production issues related to SailPoint ISC, ensuring minimal impact on business operations and conduct root cause analysis. Respond promptly to critical incidents and participate in on-call rotations as required. Manage escalations of technical issues from service managers and Tier I support, and partner with Architects and professional services team to resolve the issues and integration challenges. Design, develop, and implement custom plugins and connectors in SailPoint ISC to onboard new applications. Enhance and customize existing connectors to optimize performance and functionality. Qualifications: Bachelor s degree in computer science, Information Technology, or related field. 3+ years of proven experience as a level 2 or 3 SailPoint Admin 1+ years experience with SailPoint ISC. Extensive knowledge of security applications, specifically identity management and account creation/maintenance, as well as 3rd party IAM offerings. Working knowledge of SailPoint ISC or other Identity Management suites and directories including Active Directory, and Azure Active Directory. Experience with the following programming languages: Java, BeanShell/JavaScript, and SQL with high proficiency in Java development. Experience with the following web technologies: XML, SCIM, Web and Application Servers, HTML. 3+ years of experience with the configuration and customization of IAM products. Experience setting up and installing software on both Windows and Unix (Linux, Sun, HP, AIX) platforms. Experience with Databases (Oracle, Sybase, MSSQL, MySQL). Familiarity with Roles Based Access Control. English language proficiency required. Good communication skills and experience working with clients and partners. Experience with business requirements, design, and documentation of IAM products. Experience with QA duties is a plus (usability testing, performance testing, automated testing, test scripts, test cases, and test plans). Preferred Qualifications: SailPoint IDN Professional Certification or training and/or SailPoint IDN Engineer Certification or training. Knowledge of enterprise systems (SAP, PeopleSoft, Workday). #LI-AS1 Why KeyData Cyber? A Place Putting People First - Our team is our strongest asset. We have smart, hard-working, and talented team members. We support learning and development at all levels and encourage work-life balance as part of our key values. A Place to Accelerate Your Career - We have the most digital identity solution deployments in Canada and we are in hyper-growth mode across North America. There are extensive opportunities to learn, develop, and advance in different areas of the business. A Place to Share Your Perspective - We create a culture of respect, belonging, and empowerment for everyone by promoting fair treatment and full participation for all. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request. Apply now to join the KeyData Cyber team!

At KeyData Cyber , our vision is to be the North American leader in designing and delivering digital identity security strategies and solutions to protect our clients in their digital transformation initiatives. KeyData Cyber is a Gartner-recognized leader in professional identity security services, specializing in: Identity Governance & Administration (IGA) Privileged Access Management (PAM) Customer Identity & Access Management (CIAM) Cloud Security Posture Management (CSPM) Identity Threat Detection & Response (ITDR) Come join us, you re key to our success! We are currently looking for a Talent Coordinator to join KeyData Cybers Talent team ! In this dynamic role, you will support the coordination, administration, and day-to-day tasks that contribute to the overall efficiency and success of our Talent team. Youre the right fit for this role if youre looking to develop your knowledge and skills in Talent Acquisition and Talent Management. If youre passionate about working in an environment where you can experience accelerated growth, development and a high impact, this role could be for you! Location: Hyderabad, India Employment Type: Full-time, Remote Responsibilities: Schedule and coordinate interviews for candidates across various technical and non-technical roles, ensuring alignment with hiring managers, interview panels, and candidate availability. Initiate and track background verification processes in partnership with third-party vendors, following up on pending checks to ensure timely completion and compliance. Manage all pre-onboarding tasks such as document collection, new hire communication, and orientation prep to ensure readiness before their first day and launch the onboarding process for new hires, including IT infrastructure requests, account creation workflows, and initial documentation. Work closely with recruiters, HR, IT teams, and hiring managers to streamline workflows and address process gaps. Collaborate with L&D, technical delivery, and partner alliance teams to align certification needs with project demands and partner expectations. Partner with the Technology Alliance Manager & Partner Champions to gather and track certification requirements from key technology vendors. Assist in monthly and quarterly audits of vendor certifications for compliance with the Accredited Delivery Partner Program Update and manage content on the Talent Management SharePoint platform Help to coordinate and attend local events to help grow KeyData Cybers brand awareness and support recruitment efforts. REQUIRED QUALIFICATIONS: 3-5 years in an administrative role supporting Talent Acquisition, Talent Management, and/or Human Resources Excellent communication and interpersonal skills Strong Organizational skills and attention to detail Action-oriented with a very strong sense of urgency Ability to meet deadlines and manage multiple tasks simultaneously Experience working on Greenhouse/ Taleo/ WorkDay/ HRIS systems Must be available to work 3:30pm-11:30pm IST #LI-AS1 Why KeyData Cyber? A Place Putting People First - Our team is our strongest asset. We have smart, hard-working, and talented team members. We support learning and development at all levels and encourage work-life balance as part of our key values. A Place to Accelerate Your Career - We have the most digital identity solution deployments in Canada and we are in hyper-growth mode across North America. There are extensive opportunities to learn, develop, and advance in different areas of the business. A Place to Share Your Perspective - We create a culture of respect, belonging, and empowerment for everyone by promoting fair treatment and full participation for all. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request. Apply now to join the KeyData Cyber team!