12 Kernel Patching Jobs

Role Responsibilities : Proactively monitor and investigate logs for Windows, VMware, and HyperV systems. Troubleshoot and resolve issues, updating tickets with actions taken and outcomes. Escalate unresolved issues to L3 SME and coordinate with third-party vendors. Ensure process compliance and track tickets for SLA adherence. Job Requirements : Any Graduate (Engineering/Science). Knowledge of OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals. Experience in VMware and Windows Server Administration. Strong troubleshooting, monitoring, and process compliance skills.

Role Responsibilities : Proactively monitor and investigate logs for Windows, VMware, and HyperV systems. Troubleshoot and resolve issues, updating tickets with actions taken and outcomes. Escalate unresolved issues to L3 SME and coordinate with third-party vendors. Ensure process compliance and track tickets for SLA adherence. Job Requirements : Any Graduate (Engineering/Science). Knowledge of OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals. Experience in VMware and Windows Server Administration. Strong troubleshooting, monitoring, and process compliance skills.

Role Responsibilities : Proactive monitoring and troubleshooting of Windows, VMware, and HyperV systems. Identify and resolve issues through troubleshooting, resolution steps, and ticket updates. Escalate unresolved issues to L3 SME and coordinate with 3rd party vendors. Ensure compliance with process and track tickets for SLA adherence. Job Requirements : Any Graduate (Engineering/Science). Knowledge of OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals. Experience in VMware and Windows Server Administration. Strong problem-solving, troubleshooting, and monitoring skills.

Role Responsibilities: Monitor and investigate system logs across Windows, VMware, and Hyper-V environments, troubleshooting to identify potential issues Resolve system issues by referring to KEDB or Knowledge Bases, implementing resolution steps, and updating tickets with actions taken Escalate unresolved or unknown issues to L3 SMEs, coordinating with third-party vendors as necessary Ensure compliance with processes, prepare shift handover reports, and monitor ticket SLA adherence Job Requirements: Bachelor's degree in Engineering or Science (UG), Postgraduate preferred Certification: OS 201, Windows Server Administration, VMware 201, Virtualization Fundamentals Hands-on experience in kernel patching, system troubleshooting, and storage configuration as per DB requirements Strong scripting skills for automating system monitoring tasks and ensuring performance optimization

Role Responsibilities: Monitor and investigate system logs across Windows, VMware, and Hyper-V environments, identifying and troubleshooting issues Resolve issues based on troubleshooting, referring to KEDB or Knowledge Bases, and updating tickets with actions taken and outcomes Escalate unresolved or complex issues to L3 SMEs, supporting troubleshooting efforts and coordinating with third-party vendors Ensure compliance with processes, prepare detailed shift handover reports, and monitor ticket SLA adherence Job Requirements: Bachelor's degree in Engineering or Science (UG), Postgraduate preferred Certification: OS 201, Windows Server Administration, VMware 201, Virtualization Fundamentals Experience in kernel patching, system troubleshooting, and adding storage for DB requirements Strong scripting skills for automating monitoring and performance tasks

Role Responsibilities: Proactively monitor logs and investigate issues across Windows, VMware, and HyperV environments Execute resolutions using known issue databases and validate the fixes Escalate unresolved issues to L3 SMEs and support them in troubleshooting and vendor coordination Maintain compliance by updating tickets, preparing shift handovers, and ensuring SLA adherence Job Requirements: Any Engineering or Science graduate OS 201, Windows Server Admin, or VMware-201 certification desirable Strong troubleshooting skills in virtualization and antivirus management Ability to automate tasks using scripting for system performance and monitoring

Required Skills Technology | Operating System Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System| Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Follow through and execute the various Escalation Matrix (Vendor,I nternal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

System Monitoring and Troubleshooting: Proactively monitor logs and identify issues in Windows, VMware, and Hyper-V environments Investigate root causes of system malfunctions and troubleshoot devices/services causing issues Collaborate with internal teams and third-party vendors for resolution if issues remain unresolved Issue Resolution and Restoration: Troubleshoot and resolve system problems by referencing Knowledge Databases (KEDB) and known issue resolutions Implement resolution steps, validate fixes, and document troubleshooting outcomes Escalate unresolved issues to L3 SME, providing ongoing support in troubleshooting efforts Maintain detailed records of actions taken and updates in ticketing systems Process Compliance and Documentation: Regularly update tickets with troubleshooting details, resolution steps, and status of ongoing issues Prepare shift handover reports for the next engineer to ensure continuity of work Execute escalations as defined in SLA and escalation matrices, ensuring resolution timelines are met Ensure tickets are closed post-user communication and ensure effective follow-ups System Updates and Maintenance: Apply kernel patching, software updates, and configure additional storage as needed per database requirements Manage antivirus tools, update virus definitions, and implement signature updates to ensure system security Automate certain monitoring tasks using scripting to improve efficiency and reduce manual interventions Vendor Coordination and Escalation: Follow escalation protocols for vendor support when necessary, ensuring all parties are aligned on resolutions Track and manage tickets to ensure SLA compliance and minimize delays in incident resolution

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process