KARMA STAFF DEHRADUN JOB DESCRIPTION Job Title: General Manager Job Location: Dehradun Job Type: Full-Time Salary: Rs 60-80K/month with an opportunity to earn a monthly bonus Job Description : Karma Staff is a leading provider of staffing solutions in Dehradun, dedicated to delivering exceptional service to our clients in the USA. It is an initiative to educate and train people, and then provide jobs that are both personally fulfilling and professionally rewarding with a goal to uplift the community. We pride ourselves on our commitment to excellence and our ability to meet the unique needs of our clients. We are seeking an experienced and dynamic General Manager to lead our BPO/KPO operations. The ideal candidate will be responsible for overseeing daily operations, managing client relationships, ensuring financial performance, and driving strategic initiatives to achieve business goals. The General Manager will also take direct reports from the onboarding team, retention team, client services, recruitment, sales team, and booking. Key Responsibilities : Operational Management : Oversee daily operations to ensure efficiency and effectiveness. Manage resources and streamline processes. Ensure compliance with industry standards and regulations. Client Relationship Management : Build and maintain strong relationships with clients. Understand client needs and ensure service delivery meets expectations. Address client issues and concerns promptly. Financial Management : Manage budgets and control costs. Ensure financial targets are met. Conduct financial planning, analysis, and reporting. Oversee profit and loss management to ensure the financial health of the organization. Team Leadership : Lead and motivate a diverse team. Handle recruitment, training, and performance management. Foster a positive work environment. Take direct reports from the onboarding team, retention team, client services, recruitment, sales team, and booking. Strategic Planning : Develop and implement business strategies to drive growth. Conduct market analysis and identify opportunities for expansion. Set long-term goals and objectives. Quality Assurance : Ensure high standards of service quality. Implement quality control measures and conduct regular audits. Continuously improve processes. Risk Management : Identify and mitigate business risks. Develop risk management plans. Ensure compliance with legal and regulatory requirements. Customer Satisfaction : Deliver exceptional service to ensure high levels of customer satisfaction. Address customer feedback effectively. Qualifications : Master's degree preferred in any discipline, but a Bachelor's degree is mandatory. Proven experience in a senior management role within a BPO/KPO environment. Minimum of 3 to 5 years of Process Manager experience. Strong leadership and team management skills. Excellent client relationship management abilities. Strong organizational and multitasking skills with attention to detail. Proficiency in MS Office and other relevant software. Strong people skills and negotiation skills when required. Solid financial acumen and budget management experience. Strategic thinker with strong analytical skills. Exceptional communication and interpersonal skills. Ability to work in a fast-paced and dynamic environment. Compensation/ Benefits: Competitive salary and benefits package, with a starting monthly salary of 60k to 80k Opportunity to earn a monthly bonus Training provided with a stipend Opportunity to work with a dynamic and growing team Professional development and growth opportunities If you meet these qualifications and are interested in this position, please send your CV today Contact details: [HIDDEN TEXT] Job Type: Full-time Pay: ?60,000.00 - ?80,000.00 per month Benefits: Commuter assistance Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Monday to Friday Night shift Rotational shift US shift Weekend availability Supplemental Pay: Overtime pay Performance bonus Ability to commute/relocate: Dehradun, Uttarakhand: Reliably commute or planning to relocate before starting work (Required) Education: Master's (Required) Experience: Worked as Operations Manager:3- 5 years (Required) Customer service or client servicing: 3 years (Required) International / US voice process: 3 years (Required) Language: English (Required) Work Location: In person

JOB DESCRIPTION Job Title: Sales / Customer Service Representative Job Location: Dehradun Job Type: Full-Time, weekends off Salary: Rs 25K-30K/month plus opportunity to earn incentives, monthly bonus, and group bonus Job Description: Karma Staff is a unique company with a mission to revolutionize staffing. Our goal is to educate and train individuals, providing jobs that are personally fulfilling and professionally rewarding, ultimately uplifting the community. We are currently seeking for Sales / Service Representatives to join our team. The ideal candidate will need to be result oriented and have excellent English communication skills. Any experience dealing with American Clients is a bonus. We take pride in exceeding expectations with our level of service, and it starts from a wonderful experience over the phone. Responsibilities: Answering calls, providing customer service with compassion and empathy Scheduling appointments over the phone Making outbound sales, collections and service calls Maintaining accurate records of customer interactions and transactions Maintain communication with various parties over the phone or by email Following any given scripts, if any, when handling different topics Identifying customers needs, clarifying information, researching every issue, and providing solutions and/or alternatives Maintaining compliance and completing work in a timely manner Representing the Company with honesty, integrity, and professionalism Building sustainable relationships and engaging customers by taking the extra mile Meeting personal/team qualitative and quantitative targets when given a target Manage and improve customer satisfaction, including the resolution of complaints Support the office administrative activities Generate leads, makes sales calls including cold calls and follow-up marketing calls. Close deals and achieve sales target Compile sales reports and monitor sales efforts Update databases and customer records Identify new products to add to those on offer IT support, facilitating weekly computer backups, software upgrades and organization Mentoring new colleagues when needed to efficiently perform all assigned tasks Supporting marketing efforts and continuing to grow personally and professionally in the business. Qualifications: Comfortable with VOIP services and 24/7 work timings Education : Min Graduate - Certification in Marketing, Sales, or a relevant field is a plus Experience : Proven work experience as a Sales Representative and Customer Service Representative, especially in dealing with American Customers. Communication skills : Excellent communication and interpersonal skills is required. Strong active-listening skills, excellent verbal and nonverbal communication skills in English, with the ability to work effectively with customers, vendors, employees, and management. Computer skills : Hands-on experience with CRM software and MS Office (MS Excel in particular). Good computer skills are necessary for handling customer interactions, maintaining accurate records and supporting the administrative team. Patience, compassion, empathy and problem solving skills Strong organizational and multitasking skills Ability to work under strict deadlines and manage stress Willingness to learn and passion for helping others Compensation: Starting monthly salary of between 25k-30K Opportunity to earn a monthly bonus Opportunity to earn sales incentives Opportunity to earn a group bonus upon achieving a set target 30 days training provided with a stipend of Rs 15,000 Conclusion: The Sales and Customer Service Representative position is an exciting opportunity for someone who is passionate about sales and customer service. It is a unique position that allows you to earn well if you are great at what you do. If you have the required skills and experience, we encourage you to apply for this position. If you meet these qualifications and are interested in this position, please send your CV today. Note: Job description may be changed to reflect job updates and requirements. Job Type: Full-time Pay: ?25,000.00 - ?30,000.00 per month Benefits: Commuter assistance Leave encashment Paid sick time Paid time off Provident Fund Compensation Package: Bonus pay Commission pay Performance bonus Schedule: Monday to Friday Night shift Experience: Sales: 3 years (Required) International voice process: 2 years (Required) Cold calling: 1 year (Required) total work: 5 years (Required) Language: English (Required) Ability to Commute: Dehra Dun, Uttarakhand (Required) Ability to Relocate: Dehra Dun, Uttarakhand: Relocate before starting work (Required) *Speak with the employer* +91 7060615009

JOB DESCRIPTION Job Title: Office Administrator/Cost Estimator Job Location: Dehradun Job Type: Full-Time Salary: Rs 40-45K/month with an opportunity to earn a monthly bonus Job Description: Karma Staff is a unique company with a mission to change the traditional way of staffing. It is an initiative to educate and train people, and then provide jobs that are both personally fulfilling and professionally rewarding with a goal to uplift the community. We are currently seeking for Office Administrators/Project Estimators to join our team. The selected candidates will perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. They will perform basic accounting duties relating to accounts receivable, accounts payable, payroll, and banking. They will perform general office duties, such as drafting correspondence, filing, estimating, completing compliance tasks on time, and collecting and creating of reports. All administrative work is to be processed and documented accurately and done in a timely manner. All files and reports are to be maintained and provided as and when required. We take pride in exceeding expectations with our level of service. The ideal candidate will have excellent English communication skills, be able to work independently, and have a passion for helping others. Any experience dealing with American Clients is a bonus. Responsibilities: Managing office administrative activities Maintaining compliance and completing work in a timely manner Ensuring all job files are properly audited and contain all required documentation Managing the efficient operation and appropriate support of all business functions Answering calls, providing customer service with empathy and documenting messages Identifying potential issues and providing effective solutions Maintaining communication with various parties over the phone or by email Managing and improving customer satisfaction, including the resolution of complaints Representing the Company with honesty, integrity, and professionalism IT support, facilitating weekly computer backups, software upgrades and organization Assist in tracking employee hours and expenses for projects Conduct research and gather data for a variety of projects or business development plans Utilizing specialized software for data analysis, forecasting, budgeting, and project management Supporting marketing efforts and continuing to grow personally and professionally in the business Mentoring new colleagues when needed to efficiently perform all assigned tasks Qualifications: Excellent communication skills in English with the ability to work effectively with customers, vendors, employees, and management Master's degree in accounting or engineering preferred / Any graduate Additional qualification as an administrative assistant or cost estimator will be preferred Proficient in utilizing Microsoft Office Suite Comfortable with VOIP services and 24/7 work timings Ability to work independently as well as part of a team Min 2 years of experience in dealing with American clients over the phone Strong organizational skills with attention to detail and critical thinking Multi-tasking and navigation in a Windows environment Willingness to learn and passion for helping others Prior experience in International BPO/KPO specifically in US process is highly valued Excellent verbal and written communication skills are essential for interacting with customers effectively Ability to handle customer inquiries and resolve issues efficiently Strong interpersonal skills to build rapport with customers and handle difficult situations calmly Compensation: Starting monthly salary of 40k to 45k Opportunity to earn a monthly bonus Training provided with a stipend If you meet these qualifications and are interested in this position, please send your CV today . Job Type: Full-time Pay: 40,000.00 - 45,000.00 per month Benefits: Commuter assistance Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Monday to Friday Night shift US shift Weekend availability Supplemental Pay: Overtime pay Performance bonus Ability to commute/relocate: Dehradun, Uttarakhand: Reliably commute or planning to relocate before starting work (Required) Education: Master's (Required) Experience: International Customer Service: 2 years (Required) total work: 4 years (Required) Language: English (Required) Location: Dehradun, Uttarakhand (Required) Shift availability: Night Shift (Required) Overnight Shift (Required) Work Location: In person Job Type: Full-time Pay: 40,000.00 - 45,000.00 per month Benefits: Commuter assistance Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Monday to Friday Night shift US shift Weekend availability Supplemental Pay: Overtime pay Performance bonus Ability to commute/relocate: Dehradun, Uttarakhand: Reliably commute or planning to relocate before starting work (Required) Education: Master's (Required) Experience: International Customer Service: 3 years (Required) total work: 5 years (Required) Language: Fluent English (Required) Location: Dehradun, Uttarakhand (Required) Shift availability: Night Shift (Required) Overnight Shift (Required) Work Location: In person