233 Keyboarding Jobs - Page 9

Job Description The GSCO (Global Sales and Consulting Operations) central team is responsible for providing training, business, contract support and communications on the Sales Systems and Tools used by Sales and Consulting globally. The focus of this role will be to support Oracle’s Sales Organization via chat and incident support using Oracle’s Service Cloud product. The GSCO Business Analyst will report to the GSCO Team Lead and will be responsible for providing high quality, responsive support to Oracle’s Global Sales and Consulting teams. Professional-level English written and verbal skills and a commitment to high quality customer service are essential. Job duties are varied and complex, needing independent judgment and include but are not limited to: Responsibilities: Provide chat, email support to resolve user problems with proactive troubleshooting Follow predefined (as trained) support procedures and policies Master the use of our support channels, processes & tools Identify and report Partner/user issues & feedback through appropriate channels. Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction. Effectively and judiciously escalate issues with clear communication Support team lead/ manager when required CSAT/resolution rate initiatives Ability and willingness to quickly complete large volumes of work with high quality Work and communicate with cross-functional teams (engineering, sales, product specialists, etc.) using various channels of internal Escalate support requests to management and ensure they receive the appropriate attention Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met Work across other lines of businesses and third parties e.g. business practices, legal Provide timely resolution of customer complaints and escalations including providing corrective actions Undertake admin responsibilities as required Support new process/policy roll-outs Undertake other projects as required Skills: Graduate in any discipline Must have experience in sales support handling Chats & emails. Should have strong knowledge in one of the following tools (Front Office: OSC, SPA, SMC, Back Office: CPQ, DAS, QRS) and Process (Cloud, UCM). Excellent written communication skills in English for email and chat support channels Strong analytical, problem solving, troubleshooting skills & Interpersonal skills Attention to detail with the ability to complete a large volume of work quickly and independently Ability to work collaboratively in a diverse team environment. Proactive approach (ability to identify top support areas, innovate and suggest process improvements) Open to work in 24*7 environment including holidays Good keyboarding skills, PC skills, esp. in Word/Excel Team player with very good interpersonal skills and forward-looking attitude Open to ideas/feedback Ability to interpret, clearly articulate and advise sales on potential objections to Oracle’s policies and commercial terms Ability to proactively analyze and recommend best course of action for complex contract scenario’s within a sales cycle Ability to deal with challenging support requests in a timely manner Ability and desire to provide excellent customer-service to internal customers Ability to work independently and in a dynamic environment Positive and “Can Do” Attitude Results orientated Note: Please apply only if you are willing to work in Night Shifts and Weekends. Responsibilities Performs budgeting, planning, and analysis activities for sales operations. Reviews capital expenditures and analyzes sales-related expenses associated with such things as the order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and goal attainment. Performs regular variance analysis for expenses and budgets. Evaluates pricing structures to ensure fit with company objectives. Effectively incorporates client delivery schedules and operational changes into future revenue forecasts and revenue timeline considerations. Maintains and enhances sales force automation systems, product/service costing models, and margin management tools/systems to effectively monitor and manage revenue/expenses. May develop sales quote tools. Qualifications Career Level - IC1 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Technical Skills Good Computer navigation skills, keyboarding skills Should be familiar with MS Office Typing speed must be between 30-35 wpm with 95% accuracy Process Specific Skills Possesses necessary knowledge of business concepts to effectively perform the job Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others. Commits to achieving specific objectives and takes ownership for accomplishing them. Responsible for handling high volumes of transactions. Effectively balances quality, timeliness and productivity standards Webchat/Digital knowledge Soft Skills (Desired) Self discipline Result and Customer oriented Adaptability and Flexibility CEF scores of B2 on both Written and Spoken English Soft Skills (Minimum) Excellent written and verbal communication skills Good comprehension skills Strong questioning and reasoning Skills Customer Service focus Ability to multi task, prioritize and manage daily work activities Education Requirements Graduate with at least 15 years of education. Work Experience Requirements Minimum 1 year of Webchat experience is must. Candidates with voice background & prior, web chat experience in preferable UK insurance or else US experience will be preferred, or experience of Webchat/e-mailing process with more than 1 concurrency, flexi shift and weekend working is most desirable. Show more Show less

Job Purpose: The Technical Support Engineer I is part of the Cendyn Global Customer Support team. The Global Customer Support team provides support for Cendyn products internationally. The Technical Support Engineer I will focus on supporting Cendyn customers with functional knowledge and support. Being a subject matter expert in our products assists the Technical Support Engineer I in helping our customers efficiently use our products to meet their needs. As the Technical Support Engineer I’s knowledge and understanding of our products grows, they will find themselves working some technical, non-technical tickets in addition to functional assistance and training. This position is crucial to high customer satisfaction among Cendyn clients. The Technical Support Engineer I works with Operations, R&D, Product, Sales, and other Operations teams to share their experience and knowledge gained from connecting with Cendyn’s customers. Our Support structure has a strong reliance on training and knowledge sharing. As a Technical Support Engineer I, it will be incredibly important to be open to learning and growing to improve our customer responses and work towards more one touch tickets. Job Responsibilities: Essential Functions: Accountability Provide efficient client support and technical assistance via email, online chat, and telephone. Handle functional support inquiries for Cendyn-specific software solutions. Troubleshoot customer product issues, providing support directly to the customer. Execute on customer requests to assure customer satisfaction. Identify solutions for technical challenges. Complete delivery tasks and projects for both external and internal customers. Excellence Support customers with business and/or technical questions. Test and troubleshoot Cendyn products and integrations. Represent Customer Support and Operations functions at customer review meetings as needed. Collaboration Distill support topics into key talking points and then communicate them to clients and co-workers in a simple and coherent manner using a consultative approach. Communicate with customers, vendors, and other external contacts as needed to assure customer success. Mentor Support team members to increase knowledge and understanding to drive more one-touch tickets and improve the quality of solutions. Work closely with escalation resources in other Cendyn teams, addressing issues directly or engaging additional assistance when needed. Innovation Serve as a subject matter expert in the relevant product domains. Contribute to process and product design and documentation. Conduct root cause analysis and provide actionable solutions combining analytics, business acumen, technical expertise, product features and sound judgement. Humanity Contribute to peer-to-peer training with other team members related to application and operational topics. Non-Essential Functions: A general knowledge of the hospitality industry. Use Zendesk and other CRM products to communicate and track customer interactions. Requirements: Required Education and Experience: Bachelor’s degree in hospitality, computer science or related field, OR some college plus related experience. Able to represent operational needs and capabilities to other areas including Operations, Product Management, R&D, Sales, Marketing. Keyboarding speed of 40-60 WPM. Preferred Education and Experience: Hands-on experience with customer service software (Zendesk preferred, Salesforce, etc.) Previous hospitality industry experience a plus. Competencies: Business Management Skills - Strong leadership skills (listening, communications, coaching,), ability to manage in a matrix organization, ability to implement and manage change. Planning and Organizational Skills –Excellent organizational, planning, and proven ability to manage multiple priorities. Decision Making – Excellent decision making and problem-solving skills. Office Tools – Strong technical aptitude and skilled in MS Windows-based office tools including SharePoint, database software and desktop applications. Empowerment, Coaching and Teambuilding – Ability to provide guidance and coaching while empowering staff to perform their roles. Create and maintain sense of teamwork to ensure accountability, cooperation, and collaboration towards a common goal. Analytical and Conceptual Thinking – Ability to interpret and analyze data and technical processes, identify problems and potential solutions, and formulate recommendations. Innovation – Ability to think creatively to accomplish continuous improvement and evolution of the department. Communication – Excellent communication, presentation, and interpersonal skills that apply to both internal and external customers. Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner. Work Schedule: This position requires working in 24/7 rotational shifts, including evenings, late nights, and weekends. The role will be working in a hybrid work mode, with a minimum of two days required in the office each week, based in Hyderabad or Gurugram. EEO Statement: Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Cendyn expressly prohibits any form of workplace harassment based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Description As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. I. Job Summary This senior level analyst position is responsible for the configuration and support of software application systems within the People Organization. As part of the HR Technology team, this role provides complex analytical and consultative support delivering HR processes. Generally, provides technical input for Digital/vendor support. II. Essential Duties And Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. Reviews open cases/issues and troubleshoots or assigns to other tech team members for resolution. Coordinates with vendor regarding required support by opening tickets, escalating, and following up as required. Continuously develops advanced knowledge of assigned application(s) utilizing vendor websites, user groups and training to effectively utilize system capabilities. Mentors other team members and is recognized as an expert. Consults on requested configuration changes, partnering with the team to determine best options for design decisions based on documented requirements, current configuration, and downstream impacts. Documents final specs and configures application. Analyzes impact of configuration from foundational structures to Fast Formulas and extensions to HR service delivery and downstream systems and integrations. Leads meetings to resolve priority issues. Ensures data integrity and governance by supporting large/complex data imports and extracts and validating accuracy through reporting and queries. Supports the development and maintenance of integrations/file transfers. Provides analysis and consultation on the implementation of new software application products or new modules in existing applications . Provides experienced support for integrations, reports, and large data imports/extractions. Plans for and supports migrations, releases, upgrades and/or patches - mitigating risk/downstream impacts. Developing knowledge and expertise on extensions and Fast Formulas. Engages Digital and vendor for support as necessary. Executes unit, integration and acceptance testing. May support functional team with required screen shots and system steps for testing and change management. May be responsible for configuring and delivering moderate to complex reports and queries utilizing delivered software. Follows established data governance. Documents all configuration. III. Supervisory Responsibilities No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance and/or training to coworkers. May lead project teams and/or plan and supervise assignments of lower level employees. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. Education and Experience Education: Bachelor’s Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience. Experience: Eight (8) years of previous experience (in addition to education requirement). Certificates, Licenses, Registrations or Other Requirements None required. Other Knowledge, Skills or Abilities Required Database queries/extracts using calculations, formulas, and complex commands. Extensive experience evaluating requirements and specs for development, testing and deployment. Hands on configuration of application(s), evaluating impact and supporting releases, patches, upgrades and enhancements. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day; Required to exert physical effort in handling objects less than 30 pounds rarely; Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely; Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; Normal setting for this job is: office setting. Must be available to work standard business hours, as well as be available to work non-standard hours in case of emergency (natural disasters, power outages, etc.). May need to attend after hours calls with the offshore team. Benefits At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply. Show more Show less

Job Purpose The Technical Support Engineer I is part of the Cendyn Global Customer Support team. The Global Customer Support team provides support for Cendyn products internationally. The Technical Support Engineer I will focus on supporting Cendyn customers with functional knowledge and support. Being a subject matter expert in our products assists the Technical Support Engineer I in helping our customers efficiently use our products to meet their needs. As the Technical Support Engineer I’s knowledge and understanding of our products grows, they will find themselves working some technical, non-technical tickets in addition to functional assistance and training. This position is crucial to high customer satisfaction among Cendyn clients. The Technical Support Engineer I works with Operations, R&D, Product, Sales, and other Operations teams to share their experience and knowledge gained from connecting with Cendyn’s customers. Our Support structure has a strong reliance on training and knowledge sharing. As a Technical Support Engineer I, it will be incredibly important to be open to learning and growing to improve our customer responses and work towards more one touch tickets. Job Responsibilities Essential Functions: Accountability Provide efficient client support and technical assistance via email, online chat, and telephone. Handle functional support inquiries for Cendyn-specific software solutions. Troubleshoot customer product issues, providing support directly to the customer. Execute on customer requests to assure customer satisfaction. Identify solutions for technical challenges. Complete delivery tasks and projects for both external and internal customers. Excellence Support customers with business and/or technical questions. Test and troubleshoot Cendyn products and integrations. Represent Customer Support and Operations functions at customer review meetings as needed. Collaboration Distill support topics into key talking points and then communicate them to clients and co-workers in a simple and coherent manner using a consultative approach. Communicate with customers, vendors, and other external contacts as needed to assure customer success. Mentor Support team members to increase knowledge and understanding to drive more one-touch tickets and improve the quality of solutions. Work closely with escalation resources in other Cendyn teams, addressing issues directly or engaging additional assistance when needed. Innovation Serve as a subject matter expert in the relevant product domains. Contribute to process and product design and documentation. Conduct root cause analysis and provide actionable solutions combining analytics, business acumen, technical expertise, product features and sound judgement. Humanity Contribute to peer-to-peer training with other team members related to application and operational topics. Non-Essential Functions A general knowledge of the hospitality industry. Use Zendesk and other CRM products to communicate and track customer interactions. Requirements Required Education and Experience: Bachelor’s degree in hospitality, computer science or related field, OR some college plus related experience. Able to represent operational needs and capabilities to other areas including Operations, Product Management, R&D, Sales, Marketing. Keyboarding speed of 40-60 WPM. Preferred Education And Experience Hands-on experience with customer service software (Zendesk preferred, Salesforce, etc.) Previous hospitality industry experience a plus. Competencies Business Management Skills - Strong leadership skills (listening, communications, coaching,), ability to manage in a matrix organization, ability to implement and manage change. Planning and Organizational Skills –Excellent organizational, planning, and proven ability to manage multiple priorities. Decision Making – Excellent decision making and problem-solving skills. Office Tools – Strong technical aptitude and skilled in MS Windows-based office tools including SharePoint, database software and desktop applications. Empowerment, Coaching and Teambuilding – Ability to provide guidance and coaching while empowering staff to perform their roles. Create and maintain sense of teamwork to ensure accountability, cooperation, and collaboration towards a common goal. Analytical and Conceptual Thinking – Ability to interpret and analyze data and technical processes, identify problems and potential solutions, and formulate recommendations. Innovation – Ability to think creatively to accomplish continuous improvement and evolution of the department. Communication – Excellent communication, presentation, and interpersonal skills that apply to both internal and external customers. Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner. Work Schedule This position requires working in 24/7 rotational shifts, including evenings, late nights, and weekends. The role will be working in a hybrid work mode, with a minimum of two days required in the office each week, based in Hyderabad or Gurugram. EEO Statement Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Cendyn expressly prohibits any form of workplace harassment based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Show more Show less

Job Description Position Title Associate / Sr. Associate (A1/A2) Function Operations Reports to Assistant Manager/Lead Assistant Manager Process Name RD/Content/ALE Complexity Level TBD Location – Pune Permanent/ Temporary Permanent Basic Function As an associate / Sr. Associate in Claims Processing, your role is vital in ensuring accurate bill review and data entry items attached on email received in system. Their roles involves in decision making to match the correct bill, review the claim and data entry. This position requires a Lean approach, technical proficiency, and a proactive attitude toward innovation. You will manage intricate claims services functions, handle correspondence, and spearhead special projects across various lines of business. Key Responsibilities Ensure that the process transactions are processed as per Desktop procedures. Ensure that the assigned targets are met in accordance with SLA and Internal standards. Create and review Excel based trackers, review bills and claims, contacting claim handler. Review and research correct claim number to attached documents. File Copy pull documents from various claim systems and share with adjusters. Manage complex claims processing functions, including process, and bill review. Utilize related systems and technology proficiently to streamline processes. Evaluate the impact of new releases, procedures, and suggestions. Identify and address system errors, program malfunctions, workflow inefficiencies, or processing improvements by liaising with team leaders or supervisors. Assist quality auditors as required and undertake additional responsibilities as assigned. Communicate with handler for any clarification/authorization, if required Performance Parameters Productivity Quality Attendance Schedule Adherence Any other essential function that may occur from time to time as directed by the Supervisor. Primary Internal Interactions Subject Matter Expert for the purpose of process training, ramp, floor support, and any process-related query QCA for the purpose of audit feedback AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance. Skills Technical Skills Good computer navigation skills Good keyboarding speed (25 W.P.M.) Good knowledge of the complete MS Office suite specially Excel Process Specific Skills Knowledge of US P&C insurance Knowledge of US P&C claims Soft Skills (Minimum) Communication skills (English) –Should be able to speak, read, interpret business documents & write business emails. Escalate issues if required. Teamwork/ Managing Self / Adaptability Ability to work successfully in a production driven environment. Adaptability to change. Ability to work on routine/standardized transactions Soft Skills (Desired) Self-disciplined and result oriented. Ability to multitask. Ability to work effectively as part of a team. Open to work extra time as per business requirements. Education Requirements Graduation or diploma from a college or university with a minimum of fifteen (15) years of education Work Experience Requirements Minimum Eighteen months of work experience in a related field is required. Experience in BPO US P&C Insurance industry. Experience in BPO specifically in US P&C Claims Show more Show less

Job Purpose The Technical Support Engineer II is part of the Cendyn Global Customer Support team. The Global Customer Support team provides support for Cendyn products internationally. The Technical Support Engineer II will bring advanced diagnostic and solution skills to the Customer Support team and will assist in high-complexity support functions. The Technical Support Engineer II ensures availability and uptime by providing technical, non-technical and functional assistance, training, and ongoing support to high value clients for a variety of web-based products and applications that cater primarily to the hospitality industry. This position is crucial to high customer satisfaction among Cendyn clients. The Technical Support Engineer II works with Operations, R&D, Product, Sales, and other Operations teams to contribute support and deployment expertise. Our Support structure has a strong reliance on training and knowledge sharing. As a Technical Support Engineer II, it will be incredibly important for you to mentor less experienced team members to improve our customer responses and work towards more one touch tickets. Job Responsibilities Essential Functions: Accountability Handle complex service delivery issues with Cendyn-specific software solutions. Troubleshoot application issues, providing operational support for nightly processing of Cendyn applications. Execute on complex incremental customer requests to assure customer satisfaction and deliver new revenue. Provide efficient client support and technical assistance via email, online chat, and telephone. Identify solutions for technical challenges. Complete delivery tasks and projects for both external and internal customers. Excellence Support customers with business and/or technical questions. Test and troubleshoot Cendyn products and integrations. Research and solve data- and software-related problems Develop and maintain strong SQL query and process analysis skills. Ensure the consistency and stability of Cendyn applications by maintaining standards / procedures for operating technical solutions. Represent Customer Support and Operations functions at customer review meetings as needed. Collaboration Distill complex topics into key talking points and then communicate them to clients and co-workers in a simple and coherent manner using a consultative approach. Communicate with customers, vendors, and other external contacts as needed to assure customer success. Mentor Support team members to increase knowledge and understanding to drive more one-touch tickets and improve the quality of solutions. Liaise among internal and external customers as well as third-party partners in the areas of application design, modifications, and troubleshooting, with focus on smooth and robust operations. Work closely with escalation resources in other Cendyn teams, addressing issues directly or engaging additional assistance when needed. Innovation Serve as a subject matter expert in the relevant product domains. Contribute to process and product design and documentation. Analyze complex business needs as presented by both internal and external customers and recommend delivery methods to satisfy the needs. Conduct root cause analysis and provide actionable solutions to reported incidents combining data analytics, business acumen, technical expertise, product features and sound judgement. Humanity Contribute to peer-to-peer training with other team members related to application and operational topics. Participate in interviews for new hires, consultants and / or replacement personnel. Non-Essential Functions A general knowledge of the hospitality industry. Use Zendesk and other CRM products to communicate and track customer interactions. Requirements Required Education and Experience: Bachelor’s degree in computer science or related field, OR some college plus related experience. Minimum of three (3) years of experience within software development or IT. Technical proficiency in Microsoft Windows operating system, web services, file management, Remote Desktop. User proficiency in Microsoft SQL Server, SQL query, data importing / exporting / manipulation. Technical capabilities with hands-on experience in development, coding, or database work (Python, .NET, ASP.NET, and VB.net). A+ Certification. Technical capability to represent operational needs and capabilities to other areas including Operations, Product Management, R&D, Sales, Marketing. Keyboarding speed of 40-60 WPM. Preferred Education and Experience: Hands-on experience with customer service software (Zendesk preferred, Salesforce, etc.) Previous hospitality industry experience a plus. Competencies Business Management Skills - Strong leadership skills (listening, communications, coaching,), ability to manage in a matrix organization, ability to implement and manage change. Planning and Organizational Skills –Excellent organizational, planning, and proven ability to manage multiple priorities. Decision Making – Excellent decision making and problem-solving skills. Office Tools – Strong technical aptitude and skilled in MS Windows-based office tools including SharePoint, database software and desktop applications. Empowerment, Coaching and Teambuilding – Ability to provide guidance and coaching while empowering staff to perform their roles. Create and maintain sense of teamwork to ensure accountability, cooperation, and collaboration towards a common goal. Analytical and Conceptual Thinking – Ability to interpret and analyze data and technical processes, identify problems and potential solutions, and formulate recommendations. Innovation – Ability to think creatively to accomplish continuous improvement and evolution of the department. Communication – Excellent communication, presentation, and interpersonal skills that apply to both internal and external customers. Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner. Work Schedule This position requires working in 24/7 rotational shifts, including evenings, late nights, and weekends. The role will be working in a hybrid work mode, with a minimum of two days required in the office each week, based in Hyderabad or Gurugram. EEO Statement Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Cendyn expressly prohibits any form of workplace harassment based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Show more Show less

Job Purpose The Technical Support Lead is part of the Cendyn Global Customer Support team. The Global Customer Support team provides support for Cendyn products internationally. The Technical Support Lead will bring advanced diagnostic and solution skills to the Customer Support team and will assist in high-complexity support functions. The Technical Support Lead ensures availability and uptime by providing technical, non-technical and functional assistance, training, and ongoing support to high value clients for a variety of web-based products and applications that cater primarily to the hospitality industry. This position is crucial to high customer satisfaction among Cendyn clients. The Technical Support Lead works with Operations, R&D, Product, Sales, and other Operations teams to contribute support and deployment expertise. Our Support structure has a strong reliance on training and knowledge sharing. As Technical Support Lead, it will be incredibly important for you to mentor the Support Team members to improve our customer responses and work towards more one touch tickets. Job Responsibilities Essential Functions: Accountability Handle complex service delivery issues with Cendyn-specific software solutions. Troubleshoot application issues, providing operational support for nightly processing of Cendyn applications. Execute on complex incremental customer requests to assure customer satisfaction and deliver new revenue. Provide efficient client support and technical assistance via email, online chat, and telephone. Identify solutions for technical challenges. Complete delivery tasks and projects for both external and internal customers. Excellence Support customers with business and/or technical questions. Test and troubleshoot Cendyn products and integrations. Research and solve data- and software-related problems Develop and maintain strong SQL query and process analysis skills. Ensure the consistency and stability of Cendyn applications by maintaining standards / procedures for operating technical solutions. Represent Customer Support and Operations functions at customer review meetings as needed. Collaboration Distill complex topics into key talking points and then communicate them to clients and co-workers in a simple and coherent manner using a consultative approach. Communicate with customers, vendors, and other external contacts as needed to assure customer success. Mentor Support team members to increase knowledge and understanding to drive more one-touch tickets and improve the quality of solutions. Liaise among internal and external customers as well as third-party partners in the areas of application design, modifications, and troubleshooting, with focus on smooth and robust operations. Work closely with escalation resources in other Cendyn teams, addressing issues directly or engaging additional assistance when needed. Innovation Serve as a subject matter expert in the relevant product domains. Contribute to process and product design and documentation. Analyze complex business needs as presented by both internal and external customers and recommend delivery methods to satisfy the needs. Conduct root cause analysis and provide actionable solutions to reported incidents combining data analytics, business acumen, technical expertise, product features and sound judgement. Humanity People management responsibilities including recruitment, onboarding, performance management and coaching/mentoring team members Demonstrate the willingness to push your team to continually provide exceptional service and strategy. Contribute to peer-to-peer training with other team members related to application and operational topics. Participate in interviews for new hires, consultants and / or replacement personnel. Non-Essential Functions A general knowledge of the hospitality industry. Use Zendesk and other CRM products to communicate and track customer interactions. Requirements Required Education and Experience: Bachelor’s degree in computer science or related field, OR some college plus related experience. Minimum of three (3) years of experience within software development or IT. Technical proficiency in Microsoft Windows operating system, web services, file management, Remote Desktop. User proficiency in Microsoft SQL Server, SQL query, data importing / exporting / manipulation. Technical capabilities with hands-on experience in development, coding, or database work (Python, .NET, ASP.NET, and VB.net). A+ Certification. Technical capability to represent operational needs and capabilities to other areas including Operations, Product Management, R&D, Sales, Marketing. Keyboarding speed of 40-60 WPM. Preferred Education And Experience Hands-on experience with customer service software (Zendesk preferred, Salesforce, etc.) Previous hospitality industry experience a plus. Competencies Business Management Skills - Strong leadership skills (listening, communications, coaching,), ability to manage in a matrix organization, ability to implement and manage change. Planning and Organizational Skills –Excellent organizational, planning, and proven ability to manage multiple priorities. Decision Making – Excellent decision making and problem-solving skills. Office Tools – Strong technical aptitude and skilled in MS Windows-based office tools including SharePoint, database software and desktop applications. Empowerment, Coaching and Teambuilding – Ability to provide guidance and coaching while empowering staff to perform their roles. Create and maintain sense of teamwork to ensure accountability, cooperation, and collaboration towards a common goal. Analytical and Conceptual Thinking – Ability to interpret and analyze data and technical processes, identify problems and potential solutions, and formulate recommendations. Innovation – Ability to think creatively to accomplish continuous improvement and evolution of the department. Communication – Excellent communication, presentation, and interpersonal skills that apply to both internal and external customers. Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner. Work Schedule This position requires working in 24/7 rotational shifts, including evenings, late nights, and weekends. The role will be working in a hybrid work mode, with a minimum of two days required in the office each week, based in Hyderabad or Gurugram. EEO Statement Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Cendyn expressly prohibits any form of workplace harassment based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Show more Show less

Your Title: IS Help Desk Technician Job Location: Chennai, India Our Department: Corporate Information Systems Do you enjoy helping others and working in a close-knit team environment? What You Will Do: You will be responsible for the day-to-day operational activities of Help Desk support covering first line support for all worldwide Trimble offices. You’ll be responsible for screening, referring, diagnosing, troubleshooting, and resolving internal inquiries and work requests as they relate to the maintenance and support of personal computers, basic networking, and software applications. You will work on troubleshooting, identifying, and resolving problems for PCs, Macs, mobile devices, software applications and workstation/network communications interfaces. Attending telephone support requests from worldwide Trimble employees. Monitoring and responding to Trimble internal employee requests for help in the Jira Service Desk ITSM application. Maintenance of diagnostic & user information in the Help Desk database. Gather customer information and determine the issue by elevating and analyzing symptoms. Follow standard processes, procedures and policies. Resolve user problems independently or in conjunction with other Help Desk staff, and when necessary escalate problems to other IS staff and resources timely and effectively. Responsible for Help Desk ticket response and resolution time. Fulfills ticket requests by completing the transaction or forwarding the requests. Ensure that any faults associated with desktop computers are remedied in the shortest time possible with the least disruption for the user. This includes system hardware problems, operating system problems, supported application configurations and basic network connectivity issues. Attend meetings with peers, other IS staff, IS management and business group managers and employees in support of end users and the corporate IS infrastructure. Create knowledge base documents. Follow up and make scheduled callbacks with the customer where necessary. What Behavioral Characteristics You Will Bring A customer service focus with solid phone skills and excellent written communications skills. Exemplary attendance and punctuality. Customer Service: demonstrate the ability to respond with a high degree of urgency to the needs & requests of others, internally and externally. Understand the impact of their work on others. Personable and able to deal with a wide range of customers with different skill levels in a positive and friendly manner. Understand safety policies and actively promote safe practices in the workplace. Maintain constructive relationships and demonstrate respect for everyone contacted. Deal constructively with conflict, focus on the situation, issue or behavior, and not on the person by diffusing situations before conflicts arise. Resolve conflicts by directly and actively promoting and gaining cooperation from others. Consistently provide ideas, opinions, or information in an articulate, professional way. Actively listen to others and demonstrate understanding of other points of view. Willingness and ability to adjust to changing conditions or priorities. Take the initiative to identify and act on problems and lead by example. Consistently make decisions that resolve problems. Must have a demonstrated track record of excellent customer service delivery. Must have the ability to work successfully with little supervision. Update knowledge by participating in educational opportunities. Willing to work on shifts including a night shift. Position requires use of a Headset / Microphones. What Skills & Experience You Should Bring 1-3 years of experience or fresh graduate in computer science. Excellent English language skills, both written and verbal. Ability to speak and write clearly and accurately in English. Multilingual ability with the European language is a plus. Effective listening skills. Basic knowledge on computer hardware and its operating systems. Basic knowledge on Microsoft office and mail clients. Must be able to solve problems by exploring alternatives and selecting the appropriate solution. Certification in Windows / Mac / Linux is an added advantage. Basic Networking knowledge. Basic Knowledge on electronic equipment, and computer hardware and software, including applications and programming. High level of analytical thinking to solve problems with an understanding of technology and an ability to ask the right questions and apply solutions to business problems. Does well with minimal “hands on” training and can pick up new skills quickly and can “take the ball and run with it”. Ability to multi-task and can handle frequent interruptions. Can consistently follow protocol and instructions. Can work independently with little management direction. Actively looking for ways to help people. Touch Type keyboarding skills required. Any certification on Operating systems, hardware, or IT process is a plus. About Your Location: Trimble Chennai has just opened a new 300,000 square feet state-of-the-art facility that has a seating capacity of nearly 2,000 staff. The Chennai facility is one of Trimble’s largest R&D centers outside of the US. The building features an open office design, with a minimum of six feet between employees’ seating arrangements. The office was designed to provide beautiful, landscaped views on every floor. It has various facilities such as internet-enabled collaborative spaces, a gym, play areas, creche, a health food cafe and lobby areas on two floors. About Our Corporate Information Systems Division: The Corporate Information Systems team supports Trimble employees' work technology to keep them productive. Our global team is located across the world to provide fast response times and to efficiently diagnose issues and personalize our customers’ experience. Our team is cohesive, supportive, and we are proud of what we do. Trimble’s Inclusiveness Commitment: We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work. We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Job Description Position Title Associate / Sr. Associate (A1/A2) Function Operations Reports to Assistant Manager/Lead Assistant Manager Process Name Property Vendor Payments Complexity Level 3 Location – Pune Permanent/ Temporary Permanent Basic Function As an associate / Sr. Associate in Claims Processing, your role is vital in ensuring accurate claim resolution in a dynamic, fast-paced environment that prioritizes exceptional customer service. This position requires a responsible for timely and accurate payment of Vendor payment, sending letters and other additional task to assist the claim handlers. Associate would also need to liaise with claims handlers on need basis. Key Responsibilities Create Correspondence and send Letters using the Email process to insured, claimant and service provider as per the process requirements Create activity and tasks for reviews before sending the letters Review and research payments information before issuing the payment Manage complex claims processing functions, including process vendor payment Utilize related systems and technology proficiently to streamline processes. Evaluate the impact of new releases, procedures, and suggestions. Identify and address system errors, program malfunctions, workflow inefficiencies, or processing improvements by liaising with team leaders or supervisors. Assist quality auditors as required and undertake additional responsibilities as assigned. Communicate with handler for any clarification/authorization, if required Performance Parameters Productivity Quality Attendance Schedule Adherence Any other essential function that may occur from time to time as directed by the Supervisor. Primary Internal Interactions Subject Matter Expert for the purpose of process training, ramp, floor support, and any process-related query QCA for the purpose of audit feedback AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance. Skills Technical Skills Good computer navigation skills Good keyboarding speed (25 W.P.M.) Good knowledge of the complete MS Office suite Process Specific Skills Knowledge of US P&C insurance Knowledge of US P&C claims Soft Skills (Minimum) Communication skills (English) –Should be able to speak, read, interpret business documents & write business emails. Escalate issues if required. Teamwork/ Managing Self / Adaptability Ability to work successfully in a production driven environment. Adaptability to change. Ability to work on routine/standardized transactions Soft Skills (Desired) Self-disciplined and result oriented. Ability to multitask. Ability to work effectively as part of a team. Open to work extra time as per business requirements. Education Requirements Graduation or diploma from a college or university with a minimum of fifteen (15) years of education Work Experience Requirements Minimum Eighteen months of work experience in a related field is required. Experience in BPO US P&C Insurance industry. Experience in BPO specifically in US P&C Claims Show more Show less

Job Description Position Title Associate / Sr. Associate (A1/A2) Function Operations Reports to Assistant Manager/Lead Assistant Manager Process Name RD/Content/ALE Complexity Level TBD Location – Pune Permanent/ Temporary Permanent Basic Function As an associate / Sr. Associate in Claims Processing, your role is vital in ensuring accurate bill review and data entry items attached on email received in system. Their roles involves in decision making to match the correct bill, review the claim and data entry. This position requires a Lean approach, technical proficiency, and a proactive attitude toward innovation. You will manage intricate claims services functions, handle correspondence, and spearhead special projects across various lines of business. Key Responsibilities Ensure that the process transactions are processed as per Desktop procedures. Ensure that the assigned targets are met in accordance with SLA and Internal standards. Create and review Excel based trackers, review bills and claims, contacting claim handler. Review and research correct claim number to attached documents. File Copy pull documents from various claim systems and share with adjusters. Manage complex claims processing functions, including process, and bill review. Utilize related systems and technology proficiently to streamline processes. Evaluate the impact of new releases, procedures, and suggestions. Identify and address system errors, program malfunctions, workflow inefficiencies, or processing improvements by liaising with team leaders or supervisors. Assist quality auditors as required and undertake additional responsibilities as assigned. Communicate with handler for any clarification/authorization, if required Performance Parameters Productivity Quality Attendance Schedule Adherence Any other essential function that may occur from time to time as directed by the Supervisor. Primary Internal Interactions Subject Matter Expert for the purpose of process training, ramp, floor support, and any process-related query QCA for the purpose of audit feedback AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance. Skills Technical Skills Good computer navigation skills Good keyboarding speed (25 W.P.M.) Good knowledge of the complete MS Office suite specially Excel Process Specific Skills Knowledge of US P&C insurance Knowledge of US P&C claims Soft Skills (Minimum) Communication skills (English) –Should be able to speak, read, interpret business documents & write business emails. Escalate issues if required. Teamwork/ Managing Self / Adaptability Ability to work successfully in a production driven environment. Adaptability to change. Ability to work on routine/standardized transactions Soft Skills (Desired) Self-disciplined and result oriented. Ability to multitask. Ability to work effectively as part of a team. Open to work extra time as per business requirements. Education Requirements Graduation or diploma from a college or university with a minimum of fifteen (15) years of education Work Experience Requirements Minimum Eighteen months of work experience in a related field is required. Experience in BPO US P&C Insurance industry. Experience in BPO specifically in US P&C Claims Show more Show less

Job Description Job Description – Admin Ops – SME/Trainer Position Title Sr. Executive – Subject Matter Expert/Trainer Function Operations Reports to Assistant Manager/Lead Assistant Manager Process Name Complexity Level Location – Pune Permanent/ Temporary Permanent Basic Function The SME is responsible to train new hires on client Standards and procedures. Also, mentor associates to identify performance gaps and build remediation plan. Process Description Essential Functions Train new hires on client Standards and procedures Mentor associates to identify performance gaps and build remediation plan. Participate in QA from time to time to address increased sample requirements in case of performance gaps. Contact external parties to obtain incomplete and/or inaccurate information (as necessary via outbound calls if required) Solves problems effectively; identifies the relevant issues, gathers needed information and input, applies sound reasoning, and develops workable solutions. Conduct ongoing analysis of performance and recommend actions for improvement at associate / process level. Participate in calibration exercises on a regular basis to ensure consistency in measurement. Work closely with QA and Operations team to conduct team huddles. Perform transaction processing as per defined policies and procedures. Co-ordinate all process improvement initiatives with process Black Belt. Primary Internal Interactions Associates Ops AM, Lead AMs, Managers Primary External Interactions Client, for the product interactions and calibrations Organizational Relationships Reports To: AM / Lead AM / Manager – Operations Skills Technical Skills Good computer navigation skills Good keyboarding speed (25 W.P.M.) Good knowledge of complete MS Office suite Process Specific Skills Understanding of process nuances Strong understanding of US P&C Insurance fundamentals Understanding of claim Property processes preferable Soft Skills (Minimum) Strong customer service orientation, communication (written and verbal) and problem-solving skills. Ability to coach and give effective feedback on an ongoing basis. Demonstrating and advocating the vision and values of the organization Attention to detail and analysis / judgment skills in understanding account level requirements provided by client, compiling and summarizing information as necessary. Strong data comprehension skills – read and carefully interpret business requirements. Responsible to handle high volume of transactions and identify scenarios demanding escalation to supervisor to avoid negative business (process or financial) impact Soft Skills (Desired) Self-disciplined and result oriented. Ability to multitask. Ability to work effectively as part of a team. Open to work extra time as per business requirements. Education Requirements Graduation or diploma from a college or university with a minimum of fifteen (15) years of education Work Experience Requirements Minimum Eighteen months of work experience in a related field is required. Experience in BPO US P&C Insurance industry. Experience in BPO specifically in US P&C Claims Show more Show less

Job Description Position Title Associate / Sr. Associate (A1/A2) Function Operations Reports to Assistant Manager/Lead Assistant Manager Process Name Property Vendor Payments Complexity Level 3 Location – Pune Permanent/ Temporary Permanent Basic Function As an associate / Sr. Associate in Claims Processing, your role is vital in ensuring accurate claim resolution in a dynamic, fast-paced environment that prioritizes exceptional customer service. This position requires a responsible for timely and accurate payment of Vendor payment, sending letters and other additional task to assist the claim handlers. Associate would also need to liaise with claims handlers on need basis. Key Responsibilities Create Correspondence and send Letters using the Email process to insured, claimant and service provider as per the process requirements Create activity and tasks for reviews before sending the letters Review and research payments information before issuing the payment Manage complex claims processing functions, including process vendor payment Utilize related systems and technology proficiently to streamline processes. Evaluate the impact of new releases, procedures, and suggestions. Identify and address system errors, program malfunctions, workflow inefficiencies, or processing improvements by liaising with team leaders or supervisors. Assist quality auditors as required and undertake additional responsibilities as assigned. Communicate with handler for any clarification/authorization, if required Performance Parameters Productivity Quality Attendance Schedule Adherence Any other essential function that may occur from time to time as directed by the Supervisor. Primary Internal Interactions Subject Matter Expert for the purpose of process training, ramp, floor support, and any process-related query QCA for the purpose of audit feedback AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance. Skills Technical Skills Good computer navigation skills Good keyboarding speed (25 W.P.M.) Good knowledge of the complete MS Office suite Process Specific Skills Knowledge of US P&C insurance Knowledge of US P&C claims Soft Skills (Minimum) Communication skills (English) –Should be able to speak, read, interpret business documents & write business emails. Escalate issues if required. Teamwork/ Managing Self / Adaptability Ability to work successfully in a production driven environment. Adaptability to change. Ability to work on routine/standardized transactions Soft Skills (Desired) Self-disciplined and result oriented. Ability to multitask. Ability to work effectively as part of a team. Open to work extra time as per business requirements. Education Requirements Graduation or diploma from a college or university with a minimum of fifteen (15) years of education Work Experience Requirements Minimum Eighteen months of work experience in a related field is required. Experience in BPO US P&C Insurance industry. Experience in BPO specifically in US P&C Claims Show more Show less

Job Description As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. I. Job Summary This senior level analyst position is responsible for the configuration and support of software application systems within the People Organization. As part of the HR Technology team, this role provides complex analytical and consultative support delivering HR processes. Generally, provides technical input for Digital/vendor support. II. Essential Duties And Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. Reviews open cases/issues and troubleshoots or assigns to other tech team members for resolution. Coordinates with vendor regarding required support by opening tickets, escalating, and following up as required. Continuously develops advanced knowledge of assigned application(s) utilizing vendor websites, user groups and training to effectively utilize system capabilities. Mentors other team members and is recognized as an expert. Consults on requested configuration changes, partnering with the team to determine best options for design decisions based on documented requirements, current configuration, and downstream impacts. Documents final specs and configures application. Analyzes impact of configuration from foundational structures to Fast Formulas and extensions to HR service delivery and downstream systems and integrations. Leads meetings to resolve priority issues. Ensures data integrity and governance by supporting large/complex data imports and extracts and validating accuracy through reporting and queries. Supports the development and maintenance of integrations/file transfers. Provides analysis and consultation on the implementation of new software application products or new modules in existing applications . Provides experienced support for integrations, reports, and large data imports/extractions. Plans for and supports migrations, releases, upgrades and/or patches - mitigating risk/downstream impacts. Developing knowledge and expertise on extensions and Fast Formulas. Engages Digital and vendor for support as necessary. Executes unit, integration and acceptance testing. May support functional team with required screen shots and system steps for testing and change management. May be responsible for configuring and delivering moderate to complex reports and queries utilizing delivered software. Follows established data governance. Documents all configuration. III. Supervisory Responsibilities No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance and/or training to coworkers. May lead project teams and/or plan and supervise assignments of lower level employees. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. Education and Experience Education: Bachelor’s Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience. Experience: Eight (8) years of previous experience (in addition to education requirement). Certificates, Licenses, Registrations or Other Requirements None required. Other Knowledge, Skills or Abilities Required Database queries/extracts using calculations, formulas, and complex commands. Extensive experience evaluating requirements and specs for development, testing and deployment. Hands on configuration of application(s), evaluating impact and supporting releases, patches, upgrades and enhancements. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day; Required to exert physical effort in handling objects less than 30 pounds rarely; Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely; Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; Normal setting for this job is: office setting. Must be available to work standard business hours, as well as be available to work non-standard hours in case of emergency (natural disasters, power outages, etc.). May need to attend after hours calls with the offshore team. Benefits At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply. Show more Show less

Good Computer navigation skills, keyboarding skills Should be familiar with MS Office Typing speed must be between 30-35 wpm with 95% accuracy Possesses necessary knowledge of business concepts to effectively perform the job Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others. Commits to achieving specific objectives and takes ownership for accomplishing them. Responsible for handling high volumes of transactions. Effectively balances quality, timeliness and productivity standards Webchat/Digital knowledge Self discipline Result and Customer oriented Adaptability and Flexibility CEF scores of B2 on both Written and Spoken English Excellent written and verbal communication skills Good comprehension skills Strong questioning and reasoning Skills Customer Service focus Ability to multi task, prioritize and manage daily work activities Education Requirements Graduate with at least 15 years of education. Work Experience Requirements Minimum 1 year of Webchat experience is must. Candidates with voice background & prior, web chat experience in preferable UK insurance or else US experience will be preferred, or experience of Webchat/e-mailing process with more than 1 concurrency, flexi shift and weekend working is most desirable. Show more Show less

Your Title: IS Help Desk Technician Job Location: Chennai, India Our Department: Corporate Information Systems Do you enjoy helping others and working in a close-knit team environment? What You Will Do You will be responsible for the day-to-day operational activities of Help Desk support covering first line support for all worldwide Trimble offices. You’ll be responsible for screening, referring, diagnosing, troubleshooting, and resolving internal inquiries and work requests as they relate to the maintenance and support of personal computers, basic networking, and software applications. You will work on troubleshooting, identifying, and resolving problems for PCs, Macs, mobile devices, software applications and workstation/network communications interfaces. Attending telephone support requests from worldwide Trimble employees. Monitoring and responding to Trimble internal employee requests for help in the Jira Service Desk ITSM application. Maintenance of diagnostic & user information in the Help Desk database. Gather customer information and determine the issue by elevating and analyzing symptoms. Follow standard processes, procedures and policies. Resolve user problems independently or in conjunction with other Help Desk staff, and when necessary escalate problems to other IS staff and resources timely and effectively. Responsible for Help Desk ticket response and resolution time. Fulfills ticket requests by completing the transaction or forwarding the requests. Ensure that any faults associated with desktop computers are remedied in the shortest time possible with the least disruption for the user. This includes system hardware problems, operating system problems, supported application configurations and basic network connectivity issues. Attend meetings with peers, other IS staff, IS management and business group managers and employees in support of end users and the corporate IS infrastructure. Create knowledge base documents. Follow up and make scheduled callbacks with the customer where necessary. What Behavioral Characteristics You Will Bring A customer service focus with solid phone skills and excellent written communications skills. Exemplary attendance and punctuality. Customer Service: demonstrate the ability to respond with a high degree of urgency to the needs & requests of others, internally and externally. Understand the impact of their work on others. Personable and able to deal with a wide range of customers with different skill levels in a positive and friendly manner. Understand safety policies and actively promote safe practices in the workplace. Maintain constructive relationships and demonstrate respect for everyone contacted. Deal constructively with conflict, focus on the situation, issue or behavior, and not on the person by diffusing situations before conflicts arise. Resolve conflicts by directly and actively promoting and gaining cooperation from others. Consistently provide ideas, opinions, or information in an articulate, professional way. Actively listen to others and demonstrate understanding of other points of view. Willingness and ability to adjust to changing conditions or priorities. Take the initiative to identify and act on problems and lead by example. Consistently make decisions that resolve problems. Must have a demonstrated track record of excellent customer service delivery. Must have the ability to work successfully with little supervision. Update knowledge by participating in educational opportunities. Willing to work on shifts including a night shift. Position requires use of a Headset / Microphones. What Skills & Experience You Should Bring 1-3 years of experience or fresh graduate in computer science. Excellent English language skills, both written and verbal. Ability to speak and write clearly and accurately in English. Multilingual ability with the European language is a plus. Effective listening skills. Basic knowledge on computer hardware and its operating systems. Basic knowledge on Microsoft office and mail clients. Must be able to solve problems by exploring alternatives and selecting the appropriate solution. Certification in Windows / Mac / Linux is an added advantage. Basic Networking knowledge. Basic Knowledge on electronic equipment, and computer hardware and software, including applications and programming. High level of analytical thinking to solve problems with an understanding of technology and an ability to ask the right questions and apply solutions to business problems. Does well with minimal “hands on” training and can pick up new skills quickly and can “take the ball and run with it”. Ability to multi-task and can handle frequent interruptions. Can consistently follow protocol and instructions. Can work independently with little management direction. Actively looking for ways to help people. Touch Type keyboarding skills required. Any certification on Operating systems, hardware, or IT process is a plus. About Your Location: Trimble Chennai has just opened a new 300,000 square feet state-of-the-art facility that has a seating capacity of nearly 2,000 staff. The Chennai facility is one of Trimble’s largest R&D centers outside of the US. The building features an open office design, with a minimum of six feet between employees’ seating arrangements. The office was designed to provide beautiful, landscaped views on every floor. It has various facilities such as internet-enabled collaborative spaces, a gym, play areas, creche, a health food cafe and lobby areas on two floors. About Our Corporate Information Systems Division The Corporate Information Systems team supports Trimble employees' work technology to keep them productive. Our global team is located across the world to provide fast response times and to efficiently diagnose issues and personalize our customers’ experience. Our team is cohesive, supportive, and we are proud of what we do. Trimble’s Inclusiveness Commitment We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work. We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from. Show more Show less

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. I. Job Summary This senior level analyst position is responsible for the configuration and support of software application systems within the People Organization. As part of the HR Technology team, this role provides complex analytical and consultative support delivering HR processes. Generally, provides technical input for Digital/vendor support. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. Reviews open cases/issues and troubleshoots or assigns to other tech team members for resolution. Coordinates with vendor regarding required support by opening tickets, escalating, and following up as required. Continuously develops advanced knowledge of assigned application(s) utilizing vendor websites, user groups and training to effectively utilize system capabilities. Mentors other team members and is recognized as an expert. Consults on requested configuration changes, partnering with the team to determine best options for design decisions based on documented requirements, current configuration, and downstream impacts. Documents final specs and configures application. Analyzes impact of configuration from foundational structures to Fast Formulas and extensions to HR service delivery and downstream systems and integrations. Leads meetings to resolve priority issues. Ensures data integrity and governance by supporting large/complex data imports and extracts and validating accuracy through reporting and queries. Supports the development and maintenance of integrations/file transfers. Provides analysis and consultation on the implementation of new software application products or new modules in existing applications . Provides experienced support for integrations, reports, and large data imports/extractions. Plans for and supports migrations, releases, upgrades and/or patches - mitigating risk/downstream impacts. Developing knowledge and expertise on extensions and Fast Formulas. Engages Digital and vendor for support as necessary. Executes unit, integration and acceptance testing. May support functional team with required screen shots and system steps for testing and change management. May be responsible for configuring and delivering moderate to complex reports and queries utilizing delivered software. Follows established data governance. Documents all configuration. III. Supervisory Responsibilities No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance and/or training to coworkers. May lead project teams and/or plan and supervise assignments of lower level employees. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience Education: Bachelor’s Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience. Experience: Eight (8) years of previous experience (in addition to education requirement). B. Certificates, Licenses, Registrations or Other Requirements None required. C. Other Knowledge, Skills or Abilities Required Database queries/extracts using calculations, formulas, and complex commands. Extensive experience evaluating requirements and specs for development, testing and deployment. Hands on configuration of application(s), evaluating impact and supporting releases, patches, upgrades and enhancements. V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day; Required to exert physical effort in handling objects less than 30 pounds rarely; Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely; Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; Normal setting for this job is: office setting. Must be available to work standard business hours, as well as be available to work non-standard hours in case of emergency (natural disasters, power outages, etc.). May need to attend after hours calls with the offshore team. Benefits At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply.

Triage / Pre Triage A Legal Triage Specialist is responsible for reviewing, categorizing, and prioritizing incoming legal matters and assigning them to the appropriate legal professionals or departments. They act as the first point of contact in legal operations, ensuring efficient and accurate case routing. Key Responsibilities Receive and analyze incoming legal service requests. Classify matters by type, urgency, and complexity. Assign cases to appropriate legal teams or escalate as necessary. Monitor case intake queues and ensure timely processing. Maintain records of triaged matters in a case management system. Communicate with internal clients or stakeholders to clarify requests. Ensure compliance with internal protocols and legal procedures. e-discovery document review for responsiveness, privilege, confidentiality and redactions. Skills Technical Skills Good understanding of law and legal concepts Strong legal analytical skills Excellent legal writing skills Knowledge of MS-Office Excellent telephone and communications skills is an added advantage Process Specific Skills Legal knowledge: Familiarity with legal terminology, practice areas (contracts, litigation, IP, etc.). Analytical skills: Ability to assess legal issues and determine appropriate routing. Organizational skills: Managing high volumes of requests efficiently. Communication: Clear, professional interactions with legal teams and requesters. Tech proficiency: Experience with legal matter management tools (e.g., ServiceNow, Legal Tracker, Salesforce Legal, etc.). Attention to detail: Accuracy in categorizing and documenting matters. Soft Skills (Desired) Proficient in legal knowledge and its application Eye for detail Basic understanding of US legal system Excellent English communication skills – written and spoken Good knowledge of MS Word, Excel, Power-point and good keyboarding speed Basic knowledge of using the internet, web browsers, and search engines Proficient in working independently Competent in fostering a spirit of collaboration and team work Competent in documentation and conformance with policies/compliances, including audit requirements. Soft Skills (Minimum) Basic understanding of law Good English communication skills Spirit of collaboration and team work Meeting documentation requirements Trainability Ability to work independently Education Requirements A law graduate from a reputed university (minimum) Work Experience Requirements 2-3 years’ experience, preferably in litigation support and e-discovery in a reputed LPO/Law firm. Show more Show less

Work Schedule Second Shift (Afternoons) Environmental Conditions Office At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future. Summarized Purpose: Acts as a liaison and support to the local team in all areas of clinical supplies' lifecycle (i.e., receipt, storage & handling, shipment & delivery, return & and accountability, destruction coordination) for assigned studies. Essential Functions: Completes the day to day operations of managing the study drug, comparators, and ancillaries. Coordinates with vendors and assists with vendor management manage vendors when clinical supplies services are required to be outsourced. Ensures all activities are executed in compliance with company good practices and client requirements. Completes ongoing training on new regulations concerning clinical supplies and GxP activities. Participates in and supports department project teams, including development clinical supply strategy. Assists in the development and suggestion of improvements to update departmental SOPs. May train or assist junior staff. Asks for quotations to vendors and verify them against what was required by internal clients. Interacts with other groups and departments to get approvals and revisions over budgets. Follows the Global procedures and internal agreement to place a Purchase Order. Participates in the GCS mini team meetings, providing insight about vendors processes and procedures, costs, timeline, requirements and deliverable. Connect and manage the vendors selected for services. Keeps control and oversight on the POs and services performed by vendors, following up on distribution plan, SIV dates, right products to be delivered. Provides monthly metrics of the studies allocated to the assigned person. Provides constant feedback about room for improvements to the line manager. Required Education and Experience: Bachelor's Degree or equivalent and relevant formal academic / vocational qualification Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 4 years). In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Knowledge, Skills and Abilities: Intermediate English and excellent communication skills both written and verbal Strong attention to detail Adaptive to changes Ability to apply accurate channels of communication to voice concerns and suggestions Basic computer skills (Microsoft Word, Excel, Power Point, Internet Explorer), including keyboarding skills Capable of working in a team environment as well as work independently with direct supervision What We Offer: As well as being rewarded a competitive salary, we have an extensive benefits package based around the health and well-being of our employees. We have a flexible working culture, where PPD® clinical research services truly value a work-life balance. We’ve grown sustainably year on year but continue to offer a collaborative environment, with teams of colleagues eager to share expertise and have fun together. We are a global organization but with a local feel. Show more Show less

We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients. Company: [[company_obj]] Req ID: 107422 Job Title: Proposal and Admin Assistant Location: INMUMBAI2 Department: BVCPL - GLOBAL ADVISORY Full time/Part time: Full-Time Recruiter: Sonia Suresh Bangera Job Summary With a focus on utility industries such as Power, Oil & Gas, Data Infrastructure and Water as well as other resource-intensive sectors, Black & Veatch’s Global Advisory group provides a range of holistic strategic, process, financial and technology solutions. Black & Veatch brings together combined expertise in advanced analytics and practical business experience with extensive organizational, technology and engineering capabilities. Throughout the world, we deliver solutions that work best for the program needs, organization, assets and customers. Our professionals improve organizational effectiveness, and reduce risks and costs by enabling our clients to adopt and operationalize new technologies and approaches. We help justify and fund major improvements to your utility network and assets. We help you achieve a clear, systematic approach to managing risks. And worldwide, we work with executive leadership teams to identify and design business-case solutions to some of our world’s most transformational initiatives solving energy, water, decarbonization and other finite resource challenges. Key Responsibilities Responsible for coordinating and handling of the less complex RFPs, executes directions from Project Manager and other Subject Matter Experts (SMEs). Contributes to the success of quality outputs and enforcing brand, written content, standardized and concise formatting, and accuracy. Able to tailor resumes for appropriate subject matter. Drive best practice and timely responses with a diverse team of SMEs. Meet deadlines and drive schedule to achieve delivery requirements; Proficient in Microsoft Word, PowerPoint, Excel, Adobe Acrobat, and related form / graphic design tools. RFP organization and planning. Proposal files and folder setup and management. Organization, dissemination and tracking of proposal process as well as key tasks. Meeting coordination. Meeting minutes and action item list maintenance, distribution and follow-up. Proposal Team Contact distribution list creation and maintenance. Proposal processes tracking, administration, and distribution. Proposal document and presentation creation, design, and development. Support proposal and presentation creation. Management Responsibilities Individual Contributor Preferred Qualifications 2-4 years’ experience in working on proposals, brochures, flyers, etc. in consulting domain Working knowledge on salesforce is added advantage Having proficiency in graphic design is highly desirable but not mandatory Strong communication skills Proactive, Organized, Able to manage tight deadlines, Attention to detail Minimum Qualifications Minimum 1 year experience. All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations. Certifications Work Environment/Physical Demands Keyboarding, sittingNormal office environment. Competencies Salary Plan SAM: Sales Job Grade 001 Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy. Black & Veatch Holding Company, its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law. For our EEO Policy Statement, please click here . If you’d like more information on your EEO rights under the law, please click here and here . If you would like to contact us regarding the accessibility of our website or need assistance completing the application process because of a disability, please contact the Employee Relations Department at +1-913-359-1622 or via our accommodations request form . Notice to External Search Firms: Black & Veatch does not accept unsolicited resumes and will not be obiligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs. Show more Show less

Skills Technical Skills  Good computer navigation skills  Typing speed of 25 words per minute with 90% Accuracy  Knowledge of Microsoft Office and MS Outlook  Understanding of P&C insurance  Preferred Knowledge Of Web-based Applications Process Specific Skills  Ability to navigate multiple systems and applications  Ability to analyze information to execute various tasks  Ability to produce high quality outcomes in a highly productive environment  Ability to make sound judgments based on available information  Excellent verbal & written communication skills  Minimum B1 - 5 on CEF on written communication  Excellent comprehension and analytical skills  Strong data entry skills and attention to detail  Knowledge of email and web-enabled applications would be an added advantage Soft skills (Desired)  Knowledge of MS Word & Excel and good keyboarding speed  Spirit of collaboration and team work  Keen on enhancing learning  Competent in documentation and conformance with policies/compliances, including audit requirements Soft Skills (Minimum)  Good written and spoken English (Minimum B1 - 5 on CEF)  Trainability  Ability to work independently Show more Show less

Skills Technical Skills Ø Good computer navigation skills Ø Typing speed of 25 words per minute with 90% Accuracy Ø Knowledge of Microsoft Office and MS Outlook Ø Understanding of P&C insurance Ø Preferred knowledge of Web-based applications Process Specific Skills Ø Ability to navigate multiple systems and applications Ø Ability to analyze information to execute various tasks Ø Ability to produce high quality outcomes in a highly productive environment Ø Ability to make sound judgments based on available information Ø Excellent verbal & written communication skills Ø Minimum B1 - 5 on CEF on written communication Ø Excellent comprehension and analytical skills Ø Strong data entry skills and attention to detail Ø Knowledge of email and web-enabled applications would be an added advantage Soft Skills (Desired) Ø Knowledge of MS Word & Excel and good keyboarding speed Ø Spirit of collaboration and team work Ø Keen on enhancing learning Ø Competent in documentation and conformance with policies/compliances, including audit requirements Soft Skills (Minimum) Ø Good written and spoken English (Minimum B1 - 5 on CEF) Ø Trainability Ø Ability to work independently Show more Show less

Position Summary The ICT Teacher will be responsible for delivering age-appropriate computer and digital literacy lessons to students from Grades 1 to 5. The teacher will ensure foundational understanding of computer operations, digital tools, and responsible digital citizenship while integrating technology into core subjects in alignment with the CBSE curriculum. Key Responsibilities Teaching and Curriculum Implementation Plan and deliver engaging, activity-based ICT lessons for primary students using visual aids, games, coding platforms, and interactive tools. Introduce basic computer operations, keyboarding skills, MS Office (Word, Excel, PowerPoint), internet safety, and introductory coding (e.g., Scratch or Code.org). Create lesson plans aligned with CBSE learning objectives and NEP 2020 digital literacy goals. Integrate technology into classroom learning to support subjects like Math, Science, and English. Digital Citizenship and Online Safety Teach students responsible internet use, cyber safety, and digital etiquette. Monitor student behavior while using technology to ensure a safe and respectful online environment. Assessment and Progress Tracking Design and conduct age-appropriate formative and summative assessments to evaluate student learning. Provide regular feedback to students and maintain detailed records of academic performance and skill development. Submit report card entries and participate in parent-teacher meetings as required. Technology Support and Integration Collaborate with homeroom and subject teachers to integrate ICT tools into regular classroom instruction. Support the use of school-provided EdTech platforms, smart boards, and digital assessments. Help organize and facilitate ICT-related events like coding weeks, tech exhibitions, or competitions. Professional Development and Collaboration Participate in school-based training programs and ICT curriculum development meetings. Stay updated with new educational technologies, apps, and trends in digital learning. Support digital literacy initiatives in alignment with the school’s vision for 21st-century skills. Qualifications And Requirements Bachelor’s Degree in Computer Science / Information Technology / Education with relevant ICT specialization. B.Ed. 2–4 years of experience teaching ICT in a CBSE or similar primary school setting. Strong communication and classroom management skills. Proficient in MS Office, basic programming tools, educational apps, and Google Workspace. Familiarity with NEP 2020 and its emphasis on technology integration is a plus. Preferred Skills Passion for working with young children and nurturing their curiosity about technology. Ability to simplify complex tech concepts for early learners. Creative use of visuals, storytelling, and real-world examples in lessons. Strong organizational and time-management skills. Personal Attributes Enthusiastic, approachable, and student-friendly. Collaborative team player with a willingness to learn. Reflective educator open to feedback and innovation. Upholds school values and maintains high professional standards. Location: Kanakia International School - CBSE, Bhayandar Skills: educational apps,curriculum development,cbse,computer science,classroom management,primary,digital citizenship,information technology,ict,ms office,teaching,basic programming,google workspace,digital literacy Show more Show less

Basic Function Claims Litigation Support Services to US P&C Insurance Carrier Providing following Claims Litigation Support Services – Open/Close/Transfer cases Order Medical/Other records and follow-up Record Chronology and Summarization Litigation/Subpoena document review including redactions and privilege logs Interrogatories responses Legal correspondence for Attorney/Paralegal use during litigation Document management Claim File transfer Legal bill review Scheduling, Calendar management and Deposition scheduling/summarization Common Function Achieve individual productivity and quality goals Participate in training initiatives to develop knowledge Integrate procedural changes into daily routine Support other team members in meeting service expectations Adhere to Company policies and procedures Technical Skills Good understanding of law and legal concepts Strong legal analytical skills Excellent legal writing skills Process Specific Skills Exposure to litigation process and legal documentation Awareness of processes like e-discovery & document review Ability to effectively work using desktop computer system, especially Microsoft Office with prior experience of working on client’s interface/tool Soft Skills (Desired) Proficient in legal knowledge and its application Eye for detail Good understanding of US legal system Good understanding of US law and legal concepts Good understanding of US litigation (including e-discovery) and legal documents Excellent English communication skills – written and spoken Good knowledge of MS Word, Excel, and good keyboarding speed Basic knowledge of using the internet, web browsers, and search engines Proficient in working independently Soft Skills (Minimum) Basic understanding of law Analytical and mathematical mind set Proficient with MS Excel Good English communication skills Spirit of collaboration and team work Trainability Ability to work independently Show more Show less

Overview We are seeking a A ssociate Project Manager to join our growing team! Position Overview Manages and oversees all aspects of a project to ensure it is completed on-time and within budget. Has overall responsibility for managing scope, cost, schedule, internal staffing and outside vendors, and contractual deliverable. Prepares reports for upper management and customers regarding status of project. Responsibilities & Qualifications Duties & Responsibilities Direct and manage project development timelines from beginning to end, under no supervision. Coordinate all activities within the project team to ensure that project tasks are completed on time, including but not limited to scheduling and facilitating project-related meetings, communicating status updates, delivering weekly status reports, assuring quality assurance through deployment success. Demonstrates the ability to configure and manage a specific component of the product, ensuring proper functionality and alignment with user needs. Ability to engage with clients directly, providing expert guidance, support, and solutions while ensuring a positive customer experience. Manage customer expectations by effectively communicating project expectations between all parties in a timely and clear fashion. Facilitate discussion and facilitate alternatives or different approaches. Successfully prioritize and execute tasks in a high-pressure environment. Lead and demonstrate value-add principles to a team. Keep customer and management well informed. Drive project initiation through completion; responsibility includes planning customer engagements, managing business requirements, review & signoff process, managing the execution of deliverables while controlling scope, executing the change management process when needed and ensuring timely resolution of discrepancies and project roadblocks. Monitor and address risks and issues as appropriate. Establish project plans, timelines and specifications based on customer needs. Report project status information to all key stakeholders on a regular basis. Research implementation issues and facilitate their solutions. Ability to analyze and administer contracts. Maintain required project documentation, per PMO processe Experience: 2 to 5 years of related work experience in a company or department with a heavy emphasis on technology 2+ years direct work experience in a project management capacity Bachelor's degree or greater with related work experience Good to Have: Project Management certification Familiarity with software development lifecycle (SDLC) Computer/Technical: Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook Demonstrate ability to learn and understand basic office software applications Familiarity with project management software, such as Liquid Planner and SharePoint Familiarity with Salesforce Other Skills: Ability to blend agile, scrum, and waterfall methodologies to right-size project management. Clear understanding of project life cycle management. Ability to manage from the big picture as well as dig into the details when needed. Proven ability to handle multiple tasks with minimal supervision. Ability to work with a geographically dispersed organization and customers. Ability to work effectively within a fast-paced, deadline-driven environment. Strong problem solving and analytical skills with keen ability to deal with detailed, and sometimes ambiguous, information. Ability to analyze and administer contracts, manage and forecast revenue delivery Must be able to meet tight deadlines, lead by example, willing and able to roll-up sleeves and dive into the details when necessary. Good Communication skills - Verbal and Written. Must be able to effectively communicate & work with fellow team members and Clients to coordinate & meet deliverables. Excellent relationship building skills and ability to work both individually and as a member of a team are necessary. Strong client focus with exceptional collaborative and influencing skills. Skilled at interacting with employees at all levels within an organization. WORKING CONDITIONS: Night Shift – Login time after 5 PM IST (7:30 AM EST onwards) Remote work model Extending viewing of computer screens ESSENTIAL FUNCTIONS: Frequently sits at a computer terminal and desk Moves throughout department or other locations to access or exchange information May involve carrying loads up to 50 lbs. and being able to remain in a stationary position Occasional standing; stooping, crouching while filing; occasional reaching, twisting, turning Frequent handling of files, pencils, paper; frequent keyboarding, writing and other duties requiring fingering Continuous hearing Use of near/midrange/far vision and speaking to disseminate information Ability to communicate information This job may require accommodating different bodily movements and physical abilities Total Rewards About Us Momentive Software amplifies the impact of over 30,000 purpose-driven organizations in over 30 countries. Mission–driven organizations and associations rely on the company’s cloud-based software and services to solve their most critical challenges: engage the people they serve, simplify operations, and grow revenue. Built with reliability at the core and strategically focused on events, careers, fundraising, financials, and operations, our solutions suite is bound by a common purpose to serve the organizations that make our communities a better place to live. Learn more at momentivesoftware.com . Why work here? Good People, Doing Good Things : Employees at Momentive Software are techies and volunteers who strive to make the company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us. Planned Paid Time Off Purpose-Driven Culture Work-Life Balance Passionate About Community Involvement Company Paid Parental Leave All persons hired will be required to: Verify their identity, Verify they are eligible to work (without sponsorship) in the country they are to be employed in, and Complete any required employment eligibility verification form upon hire. 1 Show more Show less