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Senior Technical Support Engineer Solid Systems Global

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As a Sr. Technical Support Engineer at Solid System Global, you will be responsible for providing remote product support to end users in the US B2C market. This role entails handling multi-channel support through calls, chats, and tickets to ensure timely resolution and high customer satisfaction. Key Responsibilities: - Handle 20-25 inbound customer calls per day, in addition to managing chats and ticket queues. - Close a minimum of 12 tickets daily, typically involving 36-45 replies. - Maintain a minimum satisfaction rating of 4.0/5 based on customer feedback. - Troubleshoot issues using symptom analysis, error review, and debug logs while referring to internal and public knowledge bases. ...

Posted 1 day ago

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