Key Account Digital Support Specialist

Job Characteristics:Is a dedicated contact for Ecolab's largest, most strategic, and profitable accounts and is responsible for understanding all the special requirements, procedures, and policies for their accounts as well as those of the team. In addition to order entry and general inquiry response, the role will focus on improving the relationship with the internal and external customers and resolving problems related to the order-to-cash process. Enhancing the relationship in this way adds value by contributing to the retention of Ecolab's most important customers. Support of the After Hours program is required.Education/Work Experience:Requires secondary diploma or equivalent; 3-5 years of customer service experience; 3-5 years SAP experience, preferably with Ecolab. Degree completed or in process is preferred. Ability to work independently in a fast paced environmentIndependence Level/Reports to:Ability to work independently in a fast paced environment; typically reports to a Customer Service Supervisor or Manager

Our Commitment to a Culture of Inclusion & Belonging

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.